Twilio

Twilio voor patiënteducatie

Opmerkingen: Na wat zoeken bij de setup is het nu een vlotte implementatie. Geen problemen, stabiel.

Pluspunten:

Twilio is snel, na setup is het superbetrouwbaar en stabiel.

Minpunten:

De implementatie is niet eenvoudig, de prijzenstructuur ook niet.

Amazing programmable number service

Opmerkingen: We have been able to deploy a whole Marketing Center, phone automation with payments systems. Call recording for training, conferences and waiting lines.

Pluspunten:

The service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.

Minpunten:

It can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start

Egypt

Opmerkingen: I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits..

Pluspunten:

I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .

Minpunten:

It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.

Its ok...until you have to deal with the support.

Pluspunten:

We used Twilio since 2018 (an eternity in the software world). Good API and mostly without any big technical issues.

Minpunten:

There was a big fraud/spam issue on our account. We are pretty sure it was not our fault. But things happened and we lost about 900$ due credit card charging (still no refund from Twilio). Contacted the support but we got only some general advices and they insisted that it was our fault. And apparently it was more important for them that we "Confirm that you will not be disputing the charges with your bank" then finding a solution. After 2 months without any progress, we decided to Switch to Amazon. Our first impression: great support from Amazon!

My Twilio Exerience

Opmerkingen: Twilio is a powerful and flexible cloud communications platform that can be beneficial for businesses looking for scalability and customization. It is However, it may not be the most cost-effective option, and the lack of hands-on support could be a problem for some businesses.

Pluspunten:

- Can handle large volumes of communication traffic.- Easy and straightforward integration of communication functionality into existing systems and applications- High reliability and uptime, ensuring that communications are delivered quickly and efficiently.

Minpunten:

- Twilio's pricing can be higher than some other communication platforms- Twilio's API-based platform can be complex for non-technical users- Their self-service support model may not be suitable for those who require a more hands-on approach