---
description: Ontdek de plus- en minpunten van Zoho Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Zoho Desk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Zoho Desk](/software/169505/zoho-desk)

# Zoho Desk

Canonical: https://www.capterra.nl/software/169505/zoho-desk

Pagina: 1 / 90\
Volgende: [Volgende pagina](https://www.capterra.nl/software/169505/zoho-desk?page=2)

> Stel klantenservice centraal in uw bedrijf. Maak klanten tevredener, agenten zelfstandiger en uw bedrijf gezonder.
> 
> Oordeel: score van **4.5/5** door 2213 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Zoho Desk?

Zoho Desk, de web-based klantenservice software van Zoho, helpt bedrijven van alle soorten en maten een uitstekende klantenservice te bieden zonder een fortuin uit te geven.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.5/5** | 2213 Reviews |
| Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews |
| Functies | 4.5/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Zoho
- **Opgericht**: 1996

## Commerciële context

- **Beginprijs**: US$ 20,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Frans, Hindi, Indonesisch, Italiaans, Japans, Nederlands, Portugees, Roemeens, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds
- **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, China, Colombia, Duitsland, Filipijnen, Frankrijk, India, Indonesië, Italië, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Peru, Polen en 11 meer

## Functies

- Aanstellen (van personeel)
- Activiteitendashboard
- Autoresponders
- Beheer van Service Level Agreements (SLA's)
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van verkooppipeline
- CRM
- CTI (Computer Telephony Integration)
- Callcenterbeheer
- Catalog Management
- Chatbot
- Chatten/messaging
- Communicatiebeheer
- Consumentgericht chatten in realtime
- Contentbeheer
- Controle van oproepen
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gebruikersbeheer
- Gegevensverzameling via meerdere kanalen
- Inboxbeheer
- Interactie bijhouden
- Kennisbankbeheer
- Kennisbeheer
- Klantenbinding
- Klantendatabase
- Klantenondersteuning
- Klantgeschiedenis
- Leads beheren
- Live chatten
- Mobiele toegang
- Opdrachtenbeheer
- Oproepen opnemen
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Proactief chatten
- Rapportage en analyse
- Real-Time Monitoring
- Realtime chatten
- Samenwerkingstools
- Taakbeheer
- Transcripten/chatgeschiedenis
- Volgen en analyseren van gebruik
- Voor de verzekeringsbranche
- Waarschuwingen/Meldingen
- Zelfserviceportal
- Zoeken in gehele tekst

... en 35 meer functies

## Integraties (80 in totaal)

- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Breeze
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- ClickSend
- Clockify

... en 65 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)

## Gerelateerde categorieën

- [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software)
- [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software)
- [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software)
- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)
- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)

## Alternatieven

1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3460 reviews)
2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1786 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18790 reviews)
4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4083 reviews)
5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1727 reviews)

## Reviews

### "Best ticketing tool and with affordable price." — 5.0/5

> **ABHAYA** | *8 augustus 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security.
> 
> **Minpunten**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible.
> 
> Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation  these features are very good. Customer support also very first and always available to answer the queries.Support team

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### "Great facilities at a great price" — 5.0/5

> **Tom** | *24 maart 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be
> 
> **Minpunten**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone
> 
> Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust

-----

### "Less user friendly desk" — 3.0/5

> **Geverifieerde reviewer** | *12 mei 2026* | Architectuur en planning | Aanbevelingsscore: 3.0/10
> 
> **Pluspunten**: The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process.
> 
> **Minpunten**: One thing I liked least about Zoho Desk was that some customization and automation settings could be a bit complicated at first, especially for new users. It sometimes took time to understand how to configure workflows or organize tickets efficiently.
> 
> In larger projects with many ongoing requests, the interface could also feel slightly crowded. However, after using it regularly, it became easier to manage and navigate. Overall, the system was useful, but there was definitely a learning curve in the beginning when trying to adapt it to specific project or team requirements.

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### "Zoho Desk - A Helpdesks dream\!" — 5.0/5

> **Ben** | *25 maart 2026* | Logistiek en toeleveringsketen | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Zoho Desk's easy to use layout/UI, intuitive ticket management features and recently added AI integration makes it a well rounded product for org's of all sizes.
> 
> **Minpunten**: Any heavy customization or personalization of Desk can come with a steep learning curve or require external development input. This can make it challenging to adapt to org's with complex or unique workflows.
> 
> Desk has been an excellent product overall, providing lots of value for the price point and features available.

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### "10/10 RECOMMEND\!\!\!" — 5.0/5

> **Autumn** | *9 december 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: I love the ease of use\! You can use the app on your desktop or your web browser\! The reports are easy to set up and read\!
> 
> **Minpunten**: I really have nothing bad to say about Zoho\! It is so easy to use\!\!
> 
> Zoho has been a game changer for our business\! It is so easy to use, keeps great track of customers and is really everything we need\!

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## Links

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