Wat is Tidio?
Tidio is een krachtig, alles-in-één klantenserviceplatform dat je klantenondersteuning op een hoger niveau brengt en helpt meer omzet te genereren. Een gemakkelijk toegankelijke livechatwidget maakt je bedrijf 24/7 beschikbaar, terwijl door AI aangedreven chatbots je klanten in realtime betrokken maken, zodat je meer kunt verkopen.
Bovendien kun je Messenger, Instagram, livechat en e-mail verbinden met Tidio multichannel en alle berichten vanaf één plek beantwoorden, ook op mobiel. Makkelijk te integreren met alle websites en platforms.
Wie gebruikt Tidio?
Een communicator voor een breed scala van MKB-bedrijven over de hele wereld. Duizenden bedrijven gebruiken Tidio om te communiceren met hun klanten.
Waar kan Tidio worden geïmplementeerd?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
Over de leverancier
- Tidio
- Gevestigd in London, VK
- Opgericht in 2013
- 24/7 (contact met medewerker)
- Chatten
prijzen van Tidio
Beginprijs:
- Ja, heeft een gratis proefversie
- Ja, heeft een gratis versie
Tidio heeft een gratis versie en biedt een gratis proefperiode. Tidio heeft een betaalde versie vanaf US$ 16,00/jaar.
Prijsmodellen vraag een gratis proefversie aanOver de leverancier
- Tidio
- Gevestigd in London, VK
- Opgericht in 2013
- 24/7 (contact met medewerker)
- Chatten
Video's en afbeeldingen van Tidio











Functies van Tidio
Reviews over Tidio
Luke E.
Top programma
Pluspunten:
Het is makkelijk te implementeren, te gebruiken en de gratis versie is niet met vervelende reclames of overdreven limieten. De app die gewoon te downloaden is werkt perfect, de meldingen zorgen dat je altijd snel reageert op (potentiële) klanten.
Minpunten:
Eigenlijk niks, het heeft alles dat ik nodig heb!
Reactie Tidio
2 jaar geleden
Hi there, Thank you so much for the kind and motivating review! We appreciate it very much :)

Shankha K.
The best Chatbot software out there
Pluspunten:
UI, Look and feel, Multilingual support, Free chatbot, Mobile app, Facebook messenger integration
Minpunten:
The location of the visitor is in paid plan, where almost all other competitors provide this feature for free.

Darien C.
Tidio is the first chat platform I've found to be worth paying for
Opmerkingen: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
Pluspunten:
Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.
Minpunten:
Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs
Reactie Tidio
vorig jaar
Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!
Dominick P.
Looks great on the outside but features not fully completed
Pluspunten:
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
Minpunten:
1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Akash N.
One of the best chatbots.
Pluspunten:
First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.
Minpunten:
We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.
Overwogen alternatieven: IntelliTicks en Engati
Redenen om over te stappen op Tidio: 1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.
Reactie Tidio
vorige maand
Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.