Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

Wat is Spiceworks Cloud Help Desk?

De IT-helpdesk van Spiceworks is speciaal gebouwd voor IT-professionals. Alles wat je nodig hebt wordt geboden om een betere interne IT-helpdesk en een beter bedrijf te runnen. Begin binnen enkele minuten met het afhandelen van tickets met gratis helpdesk-software (op je server of in de cloud). Bovendien doet het meer dan alleen het volgen van tickets: begrijp (en verander) teamgedrag en breng je waarde voor het bedrijf naar voren. Probeer het vandaag nog gratis.

Wie gebruikt Spiceworks Cloud Help Desk?

IT-professionals! Er is niets beter dan het leven van IT-professionals gemakkelijker te maken. Of je nu een CTO, IT-manager, IT-ondersteuningsspecialist of sysadmin bent, Spiceworks heeft iets voor je.

Spiceworks Cloud Help Desk Software - 1
Spiceworks Cloud Help Desk Software - 2
Spiceworks Cloud Help Desk Software - 3

Twijfels over Spiceworks Cloud Help Desk? Vergelijk met een populair alternatief

Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

4,4 (559)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
56
Geen integraties gevonden
4,3 (559)
4,6 (559)
4,2 (559)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 795,00
jaar
Gratis versie
Gratis proefversie
62
4
4,4 (778)
4,5 (778)
4,4 (778)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Spiceworks Cloud Help Desk

ManageEngine Endpoint Central
Functies met hoogste score
Eindpuntbeheer
Patchbeheer
Toegang en controle op afstand
Freshdesk
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Asset Panda
Functies met hoogste score
Assets volgen
Mobiele toegang
Voorraadbeheer
Network Detective Pro
Functies met hoogste score
Rapportage en analyse
Realtime gegevens
Toegangsopties/machtigingen
SolarWinds Service Desk
Functies met hoogste score
Realtime meldingen
Toegangsopties/machtigingen
Waarschuwingen/escalatie
ServiceNow
Functies met hoogste score
Beheer van supporttickets
Incidentenbeheer
Ticketbeheer
Microsoft Excel
Functies met hoogste score
Gegevens importeren en exporteren
Offline toegang
Samenwerkingstools
ManageEngine AssetExplorer
Functies met hoogste score
Assets volgen
Onderhoudsbeheer
Rapportage en analyse
PRTG
Functies met hoogste score
Realtime bewaking
Servercontrole
Waarschuwingen/Meldingen

Reviews over Spiceworks Cloud Help Desk

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,3
Klantenservice
4,2
Functies
4,2
Prijs-kwaliteitverhouding
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Joshua
Joshua
System Administrator in VK
Geverifieerde LinkedIn-gebruiker
Bankwezen, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

5,0 vorig jaar

Opmerkingen: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

Pluspunten:

The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.

Minpunten:

I haven't find any fault using the app, so there is non for me to write

Matthew
Director of IT in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Help Desk Where You Want It

5,0 3 jaar geleden

Opmerkingen: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Pluspunten:

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Minpunten:

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Assi
Application Developer in VS
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My Experience With Spiceworks

4,0 2 maanden geleden Nieuw

Pluspunten:

It is a great tool as service desk and hep desk solution It makes management of IT assets easy and also doubles up as an IT management solution

Minpunten:

Spiceworks has always been very helpful. No pitfalls.

Josh
IT Support Specialist in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Awesome IT Help Desk software, horrible inventory system.

2,0 6 jaar geleden

Pluspunten:

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Minpunten:

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Patrick
System Admin in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best ticketing system

5,0 4 jaar geleden

Opmerkingen: This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Pluspunten:

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Minpunten:

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.