Wie gebruikt Zoho Desk?
Zoho biedt sector- en taakspecifieke apps voor verkoop en marketing, HR, helpdesk en financiën. Zoho Desk for Business is bedoeld voor elke bedrijfsgrootte en sector.
Wat is Zoho Desk?
Zoho Desk is een webgebaseerde klantenservicetoepassing die je bedrijf helpt om sterkere relaties met klanten op te bouwen. Met Zoho Desk worden vertegenwoordigers productiever, worden managers invloedrijker en krijgen klanten meer mogelijkheden. Het is aanpasbaar, gemakkelijk te gebruiken en betaalbaar. Zoho Desk maakt deel uit van een 30-delig pakket bedrijfssoftware en geeft je de kracht om klantenservice centraal te stellen in je bedrijf.
Zoho Desk - Details
Zoho Desk
https://www.zoho.com/desk
Opgericht in 1996
Zoho Desk - prijsoverzicht
Zoho Desk heeft een gratis versie en biedt een gratis proefperiode. Zoho Desk betaalde versie vanaf US$ 18,00/maand.
Beginprijs
US$ 18,00/maand
Gratis versie
Ja
Gratis proef
Ja
Zoho Desk - implementatie en ondersteuning
Ondersteuning
- 24/7 (contact met medewerker)
- Kantooruren
- Online
Implementatie
- Cloud, SaaS, Web
- Mobiel - iOS native
- Mobiel - Android native
Training
- Live online
- Webinars
- Documentatie
Functies van Zoho Desk
Callcenter software
- Campagnebehee
- Escalatiebeheer
- Gemengd callcenter
- Handmatig kiessysteem
- Inbound callcenter
- Interactive Voice Response (IVR)
- Oproepen opnemen
- Oproepregistratie
- Oproepscripts
- Outbound callcenter
- Predictief kiezen
- Progressief kiessysteem
- Rapportage en analyse
- Realtime chatten
- Wachtrijbeheer
Customer communication management software
- Afdrukbeheer
- Batchcommunicatie
- Chatten / messaging
- Communicatie via meerdere kanalen
- Contentbeheer
- E-maildistributie
- Interactieve inhoud
- On-demand communicatie
- Personalisatie
- Sjabloonbeheer
- Video-inhoud
Bekijk de volledige lijst van Customer communication management software
Customer engagement software
- Analyse
- Communicatiebeheer
- Communitybeheer
- Contentsyndicatie
- Gamification
- Live chatten
- Opzeggingenbeheer
- Verzamelen van feedback
- Video-inhoud
Customer experience software
- Analyse
- Beheer van enquêtes/peilingen
- Beheer van negatieve feedback
- Dashboard
- Gegevensverzameling via meerdere kanalen
- Kennisbeheer
- Klantensegmenten
- Predictieve analyse
- Sentimentanalyse
- Tekstanalyse
Customer success software
- Aanstellen (van personeel)
- Accountbeheer
- Accountwaarschuwingen
- Communicatiebeheer
- Gezondheidsscore
- Inkomstenbeheer
- Klantenbinding
- Levensduurbeheer van klanten
- Volgen en analyseren van gebruik
- Winst- en verliesanalyse
Helpdesk software
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailintegratie
- Geautomatiseerde routing
- Integratie van sociale media
- Interactie bijhouden
- Kennisbankbeheer
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Rapportage en analyse
- Realtime chatten
- Ticketbeheer
- Toegang en controle op afstand
- Waarschuwingen / Escalatie
- Workflowconfiguratie
- Zelfserviceportal
Issue tracking software
- Auditing van problemen
- Dashboard
- Escalatiebeheer
- Kennisbankbeheer
- Opdrachtenbeheer
- Projectbeheer
- Taakbeheer
- Terugkerende problemen
- Uitgifteplanning
Klachtenbeheer software
- Bewaking van sociale media
- Bijhouden van klachten van klanten
- Casusbeheer
- Corrigerende maatregelen (CAPA)
- Enquêtebeheer
- Feedbackbeheer
- Formulierbeheer
- Klachtenclassificatie
- Kwaliteitsborgingbeheer
- Problemen bijhouden
- Routering
- Zelfserviceportal
Klantenservice software
- Afsprakenbeheer
- Callcenterbeheer
- E-mailbeheer
- Enquêtes en feedback
- Integratie van sociale media
- Kennisbank
- Live chatten
- Prestatiemeetwaarden
- Virtuele assistent
- Waarschuwingen / Escalatie
- Wachtrijbeheer
- Workflowbeheer
- Zelfserviceportal
Knowledge management tools
- Beslisboom
- Catalogiseren/categoriseren
- Contentbeheer
- Discussieforums
- Kennisbankbeheer
- Samenwerking
- Zelfserviceportal
- Zoeken in gehele tekst
Live chat software
- Aanpasbare branding
- Geotargeting
- Gestandaardiseerde antwoorden
- Integratie van derden
- Offline formulier
- Overdrachten en routering
- Proactief chatten
- Scherm delen
- Websitebezoekers bijhouden
PSA-software (Professional services automation)
- CRM
- Documentbeheer
- Factureren
- Klantenportal
- Offertebeheer
- Portefeuillebeheer
- Projectbeheer
- Resourcebeheer
- Samenwerkingstools
- Tijd en onkosten bijhouden
- Voorstellen genereren
Bekijk de volledige lijst van PSA-software (Professional services automation)
Product management software
- Enquêtes en feedback
- Ideeënbeheer
- Mijlpalen bijhouden
- Priorisering
- Releaseplanning
- Resourcebeheer
- Roadmaps van producten
- Samenwerking
- Vereistenbeheer
- Workflowbeheer
Teamcommunicatie software
- Activiteit-/nieuwsfeed
- Audio-oproepen
- Bestanden delen
- Discussiethreads
- Enquêtes en feedback
- Integratie van derden
- Mobiele toegang
- Realtime chatten
- Taakbeheer
- Videovergaderen
- Waarschuwingen/Meldingen
- Zoeken
Zoho Desk alternatieven
Meer alternatieven voor Zoho Desk
Reviews van Zoho Desk
Lees alle reviewsTotaalscore
Gemiddelde score
Peter F.
