--- description: Ontdek de plus- en minpunten van HubSpot Service Hub en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.nl/software/182476/hubspot-service-hub Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/182476/hubspot-service-hub?page=2) > Hou je team georganiseerd, ontwerp proactieve klantoplossingen en hou de tevredenheid van je klanten in de gaten met HubSpot Service Hub. > > Oordeel: score van **4.4/5** door 190 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt HubSpot Service Hub? HubSpot Service Hub is bedoeld voor bedrijven voor wie het belangrijk is om de klant centraal te stellen. Met deze tools kunnen kleine serviceteams hun ondersteuning verbeteren, selfservice-oplossingen ontwerpen en de klanttevredenheid verbeteren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 190 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HubSpot - **Locatie**: Cambridge, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Japans, Portugees, Spaans - **Beschikbare landen**: Australië, België, Brazilië, Canada, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Hongkong SAR van China, Ierland, India, Japan, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Noorwegen, Oostenrijk, Singapore en 5 meer ## Functies - Aanpasbare branding - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteitendashboard - Alerts/Escalation - Analytics - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CRM - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - Documenten opslaan - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevens importeren en exporteren - Geotargeting - Gezondheidsscore - Inboxbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantendatabase - Klantenondersteuning - Macro's/reacties via sjablonen - Mobiele toegang - NPS van klanten - Offline formulier - Overdrachten en routering - Priorisering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Taakbeheer - Third-Party Integrations - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Volgen en analyseren van gebruik - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 1 meer functies ## Integraties (100 in totaal) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... en 85 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 maart 2026* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Minpunten**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 december 2024* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Minpunten**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "Extremely adaptable, powerful CRM software" — 5.0/5 > **Daniel** | *18 mei 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The flexibility of automations - as a low code environment its actually super capable. Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM. Their API is also well documented and powerful. > > **Minpunten**: There are a few hubspot specific quirks to their api - like referring to users by ID only, and then having to map these locally when scripting. Also I find the idea that you "can't" create an infinite loop of comms with its own stopping condition a little insulting, given you can craft the same thing using work arounds > > Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting. ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 april 2025* | Medische apparatuur | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Nothing\! it was not user friendly at all. > > **Minpunten**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 mei 2025* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Minpunten**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/182476/hubspot-service-hub?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/182476/hubspot-service-hub) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens