Wat is Five9?
Creëer gepersonaliseerde klantenservice-ervaringen via de telefoon, internet, chat en meer met de kracht van praktische AI. Gebruik gegevens van klantintentie en intelligente routing om te zorgen dat je klanten bij de juiste medewerker terechtkomen. Bied je medewerker extra begeleiding voordat ze de telefoon opnemen. Bied intuïtieve self-serviceopties met realtime natuurlijke taalverwerking. Synchroniseer automatisch interacties met je CRM en bewaak en rapporteer in realtime over de prestaties. Ontdek waarom meer dan 2000 klanten op Five9 vertrouwen.
Wie gebruikt Five9?
Five9 is een toonaangevende leverancier van cloudsoftware voor contactcenters, die duizenden klanten bedient en organisaties van elke omvang helpt bij de overgang van lokale software naar de cloud.
Waar kan Five9 worden geïmplementeerd?
Cloud, SaaS, Web, Mac (desktop), Windows (lokaal), Linux (lokaal), iPad (mobiel)
Over de leverancier
- Five9
- Gevestigd in San Ramon, VS
- Opgericht in 2001
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Brazilië, Canada, Duitsland, Ierland, Verenigd Koninkrijk en nog 1 andere
prijzen van Five9
Beginprijs:
- Geen gratis proefversie
- Geen gratis versie
Five9 heeft geen gratis versie en biedt geen gratis proefperiode. Five9 heeft een betaalde versie vanaf US$ 100,00/maand.
Over de leverancier
- Five9
- Gevestigd in San Ramon, VS
- Opgericht in 2001
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Brazilië, Canada, Duitsland, Ierland, Verenigd Koninkrijk en nog 1 andere
Video's en afbeeldingen van Five9
Vergelijk de kosten van Five9 met soortgelijke producten
Functies van Five9
Alternatieven voor Five9
Thrio
DCDial
Reviews over Five9
Angelina V.
Very Useful
Opmerkingen: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Pluspunten:
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Minpunten:
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Reactie Five9
3 jaar geleden
Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy
Kimber C.
If you want the best...
Opmerkingen: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Pluspunten:
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Minpunten:
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Reactie Five9
3 jaar geleden
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service. Best Regards, Cindy Seto Customer Advocacy Manager
Wei jie H.
Overwogen alternatieven:
Cloud Contact Center Solution for Ever Changing Business Need
Opmerkingen: Ease of deployment and expansion based on ever changing business need.
Pluspunten:
Flexibility to expand and downsize the capacity
Minpunten:
Lack of Coverage and Support in certain region and countries outside US.
Christopher M.
Overwogen alternatieven:
Hard to implement, but robust
Opmerkingen: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Pluspunten:
Once you get it going, which isn't easy at all, it doesn't quit running.
Minpunten:
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Ikiera J.
My Five9
Opmerkingen: Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to the system, sometimes has it's glitches from time to time with login issues but would still recommend the software to anyone curious of purchasing.
Pluspunten:
I loved that it was easy to navigate, integrating our phone system software into Five9 was also simple. Monitoring, logging and recording calls are an absolute need for me to perform my job well.
Minpunten:
There were some run-ins where the software was acting a bit crazy and not logging me in. I hated when I had to wait on support to reset my login, sometimes they took a bit longer than expected to respond to support tickets.
