Gym Assistant

Great gym software

Opmerkingen: It's been great, I've been using it now for 5+ years and it's been great.

Pluspunten:

The most pronounced feature this software has is it's ease of use and flexibility.

Minpunten:

Honestly, there really isn't any cons to this software. It has all of the functions you would need to operate and keep track of member profiles. Not to mention they are growing and adding things all the time. If I had to list on thing, it would be that there isn't an online member portal, but I'm told it's on its way.

Great It Department

Opmerkingen: Gym Assistance has been a great addition to our new facility and look forward to Gym Assistance growing and evolving with our business.

Pluspunten:

The Gym Assistant Tech support is amazing! We had problems with our computer system running Gym Assistant and with the help from their IT department we are able to now run Gym Assistant with no problems! Thank You!

Minpunten:

Gym Assistance incompatibility with some computer programs.

BIO-LOGIC GYM ASSISTANT REVIEW

Opmerkingen: Hands down the BEST CUSTOMER SERVICE OF ALL TIME

Pluspunten:

I've had nothing but great success with Gym Assistant. We have been in business for 16 years and have used Gym Assistant the whole time. The [sensitive content hidden] of the company is a straight shooter with nothing but top notch customer service personnel. The integration they have with the door controller system as well as the ease of use with online sign-ups has allowed me more freedom as well as savings every month because of my minimum staff requirements. A huge thank you to Bio-Logic Gym Assistant for all their great help and expertise! A huge part of our mutual success is the personal attention I get from them. I've never had such great customer service from any other company. That is saying something!

Minpunten:

nothing is ever perfect with computers...

Gym assist review

Opmerkingen: Overall experiences OK I can work with you.

Pluspunten:

I like the fact that I can make as many plans as I like.

Minpunten:

I don’t like the fact that the program freezes crashes very often.

Capo Boxing Gym Assistant Review

Opmerkingen: Excellent software, excellent support team, and excellent design team that is continually making improvements.

Pluspunten:

Affordable!!!! Provides what I need without the overkill of a bunch of bells and whistles that I will not use. Simple to use, provides all the services I need and expect from a gym Managment software.

Minpunten:

That it's not an online line software that I can log into from any computer

Gym assistant is great

Opmerkingen: Gym Assistant has allowed us to take control over what had previously een a cumbersome and difficult membership tracking system.

Pluspunten:

Gym Assistant is easy to train people on and quickly picked up by most users.

Minpunten:

There is little to complain about with the gym assistant program.

We really like Gym Assistant

Opmerkingen: It’s been really great, honestly. My husband passed away and I’ve been running his gym since that time, May 27, 2023. I helped him once in a while behind the counter but I’ve learned a lot more about it over the last 18 months and I’ve really found it to be helpful. I know the rest of his team feels the same way. Thank you.

Pluspunten:

I like how we get so much information on each person, the number of visits the last time they checked in, how long they’ve been a member, we have the option of entering how much they paid the last time because we have a lot of discounts and it really helps us know what discount the person had. We can also see if they are a three month member or a month member or a six month member or a yearly member. It’s just been very helpful.

Minpunten:

Well, I need to learn more about how to create reports. I love being able to see how many people came in during a day or a week or the past month or the past year, but I’d love to be able to print those out and have more understanding about how to use that feature. I also would love to know how to determine how many current clients we have. I can’t figure that out yet.

Business Office Assistant

Opmerkingen: My overall experience is that I am happy with the program.

Pluspunten:

It is very user friendly. Easy to use. Being able to pick what you want on reports is a great feature to have, it makes my job a lot easier. The Gym Assistant is great as well, anything I needed help with I went to manual first and I was able to find what I needed with out contacting the company for help.

Minpunten:

I took over membership for our fitness center in August so I haven't worked with the program for that long, so far I haven't found anything I don't like about it.

Gym Assistant

Opmerkingen: It is a very good program for our center

Pluspunten:

being able to check members in and being able to print off usage reports

Minpunten:

There is nothing that we do not like about gym assistant

Easy and painless.

Opmerkingen: So far so good. As you spend more time using and exploring the software it becomes easier to use and discover all the different things you can do with it.

Pluspunten:

The software is easy to use and requires minor knowledge on how to use a computer. For the most part it’s easy to figure out on your own.

Minpunten:

Once a member is deleted you can’t reuse that member number.

Basic & easy to use.

Pluspunten:

We like that it runs our access system & maintains our member database. It’s easy to use & doesn’t crash!

Minpunten:

It doesn’t integrate with the billing platform I use, so I have to do a little extra work. I wish you could sort reports by first name as well as last name.

A++ Gym management software and customer support

Opmerkingen: Overall, great experience.

Pluspunten:

Gym Assistant does not charge monthly fees, it is easy to navigate, has a small learning curve, and has awesome customer support.

Minpunten:

If they had an admin website/portal and/or admin app developed - absentee facility owners or managers who are away longer than normal time periods could manage membership changes and/or FOB issues. Using a software program that mirrors the desktop has not always worked well for us.

Software Review MCoA

Opmerkingen: Very good in tracking out clients especially in who is a member

Pluspunten:

Ease of use by employees and features for out employees to use.

Minpunten:

Don't use the program to see any flaws in the program as far as I have used it

Excellent Customer Service!

Opmerkingen: Gym Assistant is easy to use and easy to obtain data and records on members. Customer service reps are always extremely helpful and resourceful!

Pluspunten:

I purchased an already operating gym that utilizes Gym Assistant. The ease of transitioning our club name was such a breeze. The customer service reps have always gone above and beyond to help me!

Minpunten:

This is my first and only experience with a club membership program. I do not have much to compare it to. However,

gym assistant review

Opmerkingen: very good

Pluspunten:

user friendly set up easy operation and no subscription base fees

Minpunten:

A lot of functions are not compatible in my country

Software that you own and not rent!

Pluspunten:

Owning the software! Customer support. Windows based!

Minpunten:

Need better reports. Need more tax categories.

Fitness achieved and stay fit

Opmerkingen: My fitness goals are reach

Pluspunten:

Assist people to reach their fitness goal changing their lives

Minpunten:

Best easy to use and learn there I recommend it

Great value for the investment.

Opmerkingen: Running a gym and being profitable means managing costs very carefully. I am so happy to have a product that is not subscription-based. When I purchased the gym the [SENSITIVE CONTENT] of the company help me get this product running in 2 hours and there was disruption of service during the transition.

Pluspunten:

The quality and stability of the software. I have used the product for over 10 years and software defects are non-existent. This critical since I have very minimal staffing how for a 7 day operational environment. Adaptability to meet your business model is very intuitive and easy to tailor.

Minpunten:

I do have some challenges with punch plan memberships. Operationally there are some limitations that could be improved. There are some reporting challenges as well.

Gym Assistant should be your top choice!

Opmerkingen: We bought our first gym in 2016 and chose Gym Assistant because of it's value and simplicity. We have since added a second location with over 1,000 members along with a retail shop. Gym Assistant has been robust enough to grow with us. They continue to expand the product and the support has been outstanding.

Pluspunten:

I love the value that you get. From starting your first location with 100 members to expanding to multiple locations with 1,000+ members, Gym Assistant is robust enough to handle it. Easy to train new employees to add new members, ability for multiple membership packages, flexibility with monthly or daily billings. Point of sale add on for snack bars or retail merchandise is a great interface.

Minpunten:

Could use a class scheduling module. Also, ability to have dual entry for the controllers, a fob and a 4 digit code for the keypad.

I am not the best to do a real review

Opmerkingen: I wish I had this one 15 years ago when I started, I had time back then and I would have been able to figure out all the awesome functions to this program. I see them, but I still need to find the time to explore and call the company for help doing an accurate set up. As far as getting members signed up and be able to get them in the door and paying fees to keep the facility doing through this pandemic is priceless!

Pluspunten:

I liked it because with the help of my son, the set up was easy and the company was very helpful with taking him through the process. I like the fact that for a $100/year, I can have the company at my disposal to talk me through any questions I may have in setting it up. The 24/7 access is wonderful. Even if the electricity takes down the computer, the unit allows current members to still check in and keeps the information for me to put on the computer when I can get the program running again.

Minpunten:

Taking time to use it to it's fullest is not something I have found yet. This is not the software's fault, it is mine.

Why I Love Gym Assistant

Opmerkingen: We opened Path to Peace Wellness Center in 2014, and began using Gym Assistant at that time. I don't know how we would have managed without it! We have to pull reports for grants and other reports and this system is great to get what we need. I highly recommend Gym Assistant!

Pluspunten:

The ease of use. It is very user friendly. Our organization has to do reports for yearly audits, we can easily pull the reports we need.

Minpunten:

Integration was somewhat difficult, but the tech support was great.

Gym Assistant

Opmerkingen: Gym Assistants support is outstanding. [SENSITIVE CONTENT] and the ladies always get us up and running if we have any issues.

Pluspunten:

It just works well for what we are trying to do at the gym.

Minpunten:

I mentioned the sign up situation. It would be nice to have a screen where they could sign and everything would be entered into a file but we do well without it.

Gym Assistant .ease of use

Opmerkingen: Great product, does what its says it will do. Continually updated and a perfect fit

Pluspunten:

The software is very user friendly. We run a busy Community Gym and the functionality and ease of use of the system makes it a perfect fit for our operation. Obviously due to COVID-19 we had to close our facility but the GA Team's response, made its easier on re-opening. The software change to allow us to update our membership records globally to cater for the closure of 105 days and extend our memberships to correspond was extremely helpful. From the very beginning ( over 10 years a Customer) we have found the Customer support extremely proactive. As we are in Ireland and use € euro rather than $ Dollar, the team changed the currency for us to make it appropriate for our market. Overall we are extremely delighted with Gym Assistant.

Minpunten:

Nothing really except the various descriptions such as delinquent, terminated etc...which would not be usual terms in our market.

Essential for Insurance Billing

Opmerkingen: Great!

Pluspunten:

I like the ease of use of this software. It is quick and easy for me to create my monthly billing reports for all of those members who happen to be covered by insurance.

Minpunten:

At times I struggle to figure out how to create different reports, but a quick call or message to tech support usually results in a timely resolution.

Gym Assist Makes Running Our Business Much Easier

Opmerkingen: We are very pleased with Gym Assistant. We have found it to be a very supportive system that is accommodating and flexible with our ever evolving and growing programs.

Pluspunten:

I really love the fact that I can work Gym Assist around our business model instead of having to run our business around the abilities of Gym Assist. We are punch card and add-on services heavy, rather than long term membership heavy and Gym Assist is flexible enough to manage these services well. In addition, we can customize reports to show exactly what we need to see to keep our business on track.

Minpunten:

When taking a payment to renew a punch card the software shoots up an alert saying how many visits are now available but they visit number cannot be edited from that screen. We have to go back in and edit the member to change the number of visits. Not a big deal, but it's an extra step.