--- description: Ontdek de plus- en minpunten van Freshdesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.nl/software/124981/freshdesk Pagina: 1 / 141\ Volgende: [Volgende pagina](https://www.capterra.nl/software/124981/freshdesk?page=2) > Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. > > Oordeel: score van **4.5/5** door 3487 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshdesk? Wereldwijd kunnen MKB-bedrijven en grote ondernemingen Freshdesk gebruiken om opmerkelijke klantenservice van wereldklasse te bieden. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 3487 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 19,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Cambodja, Canada, Chili, Colombia, Costa Rica, Denemarken, Dominicaanse Republiek, Duitsland, Ecuador, Egypte, El Salvador, Estland, Filipijnen, Finland, Frankrijk, Griekenland en 39 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Activiteitendashboard - Automatic call distribution (ACD) - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Catalog Management - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Dashboard - Discussions/Forums - E-mailbeheer - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Incidentenbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Live chatten - Mobiele toegang - Opdrachtenbeheer - Oproepen opnemen - Oproepen routeren - Probleembeheer - Problemen bijhouden - Rapportage en statistieken - Realtime chatten - Samenwerkingstools - Scherm delen - Sentimentanalyse - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Wachtrijbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 26 meer functies ## Integraties (60 in totaal) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... en 45 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klachtenbeheer software](https://www.capterra.nl/directory/30674/complaint-management/software) - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.nl/directory/34696/ai-agents-for-customer-support/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "The best customer support software" — 5.0/5 > **Rudy** | *25 juli 2018* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Keeps track of all the tickets of our team, very accessible and easy to explain to new employees. Integrations with other software are much improved over the years we are using it. We just upgraded our ERP that also had a Ticketing function, but we stick with Freshdesk. Pricing is right. > > **Minpunten**: The API function has issues, so sometimes the interconnections stop because of too many requests. The new layout (Mint) still has some challenges, but they are taking care of quickly. > > I like the further integration with programs like Freshsales (CRM) and Freshchat (Chat) ----- ### "Freshdesk made our life easy" — 4.0/5 > **Rudy** | *3 november 2018* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It organized the many tasks we have in our team om a very orderly fashion. The main reason is its ease of use, any new employee needs a day to start working with it and it gives a real insight in the work that needs to be done to keep up with the many requests we get from our customers. It integrates very well with all our other programs... > > **Minpunten**: They have changed to a new look and feel, with many improvements, but there are some bugs that sometimes results in screen freeze or interruptions, this is getting better by the day. > > We have tried a couple of alternatives, but have now decided to make fresdesk the core of our collaboration system ----- ### "Reviewed by samala vamshi" — 5.0/5 > **samala** | *22 september 2026* | Administratie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly. > > **Minpunten**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people. ----- ### "Streamlining Support, Enhancing Efficiency through Freshdesk" — 5.0/5 > **Rajneesh** | *22 september 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I valued most about Freshdesk was its intuitive and user-friendly interface, which enabled efficient management of customer enquiries and support tickets. Its automation, reporting, and organizational capabilities also contributed to a more streamlined and efficient customer support process. > > **Minpunten**: With its extensive product roadmap and advanced AI capabilities, complemented by Freddy AI, Freshdesk continues to evolve and deliver significant value. Overall, there is nothing to dislike about the platform. > > Overall, my experience with Freshdesk has been positive. The platform provides a structured and efficient approach to managing customer enquiries and support tickets. Its range of features supports effective workflow management, enhances operational efficiency, and contributes to a consistent customer support experience. ----- ### "Using 4 seats but locked into paying for 19" — 1.0/5 > **Fiodas** | *13 augustus 2026* | Consumentenelektronica | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: Freshdesk keeps customer emails, ticket history, tags, and agent assignments in one searchable system. This has helped us preserve customer communication records and coordinate support work. > > **Minpunten**: The product is cumbersome to administer, but the worst problem is the contract model. We currently need only 4 agents but are locked into paying for 19. Freshworks emphasized monthly billing and a two-year price freeze. It did not explain the practical consequence clearly enough: monthly billing only divides a fixed 24-month obligation into monthly charges. It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change. In plain language: we use 4 seats and pay for 19. That is an extremely poor value for money. > > We stayed with Freshdesk because years of customer emails, ticket history, workflows, automations, and system integrations were already tied to it. When the Garden plan was discontinued, Freshworks warned that not upgrading to Pro could cause service interruptions or access limitations. Replacing the platform at short notice would have put customer communications at risk. The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible. The sales process focused on continued service, monthly billing, and locking the price for two years. It did not make the most important consequence plain enough: we would have to keep paying for all 19 seats for 24 months, even if we stopped using most of them. Our requirement has now fallen to 4 agents, but we remain obligated to pay for 19. We submitted formal non-renewal notice and requested early termination, a seat reduction, and a commercial review. The outcome is still pending. Before signing with Freshworks, buyers should demand written answers to three questions: Can we cancel monthly? Can we reduce seats during the term? Must we continue paying for unused seats? “Billed monthly” does not mean “cancelable monthly.” ----- Pagina: 1 / 141\ Volgende: [Volgende pagina](https://www.capterra.nl/software/124981/freshdesk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/124981/freshdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens