ISL Light Remote Desktop

"Goed alternatief"

Opmerkingen: Zeker zo goed voor minder geld.

Pluspunten: User model sluit goed aan bij onze organisatie

Minpunten: Remote support sessie komt wat minder soepel tot stand als bij sommige concurrenten.

"Easy set-up, does the job"

Opmerkingen: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pluspunten: There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Minpunten: Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

"Great product that works!!!"

Pluspunten: This is a great product that just works, no messing, we give the customer the session code, connects very quickly and we can support our client's needs quickly and easily. I can set up unattended access so I can remote into my clients after they have gone home to fix issues so they don't have any downtime.

Minpunten: The only thing I have an issue with the software is when I am justing it on my tablet to give remote support, I am unable to pause it on the app or have multiple sessions open. I can do this on the desktop no problem.

"THe right product for the job"

Opmerkingen: use it every hour of every day have tried others, but graphics poor, expensive or not as secure

Pluspunten: Its fast, good graphics, secure, does not leave a code on the PC for someone to copy and hack

Minpunten: Happy with all the product range and features

"ISL Light"

Opmerkingen: We mostly support people in the USA, Denmark, Arab emirates.

Pluspunten: slo support, multiple monitor connect is nice

Minpunten: I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.