Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software
SolarWinds Service Desk
Wat is SolarWinds Service Desk?
Samanage is de IT-helpdesk met de meeste recensies en de hoogste beoordelingen. De servicedesk vereenvoudigt complexe taken, automatiseert de basistaken, en biedt een groot aantal meetwaarden, rapporten en configuraties zonder overweldigend te zijn. Met Samanage kun je moeiteloos het ITIL-framework volgen, bereik je snellere oplossingen voor tickets, verbeter je SLA's en verspil je minder tijd aan het steeds herhalen van dezelfde taak. Lever snellere en slimmere diensten en maak een eind aan het doorlopend blussen van vuurtjes.
Wie gebruikt SolarWinds Service Desk?
Uitermate geschikt voor bedrijven van elke omvang op elke locatie, met geavanceerde IT-organisaties die superieure service willen bieden aan hun interne klanten (werknemers en interne andere vragenstellers).
Twijfels over SolarWinds Service Desk?
Vergelijk met een populair alternatief
SolarWinds Service Desk
Andere goede alternatieven voor SolarWinds Service Desk
Reviews over SolarWinds Service Desk
It is simple to implement, administer, and update
Opmerkingen: In my opinion, web-based program solutions are the way of the future, and SolarWinds is right there with them. I truly mean it when I say I'd want to switch to SolarWinds because of the ease with which everything can be done from a web browser.
Pluspunten:
I like that we can measure time, open rates, add project and task users, and connect files to our projects and tasks. This is a must-have for me in my current position. It's a great way to stay on top of tasks. All task updates are sent to you in real time. Support and asset management use cases are at the bleeding edge of this technology here. An good solution that meets the majority of ITSM criteria is available.
Minpunten:
The task arrangement for submitting new tickets might be a little complicated at times. Most users won't be able to see or realize how much backend setup is required, thus someone has to do it or teach them.
Eerder overwogen alternatieven:
Hossam's SolarWinds Service Desk Review
Opmerkingen: My overall experience with SolarWinds is very positive, although we have switched to another system due to budget issues, yet i still prefer it.
Pluspunten:
SolarWinds Service Desk is easy to use & what i like most about it is its dashboard customization feature, as i can be able to monitor my team's ticket status all day long, without having to look into the tickets of other teams, and being SolarWinds, it gives me the ability to view it in appealing charts, and reporting & notification is well maintained.
Minpunten:
The least i like about it is its cost in relative to other ticketing systems in the market.
Solarwinds service desk used to monitor and manage our network infrastructure
Opmerkingen: Solarwinds service desk is used and responsible for solarwinds services like syslog and traps services etc.
Pluspunten:
Solarwinds service desk is used to manage and handle our network entirely with its amazing alert generating features.
Minpunten:
Nothing to be like least in solarwinds, it is best to manage and handle network alerts and if anything went wrong or any issue with our network devices it os generating alerts and alarms for the same.
Eerder overwogen alternatieven:
On-Premise product thatrequires some hefty configuration
Opmerkingen: We needed a product that did not cost much and would obey ITIL standards.The tool does the above, but it requires vast knowledge on how to set up, admin and implement changes.The end users seemed to go along with the tool, but when basic changes needed to be made, you always looked for the one person who knew how the original setup was done, as it was the only way of making the changes safely.
Pluspunten:
I like the securityI like the interfaceI think it's a fairly good value as we bought a perpetual license.ROI is fairly good.
Minpunten:
It is hard to configure, relying on the command line to do many things and not easy to train admin users on administrating this tool.
Solarwinds has an excellent ticketing system
Opmerkingen: It's been a long time since I last logged a help desk ticket. I think they've made some amazing improvements to their service, and now they can hold their own against JIRA and their entire suite.
Pluspunten:
Users can see where their requests are in the IT department's queue, and the department can stay organized. A revolutionary advance in Service Desk/Help Desk ticketing systems. Enabled IT support staff to generate user-specific support tickets with greater specificity. They all fulfilled different functions.
Minpunten:
The SolarWinds app did not provide the end user with many options to create their own ticket. We switched to local JIRA because it used to avoid self-service.
