Call recording software
Met call recording software kunnen organisaties gegevens verzamelen over de daadwerkelijke interacties van werknemers met klanten. Dit soort software biedt full-time, willekeurige en on-demand opnames, waarmee werknemers oproepopnames op hun computers kunnen opslaan, sorteren en ophalen. Zie ook: call center software, klantenservice software en helpdesk software.
- Cloud, SaaS, Web (110)
- Geïnstalleerd - Mac (25)
- Geïnstalleerd - Windows (55)
- Mobiel - Android native (34)
- Mobiel - iOS native (36)
- Archiveren (94)
- Bestandsoverdracht (61)
- Bookmarking van opname (47)
- Direct ophalen (76)
- Door gebeurtenissen geactiveerde opname (52)
- On-demand opnamen (84)
- Opnemen van gedistribueerde oproepen (71)
- Oproepen delen (77)
- Oproepen opnemen (58)
- Schermactiviteit vastleggen (49)
CloudTalk is een telefoonsysteem dat binnen een paar minuten klaar is voor gebruik. Dit bedrijf heeft al met meer dan 1000 klanten gewerkt van bedrijven zoals DHL, Electronic Star, Yves Rocher, Karcher en vele anderen. Vereenvoudig het leven van je verkoop- en klantondersteuningsteams met meer dan 40 geavanceerde belfuncties. Verbeter de communicatie met prospects dankzij de integratie met je bestaande helpdesk, CRM en e-commercesystemen zoals Helpscout, Pipedrive of Shopify. Ga aan de slag met een GRATIS proefperiode van 14 dagen. Meer informatie over CloudTalk CloudTalk is een cloudgebaseerd telefoonsysteem voor ondersteunings- en verkoopteams. Dit platform maakt bellen eenvoudig en leuk! Ontvang je GRATIS proefversie vandaag nog! Meer informatie over CloudTalk
Aircall is the cloud-based phone and call recording system of choice for modern brands. With clear and complete call recordings, and seamless integrations with popular CRM and Helpdesk tools, sales and support reps can easily listen and learn from past conversations. Admins can instantly add numbers from 100+ countries and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Get started with a risk-free trial! Meer informatie over Aircall Aircall is the most intuitive call recording and cloud phone system. Experience easy setup, no hardware and dozens of CRM integrations. Meer informatie over Aircall
Oreka TR (100% gespreksopname) is 50% goedkoper dan concurrenten en kan letterlijk in 30 minuten worden geïnstalleerd. Ideaal voor bedrijven van elke omvang (1 tot duizenden mensen). Neem alle telefoongesprekken die je personeel pleegt of ontvangt op en bewaar ze zodat je ze later kunt afspelen om de service te controleren, geschillen op te lossen, naleving te handhaven, bestellingen te verifiëren, enz. De software is gebaseerd op een open-source-kern en kan worden geïntegreerd met elke switch of toepassing van derden. De oplossing wordt al gebruikt door grote klanten zoals IKEA, Allstate, Budget, GoDaddy, NTT en Teleperformance. Meer informatie over Oreka TR Neem alle telefoongesprekken op die je personeel maakt/ontvangt en bewaar deze om ze later terug te kunnen luisteren. Kan in 30 minuten worden geïnstalleerd en wordt gebruikt in 190 landen. Meer informatie over Oreka TR
Krachtige nummerselectie voor de verkoop. Intelligente CRM-integratie. Telefoondienst op bedrijfsniveau. Breng je verkoopproces naar het volgende niveau met PowerCall nummerselectie met één klik, bellen via een lokaal nummer, automatische gespreksregistratie, opnames van volledige gesprekken, realtime gesprekscoaching en geavanceerde verkoopstatistieken. Profiteer van de functies van de nummerselectie voor de verkoop, zoals lokale nummers, automatisch kiezen via PowerList en voicemailberichten om contact te leggen met vijfmaal zo veel klanten. Ga binnen 3 minuten van start met een gratis proefversie (geen creditcard vereist). Meer informatie over Kixie PowerCall Kixie is de snelste manier om meer verkoopgesprekken te voeren. Start met de PowerCall belfunctie binnen 3 minuten met lokale of internationale gesprekken. Meer informatie over Kixie PowerCall
