--- description: Ontdek de plus- en minpunten van Vision Helpdesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vision Helpdesk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Vision Helpdesk](/software/102230/vision-helpdesk) # Vision Helpdesk Canonical: https://www.capterra.nl/software/102230/vision-helpdesk Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/102230/vision-helpdesk?page=2) > Vision Helpdesk biedt Help Desk, Satellite of Multi Company Help Desk en ITIL Service Desk softwaretools voor bedrijven van elke omvang. > > Oordeel: score van **4.6/5** door 48 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Vision Helpdesk? Voor e-commercebedrijven, online bedrijven, softwarebedrijven, ondersteuningssector, webhostingbedrijven – elk bedrijf dat zijn klanten wil ondersteunen via e-mail, telefoon, chat, Facebook en Twitter. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 48 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Vision Helpdesk - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Ethiopië, Frankrijk, Griekenland, Ierland, India, Italië, Japan, Koeweit, Mauritius, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk en 16 meer ## Functies - Aanpasbare branding - Activiteitendashboard - Alerts/Escalation - Assets volgen - Auditing van problemen - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CMDB - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Consumentgericht chatten in realtime - Contract- en licentiebeheer - Dashboard - Enquêtes en feedback - Geautomatiseerde routing - Geotargeting - Incidentenbeheer - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Macro's/reacties via sjablonen - Mobiele toegang - Offline formulier - Opdrachtenbeheer - Overdrachten en routering - Priorisering - Proactief chatten - Probleembeheer - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Taakbeheer - Third-Party Integrations - Transcripten/chatgeschiedenis - Veranderingsbeheer - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ## Integraties (30 in totaal) - Aircall - Capsule - ClickDesk - Comm100 - Drupal - FreshBooks - Gmail - GoTo Meeting - Google Workspace - Insightly - Jira - Joomla - Lime Connect - LinkedIn for Business - LiveChat ... en 15 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Decent but Dated - Does the Job" — 4.0/5 > **Rabindra** | *30 oktober 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The ticket management system is solid and straightforward. It's easy to create, assign, and track support tickets without getting lost in complicated menus. The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process. > > **Minpunten**: The mobile app is buggy and sometimes loses connection. Performance slows down when we have high ticket volumes. > > It's a functional helpdesk tool that handles the basics well, but it feels outdated compared to competitors. ----- ### "A Powerful Helpdesk Software For Growing Business" — 5.0/5 > **Simona** | *19 december 2024* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like that offering support to our customers is easy with Vision Helpdesk. I like the plenty of customization options. The solution is easy to deploy and use. > > **Minpunten**: Vision Helpdesk has been awesome. No dislikes. ----- ### "Best customer support desk" — 3.0/5 > **Geverifieerde reviewer** | *24 augustus 2025* | Automotive | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Best service request process for customer. Easy to report the issues The resolution process is fast. > > **Minpunten**: Lack of staff and server issues More maintenance break Anyway it has less disadvantage and recommended > > My overall rating is very good for customer support and value for money. I refer my colleagues to use this software ----- ### "Outstanding Customer Support with Vision Helpdesk" — 5.0/5 > **Boyang** | *9 maart 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries. > > **Minpunten**: The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return. > > I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return. ----- ### "Vision Helpdesk is the best\!" — 5.0/5 > **Isaac** | *20 mei 2025* | Human Resources | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Vision help desk has been great for my office to use\! Its customer service features and gamification have been wonderful and easy to work on a daily basis. > > **Minpunten**: The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use\! > > Vision help desk has been great\! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy\! ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/102230/vision-helpdesk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/102230/vision-helpdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens