--- description: Ontdek de plus- en minpunten van Zoho Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.nl/software/169505/zoho-desk Pagina: 1 / 90\ Volgende: [Volgende pagina](https://www.capterra.nl/software/169505/zoho-desk?page=2) > Stel klantenservice centraal in uw bedrijf. Maak klanten tevredener, agenten zelfstandiger en uw bedrijf gezonder. > > Oordeel: score van **4.5/5** door 2211 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho Desk? Zoho Desk, de web-based klantenservice software van Zoho, helpt bedrijven van alle soorten en maten een uitstekende klantenservice te bieden zonder een fortuin uit te geven. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 2211 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 20,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Frans, Hindi, Indonesisch, Italiaans, Japans, Nederlands, Portugees, Roemeens, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, China, Colombia, Duitsland, Filipijnen, Frankrijk, India, Indonesië, Italië, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Peru, Polen en 11 meer ## Functies - Aanstellen (van personeel) - Activiteitendashboard - Autoresponders - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van verkooppipeline - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Dashboard - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gebruikersbeheer - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Leads beheren - Live chatten - Mobiele toegang - Opdrachtenbeheer - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Proactief chatten - Problemen bijhouden - Rapportage en analyse - Real-Time Monitoring - Realtime chatten - Samenwerkingstools - Taakbeheer - Transcripten/chatgeschiedenis - Volgen en analyseren van gebruik - Voor de verzekeringsbranche - Waarschuwingen/Meldingen - Zelfserviceportal - Zoeken in gehele tekst ... en 35 meer functies ## Integraties (80 in totaal) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... en 65 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Zoho Desk - A Helpdesks dream\!" — 5.0/5 > **Ben** | *25 maart 2026* | Logistiek en toeleveringsketen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Zoho Desk's easy to use layout/UI, intuitive ticket management features and recently added AI integration makes it a well rounded product for org's of all sizes. > > **Minpunten**: Any heavy customization or personalization of Desk can come with a steep learning curve or require external development input. This can make it challenging to adapt to org's with complex or unique workflows. > > Desk has been an excellent product overall, providing lots of value for the price point and features available. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 augustus 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Minpunten**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Great Tool for Managing Tasks and Responding to Client Inquiries" — 4.0/5 > **Mallory** | *24 februari 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like that you can sync zoho desk notifications into Cliq so you are notified quickly of new tickets. I like that you can tag and comment privately within tickets and save contact information for future use. > > **Minpunten**: Sometimes it can be hard to find older tickets that you want to reference. You typically have to go to an advanced search which is not always easy to access. > > Our department uses Zoho Desk primarily to handle client issues and questions. We are able to transfer tickets to other departments as necessary or respond directly to the client. We use this also as a way to keep track of certain client related tasks. When they have a specific request we can track and update the progress using the status selections. ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 december 2025* | Computersoftware | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Minpunten**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 maart 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Minpunten**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Pagina: 1 / 90\ Volgende: [Volgende pagina](https://www.capterra.nl/software/169505/zoho-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/169505/zoho-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens