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Wat is Insight?

In 1991 zocht een kleine kapsalon met zes kappersstoelen een betere manier om zijn klanten en inventaris te beheren. Zo werd er een zaadje geplant. Sindsdien is Insight-software voor salons een compleet en gebruiksvriendelijk beheersysteem geworden dat is ontworpen om je te helpen je salon te organiseren, tijd te besparen, klanten aan te trekken en inkomsten te genereren. Met meer dan 25 jaar inzet voor de schoonheidssector heeft Insight een bewezen geschiedenis in het leveren van de nieuwste technologie samen met de deskundige begeleiding en ondersteuning die salons nodig hebben. Ga vandaag nog aan de slag.

Wie gebruikt Insight?

Insight-software wordt gebruikt door meer dan 7500 groeiende bedrijven en 50.000 gebruikers in Canada, de Verenigde Staten en over de hele wereld, van mensen die een paar kappersstoelen huren tot salons met meerdere locaties.

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Insight Software - 5

Twijfels over Insight? Vergelijk met een populair alternatief

Insight

Insight

4,4 (137)
US$ 25,00
maand
Gratis versie
Gratis proefversie
60
1
4,3 (137)
4,3 (137)
4,6 (137)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 0,00
Gratis versie
Gratis proefversie
88
1
4,9 (1.431)
4,8 (1.431)
4,8 (1.431)
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Reviews over Insight

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,3
Klantenservice
4,6
Functies
4,2
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Roberta
Owner/Stylist in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It serves it purpose.

5,0 8 jaar geleden

Pluspunten:

Customer support. They are friendly and very helpful and are always there when we need them!!! 24/7!!

Minpunten:

There are so many features. There really should be a class to talke for about a week to learn everything. I've had it for almost three years still am not using everything because I'm don't know how it works. I also think it's crazy we have to pay extra for text messaging. I was also told when ai bought the system it would become apple friendly which was why I chose it. Now I am told that will never happen because of the platform it was built in. Basically your sales department lied to be to get the sale.

Reactie Syntec Business Systems

8 jaar geleden

Hi Roberta, we appreciate your feedback. While Insight runs best with Windows, it certainly can work with Macs as well. As we offer true, two-way text messaging (not simply email-to-text), there is a cost for sending SMS. Depending on the number of texts you wish to send, our Insight Deluxe Cloud plan may be a more affordable option. Talk to our Sales Team (1-888-919-5841) to learn more.

Suzanne
Owner/hairstylist in Canada
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very easy to use

4,0 8 jaar geleden

Opmerkingen: I love the ease of reports and download to quickbooks for simplified bookkeeping process. The online booking is excellent for customer convenience and retention. Some suggestions for improved performance are: #1. On line cancelation notifications so that stylists are made aware of schedule openings due to on line cancellations.
#2. Individual Employee specific service selections that can and cannot be booked using on line booking system.

Pluspunten:

On line booking, download to quickbooks,

Minpunten:

Can't personalize the system, not really user friendly for hair salon with chair renters that have individual prices and services offered. On line booking system should have a notification tab to advise of a cancellation just as it does for an online appointment booked.

Reactie Syntec Business Systems

8 jaar geleden

Suzanne, I believe that most if not all of your concerns can be taken care of in the software already. Your best bet is to call customer service at 1-800-805-4532 and ask about the best way to handle these things and they can work with you to personalize your copy to work the way you want with your renters and the online booking and cancellations.

Paige
Massage Therapist in VS
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

The worst spa and salon software by far!

1,0 8 jaar geleden

Opmerkingen: I joined insight 6 months ago and have had nothing but problems with this company. They never answer their phones, and when they do they seem not very interested in sorting any of your problems out. What I am most upset about was them turning off my program when I tried to call not once but twice to make a payment with them. I spoke to a rep who basically threw it in my face that they have a right to disable your account. I have had a lot of software and normally they give you a grace period especially since your trying to make that payment.

Pluspunten:

None

Minpunten:

Rude Hard to get a hold of

Reactie Syntec Business Systems

8 jaar geleden

Paige, Thank you for your "alternative facts" based review. You may not be aware but all calls in and out of our sales and support offices are logged and recorded so the real truth (yes truth does still actually exist) is quite the opposite of your version. We have in fact tried calling you numerous times when your credit card is repeatedly declined and you will recall that it was you that was rude, called our customer service rep a "bitch" and hung up on her. The only way we could every get you to call us back was to disable the account that you were overdue in paying and then you were the rude one. All fees you have been charged are in accordance with the agreement you signed when your account was set up. The fact that you have "had a lot of softwares" is testament to the fact that your card always declines and the companies have to disable your account. We are quite happy to end our agreement with you and wish Mind Body the best of luck getting paid. The truth has set us free.

