--- description: Ontdek de plus- en minpunten van Salesforce Service Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.nl/software/136189/salesforce Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.capterra.nl/software/136189/salesforce?page=2) > Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. > > Oordeel: score van **4.5/5** door 825 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Salesforce Service Cloud? Of je nu een grootbedrijf of MKB'er bent, appontwikkelaar of grote digitale speler: in samenwerking met mensen in jouw sector hebben we oplossingen op maat ontwikkeld die je bedrijf helpen groeien en bloeien. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 825 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Salesforce - **Locatie**: San Francisco, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Portugees, Spaans, Thai, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen en 14 meer ## Functies - Activiteitendashboard - Assets volgen - Beheer van klantervaringen - CTI (Computer Telephony Integration) - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Contentbeheer - Controle van oproepen - Corrigerende en preventieve maatregelen (CAPA) - Elektronische handtekening - Geautomatiseerde routing - Incidentenbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantenbeheer - Klantgeschiedenis - Leads beheren - Levering volgen - Live chatten - Live tracken bestuurder - Mobiele toegang - Online tijdklok - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsplanning - Proactief chatten - Rapportage van incidenten - Real-Time Updates - Routering - Samenwerkingstools - Status bijhouden - Taakbeheer - Ticketbeheer - Transcripten/chatgeschiedenis - Verzendbeheer - Voor callcenters - Voor de verzekeringsbranche - Waarschuwingen/Meldingen - Werkorderbeheer - Werkprognoses - Zelfserviceportal - Zoeken in gehele tekst ... en 66 meer functies ## Integraties (17 in totaal) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Werkorder software](https://www.capterra.nl/directory/30785/work-order/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18790 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Best-in-class CRM and support solution" — 4.0/5 > **Kelly** | *16 oktober 2023* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud. > > **Minpunten**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once. > > It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable. ----- ### "A must for call centers" — 5.0/5 > **Patricia** | *19 maart 2026* | Bankwezen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Minpunten**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Terrible for support" — 3.0/5 > **Geverifieerde reviewer** | *6 oktober 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: They have good reporting tools for management. It’s easy to create views and charts. > > **Minpunten**: Sluggish, ugly interface, poor integration, difficult to customize. > > Extremely negative from a support perspective. ----- ### "Customer Care thrives in Service Cloud" — 5.0/5 > **Geverifieerde reviewer** | *17 september 2025* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry. > > **Minpunten**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work. > > Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in. ----- ### "So easy, even a tech challenged user can succeed" — 5.0/5 > **Geverifieerde reviewer** | *19 december 2025* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful. > > **Minpunten**: Centralizes customer data and information, for a complete view of the customer. Easy to track cases with step by step prompts > > Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it ----- Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.capterra.nl/software/136189/salesforce?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/136189/salesforce) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens