APS Payroll

APS meets all of our payroll needs. Great customer service and support.

Pluspunten:

I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments. Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

Minpunten:

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses. Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

Great but needs some updating

Opmerkingen: We are generally impressed but it's seems like a newer software that needs to do some updating and more frequent updating at that.

Pluspunten:

Benefit management and carrier connection. Ease of use for employees and administrators. Accuracy of timekeeping and payroll. Leave of Absence event tracking.

Minpunten:

Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature. Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard. Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore. Customer Service is great and responsive but sometimes you get different answers from different reps.

APS Software Use

Opmerkingen: Saves time. Very easy to use

Pluspunten:

Integrates with our facial recognition time clock great. Easy to use and generate reports needed.

Minpunten:

I just need a little more training on the many aspects of reporting.

APS

Opmerkingen: I love the customer service. They are extremely knowledgeable, friendly, quick to respond, and always trying to make the experience easier for you. Sometimes I think their hands are tied though.

Pluspunten:

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

Minpunten:

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

Great Software from Great People! Exceptional Customer Service & Usability

Opmerkingen: A BREATHE OF FRESH AIR. Really good, honest people from sales through support. I had a few unique things I needed and they got me accurate answers and worked with me. The software is very proven and reliable which is their reputation and what got me interested in making the switch.

Pluspunten:

The implementation was flawless. The sales team (unlike others we looked at) took extra effort to NOT over promise what they couldn't deliver. I felt like they were really there to help me. I never felt pressured for a decision. Onboarding was straight-forward and I self-guided myself through most of it. However, anytime I needed help personal customer service was right there to help. NOT COMMON WITH OTHER SOFTWARE IN THIS SPACE.

Minpunten:

APS focuses on clean functionality, which I appreciate. The UI is basic and could be improved, but it does everything I need which is what I really care about.