Telefonie-app voor verkoopprofessionals met gespreksopname die toegankelijk is in je browser, zonder installatie of complexe facturering. Je hoeft alleen maar een nummer te kiezen en te beginnen met het bellen van prospects! Het stelt je in staat de verkoopafdeling te organiseren en te beheren, de kwaliteit van telefoongesprekken te beheren, kosten te verlagen, en televerkoopcampagnes te integreren en automatiseren. CrazyCall is ook een gebruiksvriendelijk platform voor verkoopbevordering dat het rendement van koude prospectie verhoogt en helpt bij conversies vanuit je website. Meer informatie over CrazyCall Telefonie-app voor de verkoop met functie voor gespreksopname. Meer informatie over CrazyCall
FCS Voice is een op SIP en analoog gebaseerde gateway voor spraakberichten en digitale berichten. Het bestaat uit twee subsystemen, een spraak- en faxsysteem, die à la carte of als een totaaloplossing kunnen worden geïmplementeerd en dezelfde database delen met één inlogfunctie. FCS Voice sluit naadloos aan op alle belangrijke PMS- en PABX-systemen, zodat voicemails en faxberichten van gasten veilig en efficiënt kunnen worden verwerkt bij het in- en uitchecken van gasten. Meer informatie over FCS Voice Robuust systeem voor spraak- en digitale berichten dat compatibel is met alle belangrijke PMS- en PABX-systemen op de markt. Meer informatie over FCS Voice
Software voor het opnemen van zakelijke gesprekken. Eenvoudig opnemen van gesprekken op je mobiele app, desktop-app of bureautelefoon. Kies voor automatische of handmatige opnames. Maakt het eenvoudig om je inkomende en uitgaande gesprekken op te nemen. Met slechts een paar klikken kunnen beheerders deze functie inschakelen voor een of meerdere gebruikers. Je kunt wel 100.000 opnames per account opslaan! Opnames kunnen worden gedownload voor beoordeling en afspelen en worden automatisch naar gebruikers gemaild. Meer informatie over Automatic Call Recording Software voor het opnemen van zakelijke gesprekken. Gratis installatie, upgrades en ondersteuning. Meer informatie over Automatic Call Recording
Ben je op zoek naar gratis CRM met spraakopname? Dat biedt Bitrix24. Bitrix24 neemt zowel inkomende als uitgaande telefoongesprekken op. Als je het telefoongesprek wilt doorschakelen naar jouw nummer of mobiele telefoon en het gesprek toch wilt opnemen, kun je dat doen via de CRM. Meer informatie over Bitrix24 Meest populaire gratis online CRM met gespreksopname. Meer dan 4 miljoen bedrijven gebruiken Bitrix24 als hun gratis cloudgebaseerde PBX en CRM. Meer informatie over Bitrix24
Freshcaller is een cloudgebaseerd PBX-systeem waarmee je lokale en gratis telefoonnummers kunt kopen in meer dan 40 landen. Hierdoor kan je team deelnemen aan contextuele gesprekken met je bellers. Freshcaller is het ideale callcenter voor startups en kleine teams. Met Freshcaller kunnen bedrijven ervoor kiezen om al hun telefoongesprekken op te nemen, waarbij supervisors kunnen meeluisteren en in realtime met klanten spreken. Meer informatie over Freshcaller Freshcaller is een cloudgebaseerde callcenteroplossing die je helpt bij het opschalen van je bedrijf zonder dat je je zorgen hoeft te maken over de complexiteit. Meer informatie over Freshcaller
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance, consumer-like ease of use and features like call recording, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features.
Five9 Call Recording Software helps track, retain and report on every conversation in your call center. Use the recordings for agent training purposes, to monitor performance, and to ensure quality of service. The software includes robust filtering capabilities to quickly identify any recordings that require review. FTP support allows you to retain and store calls for compliance or agent training purposes. Automatically sync with all leading CRMs. See why 2000+ customers trust Five9. Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs.
ExecVision is the only conversation intelligence software built for coaching. Designed by seasoned sales and customer success professionals, ExecVision transforms call recordings into actionable insights, surfaces coachable moments, and provides visibility into what's really being said on calls. Leverage your call recordings to build out best practice libraries, identify the specific skills and behaviors that drive success at your organization, and hear the unfiltered voice of the customer. ExecVision is the only call analytics platform built for coaching at scale to drive behavior change and create more high performers.
You cannot improve what you don't measure - and we can help you track your businesses phone calls so you can save money and improve your marketing effectiveness. CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and marketing effectiveness
The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud. With Twilio Voice API, conversations can happen anywhere. Make, manage and route calls to a browser, an app, your phone, or anywhere else you can take a call, built the exact call experience you want, deliver quality calls with clear audio and low latency, and monitor calls around the world. Conversations with your customers are an invaluable mine of information.Record, store, transcribe, & retrieve voice calls in the cloud.
Met het 8x8 Virtual Office Unified Communications-platform kunnen bedrijven van elke omvang overal en op elk apparaat de samenwerking verbeteren, met bedrijfsbrede privéchat, aanwezigheidsdetectie, softphones, webvergaderingen, video en mobiele apps voor Apple en Android. 8x8 Virtual Office integreert met toonaangevende bedrijfsoplossingen zoals Salesforce, Zendesk en NetSuite. Beschikbaar in de cloud, binnen enkele minuten ingesteld en eenvoudig te beheren vanaf elk apparaat. 8x8 is de wereldleider in cloudcommunicatie en heeft meer dan 47.000 bedrijven getransformeerd in meer dan 100 landen.
NICE inContact is the worlds #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences across multiple channels. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
Gong automatically records and analyzes every sales call and web meeting. You get value in three ways: 1) Dramatically improve your team¿s selling skills. 2) Win more deals, keeping every deal on a path to close. 3) Hear the unfiltered voice of your market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong. Win more deals. Transform your sales team into quota-shattering super sellers with Gong.io automatic call recording.
CallRail's call tracking and recording features make it easy to qualify leads, coach staff, and improve customer service, resulting in more lead conversions and higher customer retention rates. Annotate notes during calls to ensure important information is captured for team communication. Evaluate calls using tags to categorize leads and pull conversion rate reports. Listen to recordings from the dashboard to improve tactics, drive the right conversations, and close more deals, more efficiently. Find out what makes your company's phone ring. Start tracking calls within minutes. Instant Free Trial. No Credit Card Needed.
Call Recording and Power Dialing in One Powerful Software! We're so confident you'll have more LIVE conversations with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) Record calls automatically 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! PhoneBurner is a Power Dialer and Sales Acceleration Platform with Call Recording, Smart Lead Distribution, and Real-Time Reporting.
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync. Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package
Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
FluentStream has integrated Call Recording as one of the 90+ features in the business phone system. As an innovative leader in business communications, FluentStream has reinvented business phone systems. When features like voicemail and call forwarding are so easily accessed, its clear that FluentStream is transforming business communications. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. A cloud based phone system that includes Call Recording as a free feature with our system
Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. Eliminate costly on premise hardware, and increase agent efficiency and customer satisfaction at scale. Sharpen boasts a 99.999% SLA for its thousands of customers. Sharpen is committed to building a global community of companies that believe a happy customer is a loyal brand advocate waiting to happen. Sharpen is a cloud native omni-channel contact center solution.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Chorus' call recording software will change the way your team collaborates. With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can maintain alignment at speed, and become more customer centric and data-driven. Set-up takes less than five minutes and the insights are instant. No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization. Chorus is the market leading Conversation Cloud, built to securely capture, store and analyze your teams calls and meetings.
