--- description: Ontdek de plus- en minpunten van Talkdesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.nl/software/132852/talkdesk Pagina: 1 / 31\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132852/talkdesk?page=2) > Talkdesk biedt intuïtieve, cloudgebaseerde contactcentersoftware met geavanceerde functies, uitgebreide rapportage en naadloze integraties. > > Oordeel: score van **4.5/5** door 734 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Talkdesk? Deze oplossing is bedoeld voor klantgerichte bedrijven van elke omvang die de klantervaringen willen verbeteren aan de hand van meer gepersonaliseerde, datagestuurde klantinteracties. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 734 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Talkdesk - **Locatie**: San Francisco, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 85,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Portugees, Spaans - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Belize, Benin en 190 meer ## Functies - AI/machine learning - Agent-interface - Automatisch nummers kiezen - Automatische nummerkiezer - Automatische transcriptie - Autonomous Task Execution - Beheer van klantervaringen - CRM Integration - Campagnebeheer - Chatbot - Chatten/messaging - Communicatiemanagement - Consumentgericht chatten in realtime - Controle van oproepen - Employee Coaching Tools - Enquêtes en feedback - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensbeveiliging - Inquiry Routing - KPI-controle - Kennisbankbeheer - Kwaliteitsbeheer - Lijstbeheer - Live chatten - Mobiele toegang - Notitiebeheer - Opnemen - Oproepen bijhouden - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Personeelsplanning - Predictief kiezen - Prestatiemeetwaarden - Proactief chatten - Productiviteitsanalyse - Query-suggesties - Rapportage en analyse - Spraakherkenning - Taaldetectie - Telefoongesprekken transcriberen - Ticketbeheer - Transcripten/chatgeschiedenis - Voicemail - Voor callcenters - Vooraf geconfigureerde bot - Werkprognoses - Workflow Automation ... en 56 meer functies ## Integraties (50 in totaal) - Agentforce - Azure Active Directory Domain Services - Azure Logic Apps - Calabrio ONE - Contactually - EV Self Help - Episys - Fin - Freshdesk and Freshservice - Front - Help Desk Migration Services - Help Scout - Highrise ERP for Builder - HubSpot Service Hub - Insightly CRM ... en 35 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) - [Auto-dialer software](https://www.capterra.nl/directory/30999/auto-dialer/software) - [Contactcenter software](https://www.capterra.nl/directory/32035/contact-center/software) - [Software voor kwaliteitsbewaking contactcenter](https://www.capterra.nl/directory/33415/contact-center-quality-assurance/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (335 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Genesys Cloud CX](https://www.capterra.nl/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 4. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "It's easy to get in touch with Talkdesk's helpful staff" — 5.0/5 > **Saskia** | *11 september 2023* | Restaurants | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. > > **Minpunten**: When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. > > The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *9 januari 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Minpunten**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Talkdesk2112" — 4.0/5 > **Denis** | *25 september 2026* | Vervoer/over de weg/per spoor | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Excellent CRM integrations, Easy-to-use interface. Reliable omnichannel support for voice, email, SMS, chat, > > **Minpunten**: Pricing can be difficult to understand and often increases with add-ons. Support responsiveness is not consistent. > > A modern, feature-rich contact center platform with strong AI capabilities, excellent CRM integrations. ----- ### "Worst experience we had" — 1.0/5 > **Geverifieerde reviewer** | *6 november 2015* | Internet > > **Pluspunten**: Nice app, nice design, easy to use, good quality of sound. > > **Minpunten**: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. > > I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable\! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 maart 2025* | Consumentendiensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: all the different features you can add or take away. > > **Minpunten**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- Pagina: 1 / 31\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132852/talkdesk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/132852/talkdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens