--- description: Ontdek de plus- en minpunten van JIRA Service Management en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [IT-service software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.nl/software/138769/jira-service-management Pagina: 1 / 32\ Volgende: [Volgende pagina](https://www.capterra.nl/software/138769/jira-service-management?page=2) > Jira Service Desk is servicedesk-software gebouwd voor moderne IT-teams, beschikbaar vanaf slechts $ 10 per maand. Probeer het gratis via de website\! > > Oordeel: score van **4.5/5** door 763 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt JIRA Service Management? Hoog-snelheidsteams die hun operaties willen moderniseren door ontwikkeling en IT te verbinden, uitzonderlijke service-ervaringen te bieden en snel op veranderingen te reageren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 763 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Atlassian - **Locatie**: San Francisco, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 20,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Tsjechisch, Zweeds - **Beschikbare landen**: Albanië, Angola, Armenië, Australië, Azerbeidzjan, Belarus, België, Brazilië, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Georgië, Griekenland en 33 meer ## Functies - Activiteiten volgen - Alerts/Escalation - Asset Lifecycle Management - Assets volgen - Auditbeheer - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van problemen - Capaciteitsbeheer - Communicatie via meerdere kanalen - Configuratiebeheer - Contentbeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Feedbackbeheer - Goedkeuringswerkstroom - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Mobiele toegang - Opdrachtenbeheer - Patchbeheer - Prestatiemeetwaarden - Problemen bijhouden - Projectbeheer - Projecten bijhouden - Rapportage en statistieken - Real-Time Analytics - Real-Time Monitoring - Realtime chatten - Releasebeheer - Risicobeoordeling - Samenwerken in teams - Samenwerkingstools - Scherm delen - Status bijhouden - Taakbeheer - Tekstbewerking - Ticketbeheer - Toegangsopties/machtigingen - Veranderingsbeheer - Voor meerdere talen - Voorraadbeheer - Waarschuwingen/Meldingen - Wachtdiensten plannen - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 32 meer functies ## Integraties (98 in totaal) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... en 83 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [IT-service software](https://www.capterra.nl/directory/30672/it-service/software) ## Gerelateerde categorieën - [IT-service software](https://www.capterra.nl/directory/30672/it-service/software) - [ICT-beheersoftware](https://www.capterra.nl/directory/10001/it-management/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) ## Alternatieven 1. [Action1](https://www.capterra.nl/software/180609/action1-rmm) — 4.9/5 (237 reviews) 2. [Pulseway](https://www.capterra.nl/software/141792/pulseway) — 4.7/5 (310 reviews) 3. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.nl/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 januari 2026* | Automotive | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Minpunten**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Powerful and Flexible tool for Project Management" — 5.0/5 > **Swathi** | *27 juni 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Jira is helpful for linking service-related tickets to development issues, which improves visibility between support and engineering teams. Its easy to configure and use. > > **Minpunten**: Administration is complex for a new user. Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons. > > My experience with Jira Service Management is very good and positive. It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency. ----- ### "Ticket Management and workload distribution in one place" — 3.0/5 > **Geverifieerde reviewer** | *8 november 2025* | Bankwezen | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum. > > **Minpunten**: Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests. It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it. > > Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it. ----- ### "Great software for IT/HR" — 3.0/5 > **Mike** | *11 januari 2026* | Computerhardware | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Very efficient service management panel. You can easily create and assign IT service request. Largely bug free and has all the features. This is basically a scaled down version of service now. Great customer support from atlassian and great integration with the regular jira feature. > > **Minpunten**: Sometimes moving item and assigning it to different sprint from a service request is not the most convenient. > > Overall, this is a fantastic software with many usecases. I really see that this can be super helpful for IT administration or even HR/Benefits cases. ----- ### "Jira - great tool" — 4.0/5 > **katie** | *11 maart 2026* | Olie en energie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project. There is a function that times stand ups which we hold each morning to discuss our work items. If working in an agile framework you can set Jira up to run your sprints , currently we work in 2 weeks sprint. > > **Minpunten**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up. > > I now enjoy working with Jira service management now that I have been using this each day for the last year. It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress. ----- Pagina: 1 / 32\ Volgende: [Volgende pagina](https://www.capterra.nl/software/138769/jira-service-management?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/138769/jira-service-management) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens