LiveChat

Easily Increase Customer Satisfaction and Engagement! Fast and Powerful Live Chat

Opmerkingen: LiveChat is a great tool for customer service. It allows customers to quickly and easily get answers to their questions or provide feedback, all while having the convenience of being in their own homes. The chat feature makes it easy to talk with representatives who are knowledgeable and ready to help solve any issue that arises. Many companies also offer additional features such as file sharing, automated responses, and canned messages which make communicating even easier. LiveChat's customer satisfaction ratings are quite high due to its ease of use and helpfulness when it comes to resolving issues quickly. Additionally, I find that the reporting capabilities offered by LiveChat allow me to keep track of trends in my customer base since I can see how many people have used the chat feature during certain time frames. All in all, LiveChat is an excellent tool for providing fast and efficient customer service without sacrificing quality or professionalism.

Pluspunten:

LiveChat is a powerful tool for businesses of all sizes looking to improve their customer service and sales performance. It allows companies to communicate with customers in real-time via chat, increasing responsiveness and efficiency while also providing valuable insights into customer needs and preferences. LiveChat can be used to provide helpful solutions quickly, handle complaints promptly, answer inquiries around the clock even when no one is available at the office, or upsell products through personalized recommendations. With features like automated messages, canned responses and proactive invitations to chat, LiveChat empowers businesses to offer superior service that leaves customers feeling heard and valued.

Minpunten:

LiveChat is its ability to connect with third-party applications like CRM systems which gives you better insights into customer behavior as well as providing in-depth analytics about their interactions with your brand across multiple channels such as livechat conversations, emails, SMS etc., helping inform future strategies.

LiveChat Review

Opmerkingen: LiveChat is a reliable and effective tool for connecting with customers in real-time, improving customer satisfaction, and driving business growth.

Pluspunten:

LiveChat is a powerful software that enables us to connect with our customers in real-time. With a user-friendly interface, more than 40 languages supported in this software and more features that I do like such as chat transcripts, chat ratings...etc

Minpunten:

1/ The software can be expensive, for smaller businesses.2/ Mobile app needs to be more user-friendly as the desktop version.

Good

Pluspunten:

Boost conversation and make friends and communication

Minpunten:

Customer may experience delay response

I can quickly respond to consumer inquiries via LiveChat

Opmerkingen: We recently used Livechat's Twilio and Calendly integrations to send messages to consumers' mobile phones and organize sales appointments. Everything described up to this point can be executed without ever leaving the Livechat interface.

Pluspunten:

Among the several software programs I've used, Livechat has the most robust integration features. By incorporating third-party apps into our regular Livechat sessions, we have been able to enrich our interactions with the service.

Minpunten:

Because it goes above and beyond what I'd expect from helpdesk software, LiveChat has all the features I could want for my staff.

LiveChat

Opmerkingen: My overall experience with this software is that it is great and it also very easy to use and manage.

Pluspunten:

What I liked most about this software is that you can go back and see all of the chats you have had in the past.

Minpunten:

What I liked least about this software is that if you you get too many chats it is a little hard to keep track which chat is which sometimes.