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Wat is 3CX?
3CX is een alles-in-één callcenteroplossing om met klanten te communiceren via spraak, video en chat. Biedt geavanceerde wachtrijstrategieën die zijn ingesteld voor individuen of groepen. Integreert met verschillende CRM's en MS 365. Inclusief gespreksopnames en -rapporten. Eén enkele interface voor het beantwoorden van livechat, Facebook-berichten en sms van klanten. Belworkflows om tijdrovende taken voor medewerkers te elimineren. Op afstand toegankelijk met gratis mobiele apps voor iOS en Android. De oplossing kan lokaal worden geïmplementeerd of in de cloud worden gehost. 1 jaar gratis.
Wie gebruikt 3CX?
3CX is een open standaard IP PBX die complete Unified Communications biedt, out-of-the-box. Geschikt voor elke bedrijfsgrootte of sector die op telco-kosten wil besparen.
Waar kan 3CX worden geïmplementeerd?
Over de leverancier
- 3CX
- Gevestigd in Nicosia, Cyprus
- Opgericht in 2008
Ondersteuning voor 3CX
- Telefonische ondersteuning
- Chatten
Beschikbaar in deze landen
Albanië, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Argentinië en nog 108 andere
prijzen van 3CX
Beginprijs:
- Ja, heeft een gratis proefversie
- Ja, heeft een gratis versie
3CX heeft een gratis versie en biedt een gratis proefperiode.
Prijsmodellen vraag een gratis proefversie aanOver de leverancier
- 3CX
- Gevestigd in Nicosia, Cyprus
- Opgericht in 2008
Ondersteuning voor 3CX
- Telefonische ondersteuning
- Chatten
Beschikbaar in deze landen
Albanië, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Argentinië en nog 108 andere
Video's en afbeeldingen van 3CX
Functies van 3CX
Reviews over 3CX
3CX offers everything you need for low budget
Opmerkingen: well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.
Pluspunten:
3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.
Minpunten:
There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.
Reactie 3CX
3 jaar geleden
Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.
3cX for your call center and VoIP needs
Opmerkingen: Overall, I have no complaints on 3CX as we are very satisfied.
Pluspunten:
I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.
Minpunten:
The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.
Eerder overwogen alternatieven: VICIdial
Redenen om voor 3CX te kiezen: Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.
Overgestapt van: Dialfire
Redenen om over te stappen op 3CX: VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.
Reactie 3CX
2 jaar geleden
Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!
Not the best
Opmerkingen: Overall, not a fan. Would use other apps or my cell phone to call people half the time.
Pluspunten:
It has a mobile app, web app, and desktop app.
Minpunten:
We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed.
Reactie 3CX
2 weken geleden
Hi Chris, We’re sorry to hear about the difficulties you’ve experienced with call handling. These issues might be best addressed by your internal IT team or the team that installed 3CX to ensure everything is fully optimized. As for the desktop app vulnerability, it was resolved, and with recent updates - especially with V20 - 3CX is more secure than ever. We recommend checking our 3CX Blogs for the latest improvements since the vulnerability was addressed. We appreciate your input and thank you for sharing your feedback.
phonesystems do still excist and usability ontop
Opmerkingen: 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution
Pluspunten:
full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!
Minpunten:
some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.
Eerder overwogen alternatieven: Voys, RingEX en Zoom Workplace
Redenen om voor 3CX te kiezen: to many bugs and price
Overgestapt van: Skype
Redenen om over te stappen op 3CX: for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings
Reactie 3CX
2 jaar geleden
Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.
Serves small businesses very well for free.
Opmerkingen: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.
Pluspunten:
• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.
Minpunten:
• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.
Reactie 3CX
5 jaar geleden
We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app. Nonetheless, thank you for your feedback. I will forward this to the development team.