Zoho Desk

A lot better compared to similar tools in many aspects

Opmerkingen: Zoho Desk is a pretty nice tool because it lets us bring all our customer service stuff together in one place. We can handle support tickets, calls, emails, and even social media messages right in Zoho Desk. It's got a bunch of handy features and tools that help us run support smoothly. We can check out how we're doing with analytics, automate boring tasks, and set up our own custom workflows. Long story short, Zoho Desk has made our customers happier, improved our relationships with them, and kicked our customer support game up a notch.

Pluspunten:

Zoho Desk is a pretty robust tool with loads of features. However, there's room for improvement in smoothing out a few things and making the process more user-friendly. Still, it's a handy asset for businesses in all sorts of industries. If you just need a simple email ticketing system, it's a breeze to use. But if you want to dive into the knowledgebase features, it's a good idea to take some time to get the hang of it and make the most of what it offers.

Minpunten:

It can get quite annoying when we're unable to locate the desired functionality or figure out how to put it into action. Therefore, having advanced features made more user-friendly or accompanied by usage tips would be greatly beneficial.

One of the best Help desk solution

Pluspunten:

I can have detailed control over tickets and manage them. It is an excellent tool as it is very easy to use. Excellent knowledge base, easy integration and the creation of an SLA allows you to control whether they are complying or violating in relation to different projects and each one with its own particularities.

Minpunten:

I don't consider disadvantages, but rather points to improve to have a better positioning than the competition, create a plan with some solutions already included within the Zoho ecosystem. Zoho has a lot of great tools that I use and having to pay for each one makes it very expensive.

Zoho review

Pluspunten:

Zoho is priced accordingly, it's not too expensive and it does have a variety of other/supporting services to compliment the full all one system.

Minpunten:

Unfortunately the system was not user friendly, company users spent too much time trying to figure out the system and gave up in using it.

a very useful tool for organizations and MSP teams

Opmerkingen: In general terms, a very good experience, a tool that makes our work much easier by optimizing procedures.

Pluspunten:

I like the customization of the system, creation of workflows, and automation

Minpunten:

I would like the function to be included natively to close a ticket permanently after a specific number of days.Since one of the deficiencies is that I have clients who sometimes respond to emails from a few months ago and the ticket is reopened, there is an option to open a new ticket based on that type of responses but it is only with the highest subscription which is the enterprise and my subscription is the standard one.

Eerder overwogen alternatieven: ManageEngine ServiceDesk Plus en SolarWinds Service Desk

Redenen om over te stappen op Zoho Desk: ease of use, is located in the cloud and integrates with our other zoho tools (CRM/Campaigns, etc.)

Optimal Assistance from Zoho Desk

Opmerkingen: the software is profound and suitable, with measures that are sustainable and realistic, more so in matters customer experience and communications.

Pluspunten:

The application has established the right telephony, which makes conversations effective and reliable. More so, the accessible and friendly live chat the software gives is immediate and considerate.

Minpunten:

The platform has maintained the right procedures in making an instant response to questions that companies have or customers.