---
description: Ontdek de plus- en minpunten van CXone Mpower en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: CXone Mpower - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [CXone Mpower](/software/134775/incontact-call-center-software)

# CXone Mpower

Canonical: https://www.capterra.nl/software/134775/incontact-call-center-software

Pagina: 1 / 25\
Volgende: [Volgende pagina](https://www.capterra.nl/software/134775/incontact-call-center-software?page=2)

> Cloudgebaseerde software voor contactcenters met VR, op vaardigheden gebaseerde routering, AI, combineren van oproepen en analyse.
> 
> Oordeel: score van **4.2/5** door 581 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt CXone Mpower?

Contactcenters in kleine, middelgrote of grote ondernemingen en overheidsorganisaties gebruiken NICE inContact CXone om uitzonderlijke klantervaringen te bieden via alle kanalen (digitaal en spraak).

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.2/5** | 581 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews |
| Functies | 4.1/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: NiCE

## Commerciële context

- **Beginprijs**: US$ 71,00
- **Prijsmodel**:  (Gratis proef)
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal)
- **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Grieks, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Zweeds
- **Beschikbare landen**: Anguilla, Argentinië, Australië, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Bermuda, Bolivia, Brazilië, Brunei, Bulgarije, Cambodja, Canada, Chili, China, Colombia, Costa Rica en 89 meer

## Functies

- Aanpasbare formulieren
- Aanpasbare sjablonen
- Activiteitendashboard
- Automatisch nummers kiezen
- Automatische nummerkiezer
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van verlofuren
- Bestandsoverdracht
- CRM
- Campagnebeheer
- Chatbot
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Contactenbeheer
- Controle van oproepen
- Dashboard
- E-mailbeheer
- Employee Coaching Tools
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevensverzameling via meerdere kanalen
- Inboxbeheer
- Intraday Management
- Kennisbankbeheer
- Klantendatabase
- Klantgeschiedenis
- Kwaliteitsbeheer
- Lijstbeheer
- Live chatten
- Opnemen
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Personeelsbeheer
- Personeelsplanning
- Predictief kiezen
- Proces- en workflowautomatisering
- Rapportage en analyse
- Roosterbeheer
- Sjabloonbeheer
- Sms-berichten
- VoIP
- Voor callcenters
- Wachtrijbeheer
- Werkprognoses
- Zelfserviceportal

... en 28 meer functies

## Integraties (38 in totaal)

- AnswerDash
- Applango
- Atos Suite
- Bullhorn ATS & CRM
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Fuze
- Haptik
- HubSpot Content Hub
- Inbenta
- Ivinex CRM
- Kustomer

... en 23 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)
- [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software)
- [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software)
- [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software)
- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1754 reviews)
2. [Genesys Cloud CX](https://www.capterra.nl/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
3. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (675 reviews)
4. [Five9](https://www.capterra.nl/software/132405/five9) — 4.2/5 (481 reviews)
5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Excellent Resource; Future Versions Will Be Even Better" — 5.0/5

> **Saskia** | *19 september 2023* | Restaurants | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can take and make calls; and it has automated call routing, so we can direct calls effectively and give them to the most qualified agent. As a result, we are able to track each client's transactional past with our business and tailor our services accordingly.
> 
> **Minpunten**: The setting of the system along with the transfer of client data has been a major challenge for us because it is both labor-intensive and time-consuming. Every time we make a new client profile, we have to spend a lot of time filling in fields that the system thinks vital. If the system allowed us to modify the information it asked for, it would save us a lot of effort and time.
> 
> It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them.

-----

### "CX One review" — 4.0/5

> **Jamie** | *17 oktober 2024* | Financiële dienstverlening | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: It's easy to skill agents and build dashboards.
> 
> **Minpunten**: Time it takes to build things out like teams.
> 
> It's better than the previous tool we used.

-----

### "Avaya CMS is better" — 3.0/5

> **Lindsey** | *8 september 2024* | Gezondheid, wellness en fitness | Aanbevelingsscore: 4.0/10
> 
> **Pluspunten**: The forecasting functionality was solid.
> 
> **Minpunten**: The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state.
> 
> RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work.

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### "How "Nice" of You to Read My "inContact" Review\!\!" — 4.0/5

> **Geverifieerde reviewer** | *25 februari 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized.
> 
> **Minpunten**: I dislike the recurring instances of the platform 'dropping' and me having to restart my computer before being able to sign back in and start working again.
> 
> I am using this platform as a call center management system. Our Service Desk employees all use this and it has made a world of difference on everyone being on the same page and being able to quickly adapt to changes.

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### "Great Product" — 5.0/5

> **Chris** | *30 augustus 2023* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Very easy to use, able to be deployed with little to no issues and it is always kept up to date
> 
> **Minpunten**: Tech support can take a little longer to get a case worked when something does come up

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Pagina: 1 / 25\
Volgende: [Volgende pagina](https://www.capterra.nl/software/134775/incontact-call-center-software?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/134775/incontact-call-center-software)

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