--- description: Ontdek de plus- en minpunten van Zendesk Suite en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.nl/software/164283/zendesk Page: 1 / 164\ Volgende: [Next page](https://www.capterra.nl/software/164283/zendesk?page=2) > Zendesk stelt bedrijven in staat om uitstekende klantenondersteuning te bieden via meerdere kanalen, waaronder e-mail, chat, telefoon en sms. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zendesk Suite? Meer dan 200.000 klanten vertrouwen op Zendesk voor hun klantenondersteuning, van startups tot Fortune 500-bedrijven. ## Quick Stats & Ratings | Metric | Score | Detail | | **In totaal** | **4.4/5** | 4066 Reviews | | Gebruiksgemak | 4.3/5 | Based on overall reviews | | Klantenondersteuning | 4.3/5 | Based on overall reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Based on overall reviews | | Functies | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zendesk - **Locatie**: San Francisco, VS - **Founded**: 2007 ## Commercial Context - **Beginprijs**: € 39,00 - **Prijsmodel**: (Gratis proef) - **Target Audience**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Available Countries**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Frankrijk, Hongkong SAR van China, Ierland, India, Italië, Japan, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk, Singapore, Spanje and 5 more ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Aanstellen (van personeel) - Activiteitendashboard - Assets volgen - Automatic call distribution (ACD) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van verkooppipeline - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Catalog Management - Chatten/messaging - Consumentgericht chatten in realtime - Contactenbeheer - Contentbeheer - Controle van oproepen - Dashboard - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Leads beheren - Live chatten - Opdrachtenbeheer - Opmerkingen/notities - Opnemen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Proactief chatten - Releasebeheer - Samenwerkingstools - Sms-berichten - Taakbeheer - Ticketbeheer - Toezicht houden op klachten - Transcripten/chatgeschiedenis - Voicemail - Volgen en analyseren van gebruik - Voor de verzekeringsbranche ... and 59 more features ## Integrations (223 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Agile Central - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua ... and 208 more integrations ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) - [Klachtenbeheer software](https://www.capterra.nl/directory/30674/complaint-management/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2209 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18760 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1707 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1748 reviews) ## Reviews ### "Zendesk voor betere CX" — 4.0/5 > **David** | *25 november 2024* | Bouw | Recommendation rating: 7.0/10 > > **Pluspunten**: Zendesk Suite biedt een platform voor klantenservice, waardoor je verschillende kanalen (email, chat, telefoon, social media) kunt beheren vanuit één interface. Dit zorgt voor een efficiënt proces en een goed overzicht van alle klantinteracties. > > **Minpunten**: Zendesk Suite biedt een uitgebreide set aan functies, wat overweldigend kan zijn voor nieuwe gebruikers. Het kan tijd kosten om alle mogelijkheden te leren kennen en de juiste configuratie te vinden. > > Zendesk Suite wordt vaak geprezen om zijn uitgebreide functionaliteit, de mogelijkheid om verschillende communicatiekanalen te beheren en de sterke focus op de klantervaring. De AI-mogelijkheden kunnen helpen bij het automatiseren van taken en het verbeteren van de efficiëntie. Een nadeel is de complexiteit van de software. ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 december 2025* | Informatietechnologie en -diensten | Recommendation rating: 9.0/10 > > **Pluspunten**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Minpunten**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13 juli 2025* | Professionele training en coaching | Recommendation rating: 10.0/10 > > **Pluspunten**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Minpunten**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 maart 2025* | Computersoftware | Recommendation rating: 0.0/10 > > **Pluspunten**: The ticketing system works well most of the time. > > **Minpunten**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Zendesk Suite: Powering support with confidence" — 5.0/5 > **Anita** | *16 december 2025* | Ziekenhuis- en gezondheidszorgbranche | Recommendation rating: 9.0/10 > > **Pluspunten**: Centralized support for multiple stakeholders Knowledge base support for self-service and internal guidance Scalability - can support growing portfolios across cross-functional teams > > **Minpunten**: Cost - licensing and add-ons are costly Lacks fine grained permission control for roles Audit trail limited > > Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics. ----- Page: 1 / 164\ Volgende: [Next page](https://www.capterra.nl/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.nl/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data