Remote Support
Wat is Remote Support?
BeyondTrust Remote Support (voorheen Bomgar Remote Support) maakt veilige, directe ondersteuning op afstand mogelijk voor klanten die Windows, Mac, Android, iOS of andere apparaten gebruiken, al dan niet op een zakelijk netwerk. Gebruikers kunnen eindsystemen repareren of problemen oplossen met behulp van scherm delen, besturing op afstand, onbeheerde toegang, het delen van bestanden, annotaties en het delen van camera's op mobiele apparaten. Realtime chat, standaard scripts, samenwerking en escalatietools verbeteren de efficiëntie van technici.
Wie gebruikt Remote Support?
BeyondTrust Remote Support biedt de mogelijkheden die IT-afdelingen en klantenondersteuning op ondernemingsniveau nodig hebben. De oplossing is geschikt voor alle sectoren.
Twijfels over Remote Support? Vergelijk met een populair alternatief
Remote Support
Andere goede alternatieven voor Remote Support
Reviews over Remote Support
Ansh
Best Remote Support Tool With Screen Sharing & Remote Access To Complete task
Opmerkingen: BeyondTrust Remote Support is an innovative product designed to help businesses increase productivity and reduce costs. It offers features such as unattended access ticket management, remote access control, screen sharing, real-time chat, and file sharing. I recently purchased the Remote Support product, and I must say that I'm very pleased with my choice. The unique features and hardware-based implementation were two big factors in my decision making process. The product support was also great - any questions I had were answered quickly and accurately by their team. All of these factors combined make Remote Support a great choice for anyone looking for reliable technical support.
Pluspunten:
1. BeyondTrust Remote Support allows for remote access control, making it easier to provide support from a distance. 2. Unattended Access Ticket Management ensures that all customer queries are dealt with in a timely manner.3. Screen sharing enables technicians to view and troubleshoot customer's issues quickly and effectively.4. Real-time chat facilitates direct communication between technicians and customers for immediate resolution of problems. 5. File sharing makes it easy to share documents, images, or any other type of file related to the issue at hand.
Minpunten:
1. BeyondTrust Remote Support may be cost prohibitive for small businesses due to its subscription-based pricing model. 2. Unattended Access Ticket Management can be time consuming and difficult to manage if there is a large backlog of tickets. 3. Screen sharing can lack privacy if the customer does not have complete control over what the technician is viewing on
Zahid
Overwogen alternatieven:
BeyondTrust: Revolutionizing Remote Support
Opmerkingen: highlights the innovative and transformative nature of BeyondTrust's remote support solution, emphasizing its ability to revolutionize the way IT and support teams provide remote assistance and support to end-users. It effectively conveys the software's potential to improve efficiency, collaboration, and service delivery in remote support operations.
Pluspunten:
Improved efficiency and effectiveness in remote support operations.Secure and encrypted communication for sensitive information.Integration with popular ticketing systems for better service management.Real-time chat for improved communication and collaboration.Access controls and permissions for regulated access to remote computers.
Minpunten:
May require a learning curve for users unfamiliar with remote support software.Additional costs for integration with third-party ticketing systems.Dependence on stable internet connection for effective use.May require additional hardware or software components to fully utilize features.Potential compatibility issues with certain operating systems or devices.
Dean
Decent feature set in one application…
Opmerkingen: I use it constantly, so I'm sure the flaws stand out to me more than most, but overall it does the job and I've found most similar products don't offer the feature set, so while annoying at times, it does the job.
Pluspunten:
The best part is all the functions in one window. Not only can you view and control user systems, but you can access a CLI outside of opening an app on the desktop and also file management in the same fasion.
Minpunten:
The long-standing bugs they never seem to fix. Most aren't earth-shattering, but definitely inconvenient.
Stefanos
Excellent Remote Support Experience
Opmerkingen: Overall, my experience with Remote Support was positive. They were able to quickly and effectively diagnose and solve my problem without any hassle.
Pluspunten:
Remote Support provided fast and reliable help with my computer issues. The staff was friendly and knowledgeable, and they were able to quickly diagnose and solve the problem.
Minpunten:
Remote Support could be improved by offering more detailed instructions in their online help documents.
Eliane
an efficient solution to solve computer problems
Opmerkingen: Users are looking for fast, efficient and quality support to solve their problems or answer their questions.If the support is available 24/7 via multiple communication channels such as live chat, email and phone, it can enhance the overall experience for the user as they can get quick help at any time. Moreover, if the support staff is well trained and able to resolve issues quickly, it can also enhance the overall user experience.On the other hand, if remote support is not available on a continuous basis or if the staff is not trained to resolve issues quickly, it can lead to delays and frustration for the user. In addition, if responses are not accurate or are inaccurate, it can also hurt the overall user experience.In summary, the overall experience with remote support depends on several factors, such as availability, quality of support, and speed of problem resolution. If these criteria are met, the experience can be positive and helpful to the user, otherwise it can be disappointing and frustrating.
Pluspunten:
The benefits of such software often include faster resolution of computer problems through real-time viewing of the remote computer and live interaction with a technician. It can also eliminate the need for time-consuming, staggered trips to resolve physical problems with equipment. In addition, remote assistance can provide a convenient solution for people who are geographically remote or have busy work schedules.
Minpunten:
1-Data security: When you use remote assistance software, you have to share sensitive information such as login information and computer details with a third party. This can pose security risks to your data.2-Quality of the internet connection: The quality of the internet connection is crucial to the effective operation of remote assistance software. 3-Data privacy and security: Sharing sensitive information with a third party can pose risks to data privacy and security.4-Quality of the connection: The quality of the Internet connection can affect the quality of remote assistance and the speed of repairsTranslated with [sensitive content hidden] (free version)
