--- description: Ontdek de plus- en minpunten van LiveChat en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.nl/software/62194/livechat Pagina: 1 / 70\ Volgende: [Volgende pagina](https://www.capterra.nl/software/62194/livechat?page=2) > Premium LiveChat en helpdesksoftware gebruikt door 26.000 bedrijven. Probeer LiveChat en verander je team in rocksterren in de klantenservice\! > > Oordeel: score van **4.6/5** door 1727 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt LiveChat? LiveChat wordt gebruikt door bedrijven over de hele wereld en vanuit elke sector. Startups, kleine en middelgrote bedrijven en ondernemingen vertrouwen allemaal op LiveChat voor hun dagelijkse klantenservicetaken. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 1727 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Text - **Locatie**: Boston, VS - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, België, Belize en 203 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Aanstellen (van personeel) - Activiteitendashboard - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CRM - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - E-mailbeheer - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Gegevensbeveiliging - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Gespreksanalyse - Inboxbeheer - Kennisbankbeheer - Klantenbinding - Klantendatabase - Klantenportal - Klantgeschiedenis - Live chatten - Mobiele toegang - Overdrachten en routering - Priorisering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Taakbeheer - Task Automation - Tekstanalyse - Transcripten/chatgeschiedenis - Visuele analyse - Volgen en analyseren van gebruik - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 14 meer functies ## Integraties (121 in totaal) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... en 106 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Online CRM-software](https://www.capterra.nl/directory/30072/online-crm/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24147 reviews) 3. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Outstanding Company and Service" — 5.0/5 > **Salatiel** | *2 juli 2026* | Kansspelen en casino's | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. > > **Minpunten**: There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. > > My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 februari 2026* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Minpunten**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *15 mei 2026* | Logistiek en toeleveringsketen | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **Minpunten**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- ### "Great Live Chat plugin for WordPress websites" — 5.0/5 > **Swagat** | *17 april 2026* | Kunst en nijverheid | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. > > **Minpunten**: The pricing is something that could be improved. It feels a bit high if compared with other competitors. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 maart 2026* | Bouw | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Minpunten**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- Pagina: 1 / 70\ Volgende: [Volgende pagina](https://www.capterra.nl/software/62194/livechat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/62194/livechat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens