Silent Auction Pro

door Silent Auction Pro

Wie gebruikt Silent Auction Pro?

Scholen, kerken, vrijwilligersorganisaties, non-profit organisaties van elke omvang, sportorganisaties, politieke organisaties en iedereen die een op veilingen gebaseerd evenement wil organiseren.

Wat is Silent Auction Pro?

Eenvoudige, gebruiksvriendelijke software voor evenementenbeheer voor op veilingen gebaseerde geldinzamelingsacties. Elimineer check-in/check-out lijnen, sla creditcards op, verkoop tickets, online, mobiele, papieren en live biedopties voor veilingen. Beheer contacten, volg donaties, creëer veilingbundels en drukwerk, schrijf bedankbrieven en meer. Uitmuntende klantenservice (bekijk de beoordelingen). Gratis telefonische ondersteuning, gratis ondersteuning op de avond van het evenement, videotutorials en meer. Ze staan klaar om je te helpen.

Silent Auction Pro - Details

Silent Auction Pro

http://www.silentauctionpro.com

Opgericht in 2007

Silent Auction Pro - Prijsoverzicht

Silent Auction Pro heeft geen gratis versie maar biedt wel een gratis proefperiode. Silent Auction Pro betaalde versie vanaf US$ 99,00.

Beginprijs

US$ 99,00

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Silent Auction Pro

Donatie management software
Beheer van ontvangstbewijzen
Betalingen verwerken
Campagnebehee
Donaties bijhouden
Donorenbeheer
Evenementenbeheer
Gift matching beheer
Mobiel doneren
Online giften
Pandbeheer
Terugkerende giften
Badgebeheer
Blokbeheer voor kamers
Bruiloften en partijen
Budgettering
Conferenties/congressen
Enquêtes en feedback
Expositie- en leveranciersbeheer
Gamification
Kaartverkoop
Promotie via social media
Sponsorbeheer
Vrijwilligersbeheer
Alumnibeheer
Betalingen verwerken
Bijdragen bijhouden
CRM
Campagnebehee
Donateurswerving bij derden
Donorenbeheer
Evenementenbeheer
Gift matching beheer
Lidmaatschapsbeheer
Mobiel doneren
Pandbeheer
Subsidiebeheer
Terugkerende giften
Veilingbeheer
Vrijwilligersbeheer
Bemiddeling van kaartverkoop
Consessiebeheer
Kaartverkoop
Kaartverkoop ter plaatse
Kassasysteem
Klantgegevensbeheer
Mobiele kaartverkoop
Online kaartverkoop
Overzicht beschikbare plekken
Personeelsbeheer
Promotiebeheer
Seizoenskaarten
Streepjescodes en tickets scannen
Thuis afdrukken
Tickets reserveren
Websitebeheer
Biedingsbeheer
Factureren
Lidmaatschapsbeheer
Live veiling
Omgekeerde bidding
Online bieden
Online veiling
Optie voor nu kopen
Proxy bieden
Schriftelijk bieden
Stille veiling
Volglijst
Voorraadbeheer
Waarschuwingen/Meldingen
Websitebeheer

Reviews van Silent Auction Pro

5 van 310 reviews worden weergegeven

In totaal
4,8/5
Gebruiksgemak
4,6/5
Klantenservice
4,9/5
Functies
4,6/5
Waar voor je geld
4,8/5
Erin C.
Auction Chair
Fondsenwerving, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 12-3-2020

"A Must for School Fundraising"

Opmerkingen: We are going to start using our SAPro software in our other school fundraisers, not just our auction. It is a great way to organize and keep all of our sponsor and donor information organized. I can also not speak highly enough of the customer support! They are quick to answer calls and get you answers to your questions.

Pluspunten: We've used Silent Auction Pro for at least three events in the last several years as a Mobile Pro client. It is pretty intuitive and keeps our donations well organized, as well as allowing us to communicate effectively with bidders and donors. The ability for anyone to bid online opens our fundraising to the community, not just our school families, helping us raise much more money than we could achieve with paper bidding.

Minpunten: We would love to see an app in the future, rather that just a mobile site for bidding.

  • Bron van de reviewer 
  • Beoordeeld op 12-3-2020
Robert H.
Trustee/Treasurer
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 22-10-2019

"Round 2; Regrouping"

Opmerkingen: I loved the software. We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront. Capped fee% and low fixed cost are benefits. Credit card processing (we used WorldPay) fees are lower (and no monthly fee), making the total cost lower. Software is feature-rich. This can be a double-edged sword as features can add complexity. Help is always available and phone support was awesome. Overall, the features are worth it. Ability to 'stage' or start a new event while keeping a recently finished event active for a bit would be a welcomed improvement.

