Wat is Remote Support?BeyondTrust Remote Support (voorheen Bomgar Remote Support) maakt veilige, directe ondersteuning op afstand mogelijk voor klanten die Windows, Mac, Android, iOS of andere apparaten gebruiken, al dan niet op een zakelijk netwerk. Gebruikers kunnen eindsystemen repareren of problemen oplossen met behulp van scherm delen, besturing op afstand, onbeheerde toegang, het delen van bestanden, annotaties en het delen van camera's op mobiele apparaten. Realtime chat, standaard scripts, samenwerking en escalatietools verbeteren de efficiëntie van technici.
Wie gebruikt Remote Support?
BeyondTrust Remote Support biedt de mogelijkheden die IT-afdelingen en klantenondersteuning op ondernemingsniveau nodig hebben. De oplossing is geschikt voor alle sectoren.
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Reviews over Remote Support
Support software done right
Opmerkingen: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.
It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.
It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.
Best Remote tool easy to Access no extra permissions required
Opmerkingen: Overall experience is good but need to upgrade file sharing feature this is very bed
Real time sharing is very good some of remote tool is very painful they will ask lots of Permission to access client r user machine & working with all domain & non-domain & mac machine also this is the best featur
After sharing the file through this then main screen is stuck remote is working very slowly this is very bed
Opmerkingen: It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
Easy to use remote support solution
The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.
Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.
For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.
Tool for remote desktop connection
Opmerkingen: Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to support remote employees/developers hence remote support always act as a connecting bridge between me and developers. Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most.Excellent tool for IT engineers, it's easy to use and work with this tool.
The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system.My Fav feature of beyond trust remote support is it allows users to share the screen as well screen recording is also easy. The interface is user friendly and establishing a connection with client's system is possible even when internet speed is slow. I would say just give a trial to beyond trust remote support.
I would say there is no dislike for beyond trust remote support.it is fullfilling all my needs without any issue.