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BeyondTrust Remote Support

BeyondTrust Remote Support

Wat is BeyondTrust Remote Support?

BeyondTrust Remote Support (voorheen Bomgar Remote Support) maakt veilige, directe ondersteuning op afstand mogelijk voor klanten die Windows, Mac, Android, iOS of andere apparaten gebruiken, al dan niet op een zakelijk netwerk. Gebruikers kunnen eindsystemen repareren of problemen oplossen met behulp van scherm delen, besturing op afstand, onbeheerde toegang, het delen van bestanden, annotaties en het delen van camera's op mobiele apparaten. Realtime chat, standaard scripts, samenwerking en escalatietools verbeteren de efficiëntie van technici.

Wie gebruikt BeyondTrust Remote Support?

BeyondTrust Remote Support biedt de mogelijkheden die IT-afdelingen en klantenondersteuning op ondernemingsniveau nodig hebben. De oplossing is geschikt voor alle sectoren.

BeyondTrust Remote Support Software - 1
BeyondTrust Remote Support Software - 2
BeyondTrust Remote Support Software - 3

Twijfels over BeyondTrust Remote Support? Vergelijk met een populair alternatief

BeyondTrust Remote Support

BeyondTrust Remote Support

4,6 (2.027)
US$ 1.995,00
maand
Gratis versie
Gratis proefversie
39
14
4,5 (2.027)
4,4 (2.027)
4,5 (2.027)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 29,00
maand
Gratis versie
Gratis proefversie
57
7
4,6 (1.901)
4,6 (1.901)
4,4 (1.901)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor BeyondTrust Remote Support

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Toegang en controle op afstand
Mikogo
Functies met hoogste score
Realtime chatten
Scherm delen
Schermopname
GoTo Connect
Functies met hoogste score
Mobiele toegang
Oproepen routeren
Toegang en controle op afstand
System Center
Functies met hoogste score
Compliancebeheer
Toegang en controle op afstand
Voorraadbeheer
Webex
Functies met hoogste score
Scherm delen
Tweewegs audio en video
Videovergaderen
Dameware
Functies met hoogste score
Onbeheerde toegang
Scherm delen
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Microsoft Teams
Functies met hoogste score
Realtime chatten
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Videovergaderen
LogMeIn Pro
Functies met hoogste score
Bestandsoverdracht
Toegang en controle op afstand
Toegangsopties/machtigingen
dualmon
Functies met hoogste score
Scherm delen
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Toegangsopties/machtigingen

Reviews over BeyondTrust Remote Support

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,5
Prijs-kwaliteitverhouding
4,4

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Temitope
Temitope
System Administrator in Nigeria
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Easy to use remote support solution

5,0 2 jaar geleden

Opmerkingen: The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.

Pluspunten:

Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.

Minpunten:

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Jessica
Jessica
Customer Service Representative in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Amazing features

5,0 4 jaar geleden

Opmerkingen: I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Pluspunten:

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Minpunten:

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Diana
Coaching Program Manager in Filipijnen
Financiële dienstverlening, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Bomgar review

3,0 4 jaar geleden

Opmerkingen: It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

Pluspunten:

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Minpunten:

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

Ivan
Ivan
Technical Services in Argentinië
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Support software done right

5,0 4 jaar geleden

Opmerkingen: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Pluspunten:

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Minpunten:

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

John
Systems Engineer in VS
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great help for all remote support!

4,0 3 jaar geleden

Opmerkingen: With COVID, remote support is everything and bomgar has amazing remote support, really top notch.

Pluspunten:

I love the remote support. I can hit any machine, whether I am on my mobile device or on my laptop of desktop. I also love that I can create a remote session key, email it to a user and I can instantly have access to their machine, so powerful.

Minpunten:

Honestly there is very little that I don't like about this software. If I had to say anything it would be that sometimes creating the remote session key can get a bit buggy, but that is rare.