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Wat is LiveAgent?

LiveAgent maakt gebruik van de kracht van een universele inbox, realtime livechat, een ingebouwd callcenter en een robuust klantenserviceportaal. Geavanceerde automatiseringsfuncties, regels en enorme hoeveelheden integraties creëren krachtige klantenservicesoftware voor bedrijven van elke omvang. Sluit je aan bij bedrijven als BMW, Yamaha en Huawei en bied klantenservice van wereldklasse. Begin je gratis proefversie, geen creditcard vereist.

Wie gebruikt LiveAgent?

Voor een breed scala aan kleine en middelgrote bedrijven in e-commerce, telecommunicatie, verzekeringen, SaaS, startups en ondernemingen. De doelgroep is iedereen die begrijpt hoe belangrijk klantenservice is.

LiveAgent Software - 1
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LiveAgent Software - 3
LiveAgent Software - 4
LiveAgent Software - 5

Twijfels over LiveAgent? Vergelijk met een populair alternatief

LiveAgent

LiveAgent

4,7 (1.596)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
180
138
4,6 (1.596)
4,7 (1.596)
4,7 (1.596)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
159
40
4,4 (2.159)
4,5 (2.159)
4,3 (2.159)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over LiveAgent

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,6
Klantenservice
4,7
Functies
4,6
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
SHAWN
Sales
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Customer Service Software - If Your're Looking for Basic

4,0 4 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Emma
Emma
Senior Director Product Marketing in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent Customer Service for the Price

5,0 11 maanden geleden

Opmerkingen: It was definitely worth the time and effort required to adjust to the new method. Thanks to its structure and features, we were able to reduce a massive message backlog to a much more manageable one.

Pluspunten:

LiveAgent's strongest feature is undoubtedly the promptness of their technical support. The fact that it may be altered to suit individual needs is another plus. The ease with which our client may get in touch with us is the third best feature. Not only can I use LiveAgent in my own tongue of Spanish, but it also supports a wide variety of other languages, and everything, including emails and templates, can be changed to display in either my native tongue or the language of my consumers. I can locate anything I need with a quick peek at the dashboard.

Minpunten:

If I had to choose a nitpick, it would be that I wish there was more color on the interface; on the other hand, why would you want to clutter up such a simple layout with flashy graphics? LiveAgent delivers just as advertised by devoting maximum real estate to its features.

Reactie QualityUnit

11 maanden geleden

Hey there, It's great to hear that our customizability has been effective for your operations. It's our mission to provide a platform that can be tailored to suit unique business needs. On your point about our simple interface layout, we believe in function over flash to ensure a seamless user experience. We're glad that the transition to using LiveAgent has been beneficial in managing your message backlog. Also, isn't it amazing how variety in language options can open doors to diverse customer bases? Thanks for your kind words about our prompt technical support. We strive to keep this up! - LiveAgent Team

Christian
Christian
Human Resources Manager in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Our support communications are centralized with LiveAgent

4,0 12 maanden geleden

Opmerkingen: The pricing structure is the one thing I'd like to see altered. They've made it possible to aggregate feedback from many channels—including Twitter, Instagram, and Facebook—but unfortunately, doing so costs an additional $39 per channel.

Pluspunten:

It's great that we can designate a single administrator to sort incoming emails, allocate them to the appropriate agents, and monitor their responses until the problem is resolved.

Minpunten:

The safety, the ease of usage, It's the greatest there is since it's so simple to implement, integrate, administer, and utilize; there are never any misunderstandings or missteps in the communication.

Reactie QualityUnit

11 maanden geleden

Hi Christian, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your everyday work life. Our team is available 24/7 via chat and email so don't hesitate to reach out in case of any questions or issues, including any pricing queries! -LiveAgent team

Ron
co-owner in Nederland
Professionele training en coaching, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy to start with liveagent

4,0 4 weken geleden Nieuw

Opmerkingen: Nice to work with. Will discover more features soon

Pluspunten:

It was easy to start with. Good overview of conversations

Minpunten:

Nothing yet.

Reactie QualityUnit

vorige week

Hey Ron! Thank you for the review :) - The LiveAgent Team

Alberto
Operations Director in Spanje
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Mediocre lifecycle management

3,0 3 jaar geleden

Opmerkingen: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.

Pluspunten:

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

Minpunten:

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

Reactie QualityUnit

3 jaar geleden

Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.

Loizos
Assistant Risk Manager in Cyprus
Sport, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Efficient and Robust Customer Support Solution

4,0 2 weken geleden Nieuw

Opmerkingen: LiveAgent was reliable and efficient, enhancing our customer support with its robust features and integrations.

Pluspunten:

I loved LiveAgent's seamless integration.

Minpunten:

The interface felt a bit cluttered at times.

Reactie QualityUnit

vorige week

Hey Loizos, thanks for your feedback! We're glad to hear you found LiveAgent reliable and efficient. We understand that the interface could feel cluttered at times. Your input is valuable, and we're always working to improve. If you need more help or have questions as you explore our features, feel free to reach out. - The LiveAgent Team