Wat is JIRA Service Management?
Jira Service Desk biedt moderne servicedesk-software die gemakkelijk door iedereen kan worden gebruikt, moeiteloos door je beheerder kan worden ingesteld en alles heeft wat je IT-teams direct nodig hebben, waaronder automatiseringsregels, SLA's, realtime rapportage en ITIL-gecertificeerde processen zoals incident-, probleem- en verandermanagement. Lever geweldige service tegen een fractie van de kosten en de installatietijd van concurrenten.
Wie gebruikt JIRA Service Management?
IT-teams. Groeiende bedrijven die geen e-mails meer willen gebruiken voor ondersteuning, op zoek zijn naar een oplossing die snel kan worden geïmplementeerd, systemen willen consolideren en één platform voor IT willen gebruiken.
JIRA Service Management - Details
Opgericht in 2013
prijzen van JIRA Service Management
- Ja, heeft een gratis proefversie
- Ja, heeft een gratis versie
JIRA Service Management heeft een gratis versie en biedt een gratis proefperiode. JIRA Service Management heeft een betaalde versie vanaf US$ 20,00/maand.Prijsmodellen vraag een gratis proefversie aan
JIRA Service Management - Details
Opgericht in 2013
Video's en afbeeldingen van JIRA Service Management
JIRA Service Management - implementatie en ondersteuning
- Live online
Functies van JIRA Service Management
- Aanpasbare rapporten
- Beheer van meerdere kanalen
- Beheer van productievoorraad
- Beheer van retailvoorraad
- Bestellingen bijhouden
- Door leveranciers beheerde voorraad
- Inkoop en ontvangst
- Integratie in de administratie
- Integraties van derden
- Kosten bijhouden
- Meerdere valuta's
- Mobiele toegang
- Rapportage en analyse
- Rapportage en statistieken
- Realtime gegevens
- Realtime rapportage
- Realtime updates
- Status bijhouden
- Streepjescodes en tickets scannen
- Voorraad bijhouden
- Voorraad bijvullen
Alternatieven voor JIRA Service ManagementMeer alternatieven voor JIRA Service Management
From the Trusted Atlassian
Opmerkingen: In a crowded space for helpdesk apps, Jira Service Desk stood out because of the company that backs it up, its family of related apps and, the current integrations with existing third-party apps out there. Jira SD is well worth trying out.
From the same company of my favorite and trusted apps like Trello and Jira... We then gave Jira Service Desk a try. The user interface has a modern look and feel and is intuitive enough even for a novice user or admin. It has a pretty standard set of tools to run your usual IT Helpdesk and Support roles straight out of the box (Incident management, Problem, Change, SLA management, etc.). In fact, you can set up your helpdesk well within an hour (of course not counting the per company nitty-gritty). Default setup works, but it's also super customizable based on your company needs. The Dashboard has all the at-a-glance metrics, statistics and graphs to keep you up to speed with the overall status. Again, coming from Atlassian, it has a ton of possibilities in terms of integration with other apps. I feel the constant stream of dev improvements and updates.
Even though I mentioned that the third party apps can be easily integrable, we find the documentation for creating one's own integration apps a bit lacking. Also, the creation of tickets can be more streamlined or simplified (perhaps with the minimum number of fields and button clicks) to make it easier or faster to create and then further details can follow.
A great option for on-site ICT service desk management
Opmerkingen: Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us. The software is usable in its default setup but we have found that there is still plenty of customisation that can be done if needed to suit more complex requirements.
I find the UI of Jira Service Desk very clean and modern compared to other service desks software on the market. Included with the service desk is a customisable user-facing portal for users to raise tickets in, which proved very popular with staff when raising tickets alongside traditional email tickets. Due to the way Jira splits service desks into different projects, we were able to create service desks for other departments in the organisation which helped improve productivity and workflow. There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!). We found the default setup of Jira Service Desk fit our needs very well, but it is very easy to customise ticket workflows and other features to suit more complex needs.
For a service desk technician using Jira Service Desk the back-end UI for managing tickets can be a little overwhelming, however this can be fixed by editing the default workflows for tickets to hide not required information and details. The administration settings are somewhat unintuitively set out for system administrators, but once you get to grips with the layout it becomes easy enough to find what you need from the settings page. We found the instructions on the Atlassian website for setting up an external redirect with a custom URL in IIS a little sparse on detail, but a quick trip to the Atlassian forums cleared up any queries we had with the process.
Redenen om voor JIRA Service Management te kiezen: We switched as part of a service contract change which meant our Kaseya service desk which was provided by our MSP was no longer an option. Instead we decided to look at alternative service desk software that could be used for our needs, and as we were at the time considering implementing both OpsGenie and Confluence (which are also Atlassian products) we decided to remain in the Atlassian ecosystem and choose Jira Service Desk.
Overgestapt van: Kaseya VSA
Redenen om over te stappen op JIRA Service Management: We chose Jira Service Desk as it was one of the few with a pricing model that worked for us; being a non-profit organisation, their free licencing for non-profits was a huge selling point to us. This was coupled with the fact we were at the time considering implementing both OpsGenie and Confluence (which are also Atlassian products) so we felt staying within the Atlassian ecosystem would prove beneficial.
Jira HelpDesk Management
The interface is quite successful and convenient
The app has no features I don't like....
Easy to try, full of tools and solutions
Opmerkingen: So far, with their free trials and tiers, it has be remarkably easy to get a proof of concept project built and to start migrating into the cloud.
Jira Service Management provides a ton of tools to build out you customer portal and internal ticket platforms. It has filled all of the holes in our previous solution right out of the box.
It is built for large, multi-team organizations so much of the power is not needed for a smaller company who requires a custom build but without all the hierarchy.
Powerful and Capable, but easy to over complicate things
Opmerkingen: Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn
Its flexibility. It's a simple statement, I agree, and you're probably reading this wondering why I'm being so vague. But JIRA software is a bit hard to summarize simply because it's just so flexible. There's no "correct" way to use it. It's rest API is pretty powerful too and very easy to extend Jira to "integrate" with 3rd party applications that doesn't have an official Jira integration.
Creating workflows can easily become very confusing and you can easily break how your projects in Jira work if you aren't careful. With every Jira production license you also get a free dev license so that you can set up an isolated dev/staging environment. This is invaluable and highly recommended. The downside is that there is no easy way to migrate any of your changes from dev to production. But there are 3rd party plugins for that.