Taylor
Frontline General Management in Canada
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Seamless transition, and the solution to many issues we had in the past made Insight a smart choice.

5,0 8 jaar geleden

Pluspunten:

The ability to find and run any report we may need in order to keep an eye on benchmarks and create goals is the most valuable tool for us. Insight makes it easy to look back in time, make changes where we need; as well takes the manual work out of marketing and reminders/confirmations of our appointments. We have been able to use the tools given to keep a closer eye on client trends and make sure we can solve even the smallest problems within salon functionality.

Minpunten:

The thing that makes it a little harder to use is a small lack of customization in regards to what we can view on the appointment book screen, certain fees and services in our salon that don't really fit into any category or place, and the lost ability to add unlimited service providers in our quickly growing salon. Though Insight does offer the best they can when calling for solutions, and usually provides an alternative way of doing things. It is disappointing to have to continue to pay more each time we are ready to add a new feature.

Reactie Syntec Business Systems

8 jaar geleden

Hi Taylor, thanks for sharing your feedback!

Cheryl
Salon owner in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great customer service.

5,0 8 jaar geleden

Pluspunten:

We like everything! Easy to use and friendly customer service. Love the auto updates auto backup. Couldn't be happier.

Minpunten:

Server can be slow, wish we could just log in and be more web based. Like quickbooks. Don't like the pay per text confirming. Should be less expensive.

Reactie Syntec Business Systems

8 jaar geleden

Cheryl, Thanks for the review. In regard to the text messaging costs you might want to call the sales office (1-888-919-5841) and ask them about upgrading to the Deluxe Cloud service which includes a fixed amount of SMS credits each month. For regular text users, this usually works out to be a less expensive solution.

tal
President in Canada
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

slow ,too many clicks,not clear

1,0 7 jaar geleden

Opmerkingen: NONE!

Minpunten:

Nothing. This program needs an upgrade urgently.Dealing with customer service in the States....need i say more. Plus for Canadians its in US DOLLARS.

Reactie Syntec Business Systems

7 jaar geleden

Tal, Perhaps you should check your facts before posting. The software is being constantly upgraded and if you are referring to the "look and feel" you have the ability to customize the appearance to look any way you want it to (something none of our competitors offer). While we do have offices in the USA, we have our customer support offices in Edmonton AB Canada and our sales office in Richmond VA. So, when you call for support you are talking to Canadians. Lastly, you have been billed your monthly subscription fees since Sept 2016 in Canadian funds not US Dollars as you claim. We appreciate that clients are free to have an opinion however yours is based on the fact that you told us yesterday that you were going bankrupt and told our staff member to go "eff herself." Please grow up and behave like an adult.

Ryan
Owner in Canada
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Amazing experience- the company really cares about you and stands for their product

5,0 7 jaar geleden

Pluspunten:

Amazing experience from the start. Sales got me best fit and deal. Support helped set me up the first phone call I made on the equipment arrived. Every time we had questions they answer the call right away and they are very very knowledgeable. I also had two reports I needed to be tweaked to how I am managing my business and I actually had discussions with the President of the company who went completely above and beyond with his whole team to get the report modifications (a LOT of work too) ahead of the regular release schedule because they knew how much they impacted us. I recommend this as the definitive and premiere salon software to use. I could not imagine a better piece of software with a company ran by better people in the world. I feel like we got lucky by selecting Insight!

Reactie Syntec Business Systems

7 jaar geleden

Thanks for sharing your experience, Ryan!

rupal
Owner in Canada
Horeca
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent

5,0 8 jaar geleden

Opmerkingen: I can't run my spa now without this software

Pluspunten:

Easy to manage and quick at help. I like their remote access too. I am going to start their SMS tool to do reminders for client that's great it save lot of time.

Minpunten:

I can't move all appointments at once and that's only my concern. Oh yes I would like to have their birthday pop up for that month beginning for all month of birthday but instead it is from day to day month goes.

Reactie Syntec Business Systems

8 jaar geleden

Thank you for the review, Rupal! In the System Setup area, you can actually choose when you want to be notified of birthdays and anniversaries. For example, you can ask Insight to let you know if the client's birthday is within 30 days of the current date. If you have any questions, give our support team a call (1-800-805-4532) and they will be happy to assist.

Hannah
Hairstylist/Owner in Canada
Consumentendiensten
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great program for my salon

5,0 8 jaar geleden

Opmerkingen: I've been using insight for 11+ years at the salon I've been working at. Just recently opened up a salon in my own home, and chose to use the ro gram for my new business as well. I have now used the installed version and the cloud version, and both are easy to use. If unfamiliar with the program, it takes a bit to set-up, but the customer service is great, so they can help you out so you get the most from the program. Highly recommend!

Pluspunten:

Easy to use and has all the information I need to run my business.