Pluspunten: Features, Performance and Support were all Excellent.

Minpunten: Registration and PW requirements for bidding . No import (from spreadsheet) capability. Understandable, but would have been nice. They do offer to import for you at extra cost. They must have had bad experiences... It turned out to be less an issue than I thought. They were very upfront about it and it was not a surprise.

  • Bron van de reviewer 
  • Beoordeeld op 22-10-2019
Jessica S.
Director of Operations & Development
Beeldende kunst, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-6-2020

"The Support is Unparalleled"

Pluspunten: The price point for us was manageable - about half of what the other guys are charging.
So many features we will take years to master them all.
Don't worry - the support people have you back all the way through the process. They are truly on your team and will step you through click by click. SO many ways to get help. video. tutorial. PEOPLE!
Stable - this is not a website that cranks out a storefront... it's a robust database. And it is stable and functional. Not a sexy GIU, but it works when you need it and that is valuable! It was a really good choice in the time of quarantine to choose SAP.

Minpunten: I wish I could have customized the site just a bit - and maybe I could, but we were under time crunch and it was not a priority. There are SO many features. it is important to follow the Best Practices so you don't get overwhelmed.

  • Bron van de reviewer 
  • Beoordeeld op 30-6-2020
Aaron W.
IT Director
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    2/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    3/10
  • Bron van de reviewer 
  • Beoordeeld op 18-6-2018

"Silent Auction Pro - basic auction software"

Pluspunten: Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions.

Minpunten: Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items.

Antwoord van de leverancier

van Silent Auction Pro op 19-6-2018

Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv.

Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay.

Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth.

  • Bron van de reviewer 
  • Beoordeeld op 18-6-2018
Lea D.
Development Director
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 11-6-2020

"Good Value"

Opmerkingen: We had a good experience with SAP specially with the customer support we had. The system was completely new for us this year so we had to learn how to us the software while doing a completely re-formatted event. The support we got and their response to suggestions were very good. The event coach assigned to us truly went above and beyond to make our work as easy as possible. Again, we were in a unique situation with the event being almost completely changed and SAP helped us as best as they can. The cost of the software and the fees associated with the service we used was also very reasonable and I would recommend this for small to mid-size events. They also gave us a choice of two different credit card processors which was very helpful in cutting down cost.

Pluspunten: The product had a good tutorial. Once you get started, do the tutorial and get help from customer support, it was relatively easy to use the software. What I liked best about it was the customer support we received. For what we needed, the software worked well. The final report was very helpful and easy to understand. The messaging options were also something we used a lot specially since we had a 5 day event.

Minpunten: Some commands were not as intuitive so I called customer support a lot. I didn't like what the system provided for doing donations (not as many different options on levels of donation), raffle ticket price options, some reports were not exportable in excel or CSV (some had to be copy-pasted to a word document). I wish they had an option to export every contact, category of contact and transaction done by the contact in one complete report to enable the user (us) to sort as needed. Since not all reports were exportable, formats of reports came in different ways so it was not as easy to combine reports. However, this was a unique event and we had to make changes and adopt the software to a completely virtual event with different reporting needs. When we started, the event was a one day gala event. Due to the COVID-19 crisis, the event had to be changed. In the middle of ticketing,raffle purchases, donation solicitation, the event was converted into a 5-day auction.
We wanted to be able to rotate the sponsor exposure in the banner page and we had difficulty doing that. Having the experience this year, we now have a better understanding of how to use the software better for reports, thank you letters, etc. Knowing what you want to do and have at the end of the event from the system will help us put in data much better next year. Because of how complicated and unpredictable the reconfigured event was this year, we didn't know how best to use the data entry.

Antwoord van de leverancier

van Silent Auction Pro op 18-6-2020

Thank you Lea for the review! Please see my thoughts below:

1. I'm not sure what you mean w.r.t. not as many options on levels of donations. You can create as many donations as you want and you essentially control all the options. I'll reach out and make sure I understand what you mean.

2. With respect to reporting - you can create custom reports using the write letters that will allow you to export pretty much everything you mentioned in a single report. We can help with that.

3. Creating a rotating banner just requires someone who knows how to make an animated GIF and has something like PhotoShop. We also offer that service if you need it.

Again - thank you for the full and honest review. We will reach out to make sure we understand your concerns and make sure they are addressed. -Jim

  • Bron van de reviewer 
  • Beoordeeld op 11-6-2020