ezyVet

Clear choice for our non-profit animal sanctuary and spay/neuter clinics

Opmerkingen: The implementation team was stellar in helping us switch from Avimark to ezyVet. The conversion team did an outstanding job with almost no involvement from us. All data was converted accurately. Again, because we are not the 'normal' type of customer for ezyVet, our implementation manager needed to find ways to handle many unique things that we required that would not be a requirement for a regular vet clinic. He was almost always able to come up with a great solution. We were very pleased. The support team is very responsive and very knowledgeable. Their ticketing system works well for our staff to input their question or concern and get the direction they need. Turnaround is good.

Pluspunten:

We are a non-profit animal sanctuary and the majority of our medical services are provided to the approximately 1700 animals we have at the sanctuary at any given time. They are a wide variety of species and their services run the gamut of simple shelter medicine (vaccines, spay/neuter, simple meds) to very complex services (surgeries, hydrotherapy, alternative medicine, wildlife rehabilitation, etc.). We needed a solution flexible to handle all of these variations. ezyVet offered full functionality to manage care for all of our types of animals and types of customers, and was able to successfully report by these breakouts. We also rolled out ezyVet to our spay/neuter clinic which serves our animals, non-profits and public customers. The key things we were looking for when we selected ezyVet were: > System stability > System accessible from anywhere (cloud based) > Able to handle unique pricing of services for our animals, employees, non-profits, and public customers; pricing model also varied by type of product/service > Able to report expenses and revenue by categories of our animals, employees, non-profits and public customers > Able to use same software for both types of clinics > Incorporates whiteboard (integrated with SmartFlow) > Seamless integration with our lab, x-ray and ultrasound equipment and vendors > Significant paperless functionality > Management of clinic inventory > All data available via API ezyVet met all of our criteria.

Minpunten:

Since we are a non-profit, the standard reporting in ezyVet does not provide most of what we are looking for. We are pursuing bringing the data into our data warehouse via the API so we can create our own reports. Also, the learning curve was quite steep. ezyVet is not easy to learn for the less tech savvy staff. However, once they learned it, it has been fairly easy to use. We have used the client portal at our spay/neuter clinic. Because of our unique clientele of shelters and rescues having many animals per client, we have experienced problems with using the portal for viewing records but it has worked well for scheduling appointments. We are setting up the client portal for internal use at the sanctuary for scheduling appointments and getting answers to medical questions. We have experienced some limitations in the functionality to set up questions and answers.

Ezyvet is the leader of the pack

Pluspunten:

Cloud based software is the newest tool that makes each work station its own vet practice, can see your whole hospital in a few clicks

Minpunten:

We are 24 hours and at times have had issues connecting with support to resolve issues but I believe they are still growing this team and it has been avalible 95% of the time when needed.

A Waste of Money in More Ways Than One! NOT User Friendly! Support Is Not there!!

Opmerkingen: Nightmare!! Implentars struggle with their own software, which left us hanging on many occasions while they tried to figure something out. I tried to have an automatic report delivered and ended up with over 8000 emails of the same report <--- That is not an exaggeration. EzyVet support had to disable the report totally because they too, couldn't stop their own software from reporting it. Then they had no answer as to why, or what happened. Once the 3 days of "Off-Site" implementation were done, (implementation was done via Zoom) we really were left to our own accord. Inventory has been the most enormous mess. The "Help" tab is useless! It's a word salad game! EzyVet has a communication breakdown with our in-house lab equipment. Something that we knew would have a learning curve and may drop us back on production for 30 days, has truly exceeded those thoughts and has hurt our bottom line.

Pluspunten:

Not sure at this time what the pros are.

Minpunten:

It's not user-friendly- Inventory is a bloody nightmare- too many steps that need to be taken for some uses, leaving many ways for errors to occur or charges to be missed.

ezvet review

Opmerkingen: I have used it for 7 years and have enjoyed working with it

Pluspunten:

ease of use, navigation is simple, ability to transfer estimates is easy

Minpunten:

too many ways to do to many of the same things

Making the switch was easy!

Pluspunten:

I like that it designed for veterinary use, they really thought about how the veterinary clinic would use each feature. I also like how each setting can be personalized to how the individual user prefers it.

Minpunten:

With the payment feature, if you make a mistake, it is a lot of steps to disable the payment, remove it, and do it over again. It can be time consuming and frustrating.

ezyVet Practice Management Software

Opmerkingen: I find it a good PMS, it is something that I use daily and I am happy with it and it does actually serve us well.

Pluspunten:

I find it easy to use, customizable, efficient and it solves almost every issue we have.

Minpunten:

Sometimes, the slowness can be an issue on larger sites.

Ez to learn!

Pluspunten:

I like ezyvet more than other softwares I have used. It is easy to use and is constantly updating to make everything more efficient.

Minpunten:

The only think I dislike about ezyvet is that it is not able to link to sister clinics that we have.

EzyVet review

Opmerkingen: Wonderful - it is so easy to learn and pick up.

Pluspunten:

I love that it is user friendly - easy to teach others.

Minpunten:

I dont really have anything I dont like at the moment.

EzyVet could be easier

Pluspunten:

There are a few things that I like compared to our past system. There is an ease of use and as a Client Service Representative that is fantastic. Payment are also very easy. I love that I can email everything straight from the software versus having to download everything. Appointment confirmation is very easy to do as well.

Minpunten:

On the veterinary assistant and CSR side, easy of use can be tough when it comes to medical records and where to look for certain things. I also do not like when I am trying to navigate out of a patient chart and I click on the schedule and it automatically prompts to make an appointment. This can be a very frustrating thing.

Good value

Pluspunten:

Ease of record keeping, for an affordable price. It will change your workflow for the better.

