Spiceworks IT Help Desk

Spiceworks IT Help Desk

door Spiceworks

Wie gebruikt Spiceworks IT Help Desk?

Systeembeheerders en IT-managers of -directeuren en MSP's die IT-services bieden voor bedrijven in alle sectoren.

Wat is Spiceworks IT Help Desk?

De IT-helpdesk van Spiceworks is speciaal gebouwd voor IT-professionals. Alles wat je nodig hebt wordt geboden om een betere interne IT-helpdesk en een beter bedrijf te runnen. Begin binnen enkele minuten met het afhandelen van tickets met gratis helpdesk-software (op je server of in de cloud). Bovendien doet het meer dan alleen het volgen van tickets: begrijp (en verander) teamgedrag en breng je waarde voor het bedrijf naar voren. Probeer het vandaag nog gratis.

Spiceworks IT Help Desk - Details

Spiceworks

http://www.spiceworks.com/

Opgericht in 2006

Spiceworks IT Help Desk - Prijsoverzicht

Spiceworks IT Help Desk vanaf US$ 0,01/eenmalig. Spiceworks IT Help Desk heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Spiceworks IT Help Desk.

Beginprijs

US$ 0,01/eenmalig

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Spiceworks IT Help Desk

Helpdesk software
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Auditing van problemen
Dashboard
Escalatiebeheer
Kennisbankbeheer
Opdrachtenbeheer
Projectbeheer
Taakbeheer
Terugkerende problemen
Uitgifteplanning
Afstandsbediening
Beheer van IT-assets
CMDB
Incidentenbeheer
Inkoopbeheer
Kennisbank
Mobiele toegang
SLA-beheer
Veranderingsbeheer
Zelfserviceportal

Reviews van Spiceworks IT Help Desk

5 van 473 reviews worden weergegeven

In totaal
4.4/5
Gebruiksgemak
4.3/5
Klantenservice
4.2/5
Functies
4.2/5
Waar voor je geld
4.6/5
Jesica B.
CRM Manager
Verzekeringen, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 7-3-2019

"Spiceworks will answer all your questions"

Opmerkingen: Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pluspunten: There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Minpunten: The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

  • Bron van de reviewer 
  • Beoordeeld op 7-3-2019
John K.
IT Consultant
Computernetwerken, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 21-10-2019

"SpiceWorks Cloud IT helpdesk for free!"

Opmerkingen: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pluspunten: Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Minpunten: The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

  • Bron van de reviewer 
  • Beoordeeld op 21-10-2019
Patrick C.
System Admin
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-2-2020

"Best ticketing system"

Opmerkingen: This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Pluspunten: Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Minpunten: Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

  • Bron van de reviewer 
  • Beoordeeld op 10-2-2020
Jeff R.
IT Director
Vastgoed, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020

"Bang for your Buck, especially when it is free!"

Opmerkingen: I have used Spiceworks in 2 different IT Shops now and will continue to use them. I have attended SpiceWorld twice and will be attending it again this year. They bring the best IT companies together.

Pluspunten: It's Free. It has a great mobile app that allows my techs to have access to the portal from anywhere. It is simple to use. It is cloud based. It comes with a free remote control tool (ZoHo) as well.

Minpunten: Advertisements. You have to expect that with anything that is free. We may upgrade to the paid version this year. Limited options in regards to the User Portal.

  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020
Josh B.
IT Support Specialist
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    2/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 10-11-2017

"Awesome IT Help Desk software, horrible inventory system."

Pluspunten: Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Minpunten: The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

  • Bron van de reviewer 
  • Beoordeeld op 10-11-2017