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Covetrus Impromed
Wat is Covetrus Impromed?
ImproMed wordt aangeboden door Covetrus en stelt elke arts in staat om betere geneeskunde uit te voeren en technologie te gebruiken om alle onderdelen van de dierenartsenpraktijk naadloos te integreren. ImproMed is ontworpen om al je praktijkbehoeften te omvatten, van de wachtkamer tot de onderzoekskamer, en het stroomlijnt processen, vermindert gemiste wijzigingen, verbetert de klantcommunicatie en stelt je in staat om de meest uitgebreide zorg te bieden.
Wie gebruikt Covetrus Impromed?
ImproMed is geschikt voor elke praktijk, zowel groot als klein. Van 1 tot 50 locaties. Volledig configureerbaar voor je behoeften.
Twijfels over Covetrus Impromed?
Vergelijk met een populair alternatief

Covetrus Impromed
Reviews over Covetrus Impromed

ImproMed, the best clinic software
Opmerkingen: It's really the best clinic software I've used. I've had experience with Cornerstone, ImproMed, AviMark & VCA software. It's hands down my favorite of them all.
Pluspunten:
The ease of use and customer service are great.
Minpunten:
The only thing I can really think of is that there are just SO many features that we have not yet taken advantage of because we haven't had the training on it all yet.
Reactie Covetrus Software Services
6 jaar geleden
Hi Nicole, Thanks for your feedback! We agree that there is a lot ImproMed has to offer. If you ever have questions or need help learning more about the possibilities available, please reach out to us at [email protected]! We're happy to hear more about ImproMed and your practice.
Needs some tweaking but gets the job done!
Opmerkingen: Overall Impromed is an extremely useful tool and helps me get my job done properly, I just think there are some things that could use a little tweaking.
Pluspunten:
I love being able to easily access my patients' medical records and the ease of overall seeing what I need to be able to see in a chronologically appropriate manner
Minpunten:
I'd really love to be able to have the xrays automatically attached to the medical record rather than having to attach an image or a link. I'd also like to be able to title my bloodwork, rather than clicking on all the various bloodworks run looking for a thyroid for example. I'd like to be able to title the bloodwork what exactly it was I ran and get rid of the machine names used for the title of the bloodwork. There's also a new issue I've noticed- when I hover over an appointment, it tells me the age of the animal at the time of booking the appointment, but the actual medical record has the actual age of the animal. Several times now for puppies, when I hover over the appointment in easytime, it will say "12 weeks and 3 days", but in the medical record it says "16 weeks and 5 days". It doesn't match up and I can calculate from the D.O.B. their actual age if I needed to, but I fear new users can easily get confused.
Reactie Covetrus Software Services
10 maanden geleden
Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.
Impromed is a tech geeks dream
Opmerkingen: Overall easy to use and great to setup for your clinic the way you would like. Doctors can set so many different things up in their notes when using this program as well.
Pluspunten:
Impromed is a great PIMs system. There is so many ways you can set this system up. It is a geeks dream for being able to set up the way you and your staff will use this system.
Minpunten:
The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys.
Eerder overwogen alternatieven:
Over sold Under produce
Opmerkingen: Horrible but we are stuck with it for 8 years and struggle with it daily not working as it was suppose to .
Pluspunten:
Customer support is great because they have to talk to me every week about an issue with this software.
Minpunten:
EVERYTHING nothing works like they promised it would.
Reactie Covetrus Software Services
10 maanden geleden
Your feedback matters to us. Thank you for taking the time to tell us about your experience. Please continue working with our dedicated support team to resolve any remaining issues.
Great and very comprehensive Software
Opmerkingen: It has been may years of using it and shaping it to the flow of our practice. Its many capabilities were very useful to adjust its use to the clinic needs
Pluspunten:
It's very complete and has many capabilities
Minpunten:
Support is less and less as time goes by. I don't see a lot of updates being done
So many difficulties with this software
Opmerkingen: Very disappointed overal;.
Pluspunten:
I do not like this software, but cannot find a good alternative.