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Totaalscore5 /5
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Gebruiksgemak5 /5
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Functies en functionaliteit4 /5
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Klantenondersteuning5 /5
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Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 23-7-2019
"Great on its own, OUTSTANDING when synced with Zoho CRM"
Pluspunten: The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day. Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.
Minpunten: Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.
- Bron van de reviewer
- Beoordeeld op 23-7-2019
Umang B.
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Totaalscore5 /5
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Gebruiksgemak5 /5
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Functies en functionaliteit5 /5
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Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 14-7-2020
"One of the best investments for our organization"
Opmerkingen: Great - and their customer service is great as well.
Pluspunten:
We got this software after using another vendor for about two years. During that time we learned what our needs were and had Zoho Desk on our shortlist. The criteria that we used was:
+ Easily integrate into the Knowledge Base (KB)
+ KB easily integrates into tickets
+ Tickets can be handled by multiple departments and permissions can be restricted to those departments
+ Single Sign On (SSO) integration for customers
+ A robust API
+ ASAP(TM?) integration that we can dump onto our website, which allows us to point directly to a particular page in the KB
+ A good mobile app (I personally use it on the iPhone)
+ Customizable reporting
~ A semi-workaround to integrate with Github (via Zoho Project)
We're looking forward to Guided Conversations that's in development right now
We look forward to additional releases
Minpunten: It can sometimes get too bloated on your browser because it has a lot of data under the hood, and search can be finicky at times - but it's quite manageable. The above would not impact me choosing this platform again.
- Bron van de reviewer
- Beoordeeld op 14-7-2020
Johnny G.
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Totaalscore4 /5
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Gebruiksgemak4 /5
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Functies en functionaliteit5 /5
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Klantenondersteuning4 /5
-
Waar voor je geld4 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 16-11-2020
"Zoho Service desk"
Opmerkingen: Overall, it is a good starter product and is helpful but a lot of tweaking is needed and the product offering is geared to pull you towards needing the Pro package. One day I may choose that but wish I could have a vanity URL for email now with a one time fee.
Pluspunten:
I like the options that are available.
The templates and features are great.
I wish I could pay a one time fee to have a vanity domain instead of needing the pro package.
Support is normally pretty good.
Minpunten: Complicated to setup and training is required.
- Bron van de reviewer
- Beoordeeld op 16-11-2020
Geverifieerde reviewer
-
Totaalscore2 /5
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Gebruiksgemak2 /5
-
Functies en functionaliteit1 /5
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Klantenondersteuning4 /5
-
Waar voor je geld1 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 24-8-2018
"Everything is in BETA, after you are sold into a purchase..."
Opmerkingen: I realized I need a product that will fully integrate with my Google contacts and calendar, be able to track time spent on site or on a remote support session and be able to do this without switching and spending 5 minutes trying to get all of the information together for an invoice from: contacts; reentering the same job in Invoices instead of it linking to Desk, and move on to the next client.
Pluspunten: It was pretty easy to setup, they did have issues on their end with the custom domain pointing, but were willing to help out. HTTPS had to be requested and is not a part of the package unless you call up and request it.
Minpunten:
I purchased a package from Zoho – Desk and Invoicing – so I can bill clients for time spent on a service call. Calls can be a remote support session or onsite.
After trying out their product and setting everything up with just Desk, their sales pitch led me to believe that their Invoicing product would be needed to integrate with Desk in order to bill clients directly.
The company then sent me an invoice to pay for an annual subscription for Desk and Invoice. I was told multiple times that I could use it on my phone and on the web. It would led me open a timesheet and connect it to the Desk ticket. Nope. Not on the phone though I was told otherwise.
So far, everything does not work as advertised.
The support reps keep telling me that their integrations are in BETA.
BETA was never mentioned during any of the calls or email until it did NOT work as advertised. I even have screen shots of the word BETA on the screens.
I would not recommend this product and would put up an advisory on your website indicating that most of their “integrations” are in BETA.
I am further contacting my bank and the Attorney General for California.
I don’t pay for BETA software.
Is there another company that actually fulfills their sales pitches?
- Bron van de reviewer
- Beoordeeld op 24-8-2018
Geverifieerde reviewer
-
Totaalscore4 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit4 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 30-8-2020
"Great value and support"
Opmerkingen: Overall a great product, and fantastic value for money when used as part of Zoho One.
Pluspunten: Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice. We also like the Blueprint feature, which is a visual process designer for business process automation.
Minpunten: We are limited to 20 Blueprints, regardless of how many users we have. Sync functionality to Zoho CRM has not been suitable for us, so we built our own sync service.
- Bron van de reviewer
- Beoordeeld op 30-8-2020
