--- description: Ontdek de plus- en minpunten van Freshservice en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.nl/software/132997/freshservice Pagina: 1 / 30\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132997/freshservice?page=2) > Online ITSM-servicedesk met beheer van incidenten, problemen, veranderingen, vrijgaven en bedrijfsmiddelen, naast krachtige ticketing en automatisering. > > Oordeel: score van **4.5/5** door 719 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshservice? De klanten van Freshservice zijn onder meer MSP's, financiële organisaties, onderwijsinstellingen en verschillende overheidsorganisaties. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 719 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Bahrein, België, Brazilië, Brunei, Cambodja, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Griekenland, Hongkong SAR van China, IJsland en 41 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Assets volgen - Beheer van enquêtes/peilingen - Beveiligde gegevensopslag - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Contentbeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Corrigerende en preventieve maatregelen (CAPA) - Documentatiebeheer - Elektronische handtekening - Goedkeuringswerkstroom - IT-assets bijhouden - IT-reporting - In kaart brengen van relaties - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Licenties bijhouden - Licentievoorraad - Noodherstel - Opdrachtenbeheer - Patchbeheer - Problemen bijhouden - Proces- en workflowautomatisering - Projecten bijhouden - Rapportage van incidenten - Real-Time Monitoring - Realtime chatten - Risicobeoordeling - Samenwerkingstools - Sjablonen - Status bijhouden - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Veranderingsbeheer - Vernieuwingsbeheer - Voorgedefinieerde sjablonen - Voorraadbeheer - Waarschuwingen/Meldingen - Wachtdiensten plannen - Wijzigingsplanning - Zelfserviceportal - Zoeken in gehele tekst ... en 56 meer functies ## Integraties (54 in totaal) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... en 39 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software) - [ICT-beheersoftware](https://www.capterra.nl/directory/10001/it-management/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) - [IT-service software](https://www.capterra.nl/directory/30672/it-service/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3432 reviews) 2. [JIRA Service Management](https://www.capterra.nl/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Good service and great customer support" — 4.0/5 > **Sahvanna** | *21 mei 2026* | Nutsbedrijven | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Ease of use and customer support has been very helpful for our team especially around how to work with Freshservice API, the team was very helpful. > > **Minpunten**: Some of the functionality such as in-built widget for our customers is hard to use for our customers which provides a poorer experience. > > Its 4/5, theres room for improvement and better user experience of the functionality to submit a ticket. ----- ### "FreshService Survey" — 4.0/5 > **William** | *20 mei 2026* | Logistiek en toeleveringsketen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Minpunten**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14 april 2026* | Marketing en reclame | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Minpunten**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 februari 2025* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Minpunten**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 maart 2026* | Informatiediensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Minpunten**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- Pagina: 1 / 30\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132997/freshservice?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/132997/freshservice) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens