Wie gebruikt Intercom?
Intercom heeft wereldwijd meer dan 30.000 betalende klanten, waaronder grotere bedrijven zoals New Relic, Sothebys en Shopify en kleinere bedrijven zoals Airtable en Coda.
Wat is Intercom?
Intercom bouwt een pakket van boodschapgerichte producten voor bedrijven om de groei gedurende de levenscyclus van de klant te versnellen. Deze oplossing biedt een compleet groeiplatform voor marketing, verkoop en ondersteuning. De meest succesvolle bedrijven ter wereld, zoals Atlassian, Shopify en New Relic, gebruiken Intercom om groei te stimuleren via chat, bots en gepersonaliseerde klantcommunicatie.
Intercom - Details
Intercom
https://www.intercom.com/
Opgericht in 2011
Intercom - prijsoverzicht
Intercom heeft geen gratis versie maar biedt wel een gratis proefperiode. Intercom betaalde versie vanaf US$ 39,00/maand.
Beginprijs
US$ 39,00/maand
Gratis versie
Nee
Gratis proef
Ja
Intercom - implementatie en ondersteuning
Ondersteuning
- Kantooruren
- Online
Implementatie
- Cloud, SaaS, Web
- Mobiel - iOS native
- Mobiel - Android native
Training
- Live online
- Webinars
- Documentatie
Functies van Intercom
Email marketing software
- A/B-tests
- Abonneebeheer
- Afbeeldingenbibliotheek
- Autoresponders
- Bestemmingspagina's en webformulieren
- CAN SPAM-compliance
- Door gebeurtenissen geactiveerde e-mail
- Drip -campagnes
- Dynamische inhoud
- Klantenonderzoeken
- Lijstbeheer
- Rapportage en analyse
- Sjabloonbeheer
- Voor mobiel geoptimaliseerde e-mails
- WYSIWYG-e-maileditor
Klantenservice software
- Afsprakenbeheer
- Callcenterbeheer
- E-mailbeheer
- Enquêtes en feedback
- Integratie van sociale media
- Kennisbank
- Live chatten
- Prestatiemeetwaarden
- Virtuele assistent
- Waarschuwingen / Escalatie
- Wachtrijbeheer
- Workflowbeheer
- Zelfserviceportal
Lead generation software
- Contactendatabase
- Gegevens importeren en exporteren
- Integratie van leaddatabase
- Lead nurturing
- Leads vastleggen
- Leadscoring
- Leadsegmentering
- Pipelinebeheer
- Tools voor exploratie
- Verificatie/validatie van leads
Live chat software
- Aanpasbare branding
- Geotargeting
- Gestandaardiseerde antwoorden
- Integratie van derden
- Offline formulier
- Overdrachten en routering
- Proactief chatten
- Scherm delen
- Websitebezoekers bijhouden
Marketing automation software
- A/B-tests
- Aanpasbare CTA's
- Analyse/ROI volgen
- Bestemmingspagina's en webformulieren
- Drip -campagnes
- Dynamische inhoud
- Leadscoring
- Sales Intelligence
- Segmentering
- Social marketing
- Websitebezoekers bijhouden
- Zoekmachinemarketing
SMS-marketing software
De leverancier heeft deze informatie niet opgegeven.
Intercom alternatieven
Meer alternatieven voor Intercom
Reviews van Intercom
Lees alle reviewsTotaalscore
Gemiddelde score
Liam M.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit4 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld4 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 1-8-2019
"Not Much Competition"
Opmerkingen: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Pluspunten: From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Minpunten: Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
- Bron van de reviewer
- Beoordeeld op 1-8-2019
Geverifieerde reviewer
-
Totaalscore5 /5
-
Gebruiksgemak4 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld4 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 13-2-2021
"More than a messaging platform"
Opmerkingen: We are using Intercom as our main costumer messaging platform in all our ends, from emails to customers to internal communications for our team. Intercom does everything in a neat and easy way.
Pluspunten: In a few words, using Intercom is such a wholesome experience with zero to non competitor in the market who can compete with his top notch features and constant improvements. There is always something new in the works to make it even more useful.
