Talkdesk
Wat is Talkdesk?
Talkdesk biedt cloudgebaseerde callcentersoftware van de volgende generatie waarmee je in contact kunt komen met je klanten. De eenvoudig te gebruiken interface biedt robuuste functionaliteit met geavanceerde functies, uitgebreide rapportage en naadloze integraties met meer dan 25 bedrijfsprogramma's om verkoop- en serviceteams de middelen te geven om gepersonaliseerde, effectieve gesprekken met klanten te voeren.
Wie gebruikt Talkdesk?
Deze oplossing is bedoeld voor klantgerichte bedrijven van elke omvang die de klantervaringen willen verbeteren aan de hand van meer gepersonaliseerde, datagestuurde klantinteracties.
Twijfels over Talkdesk?
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Talkdesk
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Reviews over Talkdesk
Mike
Simple is smooth and smooth is fast
Cortney
TalkDesk is above the rest! - Cortney K
Opmerkingen: TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.
Pluspunten:
The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
Minpunten:
Sometimes the audio is best when connected via ethernet cable.
Kallen
Overwogen alternatieven:
Talkdesk: The perfect tool for your support team!
Opmerkingen: It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.
Pluspunten:
This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.
Minpunten:
The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.
Zeynel
Great Experience with Talkdesk!
Opmerkingen: Overall, my experience with Talkdesk has been great. It is a great customer service tool that is easy to use and provides great customer support.
Pluspunten:
Talkdesk offers an easy-to-use interface, making it very simple to set up and manage my customer service. The customer service team is also incredibly helpful and always responds quickly to any inquiries.
Minpunten:
The pricing could be more affordable and other features could be improved, such as the reporting and analytics.
Tyson
Overwogen alternatieven:
Sleek Product for Small Start-Ups
Pluspunten:
Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses.
Minpunten:
One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar!
Jr
Talkdesk - One call away to a better conversation
Opmerkingen: Overall, Talkdesk is very efficient to use. Telephony system can be used as a stand-alone, unlike other telephony systems that still need to have a physical phone for it to work.
Pluspunten:
As an Admin of this software, I really like the management system of Agents being added to the system. It's easy to manage them and the fields used are easy to understand. The search feature is really good making us Admins do our task to update a certain account easily.
Minpunten:
What I don't like here only is the telephony system integrated on the tool itself. Sometimes, it causes an issue due but this due to a browser update. Good thing that they have an App that we can install to avoid these issues.
