Wat is SolarWinds Service Desk?Samanage is de IT-helpdesk met de meeste recensies en de hoogste beoordelingen. De servicedesk vereenvoudigt complexe taken, automatiseert de basistaken, en biedt een groot aantal meetwaarden, rapporten en configuraties zonder overweldigend te zijn. Met Samanage kun je moeiteloos het ITIL-framework volgen, bereik je snellere oplossingen voor tickets, verbeter je SLA's en verspil je minder tijd aan het steeds herhalen van dezelfde taak. Lever snellere en slimmere diensten en maak een eind aan het doorlopend blussen van vuurtjes.
Wie gebruikt SolarWinds Service Desk?
Uitermate geschikt voor bedrijven van elke omvang op elke locatie, met geavanceerde IT-organisaties die superieure service willen bieden aan hun interne klanten (werknemers en interne andere vragenstellers).
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Reviews over SolarWinds Service Desk
It is simple to implement, administer, and update
Opmerkingen: In my opinion, web-based program solutions are the way of the future, and SolarWinds is right there with them. I truly mean it when I say I'd want to switch to SolarWinds because of the ease with which everything can be done from a web browser.
I like that we can measure time, open rates, add project and task users, and connect files to our projects and tasks. This is a must-have for me in my current position. It's a great way to stay on top of tasks. All task updates are sent to you in real time. Support and asset management use cases are at the bleeding edge of this technology here. An good solution that meets the majority of ITSM criteria is available.
The task arrangement for submitting new tickets might be a little complicated at times. Most users won't be able to see or realize how much backend setup is required, thus someone has to do it or teach them.
Hossam's SolarWinds Service Desk Review
Opmerkingen: My overall experience with SolarWinds is very positive, although we have switched to another system due to budget issues, yet i still prefer it.
SolarWinds Service Desk is easy to use & what i like most about it is its dashboard customization feature, as i can be able to monitor my team's ticket status all day long, without having to look into the tickets of other teams, and being SolarWinds, it gives me the ability to view it in appealing charts, and reporting & notification is well maintained.
The least i like about it is its cost in relative to other ticketing systems in the market.
Great all in one solution
Opmerkingen: A good choice for all IT teams to start out with
The reporting and service catalog saved us a lot of time when doing our monthly reviews. Integrations with different systems such as google and zapier was seemless as well
Not as customizable and unable to get what we want exactly. Have to do quite a number of work arounds instead.
Good Out-Of-Box product for small, scalable team
Opmerkingen: We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. The UI is where Samanage really knocks it out of the park though. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat.
There's a lot to be desired when it comes to the fine details of the service. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. When we reached out to our support member to discuss a possible addition/fix. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. The same suggestion was found submitted over a year ago on the board (with over 300+ votes) yet no action was taken. I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it.
Solarwinds servicedesk helps you service the customers
Opmerkingen: Very happy!
Very easy and nice to see servicedesk system, good integration with other Solarwinds tools, remote acces works fine, CMDB, Solarwinds patchmanagement, remote control
In fact it's easy to use bit the price is a little it higher then some other tools.