Minpunten:
There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in made to improve them. We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant time switching back to central supply and giving up on tracking inventory in trucks, found that it doesn't even work well in this situation. Cannot keep up in real time. Want lists are not accurate. Virtual white board not functional. Wellness plans module is also not functional (cannot appropriately track these from a financial standpoint) so we have also had to throw in the towel on this, and not for lack of investing a signficant amount of time to try and get it working. Tech support often knows less about the software than we do, so rarely able to get timely help.
Reactie Covetrus Software Services
2 jaar geleden
Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.
Eerder overwogen alternatieven:
Mount Carmel Animal Hospital
Opmerkingen: I used ImproMed for many years in two separate practices. Overall, the system works well if you do not want to move to being completely paperless. It has robust reporting and works well for the administrative side of running a veterinary practice. The medical record keeping definitely has room for improvement.
Pluspunten:
The inventory management and reporting aspects of ImproMed are quite good. As an administrator, you can easily get all the information you need to assess your practice. Appointment scheduling is quick and simple. The way the medical records are viewed is easy to navigate.
Minpunten:
The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to truly go "paperless", however, it is difficult to navigate and inefficient. The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. ImproMed is ideal for a practice that is a hybrid of paper and electronic records. It is a great system for entering notes and keeping records, but inefficient to utilize to be completely paperless.
Reactie Covetrus Software Services
2 jaar geleden
Thanks for being a great customer and for sharing your feedback with us.
Impromed ease of use
Opmerkingen: Was fairly easy to use and read the medical records
Pluspunten:
Fairly easy to use and navigate if you can single out some tabs
Minpunten:
Very busy with the tabs all over the screen
Impromed, Loved it and miss it.
Opmerkingen: Love it. We have switched to Pulse and I miss Impromed like a lost love.
Pluspunten:
Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things.
Minpunten:
Inability to view patient dashboard and reminders without switching screens.

Could be better
Opmerkingen: My biggest complaint is customer service. I feel like most of my issues would be resolved if I were able to talk to someone that knew how to fix the problems. What I generally experience is having to "get the higher ups" involved at which point it takes weeks to hear back.
Pluspunten:
There are several different ways to accomplish one task. Depending on the learning style of our team, we ca figure out the easiest way to teach someone a task.
Minpunten:
It is very clicky! There are several steps to accomplish one task. It would be much easier to make it more streamline.
Reactie Covetrus Software Services
3 jaar geleden
Thanks for sharing your review with the veterinary community!
Impromed is a simplistic and organized software for veterinary practices
Pluspunten:
Covetrus impromed is very user friendly and more “old school” compared to other softwares I have previously worked with. Navigating through the different features is made easy by the simplistic design.
Minpunten:
It does seem a little outdated as the appearance is not as modern, however, it gets the job done.
Reactie Covetrus Software Services
vorig jaar
Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.
Customer for 10 years.
Opmerkingen: It has been great, a few hicups with support when Covetrus purchased it, support was better before. Those seem to be working better lately. Frustrated whenever I have to link an IDEXX lab to the Impromed system since the wording in linking the labs in Impromed does not match the names of the labs in IDEXX so linking is a huge nightmare. The tests in Impromed are listed alphabetically instead of the test codes so finding the correct test to link takes forever when the names do not match. It truly is my greatest frustration!
Pluspunten:
I love how Impromed is customizable! We utilize most features as recommended, but have been able to make other features work differently and better for our practice. It is easy to train others to use. The upgrades have been great and have helped us improve our record keeping processes.
Minpunten:
Would like some features of the Medical Records to be more customizable .
Reactie Covetrus Software Services
3 jaar geleden
So happy you're having a great experience with ImproMed. Thanks for leaving a review!
Fairly intuitive, can be complicated, generally easy to learn
Opmerkingen: Overall I've enjoyed impromed. Particularly in comparison with other software I've used. Its easy to teach/see/and do a lot of different customizable things.
Pluspunten:
Visually very helpful and easy to see what you need to see. Easy to read medical records, see everything on invoice, easy to visualize calendar and appointments for the day.
Minpunten:
The inventory. It's difficult if not impossible to learn fully how to do well.
ImproMed
Opmerkingen: For over 30 years I have been calling support for help, watching webinars and playing with the software to see what all it can do. I can say that the majority of the support people are fast, friendly and knowledgeable but sometimes you have a bit of a wait to get a support tech. ImproMed wants to be the best and that is evident in the quality of software and hardware. Here is to another 30 plus years with them.
Pluspunten:
I love that ImproMed is always working on more functions, remodeling the current modules and staying ahead of what I hope the software will do. I love that it is customizable per workstation or user and we can all be proficient at it. I love that ImproMed listens to our suggestions and gives us a voice in future updates. I have used this software for over 30 years and I don't believe I will ever be able to use it to it's full potential. I am still learning new things on it every day. I am confident in saying that we will never outgrow ImproMed and it's capabilities. I don't believe any practice could. They are always reaching for new ideas, new concepts and have their fingers on pulse of what veterinarians are looking for. It is the powerhouse of software without being too complicated for a computer challenged person to use. It really is the best.
Minpunten:
I dislike nothing about it. In this day and age, it is hard to find something that you like so much.
Not a user-friendly or intuitive program
Opmerkingen: In spite of a very helpful, knowledgeable and speedy customer service team, the overall software leaves much to be desired. It is overly complicated in its layout and in general not very user-friendly.
Pluspunten:
The colour schemes when changing appointment status type
Minpunten:
The fact that you cannot have two files (clients/patients) opened at the same time
Reactie Covetrus Software Services
3 jaar geleden
Thanks for sharing your feedback with us. We will provide this information to our product team for review.
Not what it used to be
Opmerkingen: Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.
Pluspunten:
The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.
Minpunten:
Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free. Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower.
Reactie Covetrus Software Services
6 jaar geleden
Hi Dr. Roush, Thank you for sharing your feedback! We agree that ImproMed is customizable to suit the needs of your practice. We're sorry to read about your dissatisfaction with Support and the varying features of ImproMed. I've shared this information with our Executive, Product Management, and Support teams. If you ever have additional feedback you'd like to share, please email it to us at [email protected].
Getting less efficient and more complicated functions.
Opmerkingen: it is a major source of frustration to me every day I work. I'd give my left arm to never touch it again and still be able to do my job.
Pluspunten:
We can create our own codes making invoicing easy
Minpunten:
You guys have messed with the Message Center so badly that now it is virtually worthless and no longer part of the medical record. HINT to the computer geeks, what we say over a phone line to a client is called "client communication" and MUST BE PART OF A MEDICAL RECORD!

Impromed
Opmerkingen: Overall good. Its overall keeping tract of our clients patients medical records.
Pluspunten:
It's easy to keep track and answer our clients questions with improMed. I also use lab screen and other templets that can ease my documents on our patience. Its also nice to have the emailing features so I can get the information to our clients immediately.
Minpunten:
The inventory and product side of this software is complicated. I also wish it will tell me where I'm at with needing to reorder our inventory. The Templates with prescription labels and reminders we seem to always need a IT person to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.
Reactie Covetrus Software Services
6 jaar geleden
Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at [email protected].
Very Click Heavy but Easy to Use
Opmerkingen: Overall I do like the software. Once you get used to its nuances it works well for the veterinary environment. It links with the commonly used labs (Idexx and Antech). We have also had it link with our appointment reminder system (PetDesk) and our online pharmacy (Covetrus). These functions help save time for CSR's and nurses as they do not have to confirm every appointment or write in every external script.
Pluspunten:
There are 3 ways to do the same thing. This makes it easy for people who process procedures differently.
Minpunten:
Setting up some of the background items like the scheduled blocks or inventory can be confusing at first. The schedule will also delete reoccurring appointments for no reason. Customer support has gone downhill since 2017.
Impromed Review
Opmerkingen: Very frustrating. The system is always glitching and programming it to fit our needs is constantly met with road blocks. The poor functionality makes it so that a hospital NEEDS to pay for their tech support in order to keep it functioning at the most basic level. Tech support is a very frustrating process as most of the technicians know less about the program than me, and offer little to no solutions, are not great about following up. Using this program is the most frustrating part of my staff and doctor's day, which should not be the case. You should take a look at VCA's Woof ware and get with the times. I plan on purchasing another hospital and will NOT be using impromed at that location.
Pluspunten:
It provides the basic functionality that a hospital requires.
