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Wat is 3CX?

3CX is een open standaard IP PBX die complete Unified Communications biedt, out-of-the-box. Geschikt voor elke bedrijfsomvang of sector. Met 3CX kunnen werknemers overal efficiënt werken. Videovergaderingen, livechat, mobiele apps en geavanceerde contactcenterfuncties zijn allemaal inbegrepen voor een fractie van de kosten.
Kies ervoor om lokaal te implementeren, in je privécloudaccount of laat 3CX je telefooncentrale voor je hosten. Wat je voorkeur ook heeft, je krijgt gegarandeerd een probleemloze oplossing.

Wie gebruikt 3CX?

3CX is een open standaard IP PBX die complete Unified Communications biedt, out-of-the-box. Geschikt voor elke bedrijfsgrootte of sector die op telco-kosten wil besparen.

3CX Software - 1
3CX Software - 2
3CX Software - 3
3CX Software - 4
3CX Software - 5

Twijfels over 3CX? Vergelijk met een populair alternatief

3CX

3CX

4,4 (404)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
110
16
4,4 (404)
4,3 (404)
4,1 (404)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 49,95
eenmalig
Gratis versie
Gratis proefversie
29
3
4,4 (107)
4,4 (107)
4,0 (107)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over 3CX

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,4
Klantenservice
4,1
Functies
4,4
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Robert
Robert
Head of IT in Australië
Geverifieerde LinkedIn-gebruiker
Chemicaliën, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Full featured Hosted SIP VOIP solution

5,0 vorig jaar

Opmerkingen: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pluspunten:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Minpunten:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Reactie 3CX

vorig jaar

Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.

Sam
Sam
Partner in VS
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

3CX is fine, but it is all about who handles the hosting

4,0 2 jaar geleden

Opmerkingen: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pluspunten:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Minpunten:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Reactie 3CX

2 jaar geleden

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Tialee
Administrator in Jamaica
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

User friendly

5,0 vorige maand Nieuw

Pluspunten:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Minpunten:

The call recording is not accessable until 2 hours have past.

Reactie 3CX

4 weken geleden

Hey Tialee, Thank you for your feedback on 3CX. It's good to hear you find the software user-friendly and more cost-effective solution for you compared to Five9, especially in a large employment setting!

Melissa
Melissa
BDC Operations Manager in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3CX - Don't Waste Your Time or Money

3,0 3 maanden geleden

Opmerkingen: I've used 3CX for more than four years, and in that time, it hasn't grown on me one bit.

Pluspunten:

We can use it to answer and transfer phone calls that come into the call center.

Minpunten:

Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another.

Reactie 3CX

2 maanden geleden

Hi Melissa. Thank you for your feedback. We're sorry to hear you've had some challenges with 3CX. Our goal is to ensure a user-friendly and reliable experience. For assistance and better understanding, we have various user guides and manuals available on our website. Our Customer Service team is also ready to provide additional real-time guidance if needed via the Live Chat bubble found on 3CX website.

Anna
director in Canada
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

great phone system for remote team

4,0 3 maanden geleden

Pluspunten:

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

Minpunten:

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.

Reactie 3CX

2 maanden geleden

Hey Anna! Thank you for your positive review of our phone system. We're glad it effectively supports your remote team and meets most of your digital phone service management needs. In regards to suggestions and ideas we invite you to share this in our dedicated forum section at https://www.3cx.com/community/forums/3cx-ideas/. Ideas that receive enough community upvotes will be considered for future development.