Minpunten: The overall quality of the SaaS is very good, but the price you have to pay for everyone of the features is a bit too much compared to what is offered from the competition, don't get me wrong, being at the top of the list comes with a hefty price tag.
Antwoord van de leverancier
van Intercom op 17-2-2021
Thanks so much for letting us know how Intercom is helping you manage your communications with your customers and teams.
Thanks too for you feedback regarding our pricing and packaging. Our aim is to align the price you pay to the value you see, and it's a difficult one to get this right for every type of business model. I'll make sure to pass your comments on to the right team.
Thanks again,
Kate (Intercom - Customer Engagement)
- Bron van de reviewer
- Beoordeeld op 13-2-2021
Tasha D.
-
Totaalscore1 /5
-
Gebruiksgemak1 /5
-
Functies en functionaliteit1 /5
-
Klantenondersteuning1 /5
-
Waar voor je geld1 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 25-10-2019
"Awful product with terrible support"
Opmerkingen: Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!
Pluspunten: Admin interface is visually appealing. Widget is not.
Minpunten: Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible. Tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like you product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.
- Bron van de reviewer
- Beoordeeld op 25-10-2019
Joan S.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 10-2-2021
"Profesionalidad"
Opmerkingen: En general nuestra experiencia con este software es muy buena ya que nos ha permitido ayudar a nuestros clientes de una forma profesional y rápida.
Pluspunten: Lo que mas nos ha gustado del software es la profesionalidad con la que ven nuestros clientes la interfaz y la facilidad que tienen de comunicarse con nosotros, además cabe destacar que muchas veces a través de las respuestas configuradas que tenemos muchos clientes encuentran su respuesta sin tener que contactar con un agente.
Minpunten: Lo que menos nos ha gustado por decir algo que es un software que incluye unos planes con un precio muy elevado y podría incluir alguno más asequible para empresas más pequeñas.
Antwoord van de leverancier
van Intercom op 17-2-2021
Thanks for letting us know how Intercom is helping you embrace conversational support and how you're making the most of our automation features too!
I'll make sure your feedback regarding our pricing and packaging get back to the team. We always aim to align the cost you pay with the value you see and it's hard to get that right for every type of business model.
Thanks again,
Kate (Intercom - Customer Engagement)
- Bron van de reviewer
- Beoordeeld op 10-2-2021
Damola B.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 6-10-2020
"Supercharge Your Customer Interactions"
Opmerkingen: I am able to deploy a simple interface that helps customers interact with our team while they use our software. The team is also able to get direct notifications on their email, Smartphone apps and Slack (via the Intercom<>Slack integration) and respond promptly to queries. I am able to deploy product tours to users while they use our software. It helps us scale our support in ways we couldn't get done in the past. Finally, we are able to assess user actions across various touchpoints and sections of our software. We are also able to gauge our performance with supporting users. i.e. response time, user satisfaction with support interections etc. All together, Intercom is one of the best decisions we've made as a startup so far!
Pluspunten: I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us. I also love the various apps I can integrate to our company account. It has made interaction with users so much easier and richer. I almost forgot the in-app tours and the new features they release every month. As a leader in a startup that owns a SaaS solution, I am always inspired by Intercom every time I use it. As a user, I am all to delighted every time I interact with the software.
Minpunten: To be honest, nothing really. Maybe the learning curve that comes with figuring it out at first, but they have a robust help centre and academy that resolves areas where we lack clarity.
Antwoord van de leverancier
van Intercom op 28-10-2020
Thanks for leaving us this review Damola. It's wonderful to hear that Intercom is helping you communicate and interact with your users in such a rich way!
You're right that the learning curve with Intercom can be pretty steep as the tool is so powerful, and our Product Education team are hard at work creating content to help at every step. Make sure to check out our free online Intercom Academy courses, webinars and our new customer community Interconnected, as these are all great ways to continue your learning.
Thanks again,
Kate (Intercom - Customer Engagement)
- Bron van de reviewer
- Beoordeeld op 6-10-2020
