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Wat is Talkdesk?

Talkdesk biedt cloudgebaseerde callcentersoftware van de volgende generatie waarmee je in contact kunt komen met je klanten. De eenvoudig te gebruiken interface biedt robuuste functionaliteit met geavanceerde functies, uitgebreide rapportage en naadloze integraties met meer dan 25 bedrijfsprogramma's om verkoop- en serviceteams de middelen te geven om gepersonaliseerde, effectieve gesprekken met klanten te voeren.

Wie gebruikt Talkdesk?

Deze oplossing is bedoeld voor klantgerichte bedrijven van elke omvang die de klantervaringen willen verbeteren aan de hand van meer gepersonaliseerde, datagestuurde klantinteracties.

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Twijfels over Talkdesk? Vergelijk met een populair alternatief

Talkdesk

Talkdesk

4,5 (722)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
98
48
4,7 (722)
4,5 (722)
4,6 (722)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 15,00
maand
Gratis versie
Gratis proefversie
26
Geen integraties gevonden
4,4 (74)
4,0 (74)
3,8 (74)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Talkdesk

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,7
Klantenservice
4,6
Functies
4,4
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Mike
VP of Customer Success
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Simple is smooth and smooth is fast

4,0 3 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Saskia
Saskia
Senior Director Sales Marketing in VS
Geverifieerde LinkedIn-gebruiker
Restaurants, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It's easy to get in touch with Talkdesk's helpful staff

5,0 5 maanden geleden

Opmerkingen: The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign.

Pluspunten:

To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option.

Minpunten:

When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful.

Kallen
Director of Customer Support in VS
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Talkdesk: The perfect tool for your support team!

5,0 3 jaar geleden

Opmerkingen: It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Pluspunten:

This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

Minpunten:

The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.

Enrico
Customer Service Manager in VS
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The Ideal Call Center Management For Business

5,0 vorige week Nieuw

Pluspunten:

With Talkdesk, we have been able to monitor calls and the software makes handling customer service better From VoIP to call center management and call tracking, Talkdesk has it all and this makes it great.

Minpunten:

With Talkdesk, we have nothing to complain about as it has always delivered.

Tyson
Team Lead, Support in VS
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Sleek Product for Small Start-Ups

3,0 4 jaar geleden

Pluspunten:

Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses.

Minpunten:

One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar!

Anthony
Telephony Manager in Frankrijk
Horeca, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

My Talkdesk experience

5,0 4 jaar geleden

Opmerkingen: All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.

Pluspunten:

The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use

Minpunten:

I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature