--- description: Ontdek de plus- en minpunten van LiveAgent en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.nl/software/102188/liveagent Pagina: 1 / 73\ Volgende: [Volgende pagina](https://www.capterra.nl/software/102188/liveagent?page=2) > Geweldige klantenservice begint met betere helpdesksoftware. Win meer klanten door uitstekende klantenservice te bieden met LiveAgent. > > Oordeel: score van **4.7/5** door 1783 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt LiveAgent? Voor een breed scala aan kleine en middelgrote bedrijven in e-commerce, telecommunicatie, verzekeringen, SaaS, startups en ondernemingen. De doelgroep is iedereen die begrijpt hoe belangrijk klantenservice is. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 1783 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: QualityUnit - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Prijsinformatie**: Proefperiode van 30 dagen. Free: $0/agent/m – Small: $15/agent/m – Medium: $29/agent/m – Large: $49/agent/m – Enterprise: $69/agent/m - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 204 meer ## Functies - Aanpasbare formulieren - Aanstellen (van personeel) - Activiteitendashboard - Agent-interface - Automated Attendant - Automatic call distribution (ACD) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Controle van oproepen - Engagement tracking - Enquêtes en feedback - Externe ondersteuning - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Incidentenbeheer - Kennisbeheer - Klantenbinding - Klantenportal - Klantensegmenten - Klantgegevensbeheer - Klantgeschiedenis - Kwaliteitsbeheer - Leads beheren - Live chatten - Mobiele toegang - Opnemen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - PBX - Prestatiemeetwaarden - Rapportage en analyse - Retenties bijhouden - Samenwerking tussen meerdere gebruikers - Scherm delen - Task Automation - Toegang en controle op afstand - Verwerking van natuurlijke taal (NLP) - Voicemail - Volgen en analyseren van gebruik ... en 83 meer functies ## Integraties (129 in totaal) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... en 114 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3434 reviews) 2. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18783 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Recommended\!" — 5.0/5 > **Tim** | *4 februari 2025* | Consumentengoederen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Great software\! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat. > > **Minpunten**: We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price. > > Great\! It really helps me structure our customer support. ----- ### "Awesome Software for Your Business" — 5.0/5 > **Jonathan** | *23 september 2024* | Consumentenelektronica | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: We are an electronic repair shop that came from Pure Chat and we are in love with all the capabilities of this software. More affordable and more offerings equals success\! I highly recommend. > > **Minpunten**: Nothing yet\! Been testing for two weeks now and it is perfect. > > Amazing so far. So many more capabilities than I sm used to. ----- ### "Easy to start with liveagent" — 4.0/5 > **Ron** | *18 juni 2024* | Professionele training en coaching | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It was easy to start with. Good overview of conversations > > **Minpunten**: Nothing yet. > > Nice to work with. Will discover more features soon ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 mei 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Minpunten**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Geverifieerde reviewer** | *19 april 2026* | Administratie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Minpunten**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- Pagina: 1 / 73\ Volgende: [Volgende pagina](https://www.capterra.nl/software/102188/liveagent?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/102188/liveagent) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens