Talkdesk

TalkDesk is above the rest! - Cortney K

Opmerkingen: TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Pluspunten:

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Minpunten:

Sometimes the audio is best when connected via ethernet cable.

Talkdesk: The perfect tool for your support team!

Opmerkingen: It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Pluspunten:

This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

Minpunten:

The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.

Talkdesk is an excellent app that provides exceptional customer service

Opmerkingen: Talkdesk is a comprehensive and user-friendly contact center software that provides businesses with the tools they need to deliver exceptional customer service. Its omnichannel support, customizability, integration capabilities, and reporting and analytics make it an excellent choice for businesses of all sizes.

Pluspunten:

Talkdesk is easy to set up and use, even for those with limited technical knowledge. The user interface is intuitive and easy to navigate, and agents can easily switch between channels. Talkdesk supports voice, email, chat, and social media channels, allowing businesses to provide support on multiple platforms.Talkdesk is highly customizable, allowing businesses to tailor the software to their specific needs. This includes customizing call flows, IVR menus, and agent scripts.Talkdesk integrates with a wide range of third-party applications, such as Salesforce, Zendesk, and Shopify, allowing businesses to easily sync data across multiple platforms.Talkdesk offers in-depth reporting and analytics, giving businesses insights into agent performance, call volume, and customer satisfaction.

Minpunten:

I like Talkdesk for enhancing customer service, and I do not have any specific dislike about it. However I can mention a couple of areas that the software can be enhanced in. Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.Some features, such as the chat widget, are not as customizable as other customer service tools, limiting businesses' ability to tailor the software to their needs.

Sleek Product for Small Start-Ups

Pluspunten:

Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses.

Minpunten:

One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar!

Saved My Fashion Brand Business

Opmerkingen: Overall, Talkdesk has been a game-changer for my business, allowing us to deliver the exceptional support that our customers expect and deserve. We're confident that our partnership with Talkdesk will continue to drive our success and help us to achieve our customer service goals for years to come.

Pluspunten:

My business, Kixara is a company that values customer service , and we were thrilled to find a partner that shared our commitment to delivering exceptional support. Talkdesk has helped us to streamline our customer service operations and provide faster, more efficient support to our customers.One of the key benefits of Talkdesk has been its ease of use and intuitive interface. Our team was able to get up and running quickly, with minimal training required, and the platform's flexibility and customizability have allowed us to tailor our customer service operations to meet our specific needs.Talkdesk's advanced analytics and reporting tools have also been invaluable, providing us with valuable insights into our customer service operations and helping us make data-driven decisions. We've been able to identify areas for improvement and implement changes that have resulted in faster response times and higher customer satisfaction ratings.

Minpunten:

As a business that values exceptional customer service, there were times we experienced occasional bugs or technical issues. This normally causes disruptions to our customer service operations, leading to delays or frustrations for our customers and representatives. However, we appreciate that Talkdesk's customer support team is always available 24/7 to help troubleshoot and resolve any issues that may arise.