The Service Program

Saddleback

Opmerkingen: Good in general , Need better tutorials

Pluspunten:

We use for service call and working with rentals , mobile app slow and not always reliable

Minpunten:

Mobile app needs work , Slow downloads , Many past dates still on mobile app Old employees still on mobile app Also When making invoice in Sp and post to Qb The parts do not go to correct area, Always says unspecified site

A Program That Works for You.

Opmerkingen: I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field. The online version is better in that is allows the techs to see the history of the location they are servicing.

Pluspunten:

The information flows back and forth between the program and our accounting software. ALSO, they are constantly adapting to our needs and making the changes we need to accomodate our customers.

Minpunten:

That the online version is still evolving.

A spread sheet manipulator that is not flexible & will work if you conform to their way of operation

Opmerkingen: This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

Outstanding Customer Support

Opmerkingen: We admittedly don't use the program for all we could (quotes/contracts/etc). We would like it even more if we learned how to use more features to streamline our operations.

Pluspunten:

It works in conjunction with QuickBooks and makes our monthly billing process VERY easy.

Minpunten:

Changing the name of the asset erases all the history of the asset. We don't understand how to take an asset out of service without just deleting it from the system. We would like to still have a record of the unit even after we sell it.

Time Saving Software

Opmerkingen: Time, scheduling, employee time, sub contractor job entry just to name a few

Pluspunten:

It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..

Minpunten:

Initial cost. But, I did appreciate the terms worked out and well worth the money!