---
description: Ontdek de plus- en minpunten van CustomerWise en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerWise - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [CustomerWise](/software/960/customerwise)

# CustomerWise

Canonical: https://www.capterra.nl/software/960/customerwise

> CustomerWise is een ondersteuningsgerichte, maar complete CRM-oplossing voor ondersteuning, verkoop, marketing en activabeheer.
> 
> Oordeel: score van **4.0/5** door 3 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt CustomerWise?

Het is ontworpen voor bedrijven van elke omvang in de informatietechnologie, de detailhandel, de juridische sector en andere sectoren en het is een oplossing voor klantenservice die gebruikers helpt bij het beheren van werkstromen, taken, contracten en meer.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.0/5** | 3 Reviews |
| Gebruiksgemak | 3.7/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews |
| Functies | 4.7/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: TechExcel
- **Opgericht**: 1995

## Commerciële context

- **Beginprijs**: US$ 20,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal)
- **Ondersteunde talen**: Chinees, Chinees, Engels
- **Beschikbare landen**: Afghanistan, Algerije, Angola, Argentinië, Armenië, Australië, Azerbeidzjan, Bahrein, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazilië, Brunei, Burkina Faso, Burundi, Cambodja, Canada, Centraal-Afrikaanse Republiek en 102 meer

## Functies

- Alerts/Escalation
- Beheer van Service Level Agreements (SLA's)
- CRM
- Enquêtes en feedback
- Kennisbankbeheer
- Klantendatabase
- Live chatten
- Wachtrijbeheer
- Zelfserviceportal

## Ondersteuningsopties

- E-mail/helpdesk
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)

## Gerelateerde categorieën

- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)
- [Customer support software](https://www.capterra.nl/directory/32315/customer-support/software)
- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)

## Alternatieven

1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Yonyx](https://www.capterra.nl/software/130406/agi-self-service) — 4.7/5 (256 reviews)
3. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1715 reviews)
4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Bitrix24](https://www.capterra.nl/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "This software has allowed us to manage more customers and their needs with less people." — 5.0/5

> **Craig** | *18 december 2017* | Computersoftware | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.
> 
> **Minpunten**: I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.
> 
> It help make our company better in it support offering to its customers.

-----

### "Great CRM" — 4.0/5

> **Marcy** | *7 juni 2017* | Kantoorbenodigdheden | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.
> 
> **Minpunten**: No real cons that i have found so far.  Might be a slight learning curve for someone not tech saavy.
> 
> Easy collab and integration software for CRM

-----

### "It's a bit complicated" — 3.0/5

> **Bob** | *15 juli 2018* | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had  before and we are able to monitor a ton of information.
> 
> **Minpunten**: The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/960/customerwise)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| de | <https://www.capterra.com.de/software/960/customerwise> |
| de-AT | <https://www.capterra.at/software/960/customerwise> |
| de-CH | <https://www.capterra.ch/software/960/customerwise> |
| en | <https://www.capterra.com/p/960/CustomerWise/> |
| en-AE | <https://www.capterra.ae/software/960/customerwise> |
| en-AU | <https://www.capterra.com.au/software/960/customerwise> |
| en-CA | <https://www.capterra.ca/software/960/customerwise> |
| en-GB | <https://www.capterra.co.uk/software/960/customerwise> |
| en-IE | <https://www.capterra.ie/software/960/customerwise> |
| en-IL | <https://www.capterra.co.il/software/960/customerwise> |
| en-IN | <https://www.capterra.in/software/960/customerwise> |
| en-NZ | <https://www.capterra.co.nz/software/960/customerwise> |
| en-SG | <https://www.capterra.com.sg/software/960/customerwise> |
| en-ZA | <https://www.capterra.co.za/software/960/customerwise> |
| es | <https://www.capterra.es/software/960/customerwise> |
| es-AR | <https://www.capterra.com.ar/software/960/customerwise> |
| es-CL | <https://www.capterra.cl/software/960/customerwise> |
| es-CO | <https://www.capterra.co/software/960/customerwise> |
| es-CR | <https://www.capterra.co.cr/software/960/customerwise> |
| es-DO | <https://www.capterra.do/software/960/customerwise> |
| es-EC | <https://www.capterra.ec/software/960/customerwise> |
| es-MX | <https://www.capterra.mx/software/960/customerwise> |
| es-PA | <https://www.capterra.com.pa/software/960/customerwise> |
| es-PE | <https://www.capterra.pe/software/960/customerwise> |
| fr | <https://www.capterra.fr/software/960/customerwise> |
| fr-BE | <https://fr.capterra.be/software/960/customerwise> |
| fr-CA | <https://fr.capterra.ca/software/960/customerwise> |
| fr-LU | <https://www.capterra.lu/software/960/customerwise> |
| it | <https://www.capterra.it/software/960/customerwise> |
| nl | <https://www.capterra.nl/software/960/customerwise> |
| nl-BE | <https://www.capterra.be/software/960/customerwise> |
| pt | <https://www.capterra.com.br/software/960/customerwise> |
| pt-PT | <https://www.capterra.pt/software/960/customerwise> |

-----

## Gestructureerde gegevens

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Nederland","address":{"@type":"PostalAddress","addressLocality":"Amsterdam","addressRegion":"NH","postalCode":"1101","streetAddress":"De Entree 79 1101 BH Amsterdam Nederland"},"description":"Capterra Nederland helpt miljoenen mensen om de beste bedrijfssoftware te vinden. Met reviews, scores, infographics en het meest uitgebreide overzicht van bedrijfssoftware.","email":"info@capterra.nl","url":"https://www.capterra.nl/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.nl/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra_NL/","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.youtube.com/channel/UCjbsogwKUrJcUHRpSQvRo6g"]},{"name":"CustomerWise","description":"TechExcel CustomerWise is een geïntegreerde CRM-systeemtoepassing voor het beheer van klantrelaties gedurende de gehele levenscyclus van de klant, met ondersteuning, verkoop, marketing en activabeheer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f59d326f-3c54-434e-b69d-de8ed2eb9918.png","url":"https://www.capterra.nl/software/960/customerwise","@id":"https://www.capterra.nl/software/960/customerwise#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.nl/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":3},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.nl/software/960/customerwise#faqs","@type":"FAQPage","mainEntity":[{"name":"Wat is CustomerWise?","@type":"Question","acceptedAnswer":{"text":"TechExcel CustomerWise is een geïntegreerde CRM-systeemtoepassing voor het beheer van klantrelaties gedurende de gehele levenscyclus van de klant, met ondersteuning, verkoop, marketing en activabeheer.","@type":"Answer"}},{"name":"Wie gebruikt CustomerWise?","@type":"Question","acceptedAnswer":{"text":"Het is ontworpen voor bedrijven van elke omvang in de informatietechnologie, de detailhandel, de juridische sector en andere sectoren en het is een oplossing voor klantenservice die gebruikers helpt bij het beheren van werkstromen, taken, contracten en meer.","@type":"Answer"}}]},{"@id":"https://www.capterra.nl/software/960/customerwise#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Startpagina","position":1,"item":"/","@type":"ListItem"},{"name":"Klantenservice software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"CustomerWise","position":3,"item":"/software/960/customerwise","@type":"ListItem"}]}]}
</script>