Call center software

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Zendesk bouwt callcenter- en helpdesksoftware voor betere klantenrelaties. De producten geven bedrijven de mogelijkheid om betrouwbaarder, flexibeler en meer schaalbaar te zijn. Ze helpen de communicatie te verbeteren en enorme hoeveelheden gegevens te doorgronden. Bovenal werken ze samen om interacties te veranderen in duurzame relaties. Meer dan 200.000 bedrijven zoals Uber, Groupon, Box, Airbnb en Disney gebruiken Zendesk om hun ondersteuningskosten te verlagen en de productiviteit en klanttevredenheid te verhogen. Meer informatie over Zendesk Zendesk stelt bedrijven in staat om uitstekende klantenondersteuning te bieden via meerdere kanalen, waaronder e-mail, chat, telefoon en sms. Meer informatie over Zendesk
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action. Meer informatie over Aircall Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools. Meer informatie over Aircall
PureCloud is de alles-in-één oplossing voor cloudcontactcenters voor de volgende generatie die je helpt omnichannel-interacties te beheren en te begrijpen in een naadloos klantentraject. Geef je medewerkers één enkele tool voor alle communicatie: bellen, chat, e-mail, sociaal en meer. Een intuïtieve interface maakt het eenvoudig te gebruiken. Snelle innovatie zorgt ervoor dat je de verwachtingen van klanten van vandaag en morgen overtreft. PureCloud is simpelweg krachtig en krachtig simpel. Meer informatie over Genesys PureCloud PureCloud maakt klantrelaties eenvoudig. Dit product verbindt telefoon, e-mail en chat via één tool voor een betere klantbetrokkenheid. Meer informatie over Genesys PureCloud
CloudTalk is a phone system, ready to use in a minute. We have already worked with 1000+ customers, from companies as DHL, Electronic Star, Yves Rocher, Karcher and many others. Simplify the lives of your sales and customer support teams with more than 40 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Meer informatie over CloudTalk CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Meer informatie over CloudTalk
VCC Live is een cloudgebaseerde software voor contactcenters en biedt telecommunicatiediensten voor allerlei soorten bedrijven die hun klanten snelle ondersteuning willen bieden. Dankzij de geavanceerde functies (onder andere IVR, realtime statistieken, hoge beveiliging, voorspellende kiezer) kan je contactcenterteam een breed scala aan acties uitvoeren vanuit één enkele software. Met de omnichannel-oplossing van VCC Live kun je gebruikmaken van en schakelen tussen meerdere communicatiekanalen, zoals spraak, e-mail, chat en sms. Meer informatie over VCC Live Cloudgebaseerde software voor contactcenters met ingebouwde beheer- en operatorfuncties, gegevensbeveiliging en analytische rapporten. Meer informatie over VCC Live
Zoho Desk is een webgebaseerde callcenterapplicatie die je bedrijf helpt om sterkere relaties met klanten op te bouwen. Een volledig callcenter in je browser. Traditionele telefonische klantenservice, opnieuw ontworpen voor de cloud. Met Zoho Desk worden vertegenwoordigers productiever, worden managers invloedrijker en krijgen klanten meer mogelijkheden. Sluit je klantenservicenummer aan op Zoho Desk en voer telefoongesprekken binnen de app. Meer informatie over Zoho Desk Volg je servicegesprekken online met Zoho Desk, de perfecte cloudgebaseerde call-logging software voor jouw klantenservicecentrum. Meer informatie over Zoho Desk
Gebruiksvriendelijke software voor outbound callcenters en voorspellende kiezer vanuit de cloud. Zeer betrouwbaar en veilig. Verhoogt de productiviteit via aanpasbare formulieren, meerstapscampagnes met geautomatiseerde workflows, gecombineerde inbound informatie, realtime personaliseerbare analyses, en de controle en opname van telefoongesprekken. Integreert met je bestaande software via REST API. Ondersteunt outsourcing naar gecontracteerde callcenters. Ideaal voor gedistribueerde kantoren. Betaal per gebruik. Geen installatiekosten, geen stoeltoeslag per medewerker. Meer informatie over Dialfire Gebruiksvriendelijke, volledig uitgeruste software voor outbound callcenters via de cloud met veel geavanceerde functies, maar geen installatiekosten of maandelijkse kosten per medewerker. Meer informatie over Dialfire
LiveAgent is klantenservicesoftware met callcenter-ondersteuning die geschikt is voor alle soorten bedrijven, ongeacht hoe klein of groot ze zijn. Een bedrijf dat de op 2 na grootste smartphonefabrikant van 2015 is draagt veel verantwoordelijkheid. Daarom besloot Huawei om op LiveAgent te vertrouwen als hun oplossing voor klantenondersteuning. LiveAgent bevat meer dan 170 helpdeskfuncties, waaronder livechat, spraak en sociale media. Meer informatie over LiveAgent LiveAgent helpt bedrijven te gedijen in de klantenservice. Creëer een klantengemeenschap, verhoog de klanttevredenheid en bereik succes! Meer informatie over LiveAgent
Telefonie-app voor callcenters en verkoopprofessionals die toegankelijk is binnen je browser, zonder installatie of complexe facturering. Je hoeft alleen maar een nummer te kiezen en te beginnen met het bellen van prospects! Het stelt je in staat de verkoopafdeling te organiseren en te beheren, de kwaliteit van telefoongesprekken te beheren, kosten te verlagen, en televerkoopcampagnes te integreren en automatiseren. CrazyCall is ook een gebruiksvriendelijk platform voor verkoopbevordering dat het rendement van koude prospectie verhoogt en helpt bij conversies vanuit je website. Meer informatie over CrazyCall Telefonie-app voor callcenters en verkoopteams Meer informatie over CrazyCall
Een SMS en Voice Broadcasting autokiezeroplossing voor flexibele uitgaande IVR en Press-1 om leadgenerering over te dragen. Newfies-Dialer wordt gebruikt voor marketing, marktonderzoek, opiniepeilingen en stemmen. Het omvat gespreksfacturering voor telefoonmaatschappijen die Voice Broadcasting als service willen aanbieden aan hun klanten. Meer informatie over Newfies-Dialer Een SMS en Voice Broadcasting autokiezeroplossing voor flexibele uitgaande IVR en Press-1 om leadgenerering over te dragen. Meer informatie over Newfies-Dialer
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Meer informatie over Bitrix24 Bitrix24 #1 free CRM and call center software used by over 4 million companies. 100% free for up to 12 agents. Cloud and open source. Meer informatie over Bitrix24
Freshcaller is een cloudgebaseerd PBX-systeem waarmee je lokale en gratis telefoonnummers kunt kopen in meer dan 40 landen. Hierdoor kan je team deelnemen aan contextuele gesprekken met je bellers. Freshcaller is het ideale callcenter voor startups en kleine teams. Met Freshcaller kunnen bedrijven ervoor kiezen om al hun telefoongesprekken op te nemen, waarbij supervisors kunnen meeluisteren en in realtime met klanten spreken. Meer informatie over Freshcaller Freshcaller is een cloudgebaseerde callcenteroplossing die je helpt bij het opschalen van je bedrijf zonder dat je je zorgen hoeft te maken over de complexiteit. Meer informatie over Freshcaller
Agile CRM-callcentersoftware - Callcenter CRM-software helpt je klantenserviceteam met krachtige tools om tickets sneller te sluiten, zodat klanten je product met succes gebruiken. Functies met geavanceerde telefonie-integraties, uitgaande en inkomende oproepen, gespreksrouting, helpdesk-ticketing, op tags gebaseerde oproepen, helpdeskgroepen, gespreksopnamen, gespreksnotities, gespreksscripts, gespreksrapporten en nog veel meer. Meer informatie over Agile CRM Agile CRM is een complete verkoop-, marketing- en servicesuite ontworpen zodat MKB-bedrijven kunnen verkopen zoals de Fortune 500. Meer informatie over Agile CRM
Zendesk builds call center software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for call center, customer support, help centre and live chat are easy to use and implement and helps business innovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk builds call center, help desk, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call center and help desk software for better customer relationships. Connect with customers on a call center solution built right into the Zendesk ticketing system. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call centre and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. A reliable built-for-the-cloud contact center software
RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. RingCentral Contact Centre provides omnichannel capabilities that let customers decide how they want to engage with you.
Branch empowers enterprises to attract and retain hourly employees by providing a mobile-first technology that helps them get ahead financially. Employee turnover is at all-time highs, costing employers $2,500+ to replace one hourly worker. Retaining and engaging employees can improve a company's productivity, customer experiences, and bottomline. Branch is a mobile-first technology that helps hourly workers grow financially.
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
ExecVision is the only conversation intelligence software built for coaching. Designed by seasoned sales and customer success professionals, ExecVision transforms call recordings into actionable insights, surfaces coachable moments, and provides visibility into what's really being said on calls. Create more top performers by identifying the skills and behaviors of your best employees, creating best practice libraries of exemplary calls, and listening to the unfiltered voice of the customer. ExecVision is the only conversation analytics platform built for coaching. Uncover what top performers are doing differently on calls.
Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy with Dialpad. Cut costs with zero usage fees for local inbound calls and fair use policy on outbound. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Decrease churn by monitoring sentiment. Improve CSAT, FCR, close more tickets, and keep your customers happy with Dialpad Support.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva! | Improve deployment speed | Utilize a flexible staffing structure | Experience dramatic cost savings | Manage your communications from anywhere | Amazing Service | Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features.
Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time. Virtual Call Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers.
Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time. Virtual Call Center is a rich cloud contact centre that provides a flexible, affordable and efficient way to engage with customers.
Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year. Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers. And launching a new center is easy, even on multi-channel or customized systems. Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack.
Gong gives you powerful visibility into your call center¿s conversations. It automatically captures and analyzes your sales and service calls. With Gong, you can improve agent productivity, hear the unfiltered voice of your customer, and guarantee a great customer experience with powerful quality assurance. Get powerful visibility into your call center¿s conversations. Improve agent productivity, and hear the true voice of your customers.
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action. Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools.
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo. Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
NICE inContact is the worlds #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences across multiple channels. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
VanillaSoft helps sales development teams engage over 15,000,000 contacts every month. The platform empowers sales reps to respond to new leads within seconds, interact with leads more consistently, across more channels, and generate more qualified opportunities. Globally, thousands of users employ VanillaSoft's queue-based sales engine and intellective routing to implement sales cadence automation resulting in substantial gains in speed-to-lead, persistency, productivity and revenue-per-rep. VanillaSoft empowers sales teams to respond to leads faster, engage consistently, and develop more qualified opportunities.
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
Met Zingtree kun je eenvoudig interactieve scripts voor callcenters of live-ondersteuning aanmaken, aanpassen en implementeren, en deze kunnen na verloop van tijd goed geoptimaliseerd en verbeterd worden. Zingtree kan geïntegreerd worden met Zendesk, Salesforce, Freshdesk of andere CRM- of Helpdesk-systemen en biedt scriptgeschiedenissen bij elk ticket en volledige analyses en rapporten om knelpunten in het proces aan te wijzen. Daarmee is Zingtree de beste oplossing voor gestandaardiseerde scripts voor medewerkers. Interactieve scripting voor callcenters en live-supportteams, inclusief krachtige CRM-integraties en uitgebreide analyses.
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization. Decision tree driven interactive guides for technical support & customer service
Het Genesys PureCloud-platform is de alles-in-één oplossing voor cloudcontactcenters voor de volgende generatie die je helpt omnichannel-interacties te beheren en te begrijpen in een naadloos klantentraject. Geef je medewerkers één tool voor alle communicatie: bellen, chatten, e-mail, sms en meer. Een intuïtieve interface maakt het eenvoudig te gebruiken, of je nu een agent, supervisor of IT-beheerder bent. Wekelijkse functie-releases zorgen ervoor dat je de verwachtingen van klanten van vandaag en morgen overtreft. PureCloud maakt klantrelaties eenvoudig. Telefoon, e-mail en chat worden verbonden via één tool voor een betere klantbetrokkenheid.
La plataforma Genesys PureCloud es la solución de contact center en la nube "todo en uno" de última generación que le permite gestionar las interacciones omnicanal en un journey consistente e ininterrumpido. Dé a sus empleados una única herramienta para manejar todas las comunicaciones de voz, chat, correo electrónico, mensaje de texto y más. Al tener una interfaz intuitiva, tanto los agentes como los supervisores y administradores de TI la encuentran muy fácil de usar. PureCloud simplifica las relaciones con el cliente. Conectamos el teléfono, el email y el chat a través de una sola herramienta.
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
PureCloud ist die All-in-one-Cloud-Contact-Center-Lsung der nchsten Generation, mit der du Omnichannel-Interaktionen in einer nahtlosen Customer Journey verwalten und verstehen kannst. Gib deinen Mitarbeitern ein einziges Tool, das alle Kommunikation, Sprache, Chat, E-Mail, Social Media und vieles mehr beinhaltet. Eine intuitive Benutzeroberflche macht die Bedienung sehr einfach. Schnelle Innovation sorgt dafr, dass du die Kundenerwartungen heute und morgen bertreffen. PureCloud macht Kundenbeziehungen einfach. Verbindet Telefon, E-Mail und Chat über ein Tool für eine bessere Kundenbindung.
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
Bright Pattern provides the most simple and powerful contact center software for innovative midsize and enterprise companies. Bright Pattern offers the only true omnichannel cloud platform across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Leading global provider of omnichannel cloud-based contact center software.
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions.
Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support. Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy.
Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK.
Easy to use outbound call center software with automated dialers to suit your needs. Unlimited agent accounts and pay as you pricing. CallHub is a sophisticated outreach software for the biggest businesses, yet simple enough for your organization. The only solution that smoothly integrates with your CRM. Use predictive dialer, power, preview or manual dialer depending on your requirement. CallHub also provides voice and text broadcasting. Award-winning SMS, Voice & Call Center tool used by businesses yet simple enough for your cause! Pay as you go, no subscriptions.
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia offers ContactWorld, a global cloud communications platform with guaranteed 99.999 percent platform availability. NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps.
Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. Eliminate costly on premise hardware, and increase agent efficiency and customer satisfaction at scale. Sharpen boasts a 99.999% SLA for its thousands of customers. Sharpen is committed to building a global community of companies that believe a happy customer is a loyal brand advocate waiting to happen. Sharpen is a cloud native omni-channel contact center solution.
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & Sales Engagement to the next level. Get Local or Toll-Free Numbers of more than 40+ countries around the world in just a couple of clicks. CallHippo app provides real-time information and analytics about the users. It allows teams to collaborate on calls and share information among them, allowing managers to make data-driven strategies. We serve Small Business & Enterprise who requires virtual phone system to effectively manage customer support from multiple locations.
Shelf is an award winning knowledge management platform with the best search in the industry enabling call centers save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management & AI expert for best in class search and findability. Unlike other knowledge platforms, Shelf enables agents to search inside of documents and leverages powerful machine learning to automatically recommend content. Contact us for a demo Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution. JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone
Since 2001, PanTerra has been offering the industry's most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee your Inbound Call Center never becomes antiquated. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more. Call center solution offering Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Webgebaseerde oplossing voor livechat en ticketinghelpdesk die de gebruikers ondersteunt om grote hoeveelheden e-mails te beheren en klantenservice van hoge kwaliteit te bieden. Vertrouwd door bedrijven zoals Radisson, American Express en DHL om reactietijden te verkorten en hun klantenondersteuning naar een hoger niveau te brengen. Optie om als een interne serverinstallatie te implementeren op basis van Microsoft SQL. Multichannel ondersteuning met SLA, dashboards en rapportage. 24/7 wereldwijde ondersteuning. Probeer het gratis. Helpdesksoftware met e-mail, livechat, Facebook, WhatsApp, sms, KB, telefoon, SLA, en rapportage. Gebruik het in de cloud of lokaal. Vertrouwd door DHL.
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner.
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. Predictive Dialer With Integrated Web-Phone and Call-Center Solutions.
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now! Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting.
Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel. Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections.
Worlds 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be set up anywhere in the world in 10 minutes. Worlds 1st Google Powered Cloud Call Center
$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity. $125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing. Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Integrated with Global Directory. Video conferencing that offers chat, personal Easynumbers, LiME call forwarding. Easymeeting makes video meetings as easy as a phonecall. Android cameras available for small and large meeting rooms. Applications for Android, iOS, Mac and PC. Call from browser without any need for downloads. Powerful H.323 support. Easymeeting makes video meetings as easy as a phonecall. On any device, be it Android, iOS, Mac, PC, H.323 or browsers.
We possess all the features needed to run an enterprise-scale contact center operation or a 5-agent work at home business. Inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and a built-in Web phone comes standard. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements are also part of the package. All the features needed for large contact center operations, at an affordable price. Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device.
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel. Vocalcom is a leading global provider of cloud contact center software for sales, support and marketing. Pay as you go & scale easily.
KOOKOO is the perfect fit for your inbound or outbound call center, across one or multiple cities. Reduce handle times, and exceed SLA's with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. KOOKOO `s open platform integrates with any business application including ready integrations with Zoho, Salesforce, Zendesk, Freshdesk and Sugar CRM. Go live in a few hours, even integrating with your existing telecom provide KOOKOO CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO.
Close more leads and improve ROI instantly with SalesExec. Setup all lead sources to automatically route leads to sales agents (Push or Pull) Automated distribution of leads based on state, zip, territory, round-robin Power dialer, click-to-dial - no additional charge, use your VoIP solution Email nurture with instant notifications for opened and delivered email Lead management solution that lets you design sales process Improve conversion rates from leads immediately. Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets.
Ameyo is an Omnichannel Customer Engagement software that enables enterprises and SMBs to deliver omnichannel customer experience. Ameyo's contact centre software offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally. Ameyo Call Center Suite is a comprehensive interaction management solution for Enterprise Contact Centers and SMBs.
Dixa biedt de volgende generatie van callcentersoftware voor merken en klantgerichte teams. Beantwoord telefoontjes, e-mails, chats en Facebook-berichten in realtime vanuit je browservenster. Krijg kwaliteit VoIP met lokale snelheden over de hele wereld en voer naar behoefte schaalvergroting of -verkleining uit. Prijzen beginnen bij $ 19 per medewerker, met kortingen beschikbaar voor extra praatgrage teams. Profiteer van geavanceerde gespreksroutering, IVR's, automatisch terugbellen, prestatiestatistieken, klantherkenning en meer voor een betere ervaring voor je medewerkers en klanten. Dixa biedt de volgende generatie van klantenservicesoftware die merken verbinding geeft met hun klanten. Krijg kwaliteit VoIP vanaf $ 19 per medewerker per maand.
Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest. Cloud-based call center technology that assist firms with contact management, appointment scheduling and call recording.
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands. Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service.
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics. A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
Evolve IPs omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere. Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features.
Perfect for 10+ users - Free Trial. Get the highest connection rate with our Outbound Call Center Software designed to convert more leads faster. Now you can call, email, and text your leads in a single platform. You can also reduce headcount by at least 20% through our Conversational artificial intelligence Agent which will pre-qualify your leads using a real human's voice, but without any human interaction. Perfect for 10+ users-Free Trial. Get the highest connection rate with our Outbound Call Center Software with artificial intelligence.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include: Zero startup costs, Low infrastructure costs, Linear pricing, True Plug & Play, Bring your own SIP devices and trunks, Full white-labeling, All standard and advanced features included for one-price, Voicemail-to-email, Fax-to-email, SMS/MMS integration, Click-to-call, WebRTC phone, TLS, SRTP, ZRTP, Multi-tenant, single server Branded tech support in the USA Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels. A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports.
Unified and Integrated Environment, where businesses control all channels seamlessly. Omnis extends the intelligent queuing strategy mechanism, typical of the voice calls distribution systems, to multi channels including Email, Chat, SMS, Fax, WEBRTC, Video Call and additional customized channels. Next-Generation Contact Center Software - See how you can Engage your customers with our unique technology -Real Time and Powerful
Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll free number included. Most importantly eliminates manual call logging. Additionally you can couple this with the world class Snapforce CRM to combine them for a seamless one system platform. Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features.
Speed to Contact is an enterprise sales automation company and the makers of RICOCHET360 (the fastest internet lead dialer commercially available). Ricochet360 is ideal for both inbound & outbound call centers, including fast dialer, CRM & lead management system, cloud phone system and a rich marketing automation platform (phone, email and SMS). Sign up for a free demo and blast your contact, conversion & retention rates to new highs. Ricochet360 is the All-in-One Dialer, CRM and Marketing Automation Platform. Automate 95% of your sales workflow.
Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management. Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.
VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily! Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center.
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more!
Verint Monet is a simple, cost-effective cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce, Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution. A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments. XenCALL is a call center automation software with predictive dialing, lead distribution and a live floor map of your sales team.
QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center. QueueMetrics is an Asterisk call-centre monitor.
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams. Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
We have created the best yet way to manage ALL your business communication in one place. OXON focus is: #1 Omnichannel Customer Support #2 Sales Teams and Telemarketing #3 Personal Email Marketing #4 Agents Management & Customer Experience Insights OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform. A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform. Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics.
Versature is the leading SaaS-based business communications service provider for Canadian call centers. Versature is an award winning company that is raising the bar for business VoIP services with sophisticated features, free international calling, enterprise integrations and in-depth call analytics software. Call centers rely on Versature's solutions to improve agent performance through intelligent call distribution, long-term call recordings and real-time operations monitoring. Versature is a leading SaaS-based communications provider that delivers quality VoIP and analytics solutions to Canadian call centers.
Embedded product with inbuilt IP PBX, ACD, Recording Predictive Dialing, Telephone Recording , 45 Field CRM , 3 Level disposition , Appliance can be used as standalone Telephone Recording System, IVRS, OBD IVRS, Conference Bridge , Police Diall 100, Police Interception Recording , IP PBX. Appliance has all type of trunk connectivity like ISDN PRI , Analog CO, SIP, GSM trunk etc. Inbuilt hard disk for data storage, Can be customize further, SMS, Email, CRM & integration through API Standalone Unified Communication System - No need of server to run your communication need. Appliance can be used for Call Center.
Provides a fully hosted cloud PBX and unified communications. Provides a fully hosted cloud PBX and unified communications.
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports. Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement. Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction. Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable.
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow. Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience.
LiveVox is een toonaangevende leverancier van cloudoplossingen voor contactcenters op ondernemingsniveau (meer dan 25 medewerkers), waarmee meer dan 12 miljard interacties per jaar worden beheerd via een omgeving met meerdere kanalen. Met meer dan 15 jaar pure cloudexpertise geeft dit systeem leiders van contactcenters de mogelijkheid om effectieve betrokkenheidsstrategieën in te zetten op alle klantenkanalen. Dankzij de toonaangevende functionaliteiten voor risicobeperking en beveiliging kunnen klanten zich snel aanpassen aan een veranderende zakelijke omgeving. LiveVox is een toonaangevende leverancier van cloudoplossingen voor contactcenters die gebruikmaken van een omgeving met meerdere kanalen.
Call Box is the leading provider of call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is a comprehensive solution to improve phone handling processes, convert more leads, and enhance customer experience.
It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform. It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform.
Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers. PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing.
Steam-Connect is an online software package which is being applied successfully by call centres, contact centres and other customer service organisations. Can Steam be of use to you? All centres and contact centres typically handle several kinds of customer contact for the companies that seek their services. Having the right tools is a fundamental prerequisite for success. Steam has been developed specifically to organise every detail of customer contact in the most efficient way. Call center solution to simplify all your communications with consumers and prospects.
Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
RingOver: the 100% cloud-based phone system to help call centre agents maximize efficiency. Set up an on-site or remote call-centre in 5 mins. Obtain numbers in 65+ destinations to enjoy unlimited in & outgoing calls. Sync RingOver with CRM and Helpdesk tools to benefit from automatic data-sync. Empower supervisor agents with real-time monitoring, detailed call analytics, user performance, double-listening, after-call management, call logs, journeys and more. Free trial available. 100% cloud-based call centre phone system with automated call management, routing, analytics & supervision features.
QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption. QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements.
Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent. Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent.
bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres.. We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge. Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools.
CallCenterHosting's (CCH) hosted predictive dialer ensures that you are not going to miss a single lead that could be promising to your business. It maximizes the agents' productivity because it doesn't connect the agents with busy signals, voicemails, or invalid numbers. For a customer base that is spread across different countries, it's algorithm takes care of the demography and time zone of every individual customer so that you only connect to the right people, at the right time. CCH's hosted predictive dialer is packaged with features such as message automation, intelligent call routing, campaign management etc.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center" A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement.
Teams use Compass to streamline complex processes and tasks with interactive workflows. Take the guesswork out of your processes and chart a clear path to success. Create your own knowledge base of internal information that your team has only a click away while they work. Collect information with your own customized form fields and then automatically distribute it with your favorite integration providers. Streamline processes and tasks with interactive workflows. Take the guesswork out of your work and chart a clear path to success.
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose. A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.
Speech analytics and pervasive call center performance management solution for large and small contact centers. Speech analytics and pervasive call center performance management solution for large and small contact centers.

door CyTrack Intelligence Systems

(4 beoordelingen)
CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level. Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
Contact center creation platform that supports calls received from a variety of communication channels. Contact center creation platform that supports calls received from a variety of communication channels.
Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management. Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.
Discover contactSPACE: the intuitive but powerful contact centre solution that enables your team to have quality conversations at scale. Our patented CallGuides and smart diallers make your agents' job a piece of cake, supercharging productivity and enabling better business outcomes. We help a wide array of organisations including ASTIA, UNSW, Greenpeace, and ALI Group revolutionise their customer experience. Get a demo today to discover a custom solution tailored to your organisation's needs. contactSPACE provides a cloud contact centre solution that helps improve customer conversations, and increase productivity.
Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations. #1 Cloud Call Center Software $59/user. Absolutely the best in class top brand cloud call center software for the lowest price.
ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts. ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology.
Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership! Reach out today to learn more. Call 888.808.3529!
Software voor callcenters - verhoog je inkomsten uit telemarketing/televerkoop met het platform van Focus Contact Center voor uitgaande-inkomende gesprekken. Dit product maakt omnichannel-communicatie eenvoudig in het gebruik, snel en intuïtief. Bied je medewerkers krachtige, geautomatiseerde tools zoals voorspellende nummerselectie, gespreksopname, IVR, HLR, gespreksroutering, zwarte lijsten, ingebouwde CRM, ticketsysteem en meer. Naadloos te integreren met CRM-systemen zoals Salesforce, MS Dynamics en meer. Software voor callcenters - gespreksopname, live controle, geavanceerde rapportage, multichannel (telefoon, sms, e-mail, chat, webformulier, sociaal).
HoduCC is a FreeSWITCH based call center software which promises to offer contact center software solutions that are best suited to all the call centers. As a VoIP call center software provider, HoduSoft ensures that its FreeSWITCH based call center product offers intelligent, quick and secure contact center solutions. HoduCC has been therefore designed to ensure that user loyalty is built and customer expectations are exceeded. Call Center Software with call monitoring, reporting, agent mapping, and more.
