Wie gebruikt LiveAgent?
Voor een breed scala aan kleine en middelgrote bedrijven in e-commerce, telecommunicatie, verzekeringen, SaaS, startups en ondernemingen. De doelgroep is iedereen die begrijpt hoe belangrijk klantenservice is.
Wat is LiveAgent?
LiveAgent is volledig uitgeruste helpdesksoftware. Bedrijven zoals BMW, Yamaha, Huawei, Orange of Forbesfone gebruiken LiveAgent om een geweldige klantervaring te leveren aan 150 miljoen eindgebruikers wereldwijd. Sluit je bij hen aan en behaal een concurrentievoordeel. Begin met een proefperiode van 14 dagen, geen creditcard nodig en geen contracten.
LiveAgent is functierijke multichannel helpdesksoftware met meer dan 170 helpdeskfuncties, waaronder live chat, telefonische ondersteuning, integratie van sociale media, een ondersteuningsportal en API.
LiveAgent - Details
QualityUnit
http://www.ladesk.com/
Opgericht in 2004
LiveAgent - prijsoverzicht
Prijsmodellen bekijkenLiveAgent heeft een gratis versie en biedt een gratis proefperiode. LiveAgent betaalde versie vanaf US$ 15,00/maand.
Beginprijs
US$ 15,00/maand Zie de prijsinformatie
Gratis versie
Ja
Gratis proef
LiveAgent - implementatie en ondersteuning
Ondersteuning
- 24/7 (contact met medewerker)
- Online
Implementatie
- Cloud, SaaS, Web
- Mobiel - iOS native
- Mobiel - Android native
Training
- Persoonlijk
- Live online
- Webinars
- Documentatie
Functies van LiveAgent
Call recording software
- Archiveren
- Bestandsoverdracht
- Door gebeurtenissen geactiveerde opname
- Geplande opname
- On-demand opnamen
- Opnemen en afspelen
- Opnemen van gedistribueerde oproepen
- Oproepen taggen
Callcenter software
- Campagnebehee
- Escalatiebeheer
- Gemengd callcenter
- Handmatig kiessysteem
- Inbound callcenter
- Interactive Voice Response (IVR)
- Oproepen opnemen
- Oproepregistratie
- Oproepscripts
- Outbound callcenter
- Predictief kiezen
- Progressief kiessysteem
- Rapportage en analyse
- Realtime chatten
- Wachtrijbeheer
Contactcenter software
- Agent-interface
- Automatische nummerkiezer
- Chatbot
- Geautomatiseerde routing
- Integratie van computertelefonie
- Interactive Voice Response (IVR)
- Kwaliteitsbeheer
- Personeelsbeheer
- Rapportage en analyse
- Samenwerkingstools
- Wachtrijbeheer
Customer communication management software
- Afdrukbeheer
- Batchcommunicatie
- Chatten / messaging
- Communicatie via meerdere kanalen
- Contentbeheer
- E-maildistributie
- Interactieve inhoud
- On-demand communicatie
- Personalisatie
- Sjabloonbeheer
- Video-inhoud
Bekijk de volledige lijst van Customer communication management software
Customer engagement software
- Analyse
- Communicatiebeheer
- Communitybeheer
- Contentsyndicatie
- Gamification
- Live chatten
- Opzeggingenbeheer
- Verzamelen van feedback
- Video-inhoud
Customer experience software
- Analyse
- Beheer van enquêtes/peilingen
- Beheer van negatieve feedback
- Dashboard
- Gegevensverzameling via meerdere kanalen
- Kennisbeheer
- Klantensegmenten
- Predictieve analyse
- Sentimentanalyse
- Tekstanalyse
Customer satisfaction software
- 360-gradenfeedback
- Analyse
- Enquêtebeheer
- Oproepen rapporteren
- Toezicht houden op klachten
- Verzamelen van feedback
Bekijk de volledige lijst van Customer satisfaction software
Customer success software
- Aanstellen (van personeel)
- Accountbeheer
- Accountwaarschuwingen
- Communicatiebeheer
- Gezondheidsscore
- Inkomstenbeheer
- Klantenbinding
- Levensduurbeheer van klanten
- Volgen en analyseren van gebruik
- Winst- en verliesanalyse
Helpdesk software
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailintegratie
- Geautomatiseerde routing
- Integratie van sociale media
- Interactie bijhouden
- Kennisbankbeheer
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Rapportage en analyse
- Realtime chatten
- Ticketbeheer
- Toegang en controle op afstand
- Waarschuwingen / Escalatie
- Workflowconfiguratie
- Zelfserviceportal
IVR-software
- Callcenter
- Enquêtebeheer
- Invoer via telefoontoetsen
- Meerdere scripts
- Oproepen opnemen
- Oproepen routeren
- Oproepregistratie
- Stemaanpassing
- Tekst naar spraak
- Voicemail
Klachtenbeheer software
- Bewaking van sociale media
- Bijhouden van klachten van klanten
- Casusbeheer
- Corrigerende maatregelen (CAPA)
- Enquêtebeheer
- Feedbackbeheer
- Formulierbeheer
- Klachtenclassificatie
- Kwaliteitsborgingbeheer
- Problemen bijhouden
- Routering
- Zelfserviceportal
Klantenservice software
- Afsprakenbeheer
- Callcenterbeheer
- E-mailbeheer
- Enquêtes en feedback
- Integratie van sociale media
- Kennisbank
- Live chatten
- Prestatiemeetwaarden
- Virtuele assistent
- Waarschuwingen / Escalatie
- Wachtrijbeheer
- Workflowbeheer
- Zelfserviceportal
Knowledge management tools
- Beslisboom
- Catalogiseren/categoriseren
- Contentbeheer
- Discussieforums
- Kennisbankbeheer
- Samenwerking
- Zelfserviceportal
- Zoeken in gehele tekst
Live chat software
- Aanpasbare branding
- Geotargeting
- Gestandaardiseerde antwoorden
- Integratie van derden
- Offline formulier
- Overdrachten en routering
- Proactief chatten
- Scherm delen
- Websitebezoekers bijhouden
Servicedesk software
- Afstandsbediening
- Beheer van IT-assets
- CMDB
- Incidentenbeheer
- Inkoopbeheer
- Kennisbank
- Mobiele toegang
- SLA-beheer
- Veranderingsbeheer
- Zelfserviceportal
Softphone sofware
- Beller-ID
- Bellerprofielen
- Live chatten
- Oproepen opnemen
- Oproepen routeren
- Oproepregistratie
- Videovergaderen
Telefonie software
- Automatische nummerkiezer
- Callcenterbeheer
- Contactenbeheer
- Controle van oproepen
- IVR en spraakherkenning
- Predictief kiezen
- Rapportage en analyse
- Telemarketingbeheer
- VoIP
Thuiswerksoftware
- Activiteiten van werknemers monitoren
- Beheer van vergaderingen
- Elektronische handtekening
- Externe ondersteuning
- Externe toegang
- Live chatten
- Samenwerking
- Softphone
- Taakbeheer
- Tijdzones bijhouden
- Videochat
- Webvergaderen
LiveAgent alternatieven
Meer alternatieven voor LiveAgent
Reviews van LiveAgent
Lees alle reviewsTotaalscore
Gemiddelde score
Federico V.
