Checkfront

Long-time user, and a happy one.

Opmerkingen: We are a sightseeing tour operator company and we have been using Checkfront late 2018. We have explored other options thoroughly and this is still the one we like the most after several years.

Pluspunten:

After years of use, my favorite thing about Checkfront is the helpful support team. They always provide detailed, competent and helpful answers.

Minpunten:

Our only real issue is that they seem to be falling behind on channel integration (especially OTA's) compared to other reservation systems. But the functionality and usability of existing features is very good.

Absolutely love Checkfront

Opmerkingen: When we first started out we took reservations in a paper book....yes you read correctly, on paper...knowing there had to be a better way I researched different software to use. Since then we have been so happy with Checkfront. The support from their team has been amazing. From setting us up to answering my everyday questions, their team is always friendly and helpful. I highly recommend them to anyone.

Pluspunten:

We have been with check front for 7 years now and we love everything about it. It's simple to use, training new employees to use it is easy, the booking process just flows nicely so it makes sense. Customers also compliment us on how simple and straightforward it is to use. I also feel like they are there when I need them to help me out with any issues I'm having.

Minpunten:

I would like to use the waivers section but it didn't quite work for our set up. There's a couple of little things that would be nice to be able to do with the calendar etc. I also which the app was a bit more useful. I usually always send suggestions in when I come across something that I think would be beneficial for everyone.

Overall Poor, but with Some Plus Points

Pluspunten:

Checkfront is fairly easy to use and offers you the possibility to set it up for a multitude of product types, such as transportation, restaurant reservations and experiences. The ability for customers to pay directly on an invoice with various payment methods is neat. For a small business, Checkfront does the job.

Minpunten:

Reporting is poor and does not offer many customisation options. Not being able to assign a guide for an experience shows that this software lacks basic functionality. Employee scheduling in such an app is a must. It doesn't have to replace an employee scheduling software, but one should be able to directly assign an employee to an item on the schedule. The widgets on the dashboard didn't really provide relevant information for day-to-day operations. The daily summary list does not offer a great overview on the day's happenings and looks rather messy. Customer support was very average, more often than not. I never really felt that Checkfront took an interest in our business. We were planning on adding more than 10 users and were asked to pay a large sum, yearly and in advance. At this point, we decided it was time to move on.

Checkfront: An Innovative and Easy-to-Use Booking System

Pluspunten:

Checkfront has been an invaluable asset in our business. It is easy to use, reliable and customizable. We've been able to quickly set up our booking system and manage our customers' reservations. We are also able to access a variety of reports and analytics to better understand our customer base and make informed decisions.

Minpunten:

Unfortunately, the customer experience is not always seamless. We have encountered occasional technical glitches when customers are trying to book, and the customer service team has been slow to respond.

Simple to use for our customers and has increased online sales

Opmerkingen: Great experience and great customer service. Very helpful when we need trouble shooting.

Pluspunten:

The interface is very easy to use and straight forward for our customers. This software has definitely increased and enhanced our online booking procedures.

Minpunten:

The system is very robust and there is definitely a bit of a learning curve on the back end, but once you figure it out it's easier to use.