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Wat is JIRA Service Management?
Jira Service Desk biedt moderne servicedesk-software die gemakkelijk door iedereen kan worden gebruikt, moeiteloos door je beheerder kan worden ingesteld en alles heeft wat je IT-teams direct nodig hebben, waaronder automatiseringsregels, SLA's, realtime rapportage en ITIL-gecertificeerde processen zoals incident-, probleem- en verandermanagement. Lever geweldige service tegen een fractie van de kosten en de installatietijd van concurrenten.
Wie gebruikt JIRA Service Management?
IT-teams. Groeiende bedrijven die geen e-mails meer willen gebruiken voor ondersteuning, op zoek zijn naar een oplossing die snel kan worden geïmplementeerd, systemen willen consolideren en één platform voor IT willen gebruiken.
Waar kan JIRA Service Management worden geïmplementeerd?
Over de leverancier
- Atlassian
- Gevestigd in San Francisco, VS
- Opgericht in 2013
Ondersteuning voor JIRA Service Management
- Telefonische ondersteuning
- Chatten
prijzen van JIRA Service Management
Beginprijs:
- Ja, heeft een gratis proefversie
- Ja, heeft een gratis versie
JIRA Service Management heeft een gratis versie en biedt een gratis proefperiode. JIRA Service Management heeft een betaalde versie vanaf US$ 60,00/maand.
Over de leverancier
- Atlassian
- Gevestigd in San Francisco, VS
- Opgericht in 2013
Ondersteuning voor JIRA Service Management
- Telefonische ondersteuning
- Chatten
Video's en afbeeldingen van JIRA Service Management






Functies van JIRA Service Management
Reviews over JIRA Service Management

The best tool for Helpdesk which works seamlessly with Jira
Opmerkingen: My team enjoys this tool a lot and we surely feel this is the most suited tool for the workflow we have. Highly recommend for helpdesk in IT
Pluspunten:
Works so well with a support email ID to collect client helpdesk issues, and even link them to development (IT project) tickets
Minpunten:
Perhaps the dashboards can be easier and more insightful, for checking workload, number of issues managed per staff member etc
Eerder overwogen alternatieven: Zendesk Suite
Redenen om over te stappen op JIRA Service Management: Since we have a lot of helpdesk tickets that may translate into a product feature, or enhancement or bugs that can be forwarded to the IT development team, we wanted to use something that syncs with JIRA very well

We track incoming work with Jira Service Management
Opmerkingen: I prefer Jira Service Management because it is very similar to Jira software; If you are familiar with Jira software, you will have no problem using this one. Concise but effective.
Pluspunten:
First of all, Jira allows us to manage customer support requests in an organized way. They can be tailored to individual squads and relatively easily monitored. All relevant details can be stored in one location in a Jira request. Jira is an easy-to-use tool and request tracker for teams, with features including customizable dashboards, access permissions, and time/effort monitoring.
Minpunten:
Inadequate translation of Jira Service Management into other languages is one of its biggest drawbacks, as it results in an unnatural hybrid between English and the selected language.

Great for Smaller Businesses, not for the Large Enterprise
Pluspunten:
Service Management is very easy to get going "out of the box" for small organizations. We stood this up apart from our enterprise's main service management tool because we had special needs for our intake forms and this allowed us to do the customization needed without going through rigorous development through the enterprise level tool.
Minpunten:
Form design for your main portal can sometimes be wonky, as navigating through the options takes a bit of getting used to and aren't the most intuitive at first. Workflows are also very simple and complex decision-making based on external data is not readily available.
Eerder overwogen alternatieven: ServiceNow
Redenen om over te stappen op JIRA Service Management: Service Management ultimately was chosen because it integrated perfectly with our Jira instance and allows for seamless story/epic creation from internal customer requests, porting the information over was made very easy by this fact and the workflows you can create between the two are very useful.
JIRA is the best overall Bug & Issue Project Management tool
Pluspunten:
- JIRA is very simple to setup & deploy for beginners & can also be used very effectively by advanced users- Has integrations with other tools- JIRA helps report, manage & track bugs, product features via tickets in 1 place- JIRA has history of tickets, work logs, etc that help document projects & promote overall accountability
Minpunten:
- JIRA can be expensive for small companies & small teams- JIRA needs licenses for users just to view the JIRA board & tickets
Eerder overwogen alternatieven: monday.com
Overgestapt van: Google Sheets
Redenen om over te stappen op JIRA Service Management: We chose JIRA as everyone were familiar with the tool & had prior experience with using it.

Great if you use Jira
Pluspunten:
Jira Service desk is the help desk add on for Jira. It's great because it seamlessly integrates with Jira. If you're on Jira already it's a natural extension.
Minpunten:
It's not really viable as a stand alone product but as part of the Jira ecosystem it's a nice add on. Quite steep learning curve.