In real estate the stakes are too high to use generic call tracking software. REIRail is custom built for real estate investors and agents. Our ringless voicemail engine makes you 10x more productive in reaching out to prospects. Our patented inbound technology intercepts calls and scours multiple datasets to find details about your caller and their property--the kind of data that helps you build rapport fast. Users report massive lift in conversions, and rock bottom cost per deal REIRail provides all the call analytics and campaign attribution you'd expect, plus a suite of tools custom built for real estate pros
PhoneWagons beautiful call recording and call tracking will help you increase your conversion rate and improve customer retention. Train and manage your team on call scripts that are proven to generate high close rates. Mark your phone calls as good leads or bad leads and run a report on this valuable data. Listen to live call recordings, send feedback in real-time, and improve your metrics. Its so simple. Call recording and call tracking solution that helps businesses turn more leads into paying customers.
KOOKOO is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. Go live in a few hours, even integrating with your existing telecom provider if needed. KOOKOO CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO.
Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate.
Convirza is the first enterprise call tracking and call optimization platform. We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and take action with fully-baked marketing automation. We help sophisticated marketers make better decisions, improve close rates and increase revenue. Automatically track campaign effectiveness, automate bid management, get missed opportunity alerts, and track which sources produce.
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be set up anywhere in the world in 10 minutes. World's 1st Google Powered Cloud Call Center
Calibre is comprised of several solutions that can be combined to meet the needs of your business: The Praetorian Voice Recorder is a turn-key recorder capable of full-time, selective, scheduled, random and on-demand recording. The Mentor QA Suite provides the tools necessary to monitor, evaluate and improve agent performance. The Telecom BI Suite provides access to valuable information about your organization by analyzing quantitative business/customer data. Full-time liability recording, random recording for quality monitoring, API triggered and on-demand call recording options.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases. Evaluate customer interaction quality as assessed by all parties including supervisor, agent, and customer. Ideal for 150+ agents.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
Verint Monet is a simple, cost-effective cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce, Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution. A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
Atmos is een eersteklas cloudgebaseerde oplossing voor gespreksopname en kwaliteitsbeheer die aan alle voorschriften voldoet. Waarom zou je enorme bedragen investeren in gespreksopname als je ook maandelijks kunt betalen? CallCabinet biedt software voor gespreksopname die volledig schaalbaar is en tegemoetkomt aan de wensen van kleine bedrijven tot wereldwijde ondernemingen, via de cloud, on-premises, Hybrid, Skype for Business of mobiele oplossingen voor elke Telco, ITSP of klant. Gespreksopname die voldoet aan alle wettelijke voorschriften. Altijd, overal en op elk apparaat gesprekken opnemen. CallCabinet heeft een revolutionaire oplossing voor jou.
Infinity analyses the conversations you have with your customers to create clarity, which empowers you to grow revenue & reduce costs. Infinity allows you to integrate call data into the Google suite to allow you to track the full visitor journey. Infinity is a call intelligence platform available in over 75 countries. A call intelligence solution that integrates into a number of other solutions so that you track the full visitor journey.
Ring4 provides companies and individuals with a lightweight cloud solution to manage phone lines as simply as they manage emails. The Ring4 smart numbers work on any iOS or Android device and can be managed via the Admin Console. Ring4 phone numbers are mobile and support unlimited texting, unlimited calling, voicemail and call recording. Ring4 starts at $9.99/month/line. Ring4 provides companies with a solution to manage business phone lines as simply as they manage emails, in the cloud.
VSLogger can record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens without changing your phone system or phone number. Search, playback, live monitoring, auto-archiving, granular user permissions, and quality control are standard features. Licensing is based on the number of lines being recorded with unlimited user access to recordings. Our solution is provided as a Kit or a Complete System. Customers can either purchase and own the license upfront or a subscription model. VSLogger can record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens at a fraction of the cost compared to similar systems.
