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Wat is TeamSupport?

TeamSupport is de enige helpdesksoftware die gebouwd is voor business-to-business. Eenvoudige prijsniveaus bieden alle functies die je nodig hebt in B2B: een robuuste klantendatabase, omnichannel-ondersteuning, taakbeheer, SLA-beheer, rapportage en statistieken, volledig aanpasbaar en meer. Het is meer dan een ticketsysteem – het is een compleet helpdeskpakket dat de communicatie vereenvoudigt om uitzonderlijke klantenservice te bieden. TeamSupport schaalt met je mee en helpt de focus terug te krijgen op je klanten, waar het thuishoort.

Wie gebruikt TeamSupport?

B2B-technologiebedrijven met ondersteunings-/productteams die de ondersteuningskosten willen verlagen door hun klanten beter te begrijpen, interne samenwerking te verhogen en de klantervaring te verbeteren.

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Twijfels over TeamSupport? Vergelijk met een populair alternatief

TeamSupport

TeamSupport

4,5 (845)
US$ 29,00
maand
Gratis versie
Gratis proefversie
110
43
4,4 (845)
4,4 (845)
4,5 (845)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 476,00
jaar
Gratis versie
Gratis proefversie
349
13
3,8 (1.547)
3,8 (1.547)
3,7 (1.547)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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osTicket
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Reviews over TeamSupport

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,4
Klantenservice
4,5
Functies
4,3
Prijs-kwaliteitverhouding
4,4

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Saskia
Saskia
Senior Director Sales Marketing in VS
Geverifieerde LinkedIn-gebruiker
Restaurants, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

In a word, "TeamSupport rocks!"

5,0 12 maanden geleden

Opmerkingen: Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk.

Pluspunten:

TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements.

Minpunten:

It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets.

Christian
Christian
Human Resources Manager in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I really like TeamSupport's ticket redirection features

4,0 12 maanden geleden

Opmerkingen: Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it.

Pluspunten:

Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions.

Minpunten:

I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive.

tim
membership specialist in VS
Burgerlijke en maatschappelijke organisatie, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent app

5,0 2 maanden geleden

Opmerkingen: i loved it actually. i would change a few things like the task options but its pretty easy cut and dry

Pluspunten:

i loved this app when i used it. it is simple and stable.

Minpunten:

change my close to all open and that would be very useful. add the ability to see next task.

Robert
Service Manager in VS
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

More capable than most, but still some additions I'd like to see

3,0 8 jaar geleden

Opmerkingen: Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way)

Pluspunten:

Ability to customize ticket entry questions. Ability to allow customers to directly enter tickets Ability to allow for texting our cellphones for tickets that have not yet been assigned. Ability to enter time on tickets, and retroactively enter/change time. Ability to search on old issues and for our customers to see the issues.

Minpunten:

Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves. My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients. CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up. Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later"..... I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain).

Deb
SAP Analyst in VS
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great Solution

5,0 5 jaar geleden

Opmerkingen: We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time.

Pluspunten:

Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered "out of the box" functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it's very straight forward plus we were provided with great coaching along the way. We also love using the Portal and Wiki, and often refer our users to both. And our users have adopted very well for the most part.

Minpunten:

It works. Like anything I wish for a couple of minor things. It would be nice if I didn't have to refresh at times to cause a "read" ticket to no longer show as "unread", but eh, that's no big deal in the grand scheme of things.