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Wat is DockMaster?

Met DockMaster creëer je klanten voor het leven. DockMaster software-aanbiedingen omvatten crediteuren, debiteuren, grootboek, transport- en lanceringsbeheer, inventaris, CRM, service- en werkorders, bootverkoop, orderinvoer, loonadministratie, verkooppunt, reserveringen, slip- en rackbeheer, opslag en facturering, toewijzing van mobiele taken en het volgen van werk, brandstofbeheer, verwerking van EMV-chipkaarten en meer.

Wie gebruikt DockMaster?

Jachthavens, scheepswerven, centra voor bootdiensten, bootdealers, distributeurs en leveranciers van scheepsonderdelen, detailhandelaren in scheepsbrandstoffen, jachtclubs en jachthavenresorts.

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Twijfels over DockMaster? Vergelijk met een populair alternatief

DockMaster

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Reviews over DockMaster

Gemiddelde score

In totaal
4,1
Gebruiksgemak
4,1
Klantenservice
4,5
Functies
3,9
Prijs-kwaliteitverhouding
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
JUSTIN
Assistant General Manager in VS
Maritiem, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Assistant General Manager

5,0 4 maanden geleden

Opmerkingen: My overall experience with Dockmaster is that they listen to their customers. They respond to help tickets and overall, they support you as well as you could possibly expect.

Pluspunten:

The fully customizable reporting system. The support from industry experts when submitting a support ticket.

Minpunten:

I dislike having to clear an error rather type over the highlighted error. Like when you enter a bad part number during receiving.

John
Operations Manager in VS
Maritiem, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I have used three marina management programs and DockMaster is second to none!

5,0 6 jaar geleden

Opmerkingen: DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.

Pluspunten:

The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!

Minpunten:

It doesn't make coffee or bring in donuts.

Reactie Aspire Software Company

5 jaar geleden

Hi John, Thank you so much for the five star rating. We appreciate your support. All the best, DockMaster Software

dominic
VS
Maritiem, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

keep looking

2,0 7 jaar geleden

Opmerkingen: I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Reactie Aspire Software Company

7 jaar geleden

Dominic, Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions. It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues. Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience. Thank you, DockMaster Customer Support

Maureen
Office Manager in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We have been using DockMaster about 10 years & the overall experience & customer service is great.

5,0 6 jaar geleden

Pluspunten:

I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Minpunten:

I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

Reactie Aspire Software Company

6 jaar geleden

Maureen, Thank you for posting a review of DockMaster and highlighting the features of our hosted solution. DockMaster Software, Inc.

Michele
GM in VS
Maritiem, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We have been a user for many years, there are good and bad things we have experienced over the yeas

4,0 7 jaar geleden

Opmerkingen: It covers all the different areas of business that our company deals with in one software solution

Pluspunten:

Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Minpunten:

since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

Reactie Aspire Software Company

6 jaar geleden

Hi Michele, Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.