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Wat is Aircall?

Aircall is het cloudgebaseerde telefoonsysteem bij uitstek voor moderne bedrijven van meer dan 3 gebruikers. Door de naadloze integratie met de populairste CRM- en Helpdesk-tools, helpt dit platform verkoop- en klantern serviceteams om duidelijk en efficiënt te communiceren. Beheerders kunnen meteen nummers uit meer dan 100 landen toevoegen, hun teams opschalen op basis van seizoensgebonden behoeften en diepgaande inzichten verkrijgen via realtime analyses. Aircall is toegankelijk voor desktop en mobiele app en wordt vertrouwd door meer dan 12,000 bedrijven over de hele wereld. Begin vandaag nog met je risicoloze proefversie!

Wie gebruikt Aircall?

Voor bedrijven in het MKB die de telefoon dagelijks gebruiken om zaken te doen (verkoop of ondersteuning)

Aircall Software - 1
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Aircall Software - 4

Twijfels over Aircall? Vergelijk met een populair alternatief

Aircall

Aircall

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Reviews over Aircall

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,5
Klantenservice
4,2
Functies
4,1
Prijs-kwaliteitverhouding
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Shane
Shane
Co-Founder & CEO
Geverifieerde LinkedIn-gebruiker
Restaurants, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Issues with reporting

2,0 2 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Saskia
Saskia
Senior Director Sales Marketing in VS
Geverifieerde LinkedIn-gebruiker
Restaurants, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Most Reliable Phone Service Available

5,0 6 maanden geleden

Opmerkingen: It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch.

Pluspunten:

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Minpunten:

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Daniel
Customer Operations Executive in VK
Werving en selectie, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Aircall is the easiest system as well as the best value for money.

4,0 vorig jaar

Opmerkingen: Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies.

Pluspunten:

What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform.

Minpunten:

The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.

Reactie Aircall

vorig jaar

Hi Daniel, Thank you for sharing your feedback with us! Wonderful to hear how Aircall is positively impacting your team's day-to-day. If you ever need assistance with your account, please don't hesitate to reach out to our teams. Best, Leslie from Aircall

John Anthony
Customer Care in Filipijnen
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The Best Calling Platform

5,0 2 maanden geleden Nieuw

Opmerkingen: Overall, Aircall is the best and I didn't expect that this platform would make our lives easier.

Pluspunten:

It's easy to use, user-friendly and has not delay when in terms to calls and other uses.

Minpunten:

What I didn't like about the Aircall was their login system.

Ian
Principal Account Executive in VS
Beveiliging en opsporing, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Not Terrible, but Not Gamechanging

3,0 4 jaar geleden

Opmerkingen: My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Pluspunten:

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Minpunten:

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Elliot
General Manager in Japan
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easiest to use calling app for business

5,0 4 maanden geleden

Pluspunten:

Aircall is easy to use and integrates great with Pipedrive! By automatically posting call recordings, answering phone messages and any missed calls straight into deals, my team and I can keep a consistent history of all deal activity in one location. Friendly and helpful support when I have needed it too!

Minpunten:

I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past. Sometimes leads are unable to speak. This may need some additional work.