Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is TeamSupport?

TeamSupport is de enige helpdesksoftware die gebouwd is voor business-to-business. Eenvoudige prijsniveaus bieden alle functies die je nodig hebt in B2B: een robuuste klantendatabase, omnichannel-ondersteuning, taakbeheer, SLA-beheer, rapportage en statistieken, volledig aanpasbaar en meer. Het is meer dan een ticketsysteem – het is een compleet helpdeskpakket dat de communicatie vereenvoudigt om uitzonderlijke klantenservice te bieden. TeamSupport schaalt met je mee en helpt de focus terug te krijgen op je klanten, waar het thuishoort.

Wie gebruikt TeamSupport?

B2B-technologiebedrijven met ondersteunings-/productteams die de ondersteuningskosten willen verlagen door hun klanten beter te begrijpen, interne samenwerking te verhogen en de klantervaring te verbeteren.

TeamSupport Software - 1
TeamSupport Software - 2
TeamSupport Software - 3
TeamSupport Software - 4

Twijfels over TeamSupport? Vergelijk met een populair alternatief

TeamSupport

TeamSupport

4,5 (844)
US$ 49,00
maand
Gratis versie
Gratis proefversie
110
43
4,4 (844)
4,4 (844)
4,5 (844)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 7,75
maand
Gratis versie
Gratis proefversie
161
20
4,0 (13.888)
4,3 (13.888)
4,2 (13.888)

Andere goede alternatieven voor TeamSupport

Jira
Functies met hoogste score
Agile-methodiek
Projectplanning
Taakbeheer
Salesforce Sales Cloud
Functies met hoogste score
Gedeelde contacten
Klanten volgen
Voor salesteams/-organisaties
NetSuite
Functies met hoogste score
Elektronische betalingen
Uitschrijven van cheques
Waarschuwing bij dubbele betaling
Odoo
Functies met hoogste score
Controle van goedkeuringsbeheer
Fondsadministratie
Status bijhouden
Agiloft
Functies met hoogste score
Compliance bijhouden
Contactenbeheer
Toegangsopties/machtigingen
NICE CXone
Functies met hoogste score
Callcenterbeheer
Contactenbeheer
Interactie bijhouden
Tigerpaw Software
Functies met hoogste score
Factureren
Plannen
Voorraadbeheer
Claris FileMaker
Functies met hoogste score
Back-up en herstel
Beheer van gegevensopslag
Toegangsopties/machtigingen
HappyFox Help Desk
Functies met hoogste score
Beheer van supporttickets
Ticketbeheer
Waarschuwingen/escalatie

Reviews over TeamSupport

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,4
Klantenservice
4,5
Functies
4,3
Prijs-kwaliteitverhouding
4,4

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jessica
Jessica
SALES SUPPORT SPECIALIST in VS
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Livechat works great!

5,0 3 weken geleden Nieuw

Pluspunten:

I have tried other versions of livechat software, but I do think I like this one the best. The Interface is easier to use than most.

Minpunten:

I dont really have any cons. It always works and is reliable.

Christian
Christian
Human Resources Manager in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I really like TeamSupport's ticket redirection features

4,0 4 maanden geleden

Opmerkingen: Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it.

Pluspunten:

Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions.

Minpunten:

I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive.

Kelly
Kelly
Design Engineering Manager in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It is an excellent help desk solution in our company

4,0 2 maanden geleden Nieuw

Opmerkingen: The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers.

Pluspunten:

Having all the requests for help in one central location is quite convenient. Our team is able to get the most out of the software because of its seamless integration with our other systems.

Minpunten:

I appreciate TeamSupport for what it's worth, but I've had some difficulties with it. It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request.

Andrew
President in VS
Kantoorbenodigdheden, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Do Not Use - After merger, support decreased and prices increased

1,0 4 weken geleden Nieuw

Opmerkingen: We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work.

Pluspunten:

The live chat function worked fine and has good intuitive tools

Minpunten:

They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract.

Saskia
Saskia
Senior Director Sales Marketing in VS
Geverifieerde LinkedIn-gebruiker
Restaurants, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

In a word, "TeamSupport rocks!"

5,0 4 maanden geleden

Opmerkingen: Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk.

Pluspunten:

TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements.

Minpunten:

It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets.