Talkdesk

Wie gebruikt Talkdesk?

Deze oplossing is bedoeld voor klantgerichte bedrijven van elke omvang die de klantervaringen willen verbeteren aan de hand van meer gepersonaliseerde, datagestuurde klantinteracties.

Wat is Talkdesk?

Talkdesk biedt cloudgebaseerde callcentersoftware van de volgende generatie waarmee je in contact kunt komen met je klanten. De eenvoudig te gebruiken interface biedt robuuste functionaliteit met geavanceerde functies, uitgebreide rapportage en naadloze integraties met meer dan 25 bedrijfsprogramma's om verkoop- en serviceteams de middelen te geven om gepersonaliseerde, effectieve gesprekken met klanten te voeren.

Talkdesk - Details

Talkdesk

http://www.talkdesk.com/

Opgericht in 2011

Talkdesk-video
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Talkdesk - prijsoverzicht

Talkdesk heeft geen gratis versie en biedt geen gratis proefperiode.


Gratis versie

Nee

Gratis proef

Nee

Talkdesk deployment and support

Ondersteuning

  • 24/7 (contact met medewerker)
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Mobiel - iOS native

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van Talkdesk

  • Archiveren
  • Bestandsoverdracht
  • Door gebeurtenissen geactiveerde opname
  • Geplande opname
  • On-demand opnamen
  • Opnemen en afspelen
  • Opnemen van gedistribueerde oproepen
  • Oproepen taggen

Bekijk de volledige lijst van Call recording software

  • Campagnebehee
  • Escalatiebeheer
  • Gemengd callcenter
  • Handmatig kiessysteem
  • Inbound callcenter
  • Interactive Voice Response (IVR)
  • Oproepen opnemen
  • Oproepregistratie
  • Oproepscripts
  • Outbound callcenter
  • Predictief kiezen
  • Progressief kiessysteem
  • Rapportage en analyse
  • Realtime chatten
  • Wachtrijbeheer

Bekijk de volledige lijst van Callcenter software

  • Callcenter
  • Enquêtebeheer
  • Invoer via telefoontoetsen
  • Meerdere scripts
  • Oproepen opnemen
  • Oproepen routeren
  • Oproepregistratie
  • Stemaanpassing
  • Tekst naar spraak
  • Voicemail

Bekijk de volledige lijst van IVR-software

  • Automatische nummerkiezer
  • Callcenterbeheer
  • Contactenbeheer
  • Controle van oproepen
  • IVR en spraakherkenning
  • Predictief kiezen
  • Rapportage en analyse
  • Telemarketingbeheer
  • VoIP

Bekijk de volledige lijst van Telefonie software

  • Contactenbeheer
  • Geïntegreerde communicatie
  • Interactive Voice Response (IVR)
  • Online spraakoverdracht
  • Oproepen opnemen
  • Oproepen routeren
  • SIP-trunking
  • Toegangsopties/machtigingen
  • Voicemailtranscriptie

Bekijk de volledige lijst van VoIP-software

Talkdesk alternatieven

Meer alternatieven voor Talkdesk

Reviews van Talkdesk

Read all reviews

Overall rating

4,6/5

Average score

Gebruiksgemak 4,7
Klantenservice 4,6
Functies 4,4
Waar voor je geld 4,5

Review software

Share your experiences with other software buyers.

Schrijf een review!
Cortney K.
Billing Specialist
Vastgoed, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 18-11-2019

"TalkDesk is above the rest! - Cortney K"

Opmerkingen: TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Pluspunten: The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Minpunten: Sometimes the audio is best when connected via ethernet cable.

  • Bron van de reviewer 
  • Beoordeeld op 18-11-2019
Eulogio A.
Customer Service
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 14-9-2020

"Great sound quality... Admin page has room for improvement."

Pluspunten: What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce. Being able to pull up a lead's file in Salesforce through the TalkDesk bar is such HUGE timesaver!!!!

Minpunten: Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent's personal phone #'s. We haven't been able to add, delete, or update any phone numbers to our "Favorites" list (serves as our internal phone directory) for a couple of weeks now and it doesn't seem like like any solutions are on the way

  • Bron van de reviewer 
  • Beoordeeld op 14-9-2020
Geverifieerde reviewer
CEO
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    1 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    Zonder beoordeling
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 6-11-2015

"Worst experience we had"

Opmerkingen: I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.
Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.

Pluspunten: Nice app, nice design, easy to use, good quality of sound.

Minpunten: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.

Antwoord van de leverancier

van Talkdesk op 6-11-2015

We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 6-11-2015
Anthony G.
Telephony Manager
Horeca, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 17-8-2020

"My Talkdesk experience"

Opmerkingen: All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.

Pluspunten: The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use

Minpunten: I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature

  • Bron van de reviewer 
  • Beoordeeld op 17-8-2020
Kerri K.
Customer Service Representative
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 14-9-2020

"Talkdesk was there when we needed it"

Opmerkingen: Easy to use, with the options to expand and customize TD to your needs.

Pluspunten: I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic.

Minpunten: I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating.

  • Bron van de reviewer 
  • Beoordeeld op 14-9-2020