Wat is LiveAgent?
LiveAgent is volledig uitgeruste helpdesksoftware. Bedrijven zoals BMW, Yamaha, Huawei, Orange of Forbesfone gebruiken LiveAgent om een geweldige klantervaring te leveren aan 150 miljoen eindgebruikers wereldwijd. Sluit je bij hen aan en behaal een concurrentievoordeel. Begin met een proefperiode van 14 dagen, geen creditcard nodig en geen contracten.
LiveAgent is functierijke multichannel helpdesksoftware met meer dan 170 helpdeskfuncties, waaronder live chat, telefonische ondersteuning, integratie van sociale media, een ondersteuningsportal en API.
Wie gebruikt LiveAgent?
Voor een breed scala aan kleine en middelgrote bedrijven in e-commerce, telecommunicatie, verzekeringen, SaaS, startups en ondernemingen. De doelgroep is iedereen die begrijpt hoe belangrijk klantenservice is.
Waar kan LiveAgent worden geïmplementeerd?
Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
Over de leverancier
- QualityUnit
- Opgericht in 2004
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 220 andere
prijzen van LiveAgent
Beginprijs:
- Ja, heeft een gratis proefversie
- Ja, heeft een gratis versie
LiveAgent heeft een gratis versie en biedt een gratis proefperiode. LiveAgent heeft een betaalde versie vanaf € 15,00/maand.
Prijsmodellen vraag een gratis proefversie aanOver de leverancier
- QualityUnit
- Opgericht in 2004
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 220 andere
Video's en afbeeldingen van LiveAgent











Functies van LiveAgent
Reviews over LiveAgent

Shayla B.
Great customer service and simple ticketing software
Opmerkingen: If you are thinking about using LiveAgent, one piece of advise I can give you is to spend some time figuring out how to use the tools that it provides. For some of them, it isn't exactly obvious how to do it, but if you put in the effort to figure it out, you'll find that the service is more than worth it.
Pluspunten:
I really like the platform, since it is really simple to operate and I can thus practice my customer support agents on it. The platform has a wide variety of appealing features, some of which are detailed in the following list: The ability to share a mailbox, improved lead capture and engagement, heightened efficiency, outstanding value for the money, and a great deal of additional benefits are also included.
Minpunten:
Only the most expensive tier, which often comes with numerous features and options that you might not want, offers a link to social media; however, if you wish to add any of these features à la carte, doing so will be expensive on its own.
Reactie QualityUnit
2 weken geleden
Hello Shayla! Thank you very much for giving us 5-stars :) We are always glad to see that LiveAgent is helping our customers save time, increase productivity and manage their customer communications better. For any inquiry regarding functions or integrations that might further improve your experience, feel free to reach out to our 24/7 support. - LiveAgent Team

Sarah H.
LiveAgent is professional for agent and customer
Opmerkingen: It's excellent that customers may leave a note or utilize the knowledgebase to solve issues when agents are unavailable (for example, outside of business hours). It's great that many people may work on a ticket at once, and we can all see who's working on what and how they've responded.
Pluspunten:
Just do it! Superb assistance, interesting and expertly presented content, and a thoroughly professional demeanor throughout. Because of how user-friendly it is for salespeople and consumers alike, our business has no plans to switch providers. Many customers have been helped by a live person who answered their concerns or resolved their issues immediately, eliminating the need for them to wait on hold.
Minpunten:
It's not like I love the pause button or anything. I'd rather have the option of setting an away status that sends a busy signal to the customer while I take a quick break for whatever reason (comfort, food, etc.). However, the IT assistance is excellent, and while I agree that some features, like scheduling store hours, are overly difficult, I appreciate the effort.
Reactie QualityUnit
vorige week
Hello Sarah, thank you very much for your amazing review! We appreciate you sharing your feedback with us and we are thrilled to see you satisfied with our solution not planning to switch to any other provider. Feel free to send us more details about how exactly you imagine the feature of setting an away status via chats on our website and we will be happy to report it to our developers for our future improvement. Until then, you can put yourself on pause at any time so that no chats/calls would ring to you and your colleagues could also see that you are currently on a pause. You can also reach us via email at [email protected] at any time! :)
Alberto I.
Mediocre lifecycle management
Opmerkingen: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.
Pluspunten:
It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.
Minpunten:
Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.
Overwogen alternatieven: Zoho Desk en Zendesk
Redenen om over te stappen op LiveAgent: price affordable and worthy features
Reactie QualityUnit
7 maanden geleden
Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.
Dave H.
Excellent Support for My Customers With Room to Grow
Opmerkingen: This a significant improvement over our previous help desk application. I am able to track and quickly resolve all customer issues. It just works the way it should. Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was changing.
Pluspunten:
Easy to set-up and manage. Provides all my support requirements in a simple to track dashboard of customer touch points.
Minpunten:
I have had occasional issues with email notifications stopping. Rare and quickly resolved with tech support in all cases.
Overwogen alternatieven: SherpaDesk en Spiceworks
Redenen om voor LiveAgent te kiezen: Better features in Live Agent. Room to expand. And we were frustrated with Teamviewer getting in our way more times that necessary.
Overgestapt van: TeamViewer
Redenen om over te stappen op LiveAgent: Price and features
Reactie QualityUnit
4 maanden geleden
Hi Dave! Happy to see LiveAgent is an improvement for resolving your customer service issues :) - LiveAgent Team
Blair M.
Ease of use for the non tech savvy
Opmerkingen: Exceptional
Pluspunten:
how easy it is to set up and implement. We were up and running in minutes.
Minpunten:
Not enough videos available on Youtube to help understand things more
Overwogen alternatieven: Vision Helpdesk, Freshdesk, Zoho Desk, Nectar CRM en HubSpot CRM
Redenen om voor LiveAgent te kiezen: We need to keep things simple. Our dedicated team of people are older and need a less cumbersome platform
Overgestapt van: Zendesk
Redenen om over te stappen op LiveAgent: Easy to use and implement
Reactie QualityUnit
2 maanden geleden
Hello Blair, thank you very much for your kind review! We are glad to hear that you and your team have been satisfied with our software and that you find it easy to use and implement. As to the lack of videos on our YT channel, you can always start a chat with us on our website and our support will be happy to assist you 24/7. We also offer demo presentations where we will gladly take you through the whole system.