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BeyondTrust Remote Support
Wat is BeyondTrust Remote Support?
BeyondTrust Remote Support (voorheen Bomgar Remote Support) maakt veilige, directe ondersteuning op afstand mogelijk voor klanten die Windows, Mac, Android, iOS of andere apparaten gebruiken, al dan niet op een zakelijk netwerk. Gebruikers kunnen eindsystemen repareren of problemen oplossen met behulp van scherm delen, besturing op afstand, onbeheerde toegang, het delen van bestanden, annotaties en het delen van camera's op mobiele apparaten. Realtime chat, standaard scripts, samenwerking en escalatietools verbeteren de efficiëntie van technici.
Wie gebruikt BeyondTrust Remote Support?
BeyondTrust Remote Support biedt de mogelijkheden die IT-afdelingen en klantenondersteuning op ondernemingsniveau nodig hebben. De oplossing is geschikt voor alle sectoren.
Twijfels over BeyondTrust Remote Support?
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BeyondTrust Remote Support
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Reviews over BeyondTrust Remote Support
Eerder overwogen alternatieven:
Support software done right
Opmerkingen: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.
Pluspunten:
It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.
Minpunten:
It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.
A must have tool for every remote worker
Opmerkingen: It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time
Pluspunten:
Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications
Minpunten:
Everything is great about it . No issues so far
The easiest and most secure way to access your network
Pluspunten:
It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.
Minpunten:
Different types of connections have different abilities, which can cause problems.
Let’s us do what we need to do, but lots of clicks for the end user
Pluspunten:
I like that it allows file transferring, some display options, administrative privileges, a choice to use a desktop app or web app, and it’s secure.
Minpunten:
The client has to do a lot to get us remotes in and share their screen. I always feel bad making someone go through all the steps and prompts.
Efficient and Secure
Opmerkingen: BeyondTrust Remote Support has been a game-changer for our organization. It streamlines support processes and offers robust security measures, despite some minor drawbacks.
Pluspunten:
BeyondTrust Remote Support has greatly enhanced our remote support operations. Its user-friendly interface and fast performance have significantly improved our efficiency and customer satisfaction.
Minpunten:
The cost of BeyondTrust Remote Support can be a drawback, especially for smaller businesses. Some users have also experienced occasional connectivity issues.