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Met thinQ heb je de volledige controle over elk aspect van het inkomende en uitgaande spraakverkeer van een bedrijf. thinQ, met innovatieve Least Cost Routing (LCR) en de enige gratis LCR in de sector, stelt bedrijven in staat om te profiteren van geoptimaliseerde beltarieven bij meerdere providers, inclusief rampherstel, taakverdeling en gespreksanalyse in de software. Dankzij diensten voor het land van herkomst kunnen bedrijven ook lokale en gratis nummers bestellen en mogelijkheden voor sms/mms, CNAM en LRN inschakelen. thinQ biedt volledige controle over elk aspect van de inkomende en uitgaande communicatie van een bedrijf binnen een krachtig cloudplatform.
ZaiLab is a next-generation software company specializing in omnichannel contact center software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency. Our software is quick and easy to set up and change. It routes and prioritizes interactions intelligently. You get instant access to support. With our usage-based pricing model, were making it possible for even the smallest operations to access the most sophisticated software
Infinity ECM is an Award-winning Business Management platform that brings a fast IT digital enterprise transformation and includes 15+ fully integrated systems modular subsystems that every modern business needs. Combines in one platform & one interface solutions such as: CRM, DMS, RMS+CMS, CMSx2, ITSM, EAM, KMS, BPM, GRC, IAM The Infinity ECM platform has won the prestigious EuroCloud Europe Award for Best European System for 2017. Infinity ECM platform - Award Winning 15 in 1 Business Management Software (CRM, DMS, BPM, CMS, ECM)
Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration - Aavaz is the hub that ties your contact center together. Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling. Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more! PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops.
For contact centers with 10+ agents, VHT Callback shortens caller hold time. Less time on hold means fewer abandons & reduced caller frustration. This leads to better experiences, more favorable views of agents, & customers are more likely to become brand promoters, sharing their positive experience with others. VHT invented virtual queuing technology, holds numerous call center technology patents, and has proven to drive stronger NPS scores among several Fortune 1000 companies. Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents).
CallBlitzer's end-to-end automated voice broadcast and outbound predictive dialer system is designed to boost contact and conversion rates by 150%+. Our 95% accurate answering machine detection, ringless voicemail, and suite of advanced automation capabilities keep your cost per transfer lower than any other solution out there. Our powerful platform also enables live call transferring through our built-in IVR to empower seamless list and campaign management. Powerful voice broadcast and predictive dialer with easy same-day deployment, rates as low as 1ç/min, & 5000 minutes free upon signup!
Snowfly is a leading gamification-based employee incentive, recognition and data analytics company. We create a customized approach for each client to provide the best employee engagement for their organization using a unique variable-interval and positive-reinforcement reward and recognition system. We use analytics to provide actionable steps towards individual and organizational improvement via focused recognition and real-time incentives. We deliver measurable results to each & every client. Gamification-based online SaaS incentive & recognition programs powered by Snowfly.
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.

door Call Center Development Services

(2 beoordelingen)
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size. Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation.
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones. Improve agent performance and increase call center awareness with real time reporting for the agents. Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.
Please call for a "live demonstration" to view from your computer. Genesis is a Web Hosted (SaaS) Predictive Dialing Call Center Solution Platform, you can select what modes you need, i.e. (Outbound, Inbound, Blended, and Preview). No operating software and no soft phone are downloaded on your computer, no local and long distance phone bills for outbound dialing. You have total control of the telemarketers from the Genesis Admin interface and your agents operate from their agent interface. Hosted call center solutions. predictive, power, preview, inbound and blended modes.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities. Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
Call2kitchen is a VoIP Call Center system designed to enable restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location. Our product integrates with some of the most important POS Systems, like Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint, placing the order directly to the kitchen, avoiding double entry. Restaurant Call Center for Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint.
C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with any CRM (Ticketing CRM & Lead Management System) to give a 360 customer engagement experience. We are recognized by Gartner, worlds leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe. In our recent run of achievements, C-Zentrix has been awarded as "Product of the year" for the year 2014. End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs.