--- description: Ontdek de plus- en minpunten van Five9 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Five9 - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9) # Five9 Canonical: https://www.capterra.nl/software/132405/five9 Pagina: 1 / 21\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132405/five9?page=2) > Cloud contactcenter met praktische AI – integratie van inkomende en uitgaande gesprekken, ACD, IVR, voorspellende nummerselectie, chat, gespreksopname en CRM. > > Oordeel: score van **4.2/5** door 481 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Five9? Five9 is een toonaangevende leverancier van cloudsoftware voor contactcenters, die duizenden klanten bedient en organisaties van elke omvang helpt bij de overgang van lokale software naar de cloud. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 481 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Five9 - **Locatie**: San Ramon, VS - **Opgericht**: 2001 ## Commerciële context - **Beginprijs**: US$ 159,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (lokaal), Linux (lokaal), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Pools, Portugees, Spaans - **Beschikbare landen**: Brazilië, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare rapporten - Aanpasbare sjablonen - Activiteitendashboard - Agent-interface - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Bestandsoverdracht - CRM - Call screening - Callcenterbeheer - Campagnebeheer - Chatbot - Communicatie via meerdere kanalen - Dashboard - Door gebeurtenissen geactiveerde acties - Employee Coaching Tools - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - IVR - KPI-controle - Kwaliteitsbeheer - Lijstbeheer - Meerdere scoremodellen - Opnemen - Oproepen bijhouden - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsbeheer - Personeelsplanning - Predictief kiezen - Rapportage en analyse - SIP-trunking - Telefoongesprekken transcriberen - Third-Party Integrations - VoIP - Voor callcenters - Waarschuwingen/Meldingen - Wachtrijbeheer - Werkprognoses - Workflowbeheer ... en 16 meer functies ## Integraties (16 in totaal) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Auto-dialer software](https://www.capterra.nl/directory/30999/auto-dialer/software) - [Telemarketing software](https://www.capterra.nl/directory/31034/telemarketing/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [Calabrio ONE](https://www.capterra.nl/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Reviews ### "Five9 - One-Stop CCaaS Call Center Platform" — 5.0/5 > **Andrey** | *25 januari 2024* | Bankwezen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX, call routing, recording, logging and analytics > > **Minpunten**: It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive > > Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform ----- ### "Cloud Contact Center Solution for Ever Changing Business Need" — 4.0/5 > **Wei Jie** | *15 juni 2022* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Flexibility to expand and downsize the capacity > > **Minpunten**: Lack of Coverage and Support in certain region and countries outside US. > > Ease of deployment and expansion based on ever changing business need. ----- ### "Five9 cloud phone" — 3.0/5 > **Amitabh** | *19 november 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: 1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage. 2. You can setup from station based on Gateway or any id that you configured. 3. Proper reporting of incoming and outbound calls. > > **Minpunten**: 1. Automatic logout from the machines if you are not there for even 5 minutes. 2. Voice quality is not that much clear and good. 3. Very slow and time taking to start in the day. > > We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work. ----- ### "Too big to keep up" — 4.0/5 > **Wil** | *12 januari 2023* | Financiële dienstverlening | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: Five9s platform was very dependable. The support teams were top-notch. > > **Minpunten**: We primarily used Five9 for outbound call center. The bare functionality was there but it was not a product that was meant for this purpose. New challenges like spam mitigation and answering machine detection were severely lacking. So much so that our rep provided us outside services to help with Spam mitigation at a great cost and in such a way that was virtually impossible to admin from their interface. > > A stable relationship ended when other outbound dialer solutions specialized in that area became too much to pass over. We switched to Convoso and have been very happy. ----- ### "Five9 - for me it’s rating at 9" — 5.0/5 > **Farah** | *30 juni 2021* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use, easy to setup, features \& functionality, cloud solution, supervisor desktop, browser adaptor > > **Minpunten**: Wallboard feature to share data as a link is required New Integrations with newer brands are required customizations take longer to build > > Amazing experience as an agent Supervisor desktop is great for real-time monitoring As an admin it’s straight forward and easy to setup ----- Pagina: 1 / 21\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132405/five9?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/132405/five9) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens