--- description: Ontdek de plus- en minpunten van Spiceworks Cloud Help Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.nl/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Volgende: [Next page](https://www.capterra.nl/software/102709/spiceworks-it-help-desk?page=2) > Download gratis IT-helpdesksoftware voor IT-professionals en systeembeheerders. Ondersteuning en mobiele apps ook gratis. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Spiceworks Cloud Help Desk? IT-professionals\! Er is niets beter dan het leven van IT-professionals gemakkelijker te maken. Of je nu een CTO, IT-manager, IT-ondersteuningsspecialist of sysadmin bent, Spiceworks heeft iets voor je. ## Quick Stats & Ratings | Metric | Score | Detail | | **In totaal** | **4.4/5** | 584 Reviews | | Gebruiksgemak | 4.3/5 | Based on overall reviews | | Klantenondersteuning | 4.2/5 | Based on overall reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Based on overall reviews | | Functies | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Ziff Davis ## Commercial Context - **Beginprijs**: US$ 6,00 - **Prijsmodel**: (Free version available) - **Target Audience**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels - **Available Countries**: Australië, Canada, China, Duitsland, Ierland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - Alerts/Escalation - Analytics - Assets volgen - Auditing van problemen - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Bewaking - Capaciteitsbeheer - Compliancebeheer - Configuratiebeheer - Connectiviteitsbeheer - Dashboard - Diagnostische hulpmiddelen - Geautomatiseerde routing - Gebeurtenislogboeken - Hoofdoorzaakanalyse - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Netwerkanalyse - Netwerkcontrole - Onderhoudsplanning - Opdrachtenbeheer - Patchbeheer - Prestatie bewaken - Prestatiemeetwaarden - Priorisering - Probleembeheer - Rapportage en analyse - Real-Time Monitoring - Resourcebeheer - Servercontrole - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Uptimerapportage - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Webverkeerrapportage - Zelfserviceportal ## Ondersteuningsopties - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) - [Server monitor tools](https://www.capterra.nl/directory/32713/server-monitoring/software) - [ICT-beheersoftware](https://www.capterra.nl/directory/10001/it-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4066 reviews) 3. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (292 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [SysAid](https://www.capterra.nl/software/107225/sysaid) — 4.5/5 (503 reviews) ## Reviews ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 december 2022* | Bankwezen | Recommendation rating: 9.0/10 > > **Pluspunten**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Minpunten**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "The Society's review" — 4.0/5 > **Jason** | *25 september 2025* | Management non-profit organisaties | Recommendation rating: 8.0/10 > > **Pluspunten**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly. > > **Minpunten**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 maart 2025* | Management non-profit organisaties | Recommendation rating: 2.0/10 > > **Pluspunten**: The price point compared to other solutions > > **Minpunten**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22 november 2025* | Schoolleiding | Recommendation rating: 10.0/10 > > **Pluspunten**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Minpunten**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 maart 2023* | Internet | Recommendation rating: 9.0/10 > > **Pluspunten**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Minpunten**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- Page: 1 / 25\ Volgende: [Next page](https://www.capterra.nl/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.nl/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data