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Wat is Intercom?

Intercom bouwt een pakket van boodschapgerichte producten voor bedrijven om de groei gedurende de levenscyclus van de klant te versnellen. Deze oplossing biedt een compleet groeiplatform voor marketing, verkoop en ondersteuning. De meest succesvolle bedrijven ter wereld, zoals Atlassian, Shopify en New Relic, gebruiken Intercom om groei te stimuleren via chat, bots en gepersonaliseerde klantcommunicatie.

Wie gebruikt Intercom?

Intercom heeft wereldwijd meer dan 30.000 betalende klanten, waaronder grotere bedrijven zoals New Relic, Sothebys en Shopify en kleinere bedrijven zoals Airtable en Coda.

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Twijfels over Intercom? Vergelijk met een populair alternatief

Intercom

Intercom

4,5 (985)
US$ 74,00
maand
Gratis versie
Gratis proefversie
173
41
4,4 (985)
4,0 (985)
4,3 (985)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 15,00
maand
Gratis versie
Gratis proefversie
128
85
4,5 (3.153)
4,4 (3.153)
4,5 (3.153)

Andere goede alternatieven voor Intercom

Freshdesk
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Trengo
Functies met hoogste score
Aanpasbare sjablonen
Ticketbeheer
Toegang en controle op afstand
Ortto
Functies met hoogste score
Beheer van e-mailcampagnes
Lijstbeheer
Marketingautomatisering
Pendo
Functies met hoogste score
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Rapportage en analyse
Volgen en analyseren van gebruik
Brevo
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Contactenbeheer
E-mailbeheer
Haptik
Functies met hoogste score
AI/machine learning
Chatbot
Verwerking van natuurlijke taal (NLP)
Crisp
Functies met hoogste score
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Mobiele toegang
Ticketbeheer
Gist
Functies met hoogste score
Interactie bijhouden
Kennisbankbeheer
Waarschuwingen/escalatie
Drift
Functies met hoogste score
Consumentgericht chatten in realtime
Leads vastleggen
Transcripten/chatgeschiedenis

Reviews over Intercom

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,4
Klantenservice
4,3
Functies
4,4
Prijs-kwaliteitverhouding
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jesse
Technical Operations Solution Specialist
Geverifieerde LinkedIn-gebruiker
Evenementenbureaus, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Intercom is great for chat

5,0 vorig jaar
Bijschriften in het Nederlands beschikbaar in de videospeler
Liam
Liam
People Operations Manager in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Not Much Competition

5,0 4 jaar geleden

Opmerkingen: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

Pluspunten:

From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.

Minpunten:

Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.

Lillian
Lillian
Human Resources Generalist in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Intercom is a great support system tool

4,0 2 maanden geleden Nieuw

Opmerkingen: Quickly and simply, I can access the Macros and write/update the articles in the assistance center. Streamlining the process of submitting tickets to the correct division for handling user concerns. It's a time saver for all teams because they can deal with it themselves.

Pluspunten:

Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives. I appreciate how simple it is to locate articles and macros to distribute to my clientele. The addition of emoticons and gifs to the discourse is a nice touch, as well.

Minpunten:

Previous software allowed us to see the customer's input before he sent it. This allowed us to quickly respond to his query by reading it as he was writing it. If only I could keep seeing it.

Dale
Head of Product in Australië
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Overpriced for common features

3,0 2 weken geleden Nieuw

Opmerkingen: Starting was great, but we realized that their target customers are large corporations who can afford the hefty fees.

Pluspunten:

The platform is dependable and fast to use.

Minpunten:

Features are gated in a way that means you can't make a gradual increase as your customer base grows. Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at over half the cost.

Thomas
CEO in Polen
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

All in one support tool that can grow with you from early stage startup to established organisation

5,0 3 maanden geleden

Opmerkingen: Very positive and I would recommend Intercom to any early stage startup to apply for the Startup programme in order to get A LOT of functionality and bang for your buck. We have used Intercom from when it was just 2 [sensitive content hidden] to now a company of 50+ people, you don't need to waste time looking for another tool as it can grow with you.

Pluspunten:

The conversation routing bot was extremely easy to set-up and empowered us to streamline and automate our customer service and support processes. Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our business.

Minpunten:

Without the startup programme the pricing is quite aggressive with a basic package starting from $74 / month. Therefore, you really need to invest some time to set-up Intercom to add as much value as possible because it is pricey vs alternatives.

Emma
Emma
Senior Director Product Marketing in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

An innovative and beneficial resource for businesses.

5,0 vorige maand Nieuw

Opmerkingen: Better and more convenient contact between us and our customers is always appreciated. Easy history tracking is made possible by this intuitive tool. It's simple to record my conversations and analyze them afterwards for development purposes.

Pluspunten:

An easy-to-use intercom system. Easy to use even for first-timers, this program has just the right amount of detail without being overwhelming. The intercom is similar to another email program that we use, and I can explain why. Its fast features and user-friendly interface, such as the helpful and funny bot, greatly enhance customer service and lead to exceptional client satisfaction.

Minpunten:

I find that the intercom sometimes has trouble loading some conversations, which is a major drawback for me. As a customer service representative, you're fielding calls while waiting for the intercom inbox to load the customer's information. In addition to the holdup, additional issues have slowed down the operation of the customer support team.