-
Totaalscore5 /5
-
Gebruiksgemak4 /5
-
Functies en functionaliteit4 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 31-3-2020
"B2B portfolio management"
Opmerkingen: I thought it was going to be a more difficult change or that the system was not going to adapt to our business due to its low cost. Pleasantly I can say that the experience has been very good: the whole organization has quickly acquired it and helps us to work more orderly and with the peace of mind that information is not lost among so many communication channels, since LiveAgent centralizes almost all of them.
Pluspunten: What I like most about LiveAgent is that we didn't lose the personalization that our business requires, on the contrary, we managed to improve it by being more agile with response times by removing the dependence on responses and email forwarding with many people in CC to handle a single sale. All the actors in the sales process can participate simultaneously if necessary, centralizing and keeping the information available to everyone. The tagging system of the tickets is very useful when prioritizing, the departments and the assignment allow to order and define who is responsible at each stage. We can set up our own ticket and contact fields, so we can manage the software as we need to. Finally, the biggest beneficiary is our client, who receives a better service.
Minpunten: I would like to be able to mention an agent who receives a notification about any comment on the ticket. Anyway, the system has a chat or an internal call that can be made about the tickets and they help a lot when it comes to teamwork.
Antwoord van de leverancier
van QualityUnit op 1-4-2020
Thank you so much for your kind and complex feedback, Federico! I am thrilled to hear that LiveAgent plays a role in the improvement of a way that your business handles customer support! Our software is making sure that no ticket will be missed or skipped and it also allows all the agents to see who is working on which ticket so that agents can easily avoid double-work! We also wanted to make sure that LiveAgent will be affordable for any business regardless of its size! :) Just know that you can always reach us 24/7 via chat on our website! :)
- Bron van de reviewer
- Beoordeeld op 31-3-2020
Barney B.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geldZonder beoordeling
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 17-3-2020
"Great Features & Great Speed"
Opmerkingen: LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.
Pluspunten: We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.
Minpunten: There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.
Antwoord van de leverancier
van QualityUnit op 25-3-2020
Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)
- Bron van de reviewer
- Beoordeeld op 17-3-2020
Gavin H.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 20-10-2020
"The best in the business"
Pluspunten: We implemented this software into our busy customer support team for an online business and the effects were immediate. Easy to set up and the support were brilliant when we did get stuck. We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them. I would not be without this software now.
Minpunten: The only thing missing is the ability to put calls on hold and call back out.
Antwoord van de leverancier
van QualityUnit op 21-10-2020
Hi Gavin,
Thank you very much for such kind words. It's amazing to hear about the positive impact LiveAgent had on your workflow and customer interaction. Our team works hard every day to further improve the system and perfect what is already there - stay tuned for more awesome updates coming your way and remember, we are online 24/7 in case of any questions!
- Bron van de reviewer
- Beoordeeld op 20-10-2020
Ben H.
-
Totaalscore3 /5
-
Gebruiksgemak4 /5
-
Functies en functionaliteit4 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 18-2-2020
"Significant Value for the price"
Pluspunten: Price, Excellent customer support, large amount of features and functionality
Minpunten: While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Antwoord van de leverancier
van QualityUnit op 4-3-2020
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
- Bron van de reviewer
- Beoordeeld op 18-2-2020
Craig S.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 26-10-2020
"Simple Integration"
Opmerkingen: Happy with how this has changed our day to day ticket operations.
Pluspunten: Ease of integrating the API into the system, simple with guides and online tests with on hand support every step of the way.
Minpunten: The app could use a small amount of work to bring it inline with the website version
Antwoord van de leverancier
van QualityUnit op 27-10-2020
Hi Craig,
Thanks a lot for your kind feedback. We are so pleased that you have been satisfied with LiveAgent and that it has had a positive impact on your everyday work-life. That said, no software is ever completely perfect and our team works hard every day to further improve the software - including the app version. Stay tuned for more updates coming your way!
- Bron van de reviewer
- Beoordeeld op 26-10-2020