Minpunten:
It is archaic in nature and is lagging in upgrades. There are far better, more user friendly and intelligent software available. If we didn't already put so much money into this program we would have already invested in another option.
Reactie Covetrus Software Services
3 jaar geleden
Thanks for sharing your feedback with us. We will provide this information to our product team for review.
User-friendly, comprehensive, customizable software.
Opmerkingen: Fantastic.
Pluspunten:
The software is so easy to learn because it's Windows based. New staff members can navigate around with no problem within one day. The software is completely customizable to each practice. Templates can be added/deleted as needed. Tech support is always friendly and able to assist. Rarely do we have to wait on hold and rarely can they not solve the problem.
Minpunten:
The software is so vast and has so many features that sometimes I feel I am under-utilizing it. Sometimes features are used at set-up and used rarely after that, so tech support is needed to remember how to use these features.
Long time Impromed user
Opmerkingen:
Overall, it's been good. I have been using Impromed for 22 years and it has come a long way!
My biggest issues have been with support ups and downs, not being able to speak with the same techs like in the "old days", slowness in returning calls when ordering new hardware.
Pluspunten:
At first glance it looks a bit intimidating, buts once you learn your way around, it's a piece of cake! I really like Easytime! Very easy to use. Patient processing is so easy to navigate. Ease of use when paperlight (We went paperlight in 2010)
Minpunten:
There are so many different ways to do the same thing, that it's hard to be consistent when training new employees. It would be nice to see improvement made to the message center. Adding the ability to select multiple employees to a message. Converting treatment plans to invoices needs improvement. Patient transfers are confusing to do
Do not recommend
Pluspunten:
I appreciate all of Impromed's reports, forms and tools. It helped build our practice over the 5 year span that we used it. However Impromed is very difficult and tedious to navigate. It was difficult to invoice. We constantly had to jump from Patient Processing to Medical Records. We had many missed charges. It was difficult to train new employees how to use. There are too many options for how to do a simple task. Impromed is not a modern software. In this profession we have to adapt to constant change and continue to grow. To do this our practice elected to move to a progressive cloud based software. For us we choose Neo from Idexx. It is easy to use and our team loves it. It has also reduced our missed charges and provided a better workflow. Highly recommend a cloud based software over Impromed.
Minpunten:
-Large program that offers many options but becomes too tedious to use -Poor customer service. Long hold times. They constantly would send it to a senior tech that would then call us back a week later.
Reactie Covetrus Software Services
5 jaar geleden
Thank you for your review, Alexandra. I have sent your review on to our product management team. We wish you the best with your new software. We do offer a cloud-based program, eVetPractice, if you would like to see a demonstration email us at [email protected] we'd be happy to show you. All the best!
We Love Impromed
Opmerkingen: We have used ImproMed for about 7 years. We switched to the program from KennelSuite, which did not have enough features to manage all of the services we offer (boarding, grooming, training, group play). Overall it's been a great experience and the program meets our needs.
Pluspunten:
We are a pet resort, rather than a vet clinic, so our needs are different. We were able to customize the program to meet our needs and we find it very versitile.
Minpunten:
I wish ImproMed would update some of the features to be more boarding friendly (better tasks and reporting options for feeding, medication, and play times). Customer service has suffered since they were bought out by Covetrus. I used to call and get someone immediately who was knowledgeable and could help me. Now every time I call I get someone who does what I've already done to try and solve the issue. Then I get bumped up to a higher level of support and have to wait for a call back. That's my biggest issue right now.
Impromed
Pluspunten:
This software is kind of hard to use and get used to, I switched from Avimark and still prefer Avimark, Impromed is a lot of steps to get one thing done, but I do like that everything requires initials, that way if there is an error it is easy to find who is involved.
Minpunten:
It is very difficult to refill medications, in avimark you were able to refill straight from the chart by right clicking and hitting "refill" impromed is a little more difficult. It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps. It took me a long time to get used to impromed. I also dislike that all appointments are the same color, in Avimark everything was color coded so you knew which appointments were vaccines, which ones were sick, which ones were euthanasia's and things of that nature, with impromed if you don't hover over every appointment you don't know what they are being seen for.
Reactie Covetrus Software Services
3 jaar geleden
Thanks for sharing your feedback with us. We will provide this information to our product team for review.