--- description: Ontdek de plus- en minpunten van LiveAgent en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.nl/software/102188/liveagent Pagina: 1 / 73\ Volgende: [Volgende pagina](https://www.capterra.nl/software/102188/liveagent?page=2) > Geweldige klantenservice begint met betere helpdesksoftware. Win meer klanten door uitstekende klantenservice te bieden met LiveAgent. > > Oordeel: score van **4.7/5** door 1786 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt LiveAgent? Voor een breed scala aan kleine en middelgrote bedrijven in e-commerce, telecommunicatie, verzekeringen, SaaS, startups en ondernemingen. De doelgroep is iedereen die begrijpt hoe belangrijk klantenservice is. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 1786 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: QualityUnit - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Prijsinformatie**: Proefperiode van 30 dagen. Free: $0/agent/m – Small: $15/agent/m – Medium: $29/agent/m – Large: $49/agent/m – Enterprise: $69/agent/m - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 204 meer ## Functies - AI/machine learning - Aanpasbare formulieren - Aanstellen (van personeel) - Agent-interface - Automated Attendant - Automatic call distribution (ACD) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Controle van oproepen - Engagement tracking - Enquêtes en feedback - Externe ondersteuning - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenportal - Klantgegevensbeheer - Klantgeschiedenis - Leads beheren - Live chatten - Mobiele toegang - Opnemen - Oproepen opnemen - Oproepregistratie - PBX - Rapportage en analyse - Realtime chatten - Retenties bijhouden - Samenwerking tussen meerdere gebruikers - Scherm delen - Taakbeheer - Task Automation - Toegang en controle op afstand - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Volgen en analyseren van gebruik - Waarschuwingen/Meldingen - Zoeken in gehele tekst ... en 83 meer functies ## Integraties (129 in totaal) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... en 114 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3460 reviews) 5. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Recommended\!" — 5.0/5 > **Tim** | *4 februari 2025* | Consumentengoederen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Great software\! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat. > > **Minpunten**: We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price. > > Great\! It really helps me structure our customer support. ----- ### "Awesome Software for Your Business" — 5.0/5 > **Jonathan** | *23 september 2024* | Consumentenelektronica | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: We are an electronic repair shop that came from Pure Chat and we are in love with all the capabilities of this software. More affordable and more offerings equals success\! I highly recommend. > > **Minpunten**: Nothing yet\! Been testing for two weeks now and it is perfect. > > Amazing so far. So many more capabilities than I sm used to. ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 mei 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Minpunten**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "Great (new to us) product" — 5.0/5 > **Scott** | *3 mei 2026* | Fotografie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it\! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. > > **Minpunten**: I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) > > The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. ----- ### "Not nearly as robust as Freshdesk" — 3.0/5 > **Alex** | *3 mei 2026* | Horeca | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. > > **Minpunten**: It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. > > Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. ----- Pagina: 1 / 73\ Volgende: [Volgende pagina](https://www.capterra.nl/software/102188/liveagent?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/102188/liveagent) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens