Freshdesk
Wat is Freshdesk?
Freshdesk is een cloudgebaseerd helpdesksysteem dat krachtige oplossingen voor klantenservice biedt. Freshdesk integreert gesprekken via e-mail, telefoon, internet, chat en sociale media en helpt je moeiteloos problemen op verschillende kanalen op te lossen. Met Freshdesk kun je ook workflows automatiseren, handige opties voor self-service bieden, SLA's beheren en rapporten genereren. Freshdesk wordt gebruikt door meer dan 40.000 klanten, waaronder Bridgestone, HP, Harvard University en DHL.
Wie gebruikt Freshdesk?
Wereldwijd kunnen MKB-bedrijven en grote ondernemingen Freshdesk gebruiken om opmerkelijke klantenservice van wereldklasse te bieden.
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Freshdesk
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Reviews over Freshdesk
Torre
Client Friendly Ticketing System
Arheer
Freshdesk: The Comprehensive Ticket Management Solution for Your Business.
Opmerkingen: Freshdesk is a solid help desk software solution that offers a range of features that can help businesses manage their customer support operations effectively.
Pluspunten:
1. User-Friendly Interface2. Multichannel Support3. Multiple Integrations
Minpunten:
1. Limited Customisation2. Steep Learning Curve
Alyssa
A comprehensive customer service solution, Freshdesk
Opmerkingen: To help businesses better manage their interactions with customers, Freshdesk offers a full suite of customer service tools. It handles knowledge bases, handles tickets, offers multi-channel support, and integrates with a wide range of popular technologies.
Pluspunten:
Freshdesk is a simple system for handling customer service requests. It has a user interface that is easy to use, and its extensive feature set, which includes support for many channels, automation, and reporting, makes it a complete solution.
Minpunten:
The platform is occasionally slow, and it may use better integration with other programs. Support metrics may be monitored and data-driven choices can be made with the help of Freshdesk's extensive reporting and analytics features.
Alexandru
A Comprehensive and Reliable Help Desk Solution - Freshdesk
Opmerkingen: We have been using Freshdesk for a few months now and the overall experience has been positive. We have been able to better manage our customer queries and provide timely responses. The customer support team has been helpful and responsive whenever we have had any questions or issues.
Pluspunten:
Freshdesk has been a lifesaver for our customer service team. It has allowed us to keep track of customer queries and respond to them quickly and efficiently. The user interface is intuitive and easy to use, so our team can quickly get up and running. Also, the customer support team has been extremely helpful and responsive when we have had any questions or concerns.
Minpunten:
Freshdesk can be a bit pricey for small businesses, and the mobile app is not always as reliable as the desktop version. Additionally, the reporting and analytics capabilities are limited compared to some of their competitors.
Geverifieerde reviewer
Fresh desk review
Opmerkingen: It is good but it can be more efficient.
Pluspunten:
Easy to use.Multi-channel support and customizable workflow.Can integrate with other tools.
Minpunten:
Pricing is bit higher.Limited 3rd party integration and limited branding options.
Oluwadamilola
An All-Round Excellent Experience with Freshdesk
Opmerkingen: Overall, our experience with Freshdesk has been extremely positive. We have been able to quickly and efficiently manage customer service requests. The customer service team has been extremely helpful in resolving any issues we have had. The only downside is the higher price of the premium plans.
Pluspunten:
Freshdesk is an amazing platform for customer service. It has allowed us to manage customer service requests quickly and efficiently. We have been able to easily customize the platform to meet our specific needs. The dashboard is easy to navigate and the customer service team has been very responsive in resolving any issues we have had.
Minpunten:
The one downside we have experienced is the price of the premium plans. While Freshdesk is an amazing platform, the price is a bit on the higher side.
