---
description: Ontdek de plus- en minpunten van LiveAgent en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [LiveAgent](/software/102188/liveagent)

# LiveAgent

Canonical: https://www.capterra.nl/software/102188/liveagent

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Volgende: [Next page](https://www.capterra.nl/software/102188/liveagent?page=2)

> Geweldige klantenservice begint met betere helpdesksoftware. Win meer klanten door uitstekende klantenservice te bieden met LiveAgent.
> 
> Verdict: Rated **4.7/5** by 1748 users. Top-rated for **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt LiveAgent?

Voor een breed scala aan kleine en middelgrote bedrijven in e-commerce, telecommunicatie, verzekeringen, SaaS, startups en ondernemingen. De doelgroep is iedereen die begrijpt hoe belangrijk klantenservice is.

## Quick Stats & Ratings

| Metric | Score | Detail |
| **In totaal** | **4.7/5** | 1748 Reviews |
| Gebruiksgemak | 4.6/5 | Based on overall reviews |
| Klantenondersteuning | 4.7/5 | Based on overall reviews |
| Prijs-kwaliteitverhouding | 4.6/5 | Based on overall reviews |
| Functies | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: QualityUnit
- **Founded**: 2004

## Commercial Context

- **Beginprijs**: US$ 15,00
- **Prijsmodel**:  (Gratis proef)
- **Prijsinformatie**: Proefperiode van 30 dagen. Free: $0/agent/m – Small: $15/agent/m – Medium: $29/agent/m – Large: $49/agent/m – Enterprise: $69/agent/m
- **Target Audience**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
- **Deployment & Platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Roemeens, Russisch, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Zweeds
- **Available Countries**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België and 205 more

## Functies

- Aanpasbare formulieren
- Aanstellen (van personeel)
- Agent-interface
- Automated Attendant
- Automatic call distribution (ACD)
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Callcenterbeheer
- Chatbot
- Chatten/messaging
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Consumentgericht chatten in realtime
- Contactenbeheer
- Controle van oproepen
- Engagement tracking
- Enquêtes en feedback
- Externe ondersteuning
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevensverzameling via meerdere kanalen
- Inboxbeheer
- Incidentenbeheer
- Kennisbankbeheer
- Kennisbeheer
- Klantenportal
- Klantensegmenten
- Klantgegevensbeheer
- Klantgeschiedenis
- Kwaliteitsbeheer
- Leads beheren
- Live chatten
- Mobiele toegang
- Opdrachtenbeheer
- Opnemen
- Oproepen opnemen
- Oproepen rapporteren
- Oproepregistratie
- PBX
- Prestatiemeetwaarden
- Rapportage en analyse
- Retenties bijhouden
- Samenwerking tussen meerdere gebruikers
- Scherm delen
- Taakbeheer
- Toegang en controle op afstand
- Transcripten/chatgeschiedenis
- Verwerking van natuurlijke taal (NLP)
- Voicemail
- Volgen en analyseren van gebruik

... and 82 more features

## Integrations (132 total)

- 2Checkout
- AVOXI
- AWeber
- Actio
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Asana
- Avelia
- Axigen
- BigCommerce
- Blogger
- Bold BI
- CS-Cart Store Builder
- ChargeDesk

... and 117 more integrations

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)
- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)
- [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software)
- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)
- [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software)

## Alternatieven

1. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24009 reviews)
2. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1707 reviews)
3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4066 reviews)
4. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3396 reviews)

## Reviews

### "Recommended\!" — 5.0/5

> **Tim** | *4 februari 2025* | Consumentengoederen | Recommendation rating: 10.0/10
> 
> **Pluspunten**: Great software\! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat.
> 
> **Minpunten**: We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price.
> 
> Great\! It really helps me structure our customer support.

-----

### "Awesome Software for Your Business" — 5.0/5

> **Jonathan** | *23 september 2024* | Consumentenelektronica | Recommendation rating: 3.0/10
> 
> **Pluspunten**: We are an electronic repair shop that came from Pure Chat and we are in love with all the capabilities of this software. More affordable and more offerings equals success\! I highly recommend.
> 
> **Minpunten**: Nothing yet\! Been testing for two weeks now and it is perfect.
> 
> Amazing so far. So many more capabilities than I sm used to.

-----

### "Easy to start with liveagent" — 4.0/5

> **Ron** | *18 juni 2024* | Professionele training en coaching | Recommendation rating: 7.0/10
> 
> **Pluspunten**: It was easy to start with. Good overview of conversations
> 
> **Minpunten**: Nothing yet.
> 
> Nice to work with. Will discover more features soon

-----

### "Good software" — 5.0/5

> **Emir** | *18 mei 2024* | Computer- en netwerkbeveiliging | Recommendation rating: 10.0/10
> 
> **Pluspunten**: Easy to use, and you can use it in a browser.
> 
> **Minpunten**: Browser options and ticket option are great. Also good support.
> 
> Great and userfriendly, easy to use for our agents.

-----

### "Best software for customer support management" — 5.0/5

> **Shivam** | *27 januari 2026* | Marketing en reclame | Recommendation rating: 9.0/10
> 
> **Pluspunten**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings.
> 
> **Minpunten**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me.
> 
> Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy.

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## Links

- [View on Capterra](https://www.capterra.nl/software/102188/liveagent)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/software/102188/liveagent> |
| de | <https://www.capterra.com.de/software/102188/liveagent> |
| de-AT | <https://www.capterra.at/software/102188/liveagent> |
| de-CH | <https://www.capterra.ch/software/102188/liveagent> |
| en | <https://www.capterra.com/p/102188/LiveAgent/> |
| en-AE | <https://www.capterra.ae/software/102188/liveagent> |
| en-AU | <https://www.capterra.com.au/software/102188/liveagent> |
| en-CA | <https://www.capterra.ca/software/102188/liveagent> |
| en-GB | <https://www.capterra.co.uk/software/102188/liveagent> |
| en-IE | <https://www.capterra.ie/software/102188/liveagent> |
| en-IL | <https://www.capterra.co.il/software/102188/liveagent> |
| en-IN | <https://www.capterra.in/software/102188/liveagent> |
| en-NZ | <https://www.capterra.co.nz/software/102188/liveagent> |
| en-SG | <https://www.capterra.com.sg/software/102188/liveagent> |
| en-ZA | <https://www.capterra.co.za/software/102188/liveagent> |
| es | <https://www.capterra.es/software/102188/liveagent> |
| es-AR | <https://www.capterra.com.ar/software/102188/liveagent> |
| es-CL | <https://www.capterra.cl/software/102188/liveagent> |
| es-CO | <https://www.capterra.co/software/102188/liveagent> |
| es-CR | <https://www.capterra.co.cr/software/102188/liveagent> |
| es-DO | <https://www.capterra.do/software/102188/liveagent> |
| es-EC | <https://www.capterra.ec/software/102188/liveagent> |
| es-MX | <https://www.capterra.mx/software/102188/liveagent> |
| es-PA | <https://www.capterra.com.pa/software/102188/liveagent> |
| es-PE | <https://www.capterra.pe/software/102188/liveagent> |
| fi | <https://www.capterra.fi/software/102188/liveagent> |
| fr | <https://www.capterra.fr/software/102188/liveagent> |
| fr-BE | <https://fr.capterra.be/software/102188/liveagent> |
| fr-CA | <https://fr.capterra.ca/software/102188/liveagent> |
| fr-LU | <https://www.capterra.lu/software/102188/liveagent> |
| it | <https://www.capterra.it/software/102188/liveagent> |
| ja | <https://www.capterra.jp/software/102188/liveagent> |
| ko | <https://www.capterra.co.kr/software/102188/liveagent> |
| nb | <https://www.capterra.no/software/102188/liveagent> |
| nl | <https://www.capterra.nl/software/102188/liveagent> |
| nl-BE | <https://www.capterra.be/software/102188/liveagent> |
| pl | <https://www.capterra.pl/software/102188/liveagent> |
| pt | <https://www.capterra.com.br/software/102188/liveagent> |
| pt-PT | <https://www.capterra.pt/software/102188/liveagent> |
| sv | <https://www.capterra.se/software/102188/liveagent> |
| tr | <https://www.capterra.web.tr/software/102188/liveagent> |

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