Mindbody

Pluspunten: I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Minpunten: the old design structure of the base platform could use some updates, which they are aware of

Opmerkingen: Overall MINDBODY is doing a great job in the area of health and fitness and helping people look for the different events happening near them in this domain. If anybody wants to integrate with MINDBODY then APIs are available for the same for developers and once configured, its really beneficial for local aggregators in this domain.

Pluspunten: MINDBODY allows the users and the providers to create an account and then users can look through different classes or events in the area of health and fitness offered by these registered providers. The schedule can be tracked online along with the registering for the available events. The users can then track the status of these classes for any last minute changes happening in the schedule. One thing which stands out for MINDBODY is the list of APIs which they have provided for these events. The local aggregators can fetch these events from MINDBODY and show them on their online platforms or they can register their own events and schedules by using these APIs.

Minpunten: UI for the online platform of the MINDBODY is not that intuitive and some of the features are not understood easily by the users. Plus the APIs are not that intuitive and documented properly and sometimes are not sending data in the optimized way as per the industry standards set these days for these kind of APIs. Other than that, customer support is always there to help u with your MINDBODY API integrations for configuring it properly.

Opmerkingen: Great software with an impressive array of features. Nice to look at and as a cloud software, accessible from anywhere in the world. Would definitely consider using this software again in the future.

Pluspunten: Comprehensive and full-featured. Very user friendly and accessible from anywhere.

Minpunten: Would have been nice to have the option for a hard install. At the time we chose to discontinue using MINDBODY, our internet connection was unreliable and using a cloud-based software proved nearly impossible. Customer support was great but the wait was consistently very, very long.

Opmerkingen: Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Pluspunten: Easy to use, very intuitive. Set up took almost no time at all.
MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory.
The software is flexible enough to handle multiple users and expand when needed.
The software will also take into account independent contractors.
Most functions are very user friendly and mistakes are easy to correct.

Minpunten: I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds.
It can take time to put together information for sales tax, most of my business, 95%, is service related.
All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Opmerkingen: Overall experience was grueling and constantly defeating to my business operations. Joining Mindbody was a poor decision in many facets. The software suite works directly against your business by directing (through email marketing etc.) new members to use the "Non-Branded" app when you already have the Branded App. The Mindbody App sends deals from other fitness studios to your customers via the Mindbody App. This isn't good for retention. If a customer want to skate around your regular member prices, the Non-Branded App offers discounts to your already regular customer (not just new customers), creating instant revenue losses when trying to gain new customers. Customer Care/Service representatives knew less about the MindBody suite than I did since I have used the software longer than the representatives that were supposed to be assisting. The integrated software for payments which ease the use of processing and tracking is a "catch 22". If your card on file for Mindbody payments expires, which happens periodically; MindBody will just shutdown your site and you cannot operate in any capacity or function. No phone call message to let you know. If this happens, you will have an onslaught of fixes because the Mindbody system will disassociate your confirmation phone numbers with your customers and they will no longer be able to confirm appointments. You will have to manually push any missed autopays etc.

Pluspunten: The best pert of MindBody was the Branded App. One touch at the fingertips for purchases by the customer.

Minpunten: Constant updates that caused issues for booking, purchasing and retaining customers. My email box was virtually packed with issues that MindBody caused from an update to the app. "A fix to fix the problem caused by the fix for a problem we fixed" could be the Moto!