Minpunten:

Still improving in some areas, most of the times it's for the better. Getting requests in or bugs fixed is rather slow/cumbersome though.

Worth the switch! HVMS to Ezyvet

Opmerkingen: The best part about this company is the innovation and their superb customer service. 24/7 friendly support that can quickly answer any needs and get your questions answered without having to sit on hold for forever.

Pluspunten:

The calendar, scheduling, internal memos, Dashboard features, clinical layout make each staff members workflow efficient and easy to trace so other staff members can follow up and assure all tasks and patient care is completed

Minpunten:

The records and financial data are sometimes difficult to get. Not as streamlined as I would like

Some good features

Opmerkingen: All HIS programs have challenges. EzyVet is one of the better ones from a tracking finance point of view. As a specialty hospital, we have had to cone up with many process work around to make EzyVet work for us. As a product developed for specialty it is surprising there is no integrated in patient care option. It is very easy to send out complete records to referral vets as long as you don't need to include the treatment sheet

Pluspunten:

Finding diagnostic results for a particular visit. Having sections in the patient record so you can jump there when needed.

Minpunten:

It seems almost every part of patient care besides billing takes multiple steps. Very few tasks can be completes in just 1 step

ezyVet Review

Opmerkingen: End of day reconciliations are never an issue with the Pay Junction integration. We have always had an issue using the commission aspect of ezyVet for our doctors, and have to calculate that ourselves. It would be nice if it could actually calculate it correctly.

Pluspunten:

I find it very easy to use. We were lucky to have an implementor come on site who was fantastic. We learned a lot in a week.

Minpunten:

The initial set up. It was not clear how much time we would spend on this. We were sold on the "we'll move everything over...." and then when we were in, we found out we had so much set up on our own. Some of the ezyVet people we spoke to at that time treated us as if we were more technologically skilled than we are. It was like they assumed we already knew ezyVet. The portal is horrible. An app would be more helpful.

Ease in the workplace

Pluspunten:

Ezyvet is so easy to use. I love the simplicity of the program.

Minpunten:

I don't like to communications, how it only shows on certain colors of the patent.

Ezyvet is easy peasy

Pluspunten:

I love how easy it makes life. It integrates with everything and I don't have to remember to save my histories

Minpunten:

Having to sign in all the time but it's a minor inconvenience

Ezyvet: Easy PMS

Opmerkingen: Overall experience - 9.5/10. (Correct the deficiencies esp wrt Vetcheck and it will get a 10/10)

Pluspunten:

Intuitive, powerful, integration with - pathology labs-in house and external, wholesalers, EFTPOS and other credit providers, external booking systems such as Vetstoria, Xero.Fantastic ability to communicate with clients.Excellent support here in Australia. Have assisted and solved problems expeditiously.99.9% up time - cloud based.Ongoing development ensures new features added.Listen to community of users.

Minpunten:

- templates are difficult to learn- poor dental charting capacity - it's there but have to click on each tooth- doesn't integrate with 3rd party Vetcheck which is my biggest need.

EzyVet Practice Software

Opmerkingen: EzyVet software has allowed for growth of our business. Once navigation of the program is learned, it flows very well.

Pluspunten:

EzyVet has improved the overall flow of our specialty office. It offers features that allow us to customize how we use the system.

Minpunten:

The medication section could be improved to allow better flow with current medications on/ off. The volume of variables can cause differences between doctors that makes it challenging to find information for each one.

Clinic software

Opmerkingen: Overall we have been pleased with the use of ezyvet for multiple reasons

Pluspunten:

It has been an easy system to learn. There are multiple ways of getting things done. The way you can link things to work together helps in multiple ways.

Minpunten:

Wish that it had more Large Animal geared features.

My job exists through EzyVet

Pluspunten:

It has a very high learning curve, but once you get the hang of it, everything can be found exactly where you'd expect it to be found!

Minpunten:

Finding disabled invoices or notes is quite challenging (this may be something I just need to be taught)

Intuitive and Easy to Use Software

Opmerkingen: It's definitely a step up from any other software I've used.

Pluspunten:

Ezyvet streamlines and automates a lot of items that aren't addressed in other software and takes a huge burden off the clinic staff so we can be much more functionally useful to patients.

Minpunten:

There are some places where change logs aren't in place, in particular prescription requests that could be added for easier tracking. Also the memo system does leave something to be desired. There's a lot of instances of lost communications since the reply option doesn't actually group the messages, so we end up with a lot of redundancy in associates addressing issues or looking for answers that have already been resolved.

vet

Opmerkingen: its amazing wont use another service

Pluspunten:

i like the look of ezvey and how easy it is to use

Minpunten:

nothing its great! it is the best service we used yet.

It does the job!

Opmerkingen: It has been a great experience overall, I am never on hold long for support and they will create a ticket if they are unable to find the solution.

Pluspunten:

Very customizable - however some things I wish were but are not yet.

Minpunten:

Takes a while for feature requests to be approved.

exyvet. the ball of death

Opmerkingen: inconsistent information with problem solving

Pluspunten:

cloud based. meant to have a easy user interface.

Minpunten:

simple task like billing can be complicated at times. also during problem solving issues, you can conflicting information and it takes more than 1 phone call to solve a problem

Veterinary receptionist review

Pluspunten:

Love all of the functions, have way more client and patient information at hand.

Minpunten:

Splitting payments, and having multiple payment methods show up on invoices would be our biggest clinic complaint.

EzyVet Review

Pluspunten:

The ease of use, variety of ways to find what you are looking for. I love that the labs are automatically saved to the record when they are complete.

Minpunten:

When the internet is down, so is the software :(