--- description: Ontdek de plus- en minpunten van Salesforce Service Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.nl/software/136189/salesforce Pagina: 1 / 35\ Volgende: [Volgende pagina](https://www.capterra.nl/software/136189/salesforce?page=2) > Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. > > Oordeel: score van **4.5/5** door 832 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Salesforce Service Cloud? Of je nu een grootbedrijf of MKB'er bent, appontwikkelaar of grote digitale speler: in samenwerking met mensen in jouw sector hebben we oplossingen op maat ontwikkeld die je bedrijf helpen groeien en bloeien. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 832 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Salesforce - **Locatie**: San Francisco, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Oekraïens, Pools, Portugees, Roemeens, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen en 14 meer ## Functies - Activiteitendashboard - Automatic call distribution (ACD) - Beheer van klantervaringen - Beheer van verkooppipeline - CTI (Computer Telephony Integration) - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Corrigerende en preventieve maatregelen (CAPA) - Elektronische handtekening - Geautomatiseerde routing - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantgeschiedenis - Leads beheren - Levering volgen - Live tracken bestuurder - Mobiele toegang - Online tijdklok - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsplanning - Plannen - Prestatiemeetwaarden - Proactief chatten - Problemen bijhouden - Rapportage en analyse - Rapportage van incidenten - Real-Time Updates - Routering - Samenwerkingstools - Status bijhouden - Taakbeheer - Ticketbeheer - Transcripten/chatgeschiedenis - Vergunningverlening - Verzendbeheer - Voor callcenters - Voor de verzekeringsbranche - Waarschuwingen/Meldingen - Werkprognoses - Zelfserviceportal ... en 70 meer functies ## Integraties (17 in totaal) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Werkorder software](https://www.capterra.nl/directory/30785/work-order/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "The number 1 CRM platform" — 4.0/5 > **Hayden** | *18 april 2026* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It's a great CRM for a teams to use as you are able to keep up to date all customer information and able to update where applicable. Te software contains very little bugs and runs instantly. > > **Minpunten**: The layout was the biggest constraint for me, it takes some time to get to understand the site and know where everything is. Although this can be copnsidered a positive when understood as you realise how many tools and filters the site has. > > A great positive experience with Salesforce. It's power to integrate with other platforms makes understanding customers needs through the site a breeze. The value for money is questionable but the security and need for the site makes it understandable. ----- ### "A must for call centers" — 5.0/5 > **Patricia** | *19 maart 2026* | Bankwezen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Minpunten**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 november 2020* | Horeca | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Minpunten**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22 juni 2026* | Informatiediensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Minpunten**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- ### "Salesforce is the best for a reason." — 5.0/5 > **Geverifieerde reviewer** | *1 april 2026* | Farmaceutica | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Service cloud was super helpful for out customer support. We were a super small business just getting started and I got this all setup for us. We started in starter and ended up using this heavily. It's super easy to setup especially if you have even a little Salesforce experience. I had quite a bit so it was cake. > > **Minpunten**: Not many cons here. I think you just need to realize what you need and why. It can be kind of expensive so really think about what you neeeeeed vs what you want. > > Overall, good experience. It is something I would recommend if you can justify the cost of salesforce. It can make things a lot easier. ----- Pagina: 1 / 35\ Volgende: [Volgende pagina](https://www.capterra.nl/software/136189/salesforce?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/136189/salesforce) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens