Help desk software

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TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Meer informatie over TeamSupport Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Meer informatie over TeamSupport
Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce Essentials is designed for SMBs and offers in-product learning and guided setup flows, so you can get up and running within just a few hours. With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks. Meer informatie over Salesforce Essentials Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month. Meer informatie over Salesforce Essentials
HappyFox is a cloud based help desk software. With built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting. HappyFox is easy to setup and offers an intuitive interface. Meer informatie over HappyFox A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Meer informatie over HappyFox
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Meer informatie over Salesforce Service Cloud With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Meer informatie over Salesforce Service Cloud
De helpdesk van SysAid biedt één plaats en dashboard om al je IT-ondersteuning te beheren. Je vindt alle benodigdheden die je nodig hebt op één plaats, waaronder een krachtige tool voor ticketbeheer, IT-activabeheer, selfserviceportal en meer. Implementeer vandaag nog eenvoudig en snel je aanpasbare helpdesk vanuit de cloud of downloadbare on-premise-software. SysAid heeft meer dan 15 jaar ervaring, en heeft wereldwijd al meer dan 100k admins geholpen. Download nu een gratis proefversie of neem contact op om te zien wat SysAid voor jou kan betekenen. Meer informatie over SysAid Beheer eenvoudig al je helpdeskactiviteiten met een bewezen IT-oplossing. Je vindt alle benodigdheden in één dashboard. Meer informatie over SysAid
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Meer informatie over ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Meer informatie over ServiceDesk Plus
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants. Meer informatie over eHelpDesk The Apple MAC of help desk. Meer informatie over eHelpDesk
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Meer informatie over Web Help Desk Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use and perfect for SMBs. Meer informatie over Web Help Desk
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Meer informatie over TOPdesk ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Meer informatie over TOPdesk
Verander je e-mail in een helpdesk om meer persoonlijker klantenondersteuning te bieden. Front brengt e-mails en berichten vanuit elk kanaal (e-mail, chat, sociale media, sms) naar de gezamenlijke inbox van een team. Reageer 3x sneller met workflow-automatisering, toegang tot klantgegevens rechtstreeks in je inbox en robuuste analyses met team- en klantstatistieken. Shopify, HubSpot en 4.000 andere teams vertrouwen op Front om productief te werken en de klanttevredenheid te verhogen. Meer informatie over Front App Verander je e-mail in een helpdeskoplossing. Snel en eenvoudig zoals e-mail, maar met de tools die je nodig hebt om de responstijden van medewerkers te verkorten. Meer informatie over Front App
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Meer informatie over Service Desk Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Meer informatie over Service Desk
MSP Anywhere is een webgebaseerde software voor IT-servicebedrijven die klantproblemen snel en op afstand moeten kunnen oplossen. Het biedt live chat in 2 richtingen, een gemiddelde verbindingstijd van 5 seconden, responsieve sessies op afstand en geweldige tools voor ondersteuning op afstand, zoals Windows Event Viewer en Command Line. MSP Anywhere is 100% cloudgebaseerd en je kunt het eenvoudig uitproberen, kopen en gebruiken. Meer informatie over SolarWinds Take Control MSP Anywhere biedt snelle, betrouwbare software om je IT-serviceklanten uitstekende ondersteuning op afstand te bieden. Meer informatie over SolarWinds Take Control
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Meer informatie over Qualtrics Customer Experience Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Meer informatie over Qualtrics Customer Experience
Opsgenie is een krachtig platform voor waarschuwingen en on-call beheer voor de exploitatie van altijd beschikbare diensten, waarmee ontwikkelings- en operationele teams kunnen inplannen voor serviceonderbrekingen en de controle kunnen behouden tijdens incidenten. Met meer dan 200 diepgaande integraties en een zeer flexibel regelsysteem, worden met Opsgenie waarschuwingen gecentraliseerd, worden de juiste mensen op de hoogte gesteld en kunnen ze snel actie ondernemen. Opsgenie houdt alle activiteiten bij en biedt bruikbare inzichten om de productiviteit te verbeteren en doorlopend operationele efficiëntie te bevorderen. Meer informatie over Opsgenie Hoogst gewaardeerd: Opsgenie is een krachtig platform voor waarschuwingen en on-call beheer voor de exploitatie van altijd beschikbare ontwikkelings- en operationele diensten. Meer informatie over Opsgenie
Het is voor elke IT-organisatie belangrijk om een hoog serviceniveau te bereiken terwijl aan de behoeften van de klant wordt voldaan. Daarom is er de intuïtieve, gebruiksvriendelijke Help Desk van Alloy Navigator, compleet met een goed geïntegreerde kennisbank en selfserviceportal. Koppel dat met Asset Management-integratie en de flexibele pracht van een intelligente workflow en je hebt een complete IT-beheeroplossing. Meer informatie over Alloy Navigator Alloy Navigator is een oplossing die prachtig is ontworpen voor echte klanten, gecreëerd door echte IT-mensen zoals jij. Meer informatie over Alloy Navigator
Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Meer informatie over Cayzu Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Meer informatie over Cayzu
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Meer informatie over LiveHelpNow Suite Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Meer informatie over LiveHelpNow Suite
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Meer informatie over Intelligent Service Management Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Meer informatie over Intelligent Service Management
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! Meer informatie over everything HelpDesk #1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting Meer informatie over everything HelpDesk
Vizor is een uitgebreid helpdeskfoutenvolgsysteem voor het leveren van volledige IT-ondersteuning voor eindgebruikers en klanten. Functies omvatten krachtige e-mailintegratie, SLA-ondersteuning, kennisbank, teamwerk, automatische tickettoewijzing en een selfserviceportal. Vizor ServiceDesk is kant en klaar te gebruiken of kan eenvoudig worden aangepast aan jouw exacte vereisten. Beschikbaar op locatie of in de cloud. Klik hier om het uit te proberen. Meer informatie over VIZOR ServiceDesk & IT Assets Uitgebreide helpdeskprobleemvolging voor het leveren van volledige IT-ondersteuning voor eindgebruikers en klanten. Meer informatie over VIZOR ServiceDesk & IT Assets
Wrike is online werkbeheersoftware waarmee je team inkomende foutmeldingen stroomlijnt met ingebouwde formulieren, automatisch correcte teams toewijst en de voortgang bijhoudt op tijdlijnen of kanban-borden. Met Wrike kun je taken creëren en delegeren, deadlines bijhouden, je plannen visualiseren in het Gantt-diagram en rapporten delen. Wrike biedt ook geavanceerde functies, zoals aangepaste workflows, geavanceerde beveiliging, beperkte gegevenstoegang en meer. Perfect geschikt voor teams van meer dan 20 personen. Meer informatie over Wrike Met Wrike kun je binnenkomende aanvragen stroomlijnen, de voortgang van het werk volgen en IT-projecten beheren. Perfect geschikt voor teams van meer dan 20 personen. Meer informatie over Wrike
Vision Helpdesk biedt softwaretools voor klantenservice - 1) Help Desk Software (Helpdesk met meerdere kanalen) 2) Satellite Help Desk (Helpdesk met meerdere merken) 3) Servicedesk (ITIL/ITSM PinkVerify gecertificeerd) Vision Helpdesk is de ALLES-IN-ÉÉN helpdesk voor klantenondersteuning waarmee je allerlei kanalen kunt beheren, zoals e-mail, webformulieren, Twitter, Facebook en telefoongesprekken, allemaal onder één dak. Vision Helpdesk wordt vertrouwd door meer dan 15.000 bedrijven over de hele wereld. Meer informatie over Vision Helpdesk Vision Helpdesk biedt Help Desk, Satellite of Multi Company Help Desk en ITIL Service Desk softwaretools voor bedrijven van elke omvang. Meer informatie over Vision Helpdesk
Het Genesys PureCloud-platform is een alles-in-één cloudoplossing voor helpdesks waarmee je naadloos tickets kunt ontvangen, verwerken en erop kunt reageren. Geef je medewerkers een intuïtieve interface die elke interactie aankan – spraak, chat, e-mail, sms en meer. Integreer naadloos met CRM-systemen voor krachtige routering en automatisch loggen. Wekelijkse functie-releases zorgen ervoor dat je alle verwachtingen op het gebied van klantenondersteuning overtreft, vandaag en morgen. Meer informatie over Genesys PureCloud Het Genesys PureCloud-platform is een alles-in-één oplossing voor helpdesks waarmee je naadloos tickets kunt ontvangen, verwerken en erop kunt reageren. Meer informatie over Genesys PureCloud
UJET is a modern cloud contact center software company providing phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with any time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Meer informatie over UJET UJET is a modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Meer informatie over UJET
Gratis live software voor startups en kleine bedrijven. Alles-in-één klantenplatform: Livechat + gerichte berichten (chat/e-mails) + ticketing voor middelgrote en grote ondernemingen. HelpCrunch is ontworpen voor teams in klantenondersteuning, verkoop en marketing bij SaaS-, e-commerce- en andere online bedrijven. Met HelpCrunch kun je meer leads verkrijgen en converteren en je klanten beter ondersteunen. Meer informatie over HelpCrunch Gratis livechat software voor startups en kleine bedrijven. Alles-in-één klantenplatform: Livechat + e-mails + ticketverkoop voor grotere bedrijven. Meer informatie over HelpCrunch
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials today. Meer informatie over ChangeGear ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. Meer informatie over ChangeGear
De uitgebreide software van Teamwork Desk geeft je alle mogelijkheden om je inkomende communicatie en elk ticket te beheren, vanaf het moment dat het binnenkomt totdat het is opgelost, terwijl het de hele tijd onzichtbaar blijft voor klanten. Desk is een veelzijdige ondersteuningshub voor inkomende communicatie en het opstellen van hulpdocumenten, zodat je je klanten 24/7 van dienst kunt zijn. Meet datgene waar het echt om draait: klanttevredenheid, teamproductiviteit en verkeerskanalen. Naadloze integratie met Teamwork Projects en al je favoriete tools. Meer informatie over Teamwork Desk Teamwork Desk beschikt over alle functies die je team nodig heeft voor eersteklas klantenondersteuning met een persoonlijk tintje. Meer informatie over Teamwork Desk
OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today. Meer informatie over OTRS Fully-managed service management suite that aids help desks in delivering fast, efficient service. Meer informatie over OTRS
SeamlessDesk is betaalbare cloudgebaseerde helpdesksoftware waarmee je de ondersteuningsdoelen van je bedrijf kunt bereiken met intuïtieve software boordevol functies. In tegenstelling tot andere helpdesksoftware beperkt SeamlessDesk je niet met dure pakketplannen om de functies te kunnen krijgen die je wilt of nodig hebt. Dit product biedt onbeperkte toegang tot elke beschikbare productfunctie, ongeacht het pakket dat je kiest. Geef simpelweg aan hoeveel medewerkers je nodig hebt en klaar is Kees. Meer informatie over SeamlessDesk Online cloudgebaseerd ticketingsysteem voor helpdesks, ontworpen om jou voor één lage prijs alles te bieden wat je nodig hebt. Meer informatie over SeamlessDesk
Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference. Meer informatie over Computicate PSA Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified Meer informatie over Computicate PSA
Oplossing voor ITIL-servicebeheer. PinkVERIFY toegekend voor 10 processen. IncidentMonitor is een kant-en-klaar framework voor servicebeheer met meerdere gratis processjablonen. De toepassing biedt functies op Enterprise-niveau tegen een lage MKB-prijs. Alle processen kunnen eenvoudig worden aangepast met behulp van de grafische workflow en de slimme servicecatalogusontwerper. Er is geen codering nodig om de meest geavanceerde workflows en webformulieren te creëren. Er kunnen een onbeperkt aantal processen naast elkaar worden uitgevoerd, waardoor een daadwerkelijk gedeeld servicecentrum wordt gecreëerd. Meer informatie over IncidentMonitor Enterprise ITIL-servicedeskoplossing voor een lage MKB-prijs. Geavanceerd en rijk aan functies. GRATIS ITIL processjablonen beschikbaar. Meer informatie over IncidentMonitor
Send pop-up alerts to more than 10,000 users' screens and to block an employee's work until he or she reads your message to the end. Automated alerts can be sent to key personnel or other stakeholders via mobile phone, desktop notifications, email or SMS alerts. Reach the people who need to take action in a crisis fast and reduce the impact of a crisis -or avert it entirely. It automatically tracks and stores alert activity with centralized storage that provides instant reporting on user receipt Meer informatie over DeskAlerts Notify over 10,000 users in 1-2 seconds: Send alerts that block an employee's work until he or she reads it to the end Meer informatie over DeskAlerts
LiveChat is een cloudgebaseerd klantenserviceplatform met live support, een ticketingsysteem en chatbot-mogelijkheden. Met LiveChat is het mogelijk om je klanten echte 24/7 ondersteuning te bieden. Met het ingebouwde ticketingsysteem kun je moeilijkere gevallen beheren en alle e-mailvragen en offline berichten ordenen die zijn achtergelaten wanneer je werknemers niet beschikbaar zijn. Meer informatie over LiveChat LiveChat is een klantenserviceplatform dat door bedrijven wordt gebruikt om hun klanten echte 24/7 ondersteuning te bieden. Meer informatie over LiveChat

door LiveChat

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HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Meer informatie over HelpDesk HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Meer informatie over HelpDesk
Make PowerShell a real solution. For you and your team. ScriptRunner uses PowerShell to automate and delegate daily tasks intelligently, easily and securely. Especially the ones that keep you from your job. It simplifies the use of PowerShell for administrators, the service desk and end users. That makes ScriptRunner an essential part of a fully automated IT infrastructure. Not tomorrow but today. Meer informatie over ScriptRunner ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner. Meer informatie over ScriptRunner
ISL Light is een webgebaseerde oplossing voor externe desktops, waarmee je elke Windows-, Mac- of Linux-computer binnen enkele seconden vanaf elke computer of elk mobiel apparaat kunt openen en beheren of ad hoc technische ondersteuning kunt bieden aan gebruikers van mobiele apparaten. Platform-onafhankelijke, veilige, snelle schermdeling, licentie ofwel cloudgebaseerd of lokaal. Dankzij de uitgebreide aanpassingsopties kun je de software omvormen naar je eigen huisstijl en geavanceerde beveiligingsmaatregelen toepassen. Meer informatie over ISL Light Remote Desktop Met ISL Light software voor ondersteuning op afstand kun je een externe computer of een mobiel apparaat besturen. Het is platformonafhankelijk, veilig, snel, aanpasbaar. Meer informatie over ISL Light Remote Desktop
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Meer informatie over Canfigure Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Meer informatie over Canfigure
Nextiva Chat allows you to increase revenue, deliver faster service, and boost efficiency. Interact with your customers and prospects proactively with Proactive Chat. You can easily talk to hesitant visitors, initiating a conversation without a click. Increase efficiency with chat scheduling, text shortcuts, and unlimited queues. Seamlessly integrate with other Nextiva products for a full view of customers. Meer informatie over Nextiva Nextiva Chat allows you to increase revenue, deliver faster service, & boost efficiency. Easily interact with customers and prospects. Meer informatie over Nextiva
