Freshdesk

The FreshDesk ticketing system is quite efficient

Opmerkingen: Freshdesk is one of my favorite help desk tools because it is intuitive and simple to master, even for complete newcomers. Finding comparable tickets is as simple as conducting a Google search, and there are numerous filtering options to select from.

Pluspunten:

Freshdesk is a smart, easy-to-use, and intuitive business solution. The user interface is clean, which makes it easier to concentrate on giving a proper response. Smooth customer communication leads to expert support. For years, Freshdesk has been an indispensable tool for me, and I have often touted it to friends and colleagues in the business world.

Minpunten:

The news that the Legacy Reports page will be removed and replaced with Analytics makes me unhappy. Some of the cool stuff in Legacy Reports isn't in Analytics yet, but I'm having a joy with that tool.

We use Freshdesk daily to solve customer problems

Opmerkingen: Easy to pick up and use right away; minimal training required. I appreciate having a centralized location to view, manage, and reply to all of my tickets. It's a benefit if you can combine prepared replies with your own expertise.

Pluspunten:

One of my favorite features of Freshdesk is the simplicity with which work can be assigned and prioritized. In addition, the availability of group filters makes Freshdesk a breeze to utilize with large numbers of groups. In addition, the interface is simple and uncomplicated, so creating tickets and monitoring their progression is a breeze. It's useful for managing tasks in customer service. Small businesses can benefit from using Freshdesk.

Minpunten:

The cost can add up quickly for organizations of a certain size. It's preferable to develop a desktop application rather than a mobile one; the mobile app's user experience could require some tweaking.

Freshdesk our customer service tool

Opmerkingen: My overall experience with Freshdesk is positive. It's easy to use, and it provides us with the options we need. However, it is a rather basic tool. If you have a large customer support team, you might find it insufficient for your needs.

Pluspunten:

For me, a positive aspect about Freshdesk is that we have a clear overview if a user already sent a ticket to us before and for which questions. This helps us have a good overview. We can see who helped them before and any private notes we left on this matter.

Minpunten:

I think a point for improvement is the current possibility of AI. I think it would be great to have an option that after writing a response to a customer, AI will automatically check it for you and make it more clear. I did see they are starting with a BETA version for this, so fingers crossed that a finalized product will be added soon.

Convenient and reasonably priced

Opmerkingen: Freshdesk from our users is crucial as a consumer app. With Freshdesk, our customers can quickly and easily send us comments or concerns, and my staff can quickly and simply respond and stay in touch with the customer. Each feedback ticket may then be monitored to ensure it was addressed and resolved in a timely manner.

Pluspunten:

We've been using Freshdesk for years and are quite pleased with our decision to switch from Jira. With so many tickets, we quickly outgrew Jira, which caused it to break often and make its interface cumbersome. After years of problems, we finally made the transfer to Freshdesk. When compared to Jira's pricing and functionality, it's hard to top this deal. Since we'd lost our previous wiki and needed to start again, we used Jira's streamlined setup process to create a new one. It's a combination of the help desk's ticketing system, online chat, email, and a comprehensive knowledge library.

Minpunten:

There is nothing I dislike about Freshdesk. As a support desk tool, it much above our expectations, therefore I will be investigating their other offerings.

Our first support desk and we love it!

Opmerkingen: It has been a great 2 years and we are exited for whats to come!

Pluspunten:

The integration is very easy and fast, plus the freshdesk academy service helped me to set up the whole ticket system without any support from freshdesk.

Minpunten:

As i mentioned the rights for customers and companies in the knowledge base could be better or more detailed. Currently the options are quite limited. Plus the maximum file size upload limit should be higher.

Eerder overwogen alternatieven: Zendesk Suite

Redenen om over te stappen op Freshdesk: For our size freshdesk offers all the functionality we need, in a better easier interface for a better price!