--- description: Ontdek de plus- en minpunten van Twilio en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Cloud communicatie platform software](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.nl/software/180158/twilio-communications-platform Pagina: 1 / 21\ Volgende: [Volgende pagina](https://www.capterra.nl/software/180158/twilio-communications-platform?page=2) > Twilio biedt eenvoudige API's voor betalen op basis van gebruik aan bedrijven waarmee schaalbare, betrouwbare spraak- en sms-apps voor internet of mobiele apparaten gebouwd kunnen worden. > > Oordeel: score van **4.4/5** door 501 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Twilio? Bedrijven van elke omvang in meer dan 100 verschillende landen die cloudcommunicatie nodig hebben ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 501 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Twilio - **Locatie**: San Francisco, VS - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 0,01 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Duits, Engels, Frans, Japans, Portugees, Spaans - **Beschikbare landen**: Argentinië, Australië, Brazilië, Canada, Chili, Colombia, Duitsland, Frankrijk, Hongkong SAR van China, Ierland, Israël, Japan, Mexico, Nieuw-Zeeland, Oostenrijk, Singapore, Taiwan, Verenigd Koninkrijk, Verenigde Staten, Zwitserland ## Functies - Audio/Video Conferencing - Automated Attendant - Automatic call distribution (ACD) - Beller-ID - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Campagnebeheer - Chatbot - Chatten/messaging - Contactenbeheer - Controle van oproepen - Door gebeurtenissen geactiveerde acties - Geautomatiseerde antwoorden - Geautomatiseerde routing - Geplande berichtgeving - IVR - Invoer via telefoontoetsen - Massa-sms - Meerdere scripts - Messaging in twee richtingen - Mobiele coupons - Opnemen - Oproepen bijhouden - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - PBX - Personalisatie van berichten - Rapportage en analyse - Rapportage en statistieken - Realtime chatten - SIP-trunking - Spraakherkenning - Stemaanpassing - Tekst naar spraak - Third-Party Integrations - Verwerking van natuurlijke taal (NLP) - VoIP - Voicemail - Wachtrijbeheer ## Integraties (7 in totaal) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Cloud communicatie platform software](https://www.capterra.nl/directory/31362/cloud-communication-platform/software) ## Gerelateerde categorieën - [Cloud communicatie platform software](https://www.capterra.nl/directory/31362/cloud-communication-platform/software) - [SMS-marketing software](https://www.capterra.nl/directory/30842/sms-marketing/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) - [Call recording software](https://www.capterra.nl/directory/30533/call-recording/software) ## Alternatieven 1. [SlickText](https://www.capterra.nl/software/155430/slicktext-com) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.capterra.nl/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [Klaviyo](https://www.capterra.nl/software/156699/klaviyo) — 4.6/5 (524 reviews) 4. [JustCall](https://www.capterra.nl/software/157853/justcall) — 4.1/5 (223 reviews) 5. [EZ Texting](https://www.capterra.nl/software/145848/ez-texting) — 4.4/5 (245 reviews) ## Reviews ### "Powerful Tool but Could be Better" — 3.0/5 > **Eric** | *27 januari 2026* | Automotive | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Twilio has pretty broad integrations across a variety of platforms. Ubiquity is one of the great features of Twilio. > > **Minpunten**: When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken. There is very little proactive communication. > > I integrated Twilio with a number of different products including Lightspeed EVO, Appsheets, Hubspot CRM and Ultra by Ulgebra. Twilio as I understand it now integrates directly with Hubspot. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 september 2025* | Religieuze instellingen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Minpunten**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- ### "Expensive, complex, and unreliable support" — 1.0/5 > **Geverifieerde reviewer** | *5 februari 2026* | Sport | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Very little, honestly. Twilio has a wide range of features and good brand recognition, but in practice the product is hard to use, poorly documented for real-world use cases, and the lack of effective support completely overshadows any potential benefits. > > **Minpunten**: The worst part of Twilio is its support model. Support is paid, yet issues are not properly resolved and there is little to no follow-up or feedback. On top of that, the platform is poorly usable, unnecessarily complex, and the documentation does not help with real-world implementations. Overall, it feels more like a developer tax than a reliable communication platform. > > Overall, our experience with Twilio has been disappointing. While the platform promises flexibility and scalability, in practice it is difficult to use, poorly documented, and frustrating to maintain. The biggest issue is the support model: even when paying for support, incidents are not properly resolved and there is little accountability or feedback. This results in wasted development time, increased costs, and a lack of trust in the platform for production use. ----- ### "Best low cost call tracking with unlimited customisation" — 5.0/5 > **William** | *7 juli 2025* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Nothing on the market compares to twilio when it comes to cost at scale. Twilio provides API access so you have full control over all your call data > > **Minpunten**: not very easy to use for those who don't have programming experience. Although can be used if a non technical person follows a step by step tutorial for your specific use case > > Twilio operates on the backend of Dialhawk which is a call tracking software I use in my marketing agency. Without Twilio I wouldn't have the tech to run my business as effectively. ----- ### "Flexible and robust SMS solution" — 4.0/5 > **Nallely** | *29 april 2025* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: - Flexibility to manage marketing budget autonomously - Competitive pricing - Good customer support and highly committed staff - clear visibility of spend with possibilities to set up multiple accounts > > **Minpunten**: - You need to develop custom connectors - The RCS services is limited - Consent management is standard, most probably you need to create custom integration to manage the opt in and out between Twilio and your CRM or Consent management system > > I have been working and using Twilio since 2021 and they are very competitive vendors with strong commitment and flexible solutions. My requirements were out of standard and we became one of the biggest and most important Customers. We were always supported with honesty and reliability. ----- Pagina: 1 / 21\ Volgende: [Volgende pagina](https://www.capterra.nl/software/180158/twilio-communications-platform?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/180158/twilio-communications-platform) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens