The Service Program

door Westrom Software

Wie gebruikt The Service Program?

Welke service je ook biedt, of het nu gaat om het schoonmaken van zwembaden, het maaien van gazons, het schoonmaken van draagbare toiletten, of het repareren van iets voor iemand, je moet proactief de klant op de hoogte houden.

Wat is The Service Program?

Het serviceprogramma is QuickBooks-add-on servicesoftware. Verzenden, routeren, het bijhouden van werkorders, onderhoudsschema's, klantoproepen, trackingapparatuur, GPS, mobiele oplossing en klantenserviceportal - compatibel met elke iPhone-, Android-telefoon of -tablet of -laptop met realtime synchronisatie, vastleggen van handtekeningen, velden afdrukken, afbeeldingen toevoegen, facturen, verhuur, streepjescodes en facturering, en nog veel meer. Inclusief wekelijkse training, technische ondersteuning en software-upgrades. Eenvoudig.

The Service Program - Details

Westrom Software

http://westromsoftware.com

Opgericht in 2006

The Service Program-video
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The Service Program - prijsoverzicht

The Service Program heeft geen gratis versie en biedt geen gratis proefperiode. The Service Program betaalde versie vanaf US$ 49,95/maand.


Beginprijs

US$ 49,95/maand

Gratis versie

Nee

Gratis proef

Nee

The Service Program - implementatie en ondersteuning

Ondersteuning

  • 24/7 (contact met medewerker)
  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Geïnstalleerd - Windows
  • Mobiel - iOS native
  • Mobiel - Android native

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van The Service Program

  • Factureren
  • Foto's in rapporten
  • Inspectiebeheer
  • Offertes
  • Taakplanning
  • Terugkerende afspraken
  • Vegetatie in kaart brengen
  • Voor boom chirurgen

Bekijk de volledige lijst van Arborist software

  • Apparatuurbeheer
  • Beheer van vaste activa
  • Bezoekersbeheer
  • Commercieel vastgoed
  • Faciliteitsplanning
  • Incidentenbeheer
  • Inspectiebeheer
  • Inventarisatie
  • Kamerplanning
  • Leveranciersbeheer
  • Preventief onderhoud
  • Ruimtebeheer
  • Voor scholen
  • Werkorderbeheer
  • Woningen

Bekijk de volledige lijst van Facility management software

  • Betalingen innen in de buitendienst
  • Contactendatabase
  • Contractbeheer
  • Elektronische handtekening
  • Factureren
  • Mobiele toegang
  • Offertes
  • Online tijdklok
  • Plannen
  • Routering
  • Verzendbeheer
  • Volgen van servicegeschiedenis
  • Voorraadbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Field service software

  • Beheer van technici
  • Factureren
  • Inventarisatie
  • Klantendatabase
  • Mobiele toegang
  • Offertes
  • Onderhoudsplanning
  • Plannen
  • Routering
  • Taakbeheer
  • Verzendbeheer
  • Volgen van servicegeschiedenis
  • Werkorderbeheer

Bekijk de volledige lijst van HVAC-software

  • Afspraakplanning
  • Contractbeheer
  • Factureren
  • Klantendatabase
  • Landschapsontwerp
  • Offertes
  • Payrollbeheer
  • Routering
  • Taakbeheer
  • Tijd bijhouden
  • Verzendbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Hoveniers software

  • Beheer van IT-assets
  • Contractbeheer
  • Incidentenbeheer
  • Kennisbeheer
  • Releasebeheer
  • Servicecatalogus
  • Servicerapportage
  • Ticketbeheer
  • Zelfserviceportal

Bekijk de volledige lijst van IT-service software

  • Apparatuur bijhouden
  • Garanties bijhouden
  • Inventarisatie
  • Onderhoudsplanning
  • Taakbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Onderhoudssoftware voor apparatuur

  • Beheer van technici
  • Contractbeheer
  • Factureren
  • Inventarisatie
  • Klantendatabase
  • Mobiele toegang
  • Routering
  • Taakbeheer
  • Volgen van servicegeschiedenis
  • Werkorderbeheer
  • Zelfserviceportal

Bekijk de volledige lijst van Software voor buitendienstbeheer

  • Betalingen verwerken
  • Elektronische handtekening
  • Factureren
  • Mobiele betalingen
  • Offertes
  • Tijd bijhouden
  • Verzendbeheer
  • Voorraadbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Software voor klusjesmannen

  • Beheer van technici
  • Factureren
  • Klantendatabase
  • Mobiele app
  • Offertes
  • Plannen
  • Routering
  • Taakbeheer
  • Verzendbeheer
  • Volgen van servicegeschiedenis
  • Voorraadbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Software voor loodgieters

