--- description: Ontdek de plus- en minpunten van Nextiva en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [VoIP-software](/directory/30940/voip/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.nl/software/175788/nextiva Pagina: 1 / 38\ Volgende: [Volgende pagina](https://www.capterra.nl/software/175788/nextiva?page=2) > Met Nextiva Chat kun je je omzet verhogen, een snellere service leveren en de efficiëntie verhogen. Gemakkelijk communiceren met klanten en prospects. > > Oordeel: score van **4.6/5** door 919 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Nextiva? Bedrijven die in realtime met klanten en prospects willen communiceren en die interacties vervolgens gedurende de hele klantreis volgen om een volledig overzicht van klanten te krijgen. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 919 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Nextiva - **Locatie**: Scottsdale, VS - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Spaans - **Beschikbare landen**: Verenigde Staten ## Functies - Aanpasbare sjablonen - Activiteitendashboard - Agent-interface - Automated Attendant - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Bestanden delen - Bewaking van sociale media - CTI (Computer Telephony Integration) - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Distributie via meerdere kanalen - Employee Coaching Tools - Enquêtes opstellen - Erkenning van medewerkers - Feedbackbeheer - Geautomatiseerde routing - IVR - Kwaliteitsbeheer - Live Results Sharing - Mobiele toegang - Opmerkingen/notities - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - PBX - Postplanning - Prestatiebeheer - Proactief chatten - Rapportage en analyse - Realtime chatten - Samenwerking tussen meerdere gebruikers - Samenwerkingstools - Sentimentanalyse - Toegangsopties/machtigingen - Toezicht houden op klachten - Transcripten/chatgeschiedenis - Tweewegs audio en video - Vergaderen - Virtuele extensies - VoIP - Voicemail - Workflow Automation ... en 28 meer functies ## Integraties (16 in totaal) - ActiveCampaign - CallRevu - DV Pinnacle - Gong - Google Contacts - HubSpot Marketing Hub - HubSpot Sales Hub - Microsoft Access - Microsoft Outlook - Microsoft Teams - Mitel CX - RIMS paging - Salesforce Sales Cloud - SharedContacts.com - Zoho CRM ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [VoIP-software](https://www.capterra.nl/directory/30940/voip/software) ## Gerelateerde categorieën - [VoIP-software](https://www.capterra.nl/directory/30940/voip/software) - [Unified communications software](https://www.capterra.nl/directory/31035/unified-communications/software) - [Zakelijke telefoonsystemen](https://www.capterra.nl/directory/31101/business-phone-systems/software) - [Cloud PBX-software](https://www.capterra.nl/directory/31102/cloud-pbx/software) - [Contactcenter software](https://www.capterra.nl/directory/32035/contact-center/software) ## Alternatieven 1. [3CX](https://www.capterra.nl/software/158704/3cx) — 4.4/5 (468 reviews) 2. [RingEX](https://www.capterra.nl/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 3. [Ooma Office](https://www.capterra.nl/software/174109/ooma-office) — 4.4/5 (248 reviews) 4. [Dialpad](https://www.capterra.nl/software/190976/dialpad-sell) — 4.2/5 (571 reviews) 5. [JustCall](https://www.capterra.nl/software/157853/justcall) — 4.1/5 (225 reviews) ## Reviews ### "Nextiva is amazing" — 5.0/5 > **Ginna** | *28 juli 2025* | Rechtspraktijk | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. > > **Minpunten**: I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. > > Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. ----- ### "Great communication tool with good customer service." — 5.0/5 > **Suzi** | *24 april 2023* | Halfgeleiders | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times. > > **Minpunten**: Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks. > > On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees ----- ### "Nextivia - Good Phone Service At A Good Price" — 3.0/5 > **Kyle** | *22 april 2025* | Automotive | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: IT was really easy to setup users and deprovision users > > **Minpunten**: Sometimes voip phones would have provisioning issues reaching the server > > Its been pretty good for the most part. There isnt much we dont like. ----- ### "Travel Agency/Small Business" — 5.0/5 > **Sara** | *10 juni 2024* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. > > **Minpunten**: I wish they had an option to have a separate ringtone ----- ### "Great Product" — 5.0/5 > **Angelia** | *5 december 2023* | Publieke zaken | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Interface is very customizable in the way that I need it > > **Minpunten**: Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience. > > Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly ----- Pagina: 1 / 38\ Volgende: [Volgende pagina](https://www.capterra.nl/software/175788/nextiva?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/175788/nextiva) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens