Wie gebruikt ISL Light Remote Desktop?

ISL Online-software wordt vertrouwd door IT-bedrijven van elke omvang, in alle sectoren, met name IT, gezondheidszorg, universiteiten, banken en overheidsinstellingen. De sterkste markten zijn Japan, Europa en de VS.

Wat is ISL Light Remote Desktop?

ISL Light is een webgebaseerde oplossing voor externe desktops, waarmee je elke Windows-, Mac- of Linux-computer binnen enkele seconden vanaf elke computer of elk mobiel apparaat kunt openen en beheren of ad hoc technische ondersteuning kunt bieden aan gebruikers van mobiele apparaten. Platform-onafhankelijke, veilige, snelle schermdeling, licentie ofwel cloudgebaseerd of lokaal.
Dankzij de uitgebreide aanpassingsopties kun je de software omvormen naar je eigen huisstijl en geavanceerde beveiligingsmaatregelen toepassen.

ISL Light Remote Desktop - Details

ISL Online

https://www.islonline.com/

Opgericht in 2003

ISL Light Remote Desktop - Prijsoverzicht

ISL Light Remote Desktop heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor ISL Light Remote Desktop.

Gratis versie

Nee

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van ISL Light Remote Desktop

Helpdesk software
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Bestanden delen
Diagnostische hulpmiddelen
Enquêtes en feedback
Realtime chatten
Scherm delen
Sessieoverdracht
Sessies opnemen
Auditing van problemen
Capaciteitsbeheer
Compliancebeheer
Licentiebeheer
Onderhoudsplanning
Patchbeheer
Toegang en controle op afstand
Toegangsopties/machtigingen
Voorraadbeheer
Annotaties / tekentools
Controlebeheer voor presentaties
Desktop/browser delen
Gericht/vergrendeld scherm delen
Mobiel scherm delen
Schermopname
Schermopname
Screen mirroring
Activiteiten van werknemers controleren
Beheer van vergaderingen
Elektronische handtekening
Externe ondersteuning
Externe toegang
Live chatten
Samenwerking
Softphone
Taakbeheer
Tijdzones bijhouden
Videochat
Webvergaderen

Reviews van ISL Light Remote Desktop

5 van 186 reviews worden weergegeven

In totaal
4.7/5
Gebruiksgemak
4.7/5
Klantenservice
4.7/5
Functies
4.6/5
Waar voor je geld
4.5/5
Christian M.
CEO
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 30-5-2019

"Solid alternative to Teamviewer"

Opmerkingen: It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pluspunten: We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Minpunten: Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

  • Bron van de reviewer 
  • Beoordeeld op 30-5-2019
David S.
Technical Manager
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-1-2020

"Great product that works!!!"

Pluspunten: This is a great product that just works, no messing, we give the customer the session code, connects very quickly and we can support our client's needs quickly and easily. I can set up unattended access so I can remote into my clients after they have gone home to fix issues so they don't have any downtime.

Minpunten: The only thing I have an issue with the software is when I am justing it on my tablet to give remote support, I am unable to pause it on the app or have multiple sessions open. I can do this on the desktop no problem.

Antwoord van de leverancier

van ISL Online op 10-2-2020

Thank you for your review!

Regarding the pausing of sessions on mobile devices - this is currently not possible. However, we have created a feature request ticket (internal ID REQ-1948) for this functionality to be developed and integrated.

I suggest you subscribe to our newsletter, follow our blog and social channels, so you'll be notified on the progress.

Best, ISL Online Team

  • Bron van de reviewer 
  • Beoordeeld op 30-1-2020
Chris F.
Technical Director
Computer- en netwerkbeveiliging, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 18-3-2020

"isl"

Opmerkingen: we support customers using this.

Pluspunten: file transfer is very useful, also multi session is invaluable to us.

Minpunten: cannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail

  • Bron van de reviewer 
  • Beoordeeld op 18-3-2020
Alejandro C.
IT
Directiekantoor, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 15-1-2020

"Easy remote access/support solution with multiple options"

Opmerkingen: We offer support to company owned and employee owned PCs, and also support business partners that require access to our systems for our business relationship. For company owned equipment we used to install another remote support product, but we can't do that on most of not-owned equipment, so ISL became a great help since we do not need to install anything, just provide the session ID so they can join when they need and be confident no one will be accessing their property beyond that particular moment.

Pluspunten: When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

Minpunten: No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

  • Bron van de reviewer 
  • Beoordeeld op 15-1-2020
Matjaž D.
Support/Development
Consumentenelektronica, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 9-7-2019

"ISL Light"

Opmerkingen: We mostly support people in the USA, Denmark, Arab emirates.

Pluspunten: slo support, multiple monitor connect is nice

Minpunten: I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

Antwoord van de leverancier

van ISL Online op 3-9-2019

"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

Yours sincerely
Domen Vidmar
ISL Online Team

  • Bron van de reviewer 
  • Beoordeeld op 9-7-2019