Wie gebruikt Aircall?

Voor bedrijven in het MKB die de telefoon dagelijks gebruiken om zaken te doen (verkoop of ondersteuning)

Wat is Aircall?

Aircall is het cloudgebaseerde telefoonsysteem bij uitstek voor moderne merken van meer dan 3 gebruikers. Door de naadloze integratie met de populairste CRM- en Helpdesk-tools, helpt dit platform verkoop- en ondersteuningsteams om duidelijk en efficiënt te communiceren. Beheerders kunnen meteen nummers uit meer dan 100 landen toevoegen, hun teams opschalen op basis van seizoensbehoeften en diepgaande inzichten verkrijgen via realtime analyses. Aircall is toegankelijk voor desktop en mobiele app en wordt vertrouwd door meer dan 3000 bedrijven over de hele wereld. Begin vandaag nog met je risicoloze proefversie!

Aircall - Details

Aircall

http://aircall.io

Opgericht in 2014

Aircall - Prijsoverzicht

Aircall vanaf US$ 30,00/maand. Aircall heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Aircall.

Beginprijs

US$ 30,00/maand
Zie de prijsinformatie

Gratis versie

Nee

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Aircall

Auto-dialer software
Automatisch nummers kiezen
CRM
Oproepen opnemen
Oproepscripts
Oproepverdeling
Predictief kiezen
Preview dialer
Progressief kiessysteem
Telefoongesprekken plannen
Campagnebehee
Escalatiebeheer
Gemengd callcenter
Handmatig kiessysteem
Inbound callcenter
Interactive Voice Response (IVR)
Oproepen opnemen
Oproepregistratie
Oproepscripts
Outbound callcenter
Predictief kiezen
Progressief kiessysteem
Rapportage en analyse
Realtime chatten
Wachtrijbeheer
Archiveren
Bestandsoverdracht
Bookmarking van opname
Direct ophalen
Door gebeurtenissen geactiveerde opname
Geplande opname
On-demand opnamen
Opnemen van gedistribueerde oproepen
Oproepen delen
Schermactiviteit vastleggen
Video-oproepen opnemen
Callcenter
Enquêtebeheer
Invoer via telefoontoetsen
Meerdere scripts
Oproepen opnemen
Oproepen routeren
Oproepregistratie
Stemaanpassing
Tekst naar spraak
Voicemail
Automatische nummerkiezer
Callcenterbeheer
Contactenbeheer
Controle van oproepen
IVR en spraakherkenning
Predictief kiezen
Rapportage en analyse
Telemarketingbeheer
VoIP
Activiteiten van werknemers controleren
Beheer van vergaderingen
Elektronische handtekening
Externe ondersteuning
Externe toegang
Live chatten
Samenwerking
Softphone
Taakbeheer
Tijdzones bijhouden
Videochat
Webvergaderen
Contactenbeheer
Geïntegreerde communicatie
Interactive Voice Response (IVR)
Oproepen opnemen
Oproepen routeren
SIP-trunking
Toegangsopties/machtigingen
Controle van oproepen
IVR en spraakherkenning
Mobiele toegang
Oproepen opnemen
Oproepen routeren
Oproepregistratie
Personeelslijst
Virtueel callcenter
Webvergaderen

Reviews van Aircall

5 van 155 reviews worden weergegeven

In totaal
4.2/5
Gebruiksgemak
4.4/5
Klantenservice
4.3/5
Functies
3.9/5
Waar voor je geld
4/5
Nicholas S.
Multimedia Specialist
Hoger onderwijs, 10.001+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 10-4-2017

"Aircall for Student Media Creator Support"

Opmerkingen: We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Pluspunten: Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Minpunten: The mobile app is a bit rough around the edges, but that's minor compared to the above.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 10-4-2017
Murali K.
Business Development Manager
Informatietechnologie en -diensten, 10.001+ werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 26-1-2019

"The best way to set up a call center and to enable support!"

Pluspunten: I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support. The application is very much cost effective in comparison to the features it provides.

Minpunten: We need a strong internet to use this application. There are a lot of updates available every now and then, but updating and restarting of the application has become a very irritating task.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 26-1-2019
Ekaterina V.
Customer Success Manager
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 3-3-2020

"Easy, intuitive and good looking"

Opmerkingen: Aircall quickly became a part of my everyday routine, easy and helpful, I like it.

Pluspunten: I started with Aircall not long time ago. For me, as a user, integration was really fast, I spent maybe 5-10 minutes to figure out the settings and what to do here.
I appreciate several phone numbers, it's very helpful when you have customers in different countries.
Easy, I think a baby could use it without questions.
Also an app for iOS is good.

Minpunten: For my laptop, normally I use a sleeping mode, and sometimes I recognise that I need to close the app and open it again to start a call.
By default, there is 00 sec for an incoming call to switch to unavailable mode. At first, I did not understand why incoming calls were abandoned, later I found this setting and changed it. So just a bit of advice to check all settings from the start.

  • Bron van de reviewer 
  • Beoordeeld op 3-3-2020
Hitesh S.
Founder
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 12-12-2019

"Great Product & Onboarding"

Opmerkingen: AIrcall from the demo , trial and implementation was super! They were so patient

Pluspunten: Aircall was a strong contender to a well-known array of apps/services which primarily help companies setup their IVR, call routing and enable information to flow via integrations. AIrcall was easy to setup, super easy to use and the onboarding was second to none!

Minpunten: Its only App based and doesn't work with IP telephone. Although they have a dekstop app and apps for ioS and Android as well.

  • Bron van de reviewer 
  • Beoordeeld op 12-12-2019
Ian P.
Principal Account Executive
Beveiliging en opsporing, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 23-10-2019

"Not Terrible, but Not Gamechanging"

Opmerkingen: My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Pluspunten: What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Minpunten: What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

  • Bron van de reviewer 
  • Beoordeeld op 23-10-2019