At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Meer informatie over Issuetrak Issuetrak helps you manage tickets & requests from start to resolution. Flexible, customizable, & easy to use. Cloud or on-premise. Meer informatie over Issuetrak
Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution. Meer informatie over Dude Solutions Help Desk With streamlined workflows, high-level visibility and data insights, Dude Solutions Help Desk offers a new way for IT teams to work. Meer informatie over Dude Solutions Help Desk
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. Meer informatie over Web Tracks Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. Meer informatie over Web Tracks
Klantenondersteuningssoftware die jij en je klanten geweldig zullen vinden! Met KronoDesk kun je je richten op het helpen van je klanten, niet op het configureren van de hulpmiddelen om ze te helpen en te ondersteunen. KronoDesk is van buiten mooi en van binnen krachtig. Met KronoDesk zullen je klanten dol op je zijn! Ze kunnen snel ondersteuning krijgen en teruggaan naar wat belangrijk is: het genieten van je product. Kronodesk helpt ze om zichzelf te helpen terwijl het krachtige ticketsysteem klanten overal waar dan ook in contact met je brengt. Meer informatie over KronoDesk Een geïntegreerd klantenondersteuningssysteem met helpdesk-tickets en klantensupportforums in één enkele gebruikersinterface. Meer informatie over KronoDesk
Alcea HelpDesk maakt deel uit van een compleet traceersysteem waarmee bedrijven een concurrentievoordeel krijgen. Het is niet alleen een helpdesktool, het is een alles-in-één traceersysteem waarmee je organisatie snellere reactietijden kan bieden, de productiviteit kan verhogen en ervoor kan zorgen dat gemelde problemen worden aangepakt. Alcea HelpDesk gebruikt de krachtige workflowregels van Alcea om incidenten te markeren die onder de prestatienormen vallen en zorgt ervoor dat items met alarmmeldingen worden geëscaleerd. Meer informatie over Alcea HelpDesk Alcea HelpDesk is een compleet traceersysteem met onder meer het traceren van problemen, een kennisbank, en contract- en kansenregistratie. Meer informatie over Alcea HelpDesk
De helpdesksoftware van HubSpot maakt het eenvoudig om klanten te beheren en contact met hen te leggen. Met dit platform krijg je: een kennisbank, een proactieve oplossing waarmee klanten zichzelf kunnen helpen; feedback, enquêtes en inzichten van klanten die zijn ontworpen zodat jij een vinger aan de pols van klanttevredenheid kunt houden; en tot slot rapportage en automatisering binnen alle tools om te helpen bij het opschalen en verbeteren van positieve resultaten. Koppel de Service Hub met de Sales en Marketing Hub om het gehele klantentraject te ondersteunen in HubSpot. Meer informatie over HubSpot Service Hub Hou je team georganiseerd, ontwerp proactieve klantoplossingen en hou de tevredenheid van je klanten in de gaten met HubSpot Service Hub. Meer informatie over HubSpot Service Hub

door Aurea

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When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. Meer informatie over AlertFind The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. Meer informatie over AlertFind

door Softeligent

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Softeligent is a single-platform SaaS solution for internal management and analytics across the entire spectrum of the IT service catalog. This includes, but is not limited to, IT Financial Management (ITFM), facilitating cost allocation & internal billing chargeback processes, Telecommunications Expense Management (TEM), as well as Hardware Asset & Inventory Management. Meer informatie over Softeligent Softeligent is the all-in-one I.T. & Telecom Financial, Asset and Service Management automation platform Meer informatie over Softeligent
Splashtop On-Demand Support (SOS) is an attended quick support solution for help desks, MSPs and IT pros. Connect to your users Windows, Mac, iOS and Android devices with a simple session code. Splashtop SOS features include: + High performance + Robust security + Custom branding + Remote file transfer + Remote reboot and reconnect + Licensed per technician. Get started with a free trial! Meer informatie over Splashtop On-Demand Support Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros Meer informatie over Splashtop On-Demand Support
Agile CRM's helpdesk-software biedt de functies die je nodig hebt om de klanttevredenheid te vergroten en je bedrijf te laten groeien. Het is de perfecte oplossing voor kleine bedrijven, maar is schaalbaar genoeg om grote ondernemingen te ondersteunen. Je kunt ook Agile's helpdesksoftware gebruiken voor IT-ondersteuning, faciliteitsbeheer of zelfs educatieve doeleinden. De mogelijkheden zijn eindeloos. Meer informatie over Agile CRM Agile CRM is een complete verkoop-, marketing- en servicesuite ontworpen zodat MKB-bedrijven kunnen verkopen zoals de Fortune 500. Meer informatie over Agile CRM

door Unymira USU

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Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Unymira Smart Link is always the first point of contact for IT end users regardless of whether error messages, IT-related questions or service requests are involved. Unymira Smart Link works across all channels of communication; on every desktop PC, notebook, tablet and Smartphone. Meer informatie over Smart Link Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues Meer informatie over Smart Link
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk bouwt helpdesksoftware voor betere klantenrelaties. De producten geven bedrijven de mogelijkheid om betrouwbaarder, flexibeler en meer schaalbaar te zijn. Ze helpen de communicatie te verbeteren en enorme hoeveelheden gegevens te doorgronden. Bovenal werken ze samen om interacties te veranderen in duurzame relaties. Meer dan 200.000 bedrijven zoals Uber, Groupon, Box, Airbnb en Disney gebruiken Zendesk om hun ondersteuningskosten te verlagen en de productiviteit en klanttevredenheid te verhogen. Zendesk stelt bedrijven in staat om uitstekende klantenondersteuning te bieden via meerdere kanalen, waaronder e-mail, chat, telefoon en sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Freshdesk is een cloudgebaseerde helpdeskoplossing die alles biedt wat een bedrijf nodig heeft om uitzonderlijke ondersteuning te bieden. In tegenstelling tot concurrerende producten met hoge prijsniveaus en addertjes onder het gras, is Freshdesk betaalbaar geprijsd en is het voor de eerste drie agenten altijd gratis. Freshdesk is ontworpen met de nadruk op bruikbaarheid en biedt alle tools die een bedrijf nodig heeft om zijn klanten te imponeren: robuuste multikanaal-mogelijkheden, geïntegreerde spelmechanismen om de productiviteit van agenten te verhogen, slimme automatiseringen en nog veel meer! Webgebaseerde helpdesksoftware geleverd als een service, gebruikt door meer dan 100.000 bedrijven – van startups tot bedrijven.
Zoho Desk biedt webgebaseerde helpdesksoftware die je bedrijf helpt om sterkere relaties met klanten op te bouwen. Met Zoho Desk worden vertegenwoordigers productiever, worden managers invloedrijker en krijgen klanten meer mogelijkheden. Bekijk en beantwoord alle klantverzoeken van elk kanaal op één scherm. Hierdoor worden e-mail, sociale media, livechat, telefoongesprekken en webformulieren bij elkaar gebracht. Werkstroomprocesautomatisering is extreem flexibel maar toch eenvoudig te implementeren. Breng je klantenservice naar nieuwe hoogten. Het enige dat je nodig hebt is de juiste software. Zoho Desk is de eerste contextbewuste tool in de sector.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control allows you to view and control devices from anywhere there is an Internet connection.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
LiveAgent is de meest en best beoordeelde helpdesksoftware voor het MKB. Bedrijven zoals BMW, Yamaha, Huawei, Orange of Forbesfone gebruiken LiveAgent om een geweldige klantervaring te leveren aan 150 miljoen eindgebruikers wereldwijd. Sluit ze bij hen aan en behaal een concurrentievoordeel. Begin met een proefperiode van 14 dagen, geen creditcard nodig en geen contracten. LiveAgent is functierijke multichannel helpdesksoftware met meer dan 170 helpdeskfuncties, waaronder live chat, telefonische ondersteuning, integratie van sociale media, een ondersteuningsportal en API. Geweldige klantenservice begint met betere helpdesksoftware. Win meer klanten door uitstekende klantenservice te bieden met LiveAgent.
Samanage is de IT-helpdesk met de meeste recensies en de hoogste beoordelingen. De servicedesk vereenvoudigt complexe taken, automatiseert de basistaken, en biedt een groot aantal meetwaarden, rapporten en configuraties zonder overweldigend te zijn. Met Samanage kun je moeiteloos het ITIL-framework volgen, bereik je snellere oplossingen voor tickets, verbeter je SLA's en verspil je minder tijd aan het steeds herhalen van dezelfde taak. Lever snellere en slimmere diensten en maak een eind aan het doorlopend blussen van vuurtjes. Samanage is het IT-helpdeskplatform met de meeste recensies en de hoogste beoordelingen: lees wat de klanten zeggen!
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Freshservice is een online ITIL-helpdesk met een unieke aanpak. De tool biedt een verfrissende gebruikerservaring bovenop krachtige mogelijkheden voor ticketing- en middelenbeheer zoals automatische detectie van nieuwe bronnen, krachtig configuratiebeheer en verbeterde impactanalyse. Met andere functies zoals beheer van incidenten, problemen, veranderingen, vrijgave en kennis, past Freshservice perfect bij de IT-managementbehoeften van jouw organisatie. (Gamified helpdesk + middelenbeheer) - de complicaties = Freshservice. Bovendien is de servicedesk ook klaar voor ITIL!
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise.
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian
Automate your technology business with help desk software from ConnectWise. Our help desk software leverages our proprietary and market-leading ticketing system, which allows technology providers in software and hardware and services to provide the best support to their customers through software developed with help desk best practices. ConnectWises help desk software and ticketing system enables your team to quickly receive, process, and respond to service requests. ConnectWise Help Desk: Powerful ticketing system in the cloud with centralized communication & integrates with tools you currently use.
Streamline your client service processes with ConnectWise Manages powerful help desk platform. ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise Manage's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. Help Scout is a web-based help desk designed for a great customer experience.
