Salesforce Service Cloud
Wat is Salesforce Service Cloud?
Met Service Cloud ondersteun je klanten op ieder kanaal, op elk moment. Help je serviceteams efficiënter te werken met geïntegreerde AI en chatbots. Laat je klanten gebruik maken van selfserviceportals voor directe ondersteuning, waar ze ook zijn. Van out-of-the-box tot volledig aanpasbare service: vind de beste oplossing die past bij jouw bedrijf.
Wie gebruikt Salesforce Service Cloud?
Of je nu een grootbedrijf of MKB'er bent, appontwikkelaar of grote digitale speler: in samenwerking met mensen in jouw sector hebben we oplossingen op maat ontwikkeld die je bedrijf helpen groeien en bloeien.
Twijfels over Salesforce Service Cloud? Vergelijk met een populair alternatief
Salesforce Service Cloud
Andere goede alternatieven voor Salesforce Service Cloud
Reviews over Salesforce Service Cloud
Narendhar
Outstanding Customer Service Platform
Charalton
Fantastische CRM software
Opmerkingen: Het is ontzettend handig in klantenservice, verkoop van producten en bedrijfsvoering. Ik raad dit aan voor degenen die een bedrijf hebben, dit zal u helpen.
Pluspunten:
Salesforce Service Cloud biedt bedrijven een veelzijdig platform voor klantenservice dat hen helpt bij het verbeteren van de klanttevredenheid, de productiviteit te verhogen en de kosten te verlagen.
Minpunten:
De implementatie van Salesforce Service Cloud vereist een bepaalde tijd en inspanning, en het kan een aanzienlijke leercurve hebben voor gebruikers die niet vertrouwd zijn met het platform.Salesforce Service Cloud is een kostbare oplossing, en de kosten kunnen snel oplopen als er meer functionaliteiten worden toegevoegd.
Imran
Overwogen alternatieven:
Streamline Your Customer Service with Salesforce Service Cloud
Opmerkingen: My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.
Pluspunten:
The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.
Minpunten:
the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.
Lillian
Complete customer relationship management on the cloud
Opmerkingen: It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.
Pluspunten:
All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.
Minpunten:
It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.
Dave
Great Software Horrible Sales Rep & Management
Opmerkingen: Horrible
Pluspunten:
I love the features and the automations. The software is great and would do wonders for us.
Minpunten:
Our sales rep doesn't know what to do after we signed the contract. It's been 10 days, and they still haven't been able to activate our trial to a paid membership, nor can they put it on the correct plan.
Lara
Our Hands-On Experience with Salesforce Service Cloud: A Review
Opmerkingen: It was clear from the beginning that Salesforce designed Service Cloud with the user in mind because of its user-friendly and highly intuitive interface.Service Cloud's ability to manage customer cases quickly and effectively through a unified agent experience is one of my favorite features. I have all the tools I need to provide exceptional customer service and ensure that our clients are pleased with the level of support they receive, whether I'm working from a desktop computer or a mobile device.I also like the advanced features of the platform, like its multi-channel customer service capabilities, which let us connect with customers through email, social media, and phone. We have been able to build stronger, more long-lasting relationships with our customers thanks to this, which has enabled us to meet their needs and expectations.In general, I would highly recommend Salesforce Service Cloud to any business that wants to improve customer service.
Pluspunten:
The platform has fundamentally altered the way we manage interactions with customers. The ease with which it is easy to use and understand Salesforce Service Cloud is the feature that I enjoy the most.I recently dealt with a client who required assistance with a complicated problem that necessitated the input of several team members. I was able to quickly create a new case using the case management features of Service Cloud, assign it to the appropriate team members, and work with them to resolve the issue. We were able to ensure that the customer was kept informed throughout the process thanks to the dashboard and reporting features of the platform, which made it simple to follow the case's progress.In addition, I adore the ease with which we can seamlessly integrate our customer service operations with Sales Cloud and Marketing Cloud, two Salesforce products. We have been able to provide a more comprehensive approach to customer engagement and strengthen our relationships with our clients as a result of this.Overall, I consider Salesforce Service Cloud to be an extremely useful tool that has significantly improved our capacity to provide exceptional customer service. It has made my occupation simpler, more productive, and more successful, and I'm appreciative for the positive effect it has had in our group and our clients.
Minpunten:
if I had to pick just one thing I don't like, it would probably be the learning curve associated with using some of the more advanced features.For instance, when we first started using Service Cloud, it was a little hard for me to tailor the platform to our particular business requirements. I had to learn how to set up workflows, create reports, and create custom fields over time. However, once I got the hang of it, I was able to make full use of the platform's features, which has revolutionized our customer service operations.I've also encountered sporadic technical issues that have a negative impact on the platform's performance. However, I must say that these incidents have been extremely uncommon, and the Salesforce support team has always responded promptly to assist in resolving any issues.Although using Salesforce Service Cloud does have some minor drawbacks, I believe that the advantages far outweigh them.
