Nextiva

Great Product

Opmerkingen: Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly

Pluspunten:

Interface is very customizable in the way that I need it

Minpunten:

Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.

An incredibly useful VoIP solution

Opmerkingen: My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.

Pluspunten:

Nextiva works very well for internal and external communication between our employees and customers. It has a lot of functionality that is simple to setup. Our account rep [sensitive content hidden] is awesome and works with us on everything!

Minpunten:

The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.

Buyer Beware

Opmerkingen: 0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you.
7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.

Pluspunten:

With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.

Minpunten:

Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.

Easy, Reliable, Great Quality

Opmerkingen: overall this is a reliable and great service

Pluspunten:

Nextiva is easy to use, and reliable. I love the team messaging and video conferencing. Their support is responsive and helpful. Call quality is excellent

Minpunten:

Advanced features are frustrating to learn for someone without a lot of experience

Nextiva is a stable provider but app could be improved

Opmerkingen: Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

Pluspunten:

Stability and ease of use and management. Have not had any major issues or outages since implementation.

Minpunten:

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

Good choice for Voip

Opmerkingen: I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features.

Pluspunten:

Comparable pricing, good features, easy to setup, good tech support thus far.

Minpunten:

Some features like video conferencing and integrations are limited.

Nextiva is the best system around

Opmerkingen: Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.

Pluspunten:

Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.

Minpunten:

Nothing in the system is an issue - works well

NEXTIVA HIRES EDUCATED AND KIND PEOPLE!

Opmerkingen: It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. The culture of the company is consistent and admirable.

Pluspunten:

NEXTIVA HIRES EDUCATED AND KIND PEOPLE! [sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!

Minpunten:

I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.

Nextiva makes it easy to manage seven business call flows.

Opmerkingen: Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.

Pluspunten:

The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.

Minpunten:

We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.

A Solid Choice You Won't Regret

Opmerkingen: Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for and the services we get. There is no confusion during the initial process, even though I am not a technical guy. I'm just a small business manager but I was able to set up the entire phone menu system myself. Great product.

Pluspunten:

Customer service is great. Ease of Use is there. Clarity in how to get to your goals for the phone system.

Minpunten:

There is not much I don't like. Nothing so huge that it would need to be mentioned.

No-Brainer switching to Nextivia

Opmerkingen: It has been a over pleasant experience. 10/10 would recommend.

Pluspunten:

I liked the included features for the price.

Minpunten:

I have not found anything that I dislike yet.

Best Money We've Spent On Communications

Opmerkingen: It has been pretty seamless. The setup went smoothly and was pretty much taken care

Pluspunten:

The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting.

Minpunten:

The text was a little bit hard to get set up on my mobile phone.

Very solid phone system

Opmerkingen: Very pleased! I came back to Nextiva recently and I am not upset with my move. It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability stays like it is. Thank you Nextiva!

Pluspunten:

Nextiva has listened to their customer base over the years and fixed a lot of shortcomings. It is nice to see things being improved and Nextiva is now much more than just a phone system.

Minpunten:

The support channels could be a little quicker on response time, but with the new Partner Support options, this is getting a lot better from a partner perspective.

Excellent customer service and product!

Opmerkingen: We truly enjoy our new system and everyday we master how to use it. We are very gald for the customer service backup and accessibility!

Pluspunten:

Excellent customer service, as each agent is knowledgeable and able to answer a gamut of questions. System takes practice to master, but agents are always willing to help, and thwy are easy to reach.

Minpunten:

Learning curve is more challenging than expected. Phone queues and buttons are not very intuitive but we will practice.

Dialing Up Success with Nextiva

Opmerkingen: I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like [sensitive content hidden]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear! My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing. Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high. Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success.

Pluspunten:

Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead.

Minpunten:

I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it

Great phone system, I would highly reccomend!

Pluspunten:

Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution.

Minpunten:

I do not have anything currently. I really like the system we have and would recommend it highly.

Nextiva is a great product to help organize your phone tree system

Opmerkingen: Overall, Nextiva has been great. We had one issue in the past but it was resolved and the has never happened again. We still sometimes have issues with our auto attendant when we want to change it but overall, it's great.

Pluspunten:

I like how if you have any issues with the Nextiva system, you can call the help desk and get serviced fairly quickly. (some days are better than others)

Minpunten:

This one is easy for me. What I like the least about Nextiva is a lot of times when we fix/add a change to our phone tree, it can mess up other aspects of our phone tree. What has worked in the past could break and no one understands why. This mainly happens when we try to adjust to auto attendant. We try not to change much.

Comprehensive Telephone Service

Pluspunten:

Nextiva addresses all of the needs for our business and more. My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed. The application is also accessible via desktop app, mobile app, or desk phone, and I appreciate the versatility. Overall I believe this is a solid choice to go with. There are a few standard features, and then ones you can add based on your specific needs. User licenses for different products are also available.

Minpunten:

The service can be spotty depending on which application you are using. If you have all three, however, the advantage is that you can switch between them if one is having problems.

Nextiva is my go-to choice for VOIP!

Opmerkingen: For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes.

Pluspunten:

From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.

Minpunten:

While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.

Very Happy to Find Nextiva

Opmerkingen: I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.

Pluspunten:

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

Minpunten:

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Great Partner

Opmerkingen: Exceptional. Their team always goes above and beyond for us and our franchisees.

Pluspunten:

Consistent service. I don't want to say "never," but service related issues on their end are very, very rare - almost unheard of. We use them in our corporate office, corporate franchises, and highly recommend them to franchisees. It's easy to forget they're there because it runs so smoothly. Implementation is easy and thorough through their implementation team. Customer service is top notch. The reps are knowledgeable and helpful.

Minpunten:

Managing auto attendants for multiple locations is difficult through the web interface. There's not a single screen to upload a recording, listen to it and others, and apply the right one to the attendant. For auto attendants that need different recordings for things like emergency closures or holidays, there is not a third option beyond Business Hours and After Hours that can be enabled quickly. The two have to be manually overwritten before and after.

Solid performance with useable features.

Opmerkingen: Great. They've helped us do more with less.

Pluspunten:

Call routing, mobile usage. Being able to keep the calls coming in and being handled when they need to be, from wherever we are is key.

Minpunten:

Some setup can be less than intuitive but support is very helpful.

Best APP ever!

Opmerkingen: I'm very pleased with the service provided, my team use it daily and we don't have any issues

Pluspunten:

The platform is very easy to handle and communication is outstanding.

Minpunten:

would be great to have the ability to send messages for any number not the saved ones only

A great cloud phone system for your business.

Opmerkingen: Coming from administering an on-prem system, this was a completely different ballgame. I did not like the interface at first, but I've gotten used to it, and it's quite easy on the eyes. When I started becoming familiar with the product, it just works. You can even have a phone at home, without the pressures of special hardware or VPNs to the office. Call quality is great.

Pluspunten:

Nextiva support is great. I've only had a few issues I need to reach out to support about, and they've always been able to help me. Friendly knowledgeable technicians make you feel at ease that your issues will be resolved in one call.

Minpunten:

I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces. That being said, once you get used to it, it is very easy to use, and nice to look at.

Bang for your buck

Opmerkingen: With there incredible pricing model you get allot for your buck with there

Pluspunten:

An an MSP we provide the service to 15+ customers. With there incredible support we can hammer out issues less than an hour.

Minpunten:

there can be outages, but that goes with all services they have a page that shows real time what's going on and you can opt in for email alerts