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Wat is Nextiva?

Met Nextiva Chat kun je je omzet verhogen, een snellere service leveren en de efficiëntie verhogen. Communiceer proactief met je klanten en prospects met Proactive Chat. Je kunt eenvoudig met aarzelende bezoekers praten en zonder klik een gesprek beginnen. Verhoog de efficiëntie met chatplanning, tekstsnelkoppelingen en onbeperkte wachtrijen. Naadloze integratie met andere Nextiva-producten voor een volledig overzicht van klanten.

Wie gebruikt Nextiva?

Bedrijven die in realtime met klanten en prospects willen communiceren en die interacties vervolgens gedurende de hele klantreis volgen om een volledig overzicht van klanten te krijgen.

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Twijfels over Nextiva? Vergelijk met een populair alternatief

Nextiva

Nextiva

4,6 (730)
US$ 30,95
maand
Gratis versie
Gratis proefversie
103
21
4,5 (730)
4,5 (730)
4,5 (730)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
50
Geen integraties gevonden
3,7 (66)
3,5 (66)
3,6 (66)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Nextiva

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,5
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Suzi
Suzi
Project Manager in VS
Geverifieerde LinkedIn-gebruiker
Halfgeleiders, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great communication tool with good customer service.

5,0 10 maanden geleden

Opmerkingen: On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees

Pluspunten:

Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times.

Minpunten:

Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks.

Reactie Nextiva

10 maanden geleden

Hello, Suzi. Thank you so much for taking the time to leave us your review. We're delighted to read your feedback - thanks for the love and if anything comes up, feel free to reach out!

Aaron
Network Administrator in VS
Vervoer/over de weg/per spoor, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

2 Years With Nextiva

5,0 4 weken geleden Nieuw

Opmerkingen: Overall its been pleasent, the documentation is throrough theyve been quick to help with any issues that aren't arelady addressed.

Pluspunten:

Overall experience is palletable, theyre quick to answer any questions and support is avaiblbe 24x7. There hasn't been an issue they have not been able to resolve, our business deals with calls first and foremost, its important that our customers can reach a live person 24/7 and Nextiva systems allows for just that.

Minpunten:

Purely from an administrative standpoint, i would like to have the option to procure more licenses for users at my descretion, along with being able to manually set a password for a user to log into the nextiva app. For now my only options are to send a "resetpassword" email link

Jamie
Operations Manager in VS
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Buyer Beware

3,0 4 weken geleden Nieuw

Opmerkingen: 0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you.
7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.

Pluspunten:

With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.

Minpunten:

Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.

Chris
Unified Communications Director in VS
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

America runs on Dunkin, our business runs on Nextiva

5,0 2 maanden geleden

Opmerkingen: We switched from a competitor to Nextiva based on poricing model and found the accessibility, management and support to be superior. Our overall experience has been excpetional.

Pluspunten:

Scalability, features, flexibility, up front pricing.

Minpunten:

Admin and Enterprise management portals could be smoother.

James
CEO in VS
Directiekantoor, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Nextiva makes it easy to manage seven business call flows.

5,0 4 weken geleden Nieuw

Opmerkingen: Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.

Pluspunten:

The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.

Minpunten:

We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.