Jog.ai automatically records and transcribes calls so nothing is ever forgotten or lost. Want perfect memory for your calls? You'll have it since Jog audio is synced with the transcript text and stored until you choose to delete it. Advanced features allow users to quickly get back to key moments of a call long after it takes place. Jog.ai is a platform that automatically records and transcribes all of your calls, indexing the voice data to make it accessible later.
CASH+ Call Recording for business phone systems, records all incoming and outgoing calls on PRI, Analog or SIP lines at your office. Compatible almost every business phone system. Using the CASH+ Call Recording software you can search and review calls by telephone number, station name, station numbers, line, trunk, call type and much more. Listen to, crop, save or email the recordings as needed. CASH+ is installed on premise and includes unlimited Web clients. It is also very easy to use. Recordings incoming and outgoing calls on PRI, Analog or SIP lines. Compatible with almost every phone system make and model.
Call Logic, our fully integrative call tracking platform, provides call tracking, call recording, automated call distribution, and free API integrations to help businesses handle all their incoming calls and correctly attribute calls to their marketing efforts. Call Logic also provides local vanity phone numbers and custom toll-free numbers to heighten brand awareness and increase the number of calls. Revolutionary cloud platforms for web leads and call leads.
Of all the ways to engage a prospect or customer, the telephone remains king. But as organizations become increasingly dispersed, sales managers face a losing battle in measuring the performance of reps who are using a host of calling methods, including personal phones, to make work-related calls. Gryphons Sales Performance Dashboard automatically captures all call activity, regardless of phone type or location, through proven cloud-based telephony innovation. Companies with dispersed sales teams depend on Gryphon Networks to optimize sales performance and eliminate regulatory risk.
Callcap is a nationwide call tracking and monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, communicate effectively with existing clientele and measure new marketing ventures immediately with the use of call tracking phone numbers, recorded call evaluation services and other useful tools. Callcap increases insight into sales goals, marketing strategy, and overall customer experience with measurable, real-time analytics.
Designed for businesses of all sizes, it is a phone handling solution that helps users track agents' performance, lead sources & more. Designed for businesses of all sizes, it is a phone handling solution that helps users track agents' performance, lead sources & more.
Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more. Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more.
TeleCapture has been providing the fastest and most cost-effective call tracking and recording software available since 2007. Quickly set up unique phone call tracking numbers to measure your marketing effectiveness with simple reports. Boost your sales conversion rates with caller data & optional call recording. Instantly access real-time data online with our simple online dashboard. No contract. No setup fee. Instant activation. Cancel whenever you'd like. Plans starting at just $5.99/month. Measure your marketing effectiveness with unique phone call tracking numbers & simple reports.
The ultimate call tracking system for companies that drive sales via inbound phone calls. Jet Interactive tracks both the source of the call & the result, feeding this information back into your CRM and/or Analytics systems. Your sales team has real time data (before answering the call) to see which ad triggered the call. This works with both online & offline ads. Overall you can see which ad channels deliver sales & where to allocate your advertising spend! Sophisticated (and easy to use) online call analytics tool that feeds call source & result into both your CRM & analytics platform.
Calabrio provides a range of options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business: Call Recording, Live Voice and Screen Monitoring, Quality Management, and Speech Analytics. Regardless of the application, Calabrio offers: A modern Web-based interface, role-based access, and flexible and reliable architecture options. Our Call Recording solution is part of the Calabrio ONE software suite. Options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business
Quality monitoring features enable users to monitor agent performance simply by clicking on an agents name to listen into a call in real time. Users can escalate from silent monitoring to barging in mode to speak with all parties, ideal for case collaboration and resolving disputes. PhoneCall securely stores all call history and full recordings for up to 3 years with restricted playback access for authorized users. PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing for telemar
Our call tracking makes it simple to track your marketing performance so you can make data-driven marketing decisions. Our call tracking makes it simple to track your marketing performance so you can make data-driven marketing decisions.
