Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software
LiveChat
Wat is LiveChat?
Premium LiveChat en helpdesksoftware voor bedrijven.
LiveChat maakt van supportteams rocksterren in de klantenservice. Klanten waarderen het als antwoorden op hun vragen binnen enkele seconden binnenkomen. Win de harten van je klanten met geweldige klantenservice via LiveChat - sluit je aan bij meer dan 26.000 bedrijven uit meer dan 150 landen en probeer LiveChat nu!
Wie gebruikt LiveChat?
LiveChat wordt gebruikt door bedrijven over de hele wereld en vanuit elke sector. Startups, kleine en middelgrote bedrijven en ondernemingen vertrouwen allemaal op LiveChat voor hun dagelijkse klantenservicetaken.
Twijfels over LiveChat?
Vergelijk met een populair alternatief
LiveChat
Andere goede alternatieven voor LiveChat
Reviews over LiveChat
Overwogen alternatieven:
LiveChat review
Opmerkingen: We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.
Pluspunten:
14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.
Minpunten:
After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.
I can quickly respond to consumer inquiries via LiveChat
Opmerkingen: We recently used Livechat's Twilio and Calendly integrations to send messages to consumers' mobile phones and organize sales appointments. Everything described up to this point can be executed without ever leaving the Livechat interface.
Pluspunten:
Among the several software programs I've used, Livechat has the most robust integration features. By incorporating third-party apps into our regular Livechat sessions, we have been able to enrich our interactions with the service.
Minpunten:
Because it goes above and beyond what I'd expect from helpdesk software, LiveChat has all the features I could want for my staff.
I panic when I hear the knock knock.
Opmerkingen: My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated.
Pluspunten:
As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end.
Minpunten:
First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space.
Good value but lacks some key functionality and integration
Opmerkingen: Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.
Pluspunten:
Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.
Minpunten:
There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.
Reactie LiveChat Software
5 jaar geleden
Hi Annabel, Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product. If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced. Cheers, LiveChat Team
Easy way to communicate with customers and shoppers
Opmerkingen: Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well.
Pluspunten:
Easy of use of the software as it is intuitive and basic.
Minpunten:
Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself.
