bsport

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Opmerkingen: Na eerder mijn frustraties te hebben gedeeld over het verliesproces bij Bsport, wil ik graag een update geven. Hoewel mijn ervaring over het algemeen teleurstellend was, was er toch een medewerker bij wie ik terecht kon. Zij was de enige die mij daadwerkelijk heeft geholpen en het proces soepel heeft laten verlopen. Ze luisterde echt naar mijn zorgen en heeft alles gedaan wat in haar macht lag om me te ondersteunen. Dankzij haar voel ik me toch gehoord, ondanks de moeilijkheden.

Pluspunten:

De mogelijkheden van Email marketing en het online Boekingssysteem.

Minpunten:

Slechte Klantenservice, communicatie alleen mogelijk via chat en op afspraak via videocall. Ben met valse beloften een contract aangegaan en bij je beëindigen van de overeenkomst werken ze behoorlijk tegen. Ze willen mij eigen data niet geven en wilde ik eerste instantie ook geen bevestiging geven van opzegging, er was volgens hun eerst een verplicht gesprek noodzakelijk.

Mijn ideale samenwerkinsgpartner

Opmerkingen: Top! Echt hele goede begeleiding en customer service. Eén contactpersoon werkt heel snel en prettig. De mogelijkheden zijn enorm, stapje voor stapje gebruik ik meer opties.

Pluspunten:

De vele mogelijkheden sluiten enorm aan bij mijn Boutique Studio. Ik wil hier nog veel meer van leren, maar er is zoveel mogelijk! Geweldige ondersteuning van [gevoelige inhoud verborgen], ik krijg altijd direct reactie en hij denkt enorm mee. Heel fijn in een startend, ambitieus bedrijf. hij snapt in een paar zinnen wat ik bedoel en komt met oplossingen. Heel erg fijn, ik werk alleen en mijn technische skills zijn niet enorm, maar het systeem heb ik vrij snel onder de knie dankzij zijn support. Dit is echt een heel belangrijk onderdeel van BSport en het mooie systeem wat soms best ingewikkeld lijkt. Ze maken waar wat beloofd is.

Minpunten:

Ik wilde graag perosnaliseren (mails, nieuwsbrief etc) maar dat kost vrij veel werk. Dus dat moet ik nog beter doen. Met alleen de instructievideo's kwam ik er niet uit. Gelukkig goed bereikbare en persoonlijke support. Kosten - maar die zijn het wel waard, gezien de opties die ik allemaal nodig heb en geen enkel ander product zo kan bieden.

overstappen naar b sport platform

Opmerkingen: zeer positief, makkelijk systeem om mee te werken en duidelijk voor onze klanten

Pluspunten:

Fijne communicatie, duidelijk en snel antwoord bij vragen

Minpunten:

geen apart kassasysteem, verder geen nadelen ondervonden

Slechte app veel te duur

Opmerkingen: Algemeen slecht bereikbaar en onduidelijke communicatie

Pluspunten:

Het onboarding proces is wat ze wel redelijk oke doen!

Minpunten:

Slecht bereikbaar, onduidelijk wat je elke maand binnen krijgt! Erg duur wat ze niet duidelijk communiceren!

Uitgebreide software

Opmerkingen: De klanten service staat je goed te woord, is eerlijk en bied voldoende hulp. Het is een goed werkend systeem maar wel aan de dure kant als je een kleinere onderneming hebt.

Pluspunten:

De gepersonaliseerde app en de vele verschillende functies

Minpunten:

De extra kosten van alle extra functies

Heel blij met Bsport

Pluspunten:

Heel blij met onze overstap naar Bsport. Klantondersteuning is fantastisch, het systeem is heel uitgebreid en gebruikersvriendelijk.

Minpunten:

Heel tevreden, als ik een nadeel zou moeten opgeven is het dat het systeem zo uitgebreid is dat ik af en toe wat verloren raak in alle opties.

Review Bsport

Opmerkingen: Heel tevreden tot nu toe.

Pluspunten:

Belangrijkste voordeel is jullie beschikbaarheid in geval van vragen en/of problemen!!

Minpunten:

De migratie was niet zo vlot, maar eens alles is overgezet, dan alles ok!

hi

Pluspunten:

ik heb heel fijn contact gehad met [GEVOELIGE INHOUD], zei heeft me echt enorm goed geholpen.

Minpunten:

geen app voor de beheerder.geen duidelijke omzet uitdraai.

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Opmerkingen: Goede support! Mag wel iets gebruiksvriendelijker overall qua systeem. Ik moet nu nog regelmatig zoeken naar features als er onderdelen aangepast dienen te worden.

Pluspunten:

Gecombineerde rooster van meerdere locaties en eigen app

Minpunten:

De app kan nog wel wat worden verbeterd. Ik krijg veel terug van leden dat het niet erg gebruiksvriendelijk is; waaronder het beginscherm waar de lessen random worden weergegeven is verwarrend, wanneer je een les wilt reserveren dan moet je daar meerdere handelingen voor doen. Ik mis de optie om een proefles als los product aan te bieden/losse feature met eigen mogelijkheden zoals een aparte pagina waarop duidelijk staat wat er moet gebeuren om een proefles te boeken (nu moet je een account aanmaken, maar is niet geheel duidelijk), een les boeken ver vooruit (niet 3 dagen zoals we nu hebben ingesteld) en ook automatische bevestigings- en bedanktmail.

Eerder overwogen alternatieven: Momoyoga

Redenen om voor bsport te kiezen: Veel fouten met betalingen en onduidelijk bij meerdere vestigingen (grotere studio) en open source

Redenen om over te stappen op bsport: yes

Super klantenservice en fijne mogelijkheden voor klanten.

Opmerkingen: Super uitgebreid pakket met vriendelijke klantenservice.

Pluspunten:

Systeem werkt makkelijk voor klanten en voor ons als beheerder. Je kunt makkelijk aanpassingen maken en financiële zaken regelen.

Minpunten:

Ik vind het maken van rapporten soms wat moeilijk. De instellingen om specifieke klanten aan te spreken vind ik lastig.

Eerder overwogen alternatieven: Momoyoga

Redenen om voor bsport te kiezen: Mindbody was niet meer vriendelijk voor de Europese markt, vooral te integratie van ideal dat wegviel bij hun.

Overgestapt van: Mindbody

Redenen om over te stappen op bsport: Momo te klein. Bsport sloot goed aan bij onze kennis met Mindbody

Bsport, nice in many points

Pluspunten:

The integration with my former plateform was nicely done and i'm very satisfied

Minpunten:

They could manage to create an app bsport for owner on the phone, witch would be very supportive for general management. The bsport back office on the computer is perfect, on the phone it needs to be upgrade !

A premium product which runs rings around the competition!

Opmerkingen: Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that!

Pluspunten:

The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it!

Minpunten:

No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform

Eerder overwogen alternatieven: Momence en Mindbody

Redenen om voor bsport te kiezen: They had no customer service. The day I signed my contract I had no one on one contact. The help site is quite confusing and didn’t offer any personal solutions - most thi be s I had to figure out myself.

Overgestapt van: Eversports Manager

Redenen om over te stappen op bsport: The personal experience of having everything completely customisable - plus my one-on-one account manager. Jeremy has been incredible!

Extremely negative experience with Bsport

Opmerkingen: We regret having made the decision to change to Bsport and we have received a lot of negative feedback and complaints from our students and teachers alike about the solution. The solution has a lot of potential but the team at Bsport overpromised and did not act on our feedback - even after 8 months and even as regarded legal compliance issues. Worst of all, Bsport is currently coercing us to sign a new contract about payment liability by having blocked all of our payouts (Stripe payouts go via them first) unless we sign the contract.

Pluspunten:

The advantage of Bsport, from our studio's perspective, is that it is one of the very few solutions on the market that has APIs with both Urban Sports Club and ClassPass. The templates for automated e-mails that are sent out to your customers (e.g. booking confirmations) are customiseable with your studio logo and colour. From our experience, this is about it when it comes to the advantages of this solution.

Minpunten:

Bsport has been very pushy in their sales efforts toward us from the get go, telling us that everything on our priority list would be possible in Bsport. Only once we entered the contract, we gradually learned that most of this actually was not possible, but then it was already too late. We have been customers of Bsport since January 2024 and have now exercised our special right of cancellation. Some key issues with the solution include: - Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk). In practice, this means that your students have to e-mail you to cancel their memberships with you - they cannot cancel them themselves. - Our students find the Bsport user interface so non-intuitive that they do not manage to cancel their bookings for a class - we usually have to do this manually for our students. We flagged this repeatedly but no action was taken. - We were told we could generate payrolls in one click with our former system of offering different payouts depending on the source of the student booking. This was a flatout lie. You can only apply one payroll rule per teacher. We had to change our entire studio payment system because of this. - Direct reimbursements of students do not work for us most of the time - we always see an error message and have to reimburse manually (NB: Bsport told us in once case that this is due to SEPA transfer times, but we retried two weeks later and it still did not work). - Our students cannot create an account on Bsport on our via mobile - the layout of the sign-up form in German language is shifted, such that crucial boxes that need to be ticked overlap and cannot be ticked (incl. the Terms and Conditions). We flagged this for 8 months now and no solution has been offered to us other than: Your student needs to sign up via laptop using Chrome. - We have personally found the system extremely complex to use and highly error prone.

Friendly software & team

Opmerkingen: Overall our clients are happy with the software and we’re not getting any complaints. The system is fairly intuitive and easy to use from our end otherwise the tutorials are short and sweet and the team is ready to answer our queries

Pluspunten:

The team is very helpful, they allow feedback and they use it to develop the software. We like that it’s a startup who accepts our advice. It’s easy to use and intuitive as a software

Minpunten:

The reporting is a little confusing, I don’t like the tabs - would rather see a list only with more filters as to categorize my revenue streams. Would also love if the PoS is less clicks, as it takes time to go through a sale and finally connect to the card reader

Software with many features

Opmerkingen: I Had some miscommunication with Bsport about the contract conditions, but eventually things were resolved. Overall I think that the software of bsport is good, I would recommend it to big studios with multiple teachers and locations because it can definitely support the need of it.

Pluspunten:

software itself has great features and is user friendly.

Minpunten:

Contract renews automatically every ear and it strictly lasts 12 months, which you need to be aware of yourself.

Visibility of the whole studio in one place

Opmerkingen: The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done.
I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective.

Pluspunten:

Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate.

Minpunten:

I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7.

Eerder overwogen alternatieven: Momence

Redenen om voor bsport te kiezen: Clunky, out-dated MindBody where everything feels like it's an afterthought. In Canada, Mindbody don't offer a tap and pay card processing solution. Our newsletter database was in Mailchimp, we had no ability to talk directly to clients who we could see liked to attend a specific class or had a certain pass-type etc. As a result all marketing was unintegrated and untargeted. Our online channel was in Vimeo OTT so Mindbody passes were useless and it was as separate customer database again. Lastly we wanted to add a webshop, like Shopify, which would require yet another inetgeration app between Mindbody and Shopify to keep the records in sync!

Overgestapt van: Mindbody, Vimeo en Mailchimp

Redenen om over te stappen op bsport: Momence pricing for the same features was more than double and to be honest at the Momence price point we couldn't afford to switch, but would have just stayed with the cobbled together MindBody platform. Plus Momence doesn't currently offer the webshop functionality or it is very limited in comparison to bsport.

A big fan of Bsport! Highly recommend

Opmerkingen: Efficient, supportive, forward-thinking, supports my business so well, it has been very well thought through by people who have obviously worked within the industry. Such a fantastic platform and I would certainly recommend! I look forward to all the upgrades you integrate over the years to come. Big thank you! :)

Pluspunten:

Functionality, the create tutorial videos, it's a simplified and very efficient, streamlined but extensive platform which supports my business absolutely perfectly, the team are so helpful with queries and to expand my business, I feel I've chosen the most supportive platform!

Minpunten:

It would be great to have a login for me to see what customers experience so I am able to more easily help their queries. Sometimes steps can be a bit confusing with the tags and ways in which I need to link passes to products to ensure they are sold in the correct usage. However the team have always sorted problems for me very quickly. Also would be great if the calendar linked to my google calendar so i can see bookings that come in live. Would be great if I could have the "hide" option so I can upload month's worth of classes without them going live for booking. The app would be great if I could book people in through that rather than need to use a laptop always.

Eerder overwogen alternatieven: Momence

Redenen om over te stappen op bsport: The fact you guys offered appointments, plus weekly classes and events, plus online library and live classes. You had everything that I needed... Momence links live to Google Calendar though, which I would have really liked to make use of! And they also have more filtering systems for their online products - would be great if you looked into what they offer and run something similar as it had a nice organisation and feels more like online courses, drip fed, which is what I felt was missing from Bsport.

Excellent, would recommend to any gym/client based facility.

Opmerkingen: Brilliant. The team are friendly and great at setting you up and are quick to get back to you with any issues.

Pluspunten:

Fantastic customer service and easy to use.

Minpunten:

Reporting function could be clearer and a little simpler. If another app could you made for the back office mobile user that would be the final touch to make it perfect.

BSport Feedback

Opmerkingen: I feel like I'm still learning if it works for me! So far, so good though (:

Pluspunten:

All of the features are easy to use and the backend looks really friendly! I love that I can have an App Store App, integrate Zoom for easy stream of classes, and also the virtual video library.

Minpunten:

My App icon doesn't look good and it still hasn't been changed after months. Sometimes the software glitches but that's not a big deal.

Management System

Opmerkingen: Up to now good and the online support by [sensitive content hidden] has been amazing.

Pluspunten:

We like the fact that we have our own branded app and that the platform is personalised to the user.

Minpunten:

We would like the booking app to have the management tools in it so that we do not have to go into the back office to work them.

Highly recommend Bsport. User friendly but the team are equally friendly!

Opmerkingen: great, helpful, easy to onboard, would recommend

Pluspunten:

User friendly. Back office works well.

Minpunten:

price - i feel that the fees are high compared to others

My high hopes for Bsport were totally crushed

Opmerkingen: the process of setting up and getting data transfered was chaotic and a lot of miscommunication went on, so it was not done properly and took more than three weeks I had to do all my private appointment bookings again by hand as they did not transfer these. Very hard to get the cumstomer support. My difficulties not taken seriously, no apologies, no refund.

Pluspunten:

I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups.

Minpunten:

When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund.

Overall great platform & supportive team, with a few minor cons

Opmerkingen: Incredibly smooth integration from our previous software - extremely helpful and attentive team members (thanks [SENSITIVE CONTENT]!) who were a pleasure to deal with and answered all of my questions. Super supportive and responsive team who continue to be so as we have now fully launched. User friendly interface for students to book classes. Nice integration of widgets to our website, professional looking.Reliable system that sends out the livestream / zoom class links to users without problems.Smartlists and tagging to segment members for ad targeting/offers. Marketing looks professional and is easy to create with their drag and drop templates.

Pluspunten:

Passes: The ability to create a number of different passes / purchase options for students and members. The ability to create a pass and select what the pass can be used for, down to the specific activity. Incredibly easy to customise these options. User-friendly and streamlined class booking/purchasing: From a user perspective, when booking a class students are clearly shown passes they have available to book, and also clearly shown passes they can purchase if they do not own a pass. Unlike other software we have used, this process doesn't redirect users away from the class booking but adds it smoothly into the process. There are far less 'clicks' required than MBO and I believe this encourages a greater amount of booking and less abandoned baskets. It's also very clear to users which passes are available for that class. In the past we had issues with students booking for pre and postnatal classes on passes which did not cover those classes, causing a number of problems. Bsport has helped us resolve this issue.Payroll: Clear and easy to set teacher payment options and to review at the end of the month. Very easy, with one click, to change the payment option if required. In previous software this was a lengthy and time consuming process. Marketing: Setting up automatic triggers and emails/marketing to be sent out from the app, fully customisable.VOD - professional looking, integrated section on the app.

Minpunten:

There is no ability to access the backoffice via the app - must be used on desktop / browser. Slightly slow response time on the backoffice - when loading the calendar, making changes to classes, billing customers etc, the load time is less than optimal and slower than other software. Payment process doesn't allow partial refunds (not strictly the fault of bsport but is associated with them). Slightly lengthier/complicated process to make partial refunds. Automatic class emails: If not using the integration with zoom, the zoom link has to be emailed to class participants, which is considered a 'promotional email', so some users may miss this. It has to be sent at least 1hr before class so isn't helpful for students who book last minute. Would be better if this could be 10mins before class. Zoom integration / link email: Using the zoom integration (which itself is very good), but does mean we have to close online class registration 20 minutes before the class begins, so that the system can email the zoom link 15 minutes prior to class. At our studio we have a lot of students who like to book last minute and this prevents them from doing so. Would be better if this could be sent out 5 minutes before class.

Eerder overwogen alternatieven: Momence

Redenen om voor bsport te kiezen: Too many problems with Mindbody. Unable to purchase online class passes via their app. Zoom class links failing to send to some users without resolution / a clear reason why.

Overgestapt van: Mindbody

Redenen om over te stappen op bsport: Studiogrowth did not have an appMomence was too expensiveConfidence with bsport as several other studios in East London were using them.

Great

Opmerkingen: Extremely good

Pluspunten:

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

Minpunten:

It takes a while to set up everything because it’s you that does it from the scratch

Eerder overwogen alternatieven: Mindbody

Redenen om over te stappen op bsport: Tried Mindbody and it was too complicated and to expensive

Click & Go booking platform

Opmerkingen: The quick personal service from BSport made me feel as a newbe that everything went smoothly. All the further options they offer inspired me and motivates expansion.

Pluspunten:

The Google feel template that makes it enjoyable to use. It's instantly recognisable. It's also build for future growth with more functions and helpful tools.

Minpunten:

For small businesses it's pricey - perhaps a package deal for this group could be added.