PetExec

salute to petexec

Pluspunten:

Very important for any dog owner to have, epically if your looking for dog groomers

Minpunten:

i love this app and i recommend to dog and cat owners to check it out

Great Product and Exceptional Customer Service

Opmerkingen: Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!

Pluspunten:

I love the fact that I am able to use this product from anywhere i am with anything. I've used it from my phone while chatting with a client and while on vacation. I can access it anywhere i am and make changes or look up any information that I need. The old software was hard to fix mistakes and customer service was the worst. This software is easy to fix and if i have trouble I can easily contact customer service using one of several methods. They are quick to help and very kind. They don't outsource their customer service to other countries!

Minpunten:

We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed. It shows the commission on the day the owner paid. If a boarding dog leaves on Monday but was groomed on Saturday then it won't show on Saturday's commission. This is annoying but I always double check and do things old school with a paper book as well so I still manage to get the payroll correct. It would be nice if tips could be split between groomers as well. But I work around that, too.

Great when it works 100% of the time, costly when it doesn't

Opmerkingen: All the functions a doggy daycare, grooming, boarding, training and walking in one place was nice but limited due to the software dropping it (and there being no record of it) thereby making us look like it was never input when we would chat with the company about how to problem solve it.

Pluspunten:

Overall, Petexec is one of the better softwares in the pet industry in terms of being customizable and they are continuously doing updates to stay relevant to the ever evolving services added for pet professionals. The online chat function is wonderful and its fairly customizable and ease of use is medicore once you learn how to use the software.

Minpunten:

My main complaint is that it was not reliable 100% of the time. When you have a software that repeatedly drops appointments and the staff is relying on the schedule to know where to go and when, the clients don't care that the software messed up, they just fire you because they think you don't care. Since Petexec dropped so many appointments we ended up using emails and hand-writing all inbound correspondance and then backing it up with an email which basically caused triple the work but it was a necessity to do what this software couldn't do reliably 100% of the time. They are very nice at petexec, but the faulty dropping of appointments over time was extremely costly for my company.

Great Functionality and superior customer service

Opmerkingen: Overall experience with Pet Exec is great. They offer superior customer service and are always accessible for questions and trouble shooting. They listen to their customers about what we would like to have available in the software and work hard to provide our requests. It has been a joy to work with Pet Exec.

Pluspunten:

The SW allows us to be very versatile in accommodating our difference services and organizing them in a way that makes it easier for us.

Minpunten:

Petexec does not work seamlessly with Quick Books. We had to develope work arounds to get the information we needed to accurately report our accounting.

So Many Features!

Opmerkingen: Overall experience is very good. The software helps us manage so many different moving pieces of the business, I don't know what we would do without it.

Pluspunten:

Love the fact that Pet Exec has features for nearly every piece of our business. Daycare, Grooming, Retail & Inventory Management, Time-keeping & Payroll, Client Management & Communication, it's all there. After almost 4 years of daily use, I'm still discovering new and useful features. Customer support is great and the Pet Exec team is constantly working on improvements to better serve our changing business. Intuitive and easy to learn, I HIGHLY recommend this software!

Minpunten:

would like to be able to separate out types of clients for targeted emails better and would like software better integrated with our Clover POS - esp in terms of emailing receipts.