GoTo Connect

Perfect Product for All-in-out

Opmerkingen: It's one of the least buggy software out there when it comes to video and audio conferencing.

Pluspunten:

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

Minpunten:

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

Excellent VOIP Service!

Opmerkingen: I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Pluspunten:

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Minpunten:

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

It works, but not well, and it has such great potential.

Opmerkingen: Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pluspunten:

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Minpunten:

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Very pleased

Opmerkingen: Been a user for 5 or so years, as they make improvements the service only gets better

Pluspunten:

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Minpunten:

I have no complaints, I rarely have any glitches or issues

Jive is a great price with all features needed

Opmerkingen: Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device.

Pluspunten:

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Minpunten:

Jive seems to be great so far, cant complain

Buggy software with horrible support

Opmerkingen: Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies.

Pluspunten:

GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive

Minpunten:

Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss. We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause.

Manage Communications Better

Opmerkingen: GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect.

Pluspunten:

Connecting is better because we only need one service and it's all stored together. After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems. Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone. I don't have to pay a lot for Goto Connect so that makes me like it even more. I think they charge what it's worth.

Minpunten:

Sometimes getting help from customer support can be frustrating and hard. I don't always think they help the situation. If the internet connection is fuzzy then so are all of our communications. After it's restored it takes a while to catch up. But if you have a good provider there's no need to worry.

My GoTo VoIP provider

Opmerkingen: Overall, I would recommend GoTo to my peers. It is a quality VoIP solution that has several advanced features without being overpriced vs its competition.

Pluspunten:

GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform

Minpunten:

While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month.

Good quality audio and video app

Pluspunten:

- Easy to deploy and use.- Good quality of voice and clarity video.- Ideal for international calling at cheap rates.- It is sturdy and efficient.- It does not require any hardware. Just connect on any server and dial.

Minpunten:

- Requires strong internet connection.- Sometimes the phone calls are unresponsive.

GoTo review

Opmerkingen: Overall my experience with GOTO is great help to manage calls data great options for voicemail and client meetings

Pluspunten:

Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls

Minpunten:

We can’t record our calls for future reference which make this software a little tacky overall great experience

Great app for low call volume

Pluspunten:

It's a great app for low amounts of calls, it has quite a few functional features.

Minpunten:

Sometimes it's slow to load, but the information is accurate.

"GoToConnect: A Comprehensive Review of the Cloud-Based Phone System"

Opmerkingen: Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities. Likewise with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to settling on a choice.

Pluspunten:

GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients.

Minpunten:

Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible.

Does its purpose well

Opmerkingen: It worked as it was supposed to. Doesn’t offer more than zoom, I don’t know the pricing difference.

Pluspunten:

It is simple and always worked well. I use Zoom and have no reason to switch but have used Goto with other people and did a similar job.

Minpunten:

Firs time i used it i found it less easy as I’m used to with Zoom. But you quickly get used to it and works fine after.

The GoTo For Telephony

Pluspunten:

The softphone functionality comes in handy when on the go and the navigation is pretty simple.

Minpunten:

Changes that were made to the PBX can be somewhat frustrating, but still a good overall PBX.

Superior Customer Service and a Service to Match

Opmerkingen: GoToConnect has replaced our previous service provider with superior customer service, an incredible amount of features (particularly for a small business), and excellent phone service for a very reasonable price.

Pluspunten:

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise. Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active! The service itself has been dependable and top quality with very clear audio and excellent usability.

Minpunten:

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Video and audio in one platform.

Opmerkingen: With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the quarantine and everyone working from their homes. We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good.

Pluspunten:

GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings.

Minpunten:

GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about.

A Review for GoTo Connect

Opmerkingen: I like this system. It was a really smart choice. Because it does so many things, I can replace some software.

Pluspunten:

The feature I liked the most is transferring my calls to my cell phone. This way I am not totally connected to my desk.

Minpunten:

The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well.

easy fast remote help tool

Pluspunten:

we used to connect with our IT department to problem solving for remote agents, worked fine

Minpunten:

no practical issues, it easy to connect for not very tech savvy agents

The Customer Service Is Outstanding!

Opmerkingen: It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies.

Pluspunten:

The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company!

Minpunten:

There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company.

Jive Support

Opmerkingen: We are a resell Jive Communications. We have done some complex installations and some very simple jobs. From 4 or 5 phones to 65 phones. Jive has done a great job on all.

Pluspunten:

When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with.

Minpunten:

It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds.

Jive Voice Value is Value

Opmerkingen: The company has great customer service and an affordable price.

Pluspunten:

This internet phone service allows you to have a landline at a low price and is customizable for your business.

Minpunten:

The connection is not always good and the number that shows up on callers ID when you make an outbound call is different from the number people are calling.

Jive Telephone System

Opmerkingen: Overall, we had a very easy transition from our previous telephones to Jive. We had our old system forwarded to our Jive phones for about a month, before our telephone numbers were actually ported over. I think in this time, we were able to work out all the kinks, so once our numbers were ported over there were no issues. I would recommend the Jive system to anyone that is considering changing their phone service.

Pluspunten:

The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great!

Minpunten:

I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having.

Good, almost great.

Pluspunten:

Integration into our dental practice management software. Curved Hero. Text messaging evolution has gotten better, but need improvement.

Minpunten:

Two things: 1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to. 2) customer support emails: they need to summarize the issues in their emails asking if the issue has been resolved. I have many staff members and from time to time they call Jive to help with an issue. I see Jive respond asking if everything is fixed, which is great, but I don't know what is fixed. It would be great, if in the follow up email, Jive would include: 1) a summary of the problem 2) who called it in 3) who is fixing the issue 4) what was done to fix it 5) then ask if everything is good That type of response would be impressive and I don't think it would take much to make that happen. 3) Extra emphasis on the text option - fix it, DON'T drop it. Thx.

Go To for Quality

Opmerkingen: Quality and time-saving. Definitely helps us!

Pluspunten:

Our call center uses GoTo Connect for best service. We rely on the efficiency of the product to help our patients and providers. Seamlessly scheduling patients without being in clinic is very difficult but GoTo Connect helps bridge that gap.

Minpunten:

As a company we would like to be able to tell when patients lines have fallen silent, either from call center rep fault or glitch in computer telephony. These calls do not always drop. It would be a nice feature to alert the crew or have our call board notify us.

VoIP software that is great

Opmerkingen: The mobile app could have more features

Pluspunten:

Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business

Minpunten:

Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business