Virtuagym

"BUSINESS PLANNING AND CUSTOMER SUPPORT"

Opmerkingen: My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Pluspunten: The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Minpunten: In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

"What you see is what you get"

Opmerkingen: Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

Pluspunten: Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Minpunten: Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

"Great App, horrible customer service"

Opmerkingen: I rate is a 5/5 for the App and a 1/5 for customer service.

Pluspunten: I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.

Minpunten: If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.

"Great Options and Features"

Pluspunten: We wanted to set ourselves apart from all other Fitness Facilities in the area. Virtuagym gave us that ability. We were able to create and customize an App specific to our needs and have the ability to make changes as needed as we grow. I love that everything is in one place and we easily view sales and memberships.

Minpunten: Some of the functions are not as user friendly as others. There seems to be added steps that could be better set up especially in Point of Sale.
It was a learning curve to switch to a new system for us, but it seems to be working smoothly now.

"Satisfied customer "

Opmerkingen: I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy.

Pluspunten: Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well.

Minpunten: The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified.