WellnessLiving
Wat is WellnessLiving?
WellnessLiving is een alles-in-één oplossing voor je fitnessstudio. Het platform biedt onder andere afsprakenplanning, e-mailmarketing, robuuste rapportage, beloningsprogramma's, voortgangslogboeken van klanten, reputatiebeheer, handelsverwerking en loonadministratie. Er zijn geen extra hoge kosten om je planning in je site te integreren, beoordelingen te genereren, e-mails/sms-berichten te verzenden, een beloningsprogramma te gebruiken of marketing te automatiseren. WellnessLiving is ontworpen door klanten, voor klanten.
Wie gebruikt WellnessLiving?
WellnessLiving is betaalbaar, betrouwbaar en veelzijdig. Het is volledig uitgerust zonder verplichte extra's, waardoor de kosten worden verlaagd en tijd wordt bespaard. De intuïtieve interface is zeer visueel en gebruiksvriendelijk.
Twijfels over WellnessLiving? Vergelijk met een populair alternatief
WellnessLiving
Andere goede alternatieven voor WellnessLiving
Reviews over WellnessLiving
Lucie
So Glad I Made the Switch
Jennifer
While excited about the capabilities of the system, honestly, I was scared to transition.
Pluspunten:
Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system. My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program. Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone. Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.
Minpunten:
While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears - he was with me from start to finish and personally made sure that any and all errors were immediately corrected. Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.
Reactie WellnessLiving Systems
5 jaar geleden
Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!
Mohammad
Overwogen alternatieven:
WellnessLiving is the product you need to run your physical life.
Opmerkingen: A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.
Pluspunten:
The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.
Minpunten:
They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.
Reactie WellnessLiving Systems
3 weken geleden
Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate)
Juliana
Glitchy and going downhill
Opmerkingen: I used to recommend this platform enthusiastically but that is no longer the case. We are actively exploring other options.
Pluspunten:
We switched from Mindbody to Wellness Living in 2018 and for a few years I was VERY happy with them. They offer all the functionality of our old software including great features like a White Label App exclusive to our business, class & appointment booking, automatic waitlist promotion, and a built in automated marketing suite. The interface was more user friendly compared with Mindbody and it was relatively easy for our staff to pick up.
Minpunten:
The program has become unbearably glitchy and the customer support has plummeted. We noticed that every time there was an "update," another previously stable feature would break. Now we find functionality breaking on a regular basis, even when there hasn't been an update. Tech support never has any idea what's going on and it typically takes several email exchanges to explain the problem to them. (They don't answer the phone.)The sales reporting is incomprehensible and I've wasted countless hours trying to answer basic questions such as "how much revenue did we collect today?" The marketing suite is ok but limited.The glitches have been increasingly frequent to the point where my front desk team spends the majority of their time on the phones helping our clients to trouble shoot and book their classes. This is a huge waste of our resources and becoming very expensive. My staff is growing very annoyed and would like to be able to focus on other things.
Reactie WellnessLiving Systems
2 weken geleden
Hi Juliana, We're very disappointed to hear that your experience has recently declined. We aim to have a successful, long-term partnership with each of our customers and we treasure multi year relationships like the one we've had with your business. We're continuing to invest in improving every single part of our platform, from the features and functionality to system uptime and customer support. I can confirm that we have seen an uptick in reported bugs after several of the past updates and we are making a strong effort to address this issue, and this is a top priority for us. We're also disappointed to hear that you weren't able to obtain the solutions you were looking for from our support team. A senior level team member is reaching out to you directly so that we can address all of your reporting inquiries and to address any other issues you have. At WellnessLiving, we really care about your experience and we do everything we can to give you the top quality service you deserve. Nathan T. (Customer Advocate)
Lisa
Grateful for Wellness Living
Pluspunten:
I really appreciate how robust the platform is without it being too complicated to navigate.
Minpunten:
As with all softwares, it doesn't always do exactly what I'd hope for it to. I also find that some members have challenges navigating the software for anything other than classes. (ie. appointments, special events, etc.)
Reactie WellnessLiving Systems
2 maanden geleden
Thank you for the amazing review Lisa. It's great to have the peace of mind knowing that your business software is easy to use for everyone on your staff and for your clients, even if they're not tech savvy. It's true that some of the other software platforms like Mindbody have a lot of the features we have, but the problem is that they're very complicated to use! You have to spend hours on end learning the ins and outs and then training your staff members. Then you have the same problem teaching your clients and helping them with their bookings and managing their accounts! WellnessLiving is a lot newer and specifically designed for ease-of-use, so that means less of your valuable time spent working on your software and more time with your business. I see you mentioned some challenges with appointments or special events and I am really interested in knowing how we can improve our software for your business. The reason I ask, is that for years now we've been building features into the software based on what our customers have been requesting and I'm wondering if this may be something we can help with too. There's no cost for this but we do it to help make our software better, which helps your business succeed and that helps us grow. Whenever you have a few minutes this week please head onto our Community Forum (adding a link below) or send us an email to [email protected] and I'm really confident we can provide some solutions for you. Thanks for choosing WellnessLiving, Lisa! Aiden P. (Customer Advocate) https://community.wellnessliving.com/page/home/
Anna
Wellness Living Review
Opmerkingen: I cannot express enough how wonderful it is to work with the customer support team at Wellness Living. They go above and beyond to ensure that our business is thriving, and help us take it to the next level!The software is very intuitive and easy to use for us as administrators as well as our community members and clientele.
Pluspunten:
Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.
Minpunten:
Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.
Reactie WellnessLiving Systems
4 maanden geleden
Hey Anna, Thank you for the amazing review. We appreciate the positive feedback on your great experience with WellnessLiving, from the software usability itself to your time working with our customer support team. We market our product as a true all-in-one solution for just about every part of running your studio, and we're continuing to expand on the capabilities of the software to help better serve customers such as yourself. By making it simple for clients to see your schedule and book classes online, you start to see substantial growth in the number of clients who end up visiting your studio after viewing the site online, with incremental improvements to the number of clients who go on to convert into recurring memberships. You can then improve client retention rates by using our powerful automations and reporting tools, which also allow you to conduct personalized marketing campaigns to segmented client groups which have been found to be 50% more effective than standard, non-segmented equivalents. Please don't hesitate to contact our support team at any time for assistance with any sort of inquiry pertaining to the software, even for general how-to's or recommendations on setup. Thank you for choosing WellnessLiving! Ian N. (Customer Advocate)
