AppFolio Property Manager

AppFolio Property Manager

door AppFolio

Wie gebruikt AppFolio Property Manager?

Vastgoedbeheerders van woningen, studentenhuizen, commercieel vastgoed, vereniging van eigenaars en gemengde portefeuilles die meer dan 50 eenheden beheren.

Wat is AppFolio Property Manager?

AppFolio biedt mobiele, alles-in-één vastgoedbeheersoftware voor vastgoedbeheerders van woningen, bedrijven, studentenhuizen, huiseigenaren, vereniging van eigenaars en gemengde portefeuilles, voor marketing, beheer en schaalbaarheid. AppFolio is ideaal voor groeiende, complexe bedrijven en bevat functies die de moderne manager ondersteunen: online toepassingen en leases, portals voor eigenaren en bewoners, online betalingen, ingebouwde screening, onderhoudsaanvragen, mobiele inspecties, bulkberichten en robuuste boekhouding en rapportage.

AppFolio Property Manager - Details

AppFolio

https://www.appfolioinc.com/

Opgericht in 2006

AppFolio Property Manager - Prijsoverzicht

AppFolio Property Manager heeft geen gratis versie maar biedt wel een gratis proefperiode. AppFolio Property Manager betaalde versie vanaf US$ 250,00/maand.

Beginprijs

US$ 250,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van AppFolio Property Manager

Gebouwinspectie software
Betalingen verwerken
Bibliotheek met opmerkingen
Commerciële inspecties
Foto's toevoegen & bewerken
Rapportsamenvatting
Reparatieschattingen
Sjablonen
Tekenen uit de vrije hand
Video
Woninginspecties
Aanmaak van leasecontracten
Administratiebeheer
Contactenbeheer
Documentbeheer
Factureren
Portefeuillebeheer
Retailleases
Vastgoedbeheer
Woningverhuur
Zakelijke leases
CRM
Cashflowanalyse
Dealbeheer
For taxateurs
Merkenbeheer
Portefeuillebeheer
Strategische planning
Voor beleggers
Voor makelaars
Voor vastgoedbeheerders
Waarschuwingen voor kritieke datums
Community's
Beheer van fondsenwerving
Beheer van verkiezingen
Commissiebeheer
E-mailmarketing
Evenementenbeheer
Financieel beheer
Hoofdstukbeheer
Ledenlijst
Ledenportal
Lidmaatschapsbeheer
Schuldenbeheer
Vacaturebank
Websitebeheer
Betalingen verwerken
Commissiebeheer
Documentbeheer
Evenementenbeheer
Kalenderbeheer
Ledendatabase
Vastgoeddatabase
Websitebeheer
Werkorderbeheer
Belastingbeheer
Berekening voor te late betalingen
Betalingen verwerken
Commercieel vastgoed
Contactenbeheer
Eigenaarsportal
Factureren
Huur bijhouden
Huurders volgen
Huurdersportal
Kredietcontrole
Leasecontracten volgen
Onderhoudsbeheer
Onkostenbeheer
Portefeuillebeheer
Vacatures bijhouden
Verhuurdersdatabase
Verzekeringenbeheer
Websitebeheer
Wooneigendom beheren
Belastingbeheer
Huurders volgen
Huurdersportal
Kredietcontrole
Online betalingen
Vacaturebeheer
Websitebeheer

Reviews van AppFolio Property Manager

5 van 1.514 reviews worden weergegeven

In totaal
4,6/5
Gebruiksgemak
4,5/5
Klantenservice
4,4/5
Functies
4,4/5
Waar voor je geld
4,4/5
Drew S.
Assistant Operations Manager
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 20-12-2019

"Amazing Property Manager for Small-to-Medium Companies"

Opmerkingen: The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Pluspunten: First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Minpunten: I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Antwoord van de leverancier

van AppFolio op 30-12-2019

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

  • Bron van de reviewer 
  • Beoordeeld op 20-12-2019
Corinne S.
Managing Member Code Management
Managementconsulting, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 17-3-2020

"Only one complaint"

Opmerkingen: I love the software, I hate how much it cost me. Please adjust for the small end user

Pluspunten: Easse of use and how everything is tied in from advertising the unit to renting it, leasing and collecting the rent then finally moving them out :)

Minpunten: Cost, I think it is too expensive. I do not understand why when you have more and more users my bill keeps going up. for God's sake scottie send this small business owner a line..we are drowning in the cost but can't compete without the software....so I pay..

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 17-3-2020
Tara D.
Residential Property Manager
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 11-8-2018

"Sad to be looking elsewhere."

Opmerkingen: Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Pluspunten: Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Minpunten: Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Antwoord van de leverancier

van AppFolio op 21-8-2018

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

  • Bron van de reviewer 
  • Beoordeeld op 11-8-2018
Joe P.
Executive Vice-President
Vastgoed, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 3-10-2019

"#1 single-family residential PM software"

Opmerkingen: Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pluspunten: It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Minpunten: The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

  • Bron van de reviewer 
  • Beoordeeld op 3-10-2019
Morgan S.
Area Manager
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 18-2-2020

"AppFolio is good, but still some features that I WOULD LOVE"

Opmerkingen: Since we have upgraded to AF plus and a dedicated rep I think that we have been able to use AppFolio more for what we want vs, what the greater good does.

Pluspunten: I love how easy it is to use. I like customizing our own reports and how easy it is. It's exciting when "what's new" comes out and figuring out how we can us it!

Minpunten: What I find as a pro is also a con. It is customizable, but the reporting we have to do more "workarounds" to get our desired info and often these workarounds are not 100% accurate. Such as commission tracking, rental reporting for team members, renewals and screening process is basic. I think that appfolio is close but I think they could up the game with more functional guest cards and follow-ups where we take control and customize.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 18-2-2020