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Wat is NICE CXone?

NICE inContact is een populair cloudgebaseerd platform voor klantbeleving. CXone levert omnichannel routering, analyse, personeelsoptimalisatie, automatisering en AI, en ondersteunt organisaties van elke omvang om uitzonderlijke klantervaringen te bieden via meerdere kanalen.

Wie gebruikt NICE CXone?

Contactcenters in kleine, middelgrote of grote ondernemingen en overheidsorganisaties gebruiken NICE inContact CXone om uitzonderlijke klantervaringen te bieden via alle kanalen (digitaal en spraak).

NICE CXone Software - 1
NICE CXone Software - 2
NICE CXone Software - 3
NICE CXone Software - 4
NICE CXone Software - 5

Twijfels over NICE CXone? Vergelijk met een populair alternatief

NICE CXone

NICE CXone

4,2 (555)
Niet beschikbaar in jouw land
US$ 100,00
maand
Gratis versie
Gratis proefversie
126
38
4,2 (555)
4,1 (555)
4,0 (555)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
198
26
4,0 (17.832)
4,0 (17.832)
4,1 (17.832)

Andere goede alternatieven voor NICE CXone

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NextGen Office
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MiCloud Connect
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Callcenterbeheer
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CloudTalk
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Oproepregistratie
Oracle PeopleSoft
Functies met hoogste score
Auditbeheer
Kosten bijhouden
Voorraadbeheer
Microsoft Teams
Functies met hoogste score
Realtime chatten
Scherm delen
Videovergaderen
GoTo Connect
Functies met hoogste score
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Toegang en controle op afstand
RingCentral Contact Center
Functies met hoogste score
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Reviews over NICE CXone

Gemiddelde score

In totaal
4,2
Gebruiksgemak
4,2
Klantenservice
4,0
Functies
4,1
Prijs-kwaliteitverhouding
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Bernard
Bernard
Cloud Applications Consultant
Geverifieerde LinkedIn-gebruiker
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent CCaaS Leader

5,0 2 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Ryan
Ryan
IT Manager in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Excellent VOIP Service

5,0 3 jaar geleden

Opmerkingen: We've had a great experience with NICE inContact CXone so far, I'm very glad that we switched over from our previous VOIP provider.

Pluspunten:

I really appreciate the level of customization NICE inContact has, we have many different profiles for phone agents and the ability to tune everything in to exactly what each agent does has been really great.

Minpunten:

The biggest issue we've had was in setting up supervisor dashboards, anyone with privileges can set one up and the menus start to get cluttered after awhile. We're able to occasionally prune down the views and get things looking reasonable again though.

Reactie NICE inContact

3 jaar geleden

We appreciate the feedback, Ryan! We'll share your feedback with the appropriate teams.

Paul
Networks & IT Lead in Australië
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

NICE CXone, the complete solution

5,0 vorige maand Nieuw

Opmerkingen: We have had a positive experience, the solution works seamless and is integrated across all of the products on offer

Pluspunten:

This is a complete cloud solution which enables us to have the latest and greatest solution available

Minpunten:

The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be taken

Adam
Workforce Manager in VS
Consumentengoederen, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I can't use this

1,0 4 weken geleden Nieuw

Opmerkingen: I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver.

Pluspunten:

Support is responsive and helpful for things that work. Reporting for phones is decent. It's good to have everything all in one (ACD, IVR, WFM, QA).

Minpunten:

You can only forecast LEGACY email and chat with CXone. If you went with Digital (DFO) chat and email, like we did at NICE's recommendation, then you can't forecast email and chat in CXone. The next logical step would be to build your own model with historical data. But the reports out of CXone do not provide interval level historical data (AHT, SL, RR, none of it). You can get totals by channel by day, but not by interval. There are only two reports in CXone Reports that provide data on digital contacts. There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless. Multiply the number of skills by channels, and that's how many reports you'd have to pull each day. If you don't know how to work with APIs, you're out of luck and you'll have to pull a resource to help. Their regular support team can help with non-DFO. Their advanced support team that costs a pretty penny per 15 minutes, has only surface level knowledge of DFO. If you have trouble using their tool, they will refer you to their APIs. So you either have to take time out of your busy day/life to learn how to use APIs or lean on one of your internal resources who knows how to use them, if you even have any.Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the above, we had to figure all of this out on our own.

Chris
Director in VS
Gezondheid, wellness en fitness, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great Product

5,0 4 weken geleden Nieuw

Pluspunten:

Very easy to use, able to be deployed with little to no issues and it is always kept up to date

Minpunten:

Tech support can take a little longer to get a case worked when something does come up

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

How "Nice" of You to Read My "inContact" Review!!

4,0 3 jaar geleden

Opmerkingen: I am using this platform as a call center management system. Our Service Desk employees all use this and it has made a world of difference on everyone being on the same page and being able to quickly adapt to changes.

Pluspunten:

I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized.

Minpunten:

I dislike the recurring instances of the platform 'dropping' and me having to restart my computer before being able to sign back in and start working again.