Kaseya VSA is built to solve the problems that mean the most to you - delivering better service and improving your teams efficiency. The powerful integration of BMS and VSA enables businesses to optimize their daily operations with 30% fewer tickets that are resolved 40% faster ¿ saving you critical time and money in a way no other combined solution can. Give your IT staff remote control to be more productive while providing more reliable and secure help desk services. Deliver better service and improve your team's efficiency - optimize daily operations with 30% fewer tickets resolved 40% faster.
ManageEngine ServiceDesk Plus is een helpdesk- en assetmanagementsoftware. Het biedt een geïntegreerd pakket met incidentbeheer (trouble-ticketing), goederentracering, inkoop, contractbeheer, een selfserviceportal en een kennisbank tegen een betaalbare prijs. ServiceDesk Plus biedt alles wat je nodig hebt voor een volwaardig IT-helpdesk en een productief helpdeskteam. Manage Engine ServiceDesk Plus is beschikbaar als on-premises en on-demand. Helpdeskondersteuningssoftware en tool voor asset management omvat kennisbanken, SLA-management, ticket-tracking, voorraadbeheer.
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands. Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,
PureCloud is de alles-in-één oplossing voor cloudcontactcenters voor de volgende generatie die je helpt omnichannel-interacties te beheren en te begrijpen in een naadloos klantentraject. Geef je medewerkers één enkele tool voor alle communicatie: bellen, chat, e-mail, sociaal en meer. Een intuïtieve interface maakt het eenvoudig te gebruiken. Snelle innovatie zorgt ervoor dat je de verwachtingen van klanten van vandaag en morgen overtreft. PureCloud is simpelweg krachtig en krachtig simpel. PureCloud maakt klantrelaties eenvoudig. Dit product verbindt telefoon, e-mail en chat via één tool voor een betere klantbetrokkenheid.
The Genesys PureCloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow. The Genesys PureCloud platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
PureCloud ist die All-in-one-Cloud-Contact-Center-Lsung der nchsten Generation, mit der du Omnichannel-Interaktionen in einer nahtlosen Customer Journey verwalten und verstehen kannst. Gib deinen Mitarbeitern ein einziges Tool, das alle Kommunikation, Sprache, Chat, E-Mail, Social Media und vieles mehr beinhaltet. Eine intuitive Benutzeroberflche macht die Bedienung sehr einfach. Schnelle Innovation sorgt dafr, dass du die Kundenerwartungen heute und morgen bertreffen. PureCloud macht Kundenbeziehungen einfach. Verbindet Telefon, E-Mail und Chat über ein Tool für eine bessere Kundenbindung.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización.
Web-based solution that provides IT services through automated routing, alerts, interaction tracking and more. Web-based solution that provides IT services through automated routing, alerts, interaction tracking and more.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more. Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. Powerful, affordable and fully configurable help desk software solution.
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan! Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.
NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your clients' or teams' machines and be alerted of potential problems and bottlenecks. Solve your IT problems before they come to you. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity.
NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your clients' or teams' machines and be alerted of potential problems and bottlenecks. Solve your IT problems before they come to you. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity.
A better way to support your customers. Groove helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove is a perfect alternative to overly complicated and overpriced help desk solutions on the market. Helping teams provide personal support at scale.
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses. Finally a customer support solution that focuses on what really matters - Time
Build your Helpdesk platform through Crisp and start to help with your customers seamlessly. With our help desk software, Crisp lets your customers find their answers by theirselves and makes things simple for busy businesses. Through a wide range of features, we simplify the way you help your customers to reach their goals by automating a lot of stuff. Your all-in-one platform for helpdesk
AzureDesk - enige helpdesksoftware met alle "must have" functies van ondernemingssystemen die aan alle bedrijven worden aangeboden tegen minimale kosten voor gebruikers. Besteed geen fortuin aan een helpdeskoplossing. Probeer azuredesk.co vandaag nog voor een gratis proefversie van 14 dagen. Het biedt een ticketingsysteem om ondersteuningsverzoeken te volgen, gestroomlijnde UI voor beheerdersaanvragen, externe integratie met JIRA, Olark, Slack, Charge Desk en veel andere software, rapportage, ticketvelden, UI met tabbladen, regels. AzureDesk - Helpdesksoftware die bedrijven kunnen gebruiken voor een soepele levering van klantenondersteuning en helpdeskoplossing.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses. Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
An open source customer support system that organizes, manages and archives incoming support requests. An open source customer support system that organizes, manages and archives incoming support requests.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts.
NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. NetHelpDesk is a UK based company, which provides help desk software that can be installed on premise or in the cloud.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
A powerful help desk ticketing system. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily. A powerful help desk ticketing with idea management system. Pricing starts at $15/month.
Spoke's A.I powered help desk software provides a single place to manage all employee requests, with simple ticketing, knowledge management, and self-service powered by artificial intelligence (A.I.). All in a tightly-integrated package that sets new standards for simplicity and ease-of-use. A.I. powered help desk software.
