Intercom
Wat is Intercom?
Intercom bouwt een pakket van boodschapgerichte producten voor bedrijven om de groei gedurende de levenscyclus van de klant te versnellen. Deze oplossing biedt een compleet groeiplatform voor Meer informatie marketing, verkoop en ondersteuning. De meest succesvolle bedrijven ter wereld, zoals Atlassian, Shopify en New Relic, gebruiken Intercom om groei te stimuleren via chat, bots en gepersonaliseerde klantcommunicatie. Minder informatieWie gebruikt Intercom?
Intercom heeft wereldwijd meer dan 30.000 betalende klanten, waaronder grotere bedrijven zoals New Relic, Sothebys en Shopify en kleinere bedrijven zoals Airtable en Coda.
Twijfel je over Intercom? Vergelijk met een populair alternatief
Intercom
Alternatieven voor Intercom
Reviews over Intercom
Jesse
Intercom is great for chat
Liam
Overwogen alternatieven:
Not Much Competition
Opmerkingen: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Pluspunten:
From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Minpunten:
Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
Anirudh
Overwogen alternatieven:
Decent support channel tool
Opmerkingen: Has been a decent experience with the tool getting the job done.
Pluspunten:
Like the way the conversations has taken life, very futuristic. Surely a great easy tool to get the job done. Efficient and easy to use.
Minpunten:
When compared to a tool like Zendesk, have felt sometimes that the tool lacks some depth in features but that has not hampered my user experience as there are workarounds that I can do.
Etienne
Best product, the WORST company
Opmerkingen: If somebody want to program a software with the same features (even less), i'm switching.
Pluspunten:
Their product is better than anything on the market
Minpunten:
I hope you will never need them for anything. Do not count on them. It's only a sale team thinking only about money. We are paying over 1800$/month, and we are still not with useful persons.
Geverifieerde reviewer
Overwogen alternatieven:
Intercom is a support agent's delight!
Opmerkingen: Fantastic.
Pluspunten:
Intercom is easy to use and a supremely evolved support tool. It's a must have for early startups as they scale their businesses. Agent's can easily grasp and start using the product. The support articles are my favourite feature.
Minpunten:
I didn't like that Intercom does not support WhatsApp templates triggering via system APIs basis user actions.
Alexander
Intercom is an amazing tool that I use to talk with my customers.
Opmerkingen: It has been an amazing tool for our team because it allows us to keep track of all of our customer conversations in one place and because of this, our customer support has improved. Additionally, the team at Intercom is always available to help with any problem.
Pluspunten:
What I like intercom is that it makes it easy to communicate between team members. It also has a great way to keep track of conversations and be able to reference back to them later on.
Minpunten:
The main downside of Intercom is that it can be expensive to maintain and keep updated. It can also make customer service slow to respond to issues and it can be difficult to find answers to questions that I have.