  • Factureren
  • Geschiedenis van klantenservice
  • Mobiele toegang
  • Offertes
  • Ongediertebestrijding bijhouden
  • Pesticidegebruik bijhouden
  • Plannen
  • Routering
  • Vastgoedlay-out
  • Verzendbeheer
  • Wagenparkbeheer

Bekijk de volledige lijst van Software voor ongediertebestrijding

  • Factureren
  • Klantendatabase
  • Mobiele toegang
  • Offertes
  • Plannen
  • Routering
  • Taakbeheer
  • Terugkerende afspraken
  • Verzendbeheer
  • Volgen van servicegeschiedenis
  • Werkorderbeheer

Bekijk de volledige lijst van Software voor schoonmaakbedrijven

  • Brandstofbeheer
  • Factureren
  • Kavelbeheer
  • Klantenbeheer
  • Onderhoudsbeheer
  • Provisiebeheer
  • Routering
  • Wagenparkbeheer

Bekijk de volledige lijst van Software voor sleepdiensten

  • Brandstofbeheer
  • Factureren
  • GPS-tracking
  • Kilometerstanden bijhouden
  • Klantenbeheer
  • Noodinterventie
  • Orderbeheer
  • Plannen
  • Routering
  • Verzendbeheer

Bekijk de volledige lijst van Transport software

  • Beheer van chemische stoffen
  • Factureren
  • Klantenbeheer
  • Mobiele toegang
  • Offertes
  • Plannen
  • Routering
  • Werkorderbeheer

Bekijk de volledige lijst van Zwembadservice software

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Reviews van The Service Program

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,2
Klantenservice 4,5
Functies 4,4
Waar voor je geld 4,5

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Cherylyn S.
Owner/Member
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 9-9-2019

"Time Saving Software"

Opmerkingen: Time, scheduling, employee time, sub contractor job entry just to name a few

Pluspunten: It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..

Minpunten: Initial cost. But, I did appreciate the terms worked out and well worth the money!

Antwoord van de leverancier

van Westrom Software op 10-9-2019

Thank you for taking the time to review The Service Program. As you mentioned, The Service Program was meticulously developed so that it works seamlessly with QuickBooks rather than conflicting with it. We truly appreciate you sharing the many software features that are benefiting your business.

Your feedback is vital to our growth, thanks again for sharing!

  • Bron van de reviewer 
  • Beoordeeld op 9-9-2019
Kelley R.
Office Manager
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 23-4-2020

"Best routing program out there"

Opmerkingen: We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry.

Pluspunten: Taking our paper door tags digital has been amazing. The training and customer support has made learning how to use and operate this program a breeze. I couldn't be happier about the change.

Minpunten: There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen.

Antwoord van de leverancier

van Westrom Software op 28-4-2020

Thank you for taking the time to review The Service Program. We are happy to hear of your positive experience with our company as a whole, as we are committed to providing exemplary customer service.

Providing our customers with features in which they can easily communicate with their customers is essential and knowing you are utilizing the digital door tags lets us know we are on track.

Thanks again for your feedback.

-The Westrom Software Team

  • Bron van de reviewer 
  • Beoordeeld op 23-4-2020
Leonard C.
Owner
  • Totaalscore
    3 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    Zonder beoordeling
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 1-2-2016

"A spread sheet manipulator that is not flexible & will work if you conform to their way of operation"

Opmerkingen: This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

Antwoord van de leverancier

van Westrom Software op 11-7-2016

Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well.

  • Bron van de reviewer 
  • Beoordeeld op 1-2-2016
Jay W.
CEO
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 6-6-2017

"I have worked with the SP crew for years now. I have nothing but good things to say about them!"

Pluspunten: Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!

Minpunten: well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Antwoord van de leverancier

van Westrom Software op 6-6-2017

Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal.
Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier.
Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer!
You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.

  • Bron van de reviewer 
  • Beoordeeld op 6-6-2017
Patrick T.
Owner
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 10-8-2018

"Great Support"

Opmerkingen: Their customer support is the bomb! They are always pleasant and helpful!

Pluspunten: I switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company! They are great.

Minpunten: System is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out.

Antwoord van de leverancier

van Westrom Software op 14-8-2018

Thank you for taking the time to leave feedback regarding The Service Program. As always, we are pleased to hear of your positive experience with our support team. We pride ourselves in our team and on providing feature rich solutions that will help you run your Service, Maintenance and Construction Pool & Spa business as efficiently as possible.

We want you to get the most out of our software! In addition to our dedicated support team, we offer several training options including: a live training forum, private training and an online video training library. We urge you to take advantage of these powerful resources.

Thank you again for recommending us!

  • Bron van de reviewer 
  • Beoordeeld op 10-8-2018