--- description: Ontdek de plus- en minpunten van HubSpot Service Hub en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.nl/software/182476/hubspot-service-hub Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/182476/hubspot-service-hub?page=2) > Hou je team georganiseerd, ontwerp proactieve klantoplossingen en hou de tevredenheid van je klanten in de gaten met HubSpot Service Hub. > > Oordeel: score van **4.4/5** door 187 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt HubSpot Service Hub? HubSpot Service Hub is bedoeld voor bedrijven voor wie het belangrijk is om de klant centraal te stellen. Met deze tools kunnen kleine serviceteams hun ondersteuning verbeteren, selfservice-oplossingen ontwerpen en de klanttevredenheid verbeteren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 187 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HubSpot - **Locatie**: Cambridge, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Japans, Portugees, Spaans - **Beschikbare landen**: Australië, België, Brazilië, Canada, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Hongkong SAR van China, Ierland, India, Japan, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Noorwegen, Oostenrijk, Singapore en 5 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteitendashboard - Alerts/Escalation - Analytics - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CRM - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - Documenten opslaan - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Geotargeting - Gezondheidsscore - Inboxbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantendatabase - Klantenondersteuning - Macro's/reacties via sjablonen - Mobiele toegang - NPS van klanten - Offline formulier - Overdrachten en routering - Priorisering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Taakbeheer - Third-Party Integrations - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Volgen en analyseren van gebruik - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 1 meer functies ## Integraties (100 in totaal) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... en 85 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 maart 2026* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Minpunten**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 december 2024* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Minpunten**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 april 2025* | Medische apparatuur | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Nothing\! it was not user friendly at all. > > **Minpunten**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 mei 2025* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Minpunten**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "A reliable tool that keeps my customer support organized”" — 4.0/5 > **Ebose** | *30 september 2025* | Logistiek en toeleveringsketen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I like how everything is in one place. The ticket management and tracking system make it easy to see who is handling each issue and how fast problems are solved. I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations. > > **Minpunten**: The main issue for me is the cost. As soon as you add more users or need advanced features, the price goes up quickly. Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed. > > Overall, my experience has been very positive. HubSpot Service Hub helps me stay organized and respond to customers faster. I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier. Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/182476/hubspot-service-hub?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/182476/hubspot-service-hub) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens