---
description: Ontdek de plus- en minpunten van JIRA Service Management en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: JIRA Service Management - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [IT-service software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.nl/software/138769/jira-service-management

Pagina: 1 / 32\
Volgende: [Volgende pagina](https://www.capterra.nl/software/138769/jira-service-management?page=2)

> Jira Service Desk is servicedesk-software gebouwd voor moderne IT-teams, beschikbaar vanaf slechts $ 10 per maand. Probeer het gratis via de website\!
> 
> Oordeel: score van **4.5/5** door 779 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt JIRA Service Management?

Hoog-snelheidsteams die hun operaties willen moderniseren door ontwikkeling en IT te verbinden, uitzonderlijke service-ervaringen te bieden en snel op veranderingen te reageren.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.5/5** | 779 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews |
| Functies | 4.5/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Atlassian
- **Locatie**: San Francisco, VS
- **Opgericht**: 2013

## Commerciële context

- **Beginprijs**: US$ 20,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds
- **Beschikbare landen**: Albanië, Angola, Armenië, Australië, Azerbeidzjan, Belarus, België, Brazilië, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Georgië, Griekenland en 33 meer

## Functies

- Activiteiten volgen
- Alerts/Escalation
- Asset Lifecycle Management
- Assets volgen
- Auditbeheer
- Beheer van IT-assets
- Beheer van problemen
- CRM
- Capaciteitsbeheer
- Communicatie via meerdere kanalen
- Communicatiemanagement
- Configuratiebeheer
- Contentbeheer
- Controle en beheer op afstand
- Controle van goedkeuringsbeheer
- Feedbackbeheer
- Goedkeuringswerkstroom
- IT-reporting
- Incidentenbeheer
- Kennisbankbeheer
- Kennisbeheer
- Klantenondersteuning
- Onderzoeksbeheer
- Opdrachtenbeheer
- Patchbeheer
- Prestatiemeetwaarden
- Probleembeheer
- Problemen bijhouden
- Projectbeheer
- Projecten bijhouden
- Rapportage en statistieken
- Real-Time Analytics
- Real-Time Monitoring
- Realtime chatten
- Releasebeheer
- Risicobeoordeling
- Samenwerken in teams
- Samenwerkingstools
- Scherm delen
- Status bijhouden
- Taakbeheer
- Ticketbeheer
- Toegangsopties/machtigingen
- Veranderingsbeheer
- Voorraadbeheer
- Waarschuwingen/Meldingen
- Wachtdiensten plannen
- Workflowbeheer
- Zelfserviceportal
- Zoeken in gehele tekst

... en 32 meer functies

## Integraties (90 in totaal)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... en 75 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- Chatten

## Categorie

- [IT-service software](https://www.capterra.nl/directory/30672/it-service/software)

## Gerelateerde categorieën

- [IT-service software](https://www.capterra.nl/directory/30672/it-service/software)
- [ICT-beheersoftware](https://www.capterra.nl/directory/10001/it-management/software)
- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)
- [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software)
- [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software)

## Alternatieven

1. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.6/5 (803 reviews)
2. [Rippling](https://www.capterra.nl/software/172127/rippling) — 4.9/5 (4885 reviews)
3. [Action1](https://www.capterra.nl/software/180609/action1-rmm) — 4.9/5 (239 reviews)
4. [PDQ Deploy & Inventory](https://www.capterra.nl/software/174535/pdq-deploy) — 4.8/5 (341 reviews)
5. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Perfect Customer service management tool for ecommerce" — 4.0/5

> **Shivam** | *9 augustus 2026* | Marketing en reclame | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients.
> 
> **Minpunten**: The self service article's recommendation system is not that great right now, it have room for improvments.
> 
> Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else.

-----

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 januari 2026* | Automotive | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Minpunten**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "JiRA Works as It Should" — 3.0/5

> **Michael** | *17 augustus 2026* | Schoolleiding | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work.
> 
> **Minpunten**: The overhead of this tool requires coding and programming skills which would extend departmental resources.
> 
> My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications.

-----

### "Cleaner Service Workflows With Less Manual Tracking" — 4.0/5

> **Anit** | *30 augustus 2026* | Computersoftware | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: I am highly impressed by the ease of use and intuitive interface of the software. Keeping all service requests, incidents, and changes in one place makes it easier to organize them and manage multiple cases at once. The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs. For the range of features and tools provided, I think the money spent on the system is well invested.
> 
> **Minpunten**: Some of the more advanced settings take a little trial and error to understand, so the learning curve could be smoother.
> 
> Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date. For the regular requests, I would estimate that it saves me about 30% of tracking, ticket assignment and status control time. The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs.

-----

### "Good for Keeping Team Work Organized" — 4.0/5

> **Geverifieerde reviewer** | *23 augustus 2026* | Computersoftware | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: The main thing I didn't like was the learning curve. There are a lot of features and settings, so the interface can feel a little overwhelming when you first start using it. Some things also take a few extra clicks to find or set up. Customer support and some of the more advanced features may also be more useful for larger teams than for someone with basic needs.
> 
> **Minpunten**: Overall, I've had a good experience with Jira Service Management. It does a good job of keeping project work and requests organized, and I found the issue tracking and workflow features especially useful. The interface took some time to get used to, but after using it for a while it became much easier to navigate. I think it's a good choice for teams that already use Jira or follow Agile/Scrum processes. For smaller teams, though, the cost and number of features might be more than they actually need.
> 
> Overall, I had a good experience with Jira Service Management. It helped keep our work organized and made it easier to see the status of different requests and issues. Once I got familiar with how everything worked, it was pretty straightforward to use. I think it's a good option for teams that need a central place to manage their work and keep track of requests.

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Pagina: 1 / 32\
Volgende: [Volgende pagina](https://www.capterra.nl/software/138769/jira-service-management?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/138769/jira-service-management)

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