Storacall offer a range of call recording solutions to maximise performance, compliance (including PCI), quality assurance and liability protection. Available as a turnkey solution or software only, our solutions allow you to search for calls by date/time, duration, agent/extension number, inbound/outbound number, team/department, notes and much more. We can record extension side or trunk side and cover all telephony options. Whatever your requirements we have a system that will work for you. A wide arrange of call recording solutions. Includes analytics, live agent monitoring, training, and much more!
Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback and much more. Leading to realization of higher profits, better customer retention, improved performance and protection! RECITE delivers unique insights into your interactions by analyzing content from multiple modalities, including voice, video and chat.
Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports in real-time. Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
Record Skype/Skype for web, Google Hangouts, Google Meet, Facebook messenger, Facetime, Viber, Zoom, GoToMeeting and WebEx audio and video calls and online sessions in HD on your PC or Mac. Callnote allows you to easily record conversations, get fast and accurate automated transcriptions of your one-on-one-calls, save the recordings to your Evernote & Dropbox account, GoogleDrive or OneDrive, and share them on Facebook, e-mail, or YouTube. Video Call Recorder for Skype, Google Hangouts, Google Meet, Viber, Facebook, Facetime, Zoom, GoToMeeting, and WebEx sessions.
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Dialpad Sell is an effective sales dialer for sales organizations of any size. Dialpad Sell offers multiple real-time and post-call sales coaching features that drive efficiency. With features like Real-Time Recommendations, answers to common prospect questions pop up when specific keywords are mentioned during an active call. Direct integrations with other essential tools like Salesforce, G Suite and more means accurate activity logging, whether your reps are at their desks or out in the field. Dialpad Sell is an effective sales dialer that speeds up ramp time and makes reps more productive using Voice Intelligence technology.
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Provides comprehensive call recording that adapts easily to the unique operational requirements of any enterprise. It supports virtually any telephony environment, including traditional TDM and VoIP, enabling a seamless transition during technology migrations, as your enterprise grows and evolves. Comprehensive multi-site call recording and playback capabilities optimize the use of network resources and enable data center consolidation. Call recording solution that meets the compliance recording requirements of multiple channel types using the latest technologies.
Call members of your team straight from your web browser or using our mobile app. Yack.net automatically records the call and uses speech to text transcription to make a readable copy of what was said. You can replay the call from any point in the transcript or use the built in search to find topics that you have discussed and replay the relevant part of the call direct from search results. Combines automatically transcribed calls with instant messaging. Search the meeting minutes and instantly replay the call.
Jiminny brings together a sales communications platform built to develop the skills of your team, improve productivity and collaboration, whilst helping the whole business stay connected to your customer. Every conversation is automatically logged to your CRM, captured, analyzed, and instantly ready to share or coach from a searchable library. We've broken down all the barriers to coaching - so each member of your team can be the best version of themselves. Capturing sales and customer conversations to improve performance, scale team growth, and help you start coaching.
Affordable call recording using your existing telephony platform. Record Avaya, Genesys, Cisco, or any VoIP system. Configuration is fast, easy, and takes place in the same browser based UI as playback. Screen recording using any number of screens, any resolution, and any layout. Screen recording can be triggered by calls or triggered by your own system. Quality management is integrated into the entire system with custom forms and score sheets. Start with a single user and scale to thousands. Affordable Call Recording using your existing telephony platform. Record Screen and create Quality Management evaluations.
A plaform for small businesses to keep track of incoming calls with a variety of features including analytics and call transcripts A plaform for small businesses to keep track of incoming calls with a variety of features including analytics and call transcripts
MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features include intuitive web-based interface, easy installation within minutes, rich functionality, Live Monitoring and many others. Advanced security, PCI compliance support and tight integration with contact center systems and telephony equipment like those from Cisco, Avaya, Broadsoft, Asterisk etc. Business and contact center call recording solution for IP telephony and unified communication system
The solution can scale from a single user/voice port to hundreds of ports with centralized server based solutions. The implementation is simple and reliable supporting IP, digital and analog mixed systems. With the modular components you can start small and grow the solution capabilities as your business demands. The SonicView product line offers cost-effective station side voice recording solutions.
Free, reliable and easy to use Skype audio and video recording software. Features: - Free Skype Call and Video Recording - Skype Chat Recording - Skype Call Scheduler - Record calls automatically - Mono/Stereo recording option - Skype Conference Call manager - Create cool mood messages - Answering Machine - Play sounds during calls - Auto Chat Reply - Birthday Reminders - Email Forwarding - Contact Personalization and more cool features! Free, reliable and easy to use Skype audio and video recording software.
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security. Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security.
ASC provides call recording for quality management especially for contact centers, financial and public safety organizations. ASC provides call recording for quality management especially for contact centers, financial and public safety organizations.
Alleen voor telecomproviders: SmartRecord Cloud Call Recorder biedt Telecom Service Providers waardevolle opname-, kwaliteitsbeheer- en analytische oplossingen naast diensten zoals Cloud PBX, UC, contactcenter of SIP trunking. SmartRecord wordt ook gebruikt door mobiele operatoren om registraties die voldoen aan wettelijke voorschriften te bieden aan zakelijke klanten binnen branches zoals financiën, verzekeringen en de gezondheidszorg. Providers hebben de keuze om te werken binnen hun netwerk of via het Cloud-systeem. Alleen voor de telecomsector: Enghouse SmartRecord biedt oplossingen voor opname, kwaliteitsbeheer en analyse voor Telecom Service Providers.
Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement. Quality Management Suite is a feature-rich call recording solution used globally for compliance, security or improving service.
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions. Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb. Professional digital call recording that fits any budget with the same features as larger systems with more flexibility.
Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording. Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording.
The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface. The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface.
VTlogger is an open source, web driven software application that when combined with telephony boards, can turn computers into reliable and easy to use call recording solutions suitable for any size organization or industry. Whether you're handling hundreds of calls a day or thousands of calls an hour, rest assured that VTlogger is the only choice if you are in the market for a practical, cost effective call recorder backed by excellent vendor support. VTlogger is an open source, web driven software application that turns computers into reliable and easy to use call recorders.
Want to know if your marketing is actually driving inbound sales calls? How many sales calls do you miss? How does your team handle new inbound leads? AVANSER Call Tracking and Analytics platform delivers powerful call-data on virtually every aspect of a sales call, including which channel, campaign (or even keyword), how that call was handled by your sales team and the ROI. Book a demo to see how it works on 1300 795 357. Lead & Sales Tracking Solutions help you improve your business by delivering relevant and actionable information in real time.
Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP) Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP)
Verba is a leader in professional call recording and quality assurance solutions for unified communications, and the only player with a complete portfolio for voice, video and telepresence recording. The Verba Recording System supports Cisco, Avaya, Microsoft Lync, and standard SIP-based unified communications solutions. Provider of call recording solutions for unified communications platforms. Web-based call recording solution that enables businesses to capture voice conversations across unified communications platforms.
Enables the user to capture telephone conversations for virtually any purpose, whether looking to ensure top quality customer service, mine customer calls for invaluable intelligence, avoid frivolous lawsuits, provide audio copy with written dictation, or avoid conduct issues, there is virtually no end to the returns businesses can reap from a call recording investment. Enables the user to capture telephone conversations for virtually any purpose.
Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices. iEasyRecorder a powerful yet easy-to-use audio recording program which allows you to effortlessly record sounds and music from any sources including from operating system, any running applications, websites, microphone or an external device. It also can record from more than one program at the same time. Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices.
Eleven is a useful and intuitive piece of software created to offer you the ability of capturing the audio calls you make on Skype, saving them to your computer while also transcribing the messages to editable text. The application displays a fairly simple and attractive appearance, its looks making it accessible even for the least experienced individuals, as there is very little for you to do, other than make your call on Skype. Plugin for recording and transcription of Skype calls. Audio recording, transcript editing,text search, audio and text export.