Intercom
Wat is Intercom?
Intercom bouwt een pakket van boodschapgerichte producten voor bedrijven om de groei gedurende de levenscyclus van de klant te versnellen. Deze oplossing biedt een compleet groeiplatform voor marketing, verkoop en ondersteuning. De meest succesvolle bedrijven ter wereld, zoals Atlassian, Shopify en New Relic, gebruiken Intercom om groei te stimuleren via chat, bots en gepersonaliseerde klantcommunicatie.
Wie gebruikt Intercom?
Intercom heeft wereldwijd meer dan 30.000 betalende klanten, waaronder grotere bedrijven zoals New Relic, Sothebys en Shopify en kleinere bedrijven zoals Airtable en Coda.
Twijfels over Intercom? Vergelijk met een populair alternatief
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Reviews over Intercom
Jesse
Intercom is great for chat
Arheer
A powerful messaging platform for customer engagement
Opmerkingen: Intercom is a cloud-based messaging platform designed to help businesses communicate with customers in real-time. It offers a suite of tools that include chat, email, and in-app messaging, which enables businesses to interact with their customers seamlessly.
Pluspunten:
Intercom is a robust messaging platform that offers businesses multiple communication channels, customizable messaging, and powerful analytics. While it may be relatively expensive, it is an excellent option for businesses seeking to improve customer engagement and streamline their customer communication strategy.
Minpunten:
While Intercom offers some customization options, businesses may find it challenging to make significant changes to the platform's appearance and functionality. Intercom's advanced features may be overwhelming for businesses that are new to messaging platforms, requiring a learning curve to utilize the system effectively.
Alyssa
The chats are well organized and the interface is easy to use
Opmerkingen: Productivity is boosted when clients are given the tools to address their own issues thanks to a comprehensive knowledge base (KB) that addresses frequently asked questions (FAQs). Because of this, support staff are spared the hassle of repeatedly responding to the same inquiries and may instead focus on more complex issues.
Pluspunten:
I am not aware of anything Intercom is doing at the moment that could be useful to our firm because we have switched to a different service. To my knowledge, the snippets support name integration.
Minpunten:
While competing software may provide knowledge managers greater say over their presentations, I find that the trade-off isn't worth it. Still, there are occasions when extra formatting options for authors and editors would be welcome.
Sam
No support, outrageous pricing and shady billing practices
Opmerkingen: We used to love it but their pricing is exorbitant and opaque. Once you are in a one year contract good luck getting hold of anyone to cancel it. They take over a day to reply and send you some minimal canned answer. There's nowhere in the interface where you can cancel or modify for the next billing period. and the whole thing is set to auto renew by default. Used to like them, now hate them in the extreme.
Pluspunten:
The actual product works well. We'd have stayed using it for a long time if not for the changes in their billing and support.
Minpunten:
The support is now the minimum it could possibly be, even if you are spending $1200 a month with them. Good luck getting hold of someone. If it were to sell us some new aspect they'd probably reply in a snap.
Reactie Intercom
4 dagen geleden
Hi Sam, Thank you for taking the time to let us know about your experience and being so candid. It's definitely not the service we aim for and I will be sharing this feedback with the wider team. I'd love if you could give me a few more details so that I can take a deeper look at this. If you feel comfortable doing that please email me directly. And if you ever have trouble getting hold of someone in future let me know. Thanks, Kate (Intercom, Customer Advocacy)
Lukas
Overwogen alternatieven:
Intercom is helping customers success, support, marketing and sales
Opmerkingen: It is a perfect solution for a B2B SaaS business.
Pluspunten:
We started using Intercom in 2018. The platform has changed over the years drastically. Many new features have been delivered that you can call Intercom a proper all-in-one solution.
Minpunten:
The worst part is the buying process—many calls with sales guys who you have to tell the same story again. If you are a startup, try to go with a fast-to-implement and easy solution.
Sarah
The Finest Online Chat Service Currently Available
Opmerkingen: In a short amount of time, we can offer extensive support to our clients. Having a help desk and the option to speak in real time are both fantastic additions. Many businesses today use Intercom to request pricing and quote information, and the platform's ability to route inquiries to the appropriate team member is a huge asset in building a pipeline.
Pluspunten:
For over a year, I've loved the intercom's ease of use. Love the mobile app, and the interface is clean. Our services are highly adaptable. When it comes to expanding support, bots are invaluable. The onboarding process is also quite beneficial.
Minpunten:
Having more inactive contacts on the intercom increased the monthly bill. You must continually archive users in order to keep costs at a minimum.