Comprehensive and easy-to-use appliance-based help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems. Comprehensive and easy-to-use appliance-based help desk software solution.
Dankzij het gestroomlijnde ondersteuningssysteem van Helpshifts kunnen bedrijven problemen efficiënter oplossen, waardoor de klanttevredenheid tegelijkertijd toeneemt. Bedrijven zoals Viacom, Virgin Media, Microsoft, Western Union en Flipboard en honderden andere toonaangevende merken gebruiken het Helpshift-platform om chatgerichte klantenondersteuning te bieden. Helpshift is wereldwijd geïnstalleerd op twee miljard apparaten en ondersteunt maandelijks meer dan 600 miljoen actieve consumenten. Ga voor meer informatie naar https://www.helpshift.com. Helpshift is het toonaangevende automatiseringsplatform voor klantenservice.
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Webgebaseerde oplossing voor livechat en ticketinghelpdesk die de gebruikers ondersteunt om grote hoeveelheden e-mails te beheren en klantenservice van hoge kwaliteit te bieden. Vertrouwd door bedrijven zoals Radisson, American Express en DHL om reactietijden te verkorten en hun klantenondersteuning naar een hoger niveau te brengen. Optie om als een interne serverinstallatie te implementeren op basis van Microsoft SQL. Multichannel ondersteuning met SLA, dashboards en rapportage. 24/7 wereldwijde ondersteuning. Probeer het gratis. Helpdesksoftware met e-mail, livechat, Facebook, WhatsApp, sms, KB, telefoon, SLA, en rapportage. Gebruik het in de cloud of lokaal. Vertrouwd door DHL.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Help desk solution with service request management, knowledge base, task management, surveys.
Total Supportt HelpDesk is software for companies who take calls and emails for customer service or helpdesk support and want to track issues from inception to resolution. With over 900 installations in nearly 35 different countries, HelpDesk is versatile, powerful, easy to use, and extremely price-conscious. Built in Email supporting SSL for POP, iMAP and GMail. Total Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with Act! CRM
Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Kustomer is the omnichannel help desk platform for enterprises focused on delivering standout experiences, not resolving tickets.
IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden. Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. Beautilful help desk software, available both "SaaS" and "on-premise". Tracks your customers' issues, fully integrates with your email.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more. Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 150 million users, it's now available for any business. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers.
HarmonyPSA ondersteunt de volledige zakelijke levenscyclus, van het genereren van leads tot contractvernieuwing. Het is speciaal ontworpen en gebouwd voor software- en servicebedrijven en automatiseert bedrijfsfuncties op één platform, beschikbaar vanuit de cloud op elk apparaat. PSA-hulpmiddelen van de volgende generatie. Compleet Professional Services Automation-pakket voor software- en servicesbedrijven.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more. Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
Alles wat je nodig hebt om je IT-bedrijf te runnen – tegen één scherpe prijs. Kaseya BMS is de meest functionele bedrijfsmanagementoplossing op de markt, ontwikkeld om alle back-endvereisten van je IT-bedrijf te ondersteunen: servicedesk, CRM, financiën, projectmanagement, facturering, tijd- en onkostenregistratie, voorraadbeheer en meer. Begin vandaag nog met de gratis proefperiode. Kaseya BMS is een helpdesk-managementoplossing voor de volgende generatie, waarmee je minder tijd kwijt bent aan het opvolgen van tickets en meer tijd kunt besteden aan klanten.
Dixa is een helpdesk die een prachtig eenvoudige ervaring voor klantenondersteuning biedt via e-mail, chat en telefoon, alles vanuit één interface die is ontworpen voor klantgerichte teams en bedrijven. Je krijgt realtime prestatiestatistieken voor muurdisplays, geavanceerde routering over alle communicatiekanalen, unieke gespreks-ID-nummers, snelle reacties, automatiseringen, terugbellen en nog veel meer. Volg de rondleiding op de website, probeer het gratis uit of plan een demo om te zien hoe Dixa je ervaring kan verbeteren voor medewerkers en klanten! Dixa is een helpdesk met een prachtig eenvoudige ervaring voor klantenondersteuning via e-mail, chat, sociale media en telefoon, allemaal vanuit je browser.
Easy to use, web based solution. End Users can easily submit requests via your web site. Requests are automatically added to the ticket queue, reducing the number of support calls and eliminating the ticket creation process by support staff. End users can also track the status of their request through your web site. Flexible settings allow each department to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk. Free Trial! Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions.
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores. See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click. Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. Get a demo today to see how it works. Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores.
A beautiful, intelligent, and intuitive ticketing system that you won't be able to live without. Supportbench was built from the ground up for teams to deliver on their promises and make amazing experiences. Supportbench is a powerful, scalable, and flexible delivering success in email management, knowledge base, customer portals, calendaring, surveying, NPS scoring and much more! We give you everything you need to dominate in your support department and create amazing customer relationships. A beautiful, intelligent, and intuitive ticketing system.
Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions. A complete online help desk solution for providing professional support to your products or services
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers. Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
Elevio maakt je producten gemakkelijker om te leren. Het verbetert de retentie en vermindert je ondersteuningslasten. Het product brengt je bestaande ondersteuningsstack bij elkaar om een alles-in-één ervaring voor je klanten te bieden, je klanteneducatie naar een hoger niveau te tillen en je klanten on-demand hulp te bieden, waar en wanneer ze dit maar nodig hebben. Meer dan 500 bedrijven zoals Atlassian, Heap, Adroll en Dell gebruiken Elevio om klanteneducatie te verbeteren en de ondersteuningswerklast te verlagen. Probeer de GRATIS 14-daagse proefversie. Help je klanten om zichzelf te helpen! Elevio biedt je klanten self-service ondersteuning on-demand, waar en wanneer ze het maar nodig hebben.
Offer the fastest and most efficient service to your customers Provide your relations of the fastest and most effective service. Improve your customer service with Vobe Service. Provide your relations a platform for support, questions or tickets. Handle requests easily, structured and prioritized. Suitable for any industry. Combine Vobe Service with other solutions: - Vobe CRM - Vobe Workflow - Vobe Service - Vobe Unity - Vobe Prototyping - Vobe GDPR - Vobe Planning One clear 360 degree service overview. Set up your own dashboard with the widgets that are important to you.
C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing. Web-based help desk software with intuitive configuration, fast onboarding and best-in-class ticketing.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system. Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams. Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales!
Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. An enterprise-level service management solution designed for organizations of all sizes.
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more. SAAS customer support and helpdesk software, hosted in the cloud and readily available.
Relay is an intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale. Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations. Relay brings all your customer conversations into one place, automates the common questions and empowers your agents with knowledge and collaboration tools and solve complex issues quickly. An intelligent customer service platform for teams that support technology.
De helpdesk van TeamHeadquarters is ideaal voor het beheren van reactieve activiteiten zoals ondersteuningsverzoeken, het volgen van problemen en incidenten en foutopsporing, omdat het je organisatie toegang geeft tot een gedetailleerde reeks trendanalyses en rapporten. Deze unieke selfservice-omgeving is gecreëerd om eerstelijns ondersteuning en operationeel en strategisch management te helpen bij hun dagelijkse, geplande en ongeplande taken en is beschikbaar op aanvraag of on-site. Bel nu voor een demo. De helpdesk van TeamHeadquarters is ideaal voor het beheren van reactieve activiteiten zoals ondersteuningsverzoeken, het volgen van incidenten en foutopsporing.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
All Your Customer Support. In Slack! Make every customer feel loved Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base. All Your Customer Support. In Slack!
Affordable Customization Automated Workflow Secure, Cloud Based Free Support Daily Backup Full Asset Tracker Check List based on ticket Category Feedback system on closed tickets, and a Vendor Quick Quote Tool Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.
Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk in corporate environments of any size. It provides an efficient centre for any requests coming from customers or employees from any source and can be set up in the cloud or on an on-site server. Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk.
KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing network-connected devices, including iOS & Android, Windows PCs, Macs, Chromebooks, Tablets, Linux, UNIX, and Windows Servers, printers, storage and IoT while delivering rapid ROI. KACE Features: Inventory, IT Asset & iOS/Android Device Management; Software License Compliance & Management; Operating System & Software Deployment; Patch Management and Service Desk. Quest UEM: KACE Systems Management Appliance (SMA), KACE Systems Deployment Appliance (SDA) & KACE Mobile Device Management (MDM)
WowDesk is a powerful suite of help desk & customer service solution that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone, and social media networks at affordable price. Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more. Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more. Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customers Customer support help desk software for small business including web based cloud (Saas) and downloadable version.
Helprace is de gemakkelijkste manier om interactie tussen klanten en bedrijven te beheren. Een helpdesk met een intuïtieve klantengemeenschap en een feedback-app betekent dat Helprace kant-en-klaar is om te gebruiken. Er zijn geen lange installatiegidsen, -handleidingen of IT-instellingen om door te nemen. Kenmerken: Casusregels, macro's, SLA, opgeslagen acties, agentbotsing, concepten, bewerkingen, e-mailintegratie, klantcontactsysteem, rapportage
An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups. An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.
Paldesk biedt helpdesk- en ticketingsoftware voor klantenondersteuningsteams. Los problemen op met tickets en stel al je websitebezoekers en klanten tevreden. Het is in realtime en proactief en vormt de perfecte tool om moeilijke vragen te beantwoorden en uitmuntende ondersteuning te bieden. Breng je klanten vanuit meerdere kanalen samen op één plek, bouw zinvolle relaties op en zorg voor vruchtbare partnerschappen. Begin nu, het is gratis. Helpdesk- en ticketingsoftware voor klantenondersteuningsteams. Los actuele problemen op met proactieve ticketing via meerdere kanalen.
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. 100% web-based help desk application that will improve your business management & your customer relations.
In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey. In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey. nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, State & Local Government and Healthcare. Project, portfolio and service management solutions in a single work management platform.
AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow. AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.
A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features. A software to satisfy and create relationship with its users.
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games. The Ultimate Customer Experience
Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb. Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app! FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services. The world's most advanced best practice based IT service management software solution.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.