Minpunten:

I'm not a fan of the iPad/iPhone version. True touch screen capabilities are lacking, as you have to find the cursor and drag with your finger. Would like to have an installed version for Macintosh computes as well, as opposed to just the cloud version.

Kendra
Owner/Operator in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

User friendly and a helpful support system.

5,0 8 jaar geleden

Opmerkingen: Ease of understanding how my salon is performing.

Pluspunten:

You can't "mess" anything up that cannot be corrected. It is easy to train staff and extremely user friendly just "surfing" through reports.

Minpunten:

Not having an integrated electronic signature program for credit card processing. Keeping printed receipts is outdated.

Reactie Syntec Business Systems

8 jaar geleden

Kendra, we actually do have an integrated electronic signature pad for credit cards but it isn't part of the Insight software...it is part of the cc machine you use with Insight. I see from your account that you don't yet have integrated payments with Insight so if you call our sales office at 1-888-919-5841 they can give you all the info you would need on getting a signature capture device for credit card processing that will fully integrate with Insight.

Dee
Owner in VS
, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Life made easy

5,0 8 jaar geleden

Opmerkingen: I have used insight for many years, after searching other software. Insight was the best choice for my business I have no regrets. Support is always willing to assist me in any way. Going from a book to a software was very intimidating for me. Not being good with that platform. With the help of insight, it's made my life a lot easier. I couldn't imagine using anything else. Thank you all and Merry Christmas

Pluspunten:

Standing appointments, 70% of my clients book out for a year. This makes it so easy to do that.

Minpunten:

That I have to put in special holidays year after year.

Julie
Owner/ Stylist in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

LOVE LOVE LOVE

5,0 9 jaar geleden

Opmerkingen: Love this software!! I've used it for going on 10 years!! Just as my business has grown and changed, so has this software. The tech support team is always fantastic. They are very helpful and nice. I love all the systems that this software is capable of tracking.

Pluspunten:

Tracking of who does what in the system. Love how you can set up each individual's access to different areas of the system.

Minpunten:

limited credit card processors. Haven't had any trouble just would like to be easier to shop rates.

Donna
Owner in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Love the fact that I pay a one time yearly fee and not a monthly fee for tech support we don't use

4,0 8 jaar geleden

Pluspunten:

Ease of use. Tech suppport availability is great, w in 24 hrs. Was easy to set up, no monthly fees, can easily swirch bwcinvoices. Can be set up for loyalty rewards

Minpunten:

Reports could be more owner friendly. We are a summit salon and the reports they ask for aren't easy to obtain on insights

Reactie Syntec Business Systems

8 jaar geleden

Thanks for the review, Donna! If you have ideas for new reports, please email us at [email protected] and we will do our best to work them into a future release.

Anna
CEO in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very Affordable

4,0 8 jaar geleden

Opmerkingen: I have been using insight in my salon for six years. It was easy to learn and very affordable compared to other booking/POS systems that do not offer half of the features.
The only thing that Disappointed me was that I purchased two additional licenses to run insight on other computers and they were VERY slow. I had IT come in and try to figure it out with no success. Customer service keeps saying it's a problem on our end... I'll never know! So we only use it on our main computer and the app.

Pluspunten:

Affordability

Julie
Owner in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Insight customer service

5,0 8 jaar geleden

Opmerkingen: Anytime I have had a question or problem (which it is usually something I am doing wrong) the staff is SO helpful and patient!!! I spoke to our rep this week and she was very informative about the additional services I was wanting to add on to my existing account. Thank you! Excellent customer service!!

Pluspunten:

Ease of use

Minpunten:

Sometimes difficulty with app to view schedule. (However a lot of times it is because we have not done update or have not updated phones)

sheri
Owner in Canada
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Details Studio

3,0 8 jaar geleden

Opmerkingen: We are just having problems with the phone app. I wasn't able to log in for over a week. Very frustrating when paying for it.

Pluspunten:

Being able to book from my phone and all the great reports

Minpunten:

It not working properly

Reactie Syntec Business Systems

8 jaar geleden

Thanks for your feedback, Sheri. We released a significant update for our Phone and Tablet Apps since you called regarding issues with the app. If you are still encountering any problems with it, please give our Support team a call at 1-800-805-4532.

Krista
Owner in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I have had Insight for 10 years and it's improved greatly. I am very satisfied with this software.

4,0 8 jaar geleden

Pluspunten:

The customer service is speedy and attentive. I enjoy the fact that they are always willing to problem solve with my team and improve reports when we need something changed. It's very easy to navigate through reports.

Minpunten:

Sometimes the reports haven't made sense and we've called support and they usually try to fix it asap.

Reactie Syntec Business Systems

8 jaar geleden

Thanks for the review, Krista!

Trudy
Owner in Canada
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Someone is always there to help!

5,0 8 jaar geleden

Pluspunten:

Very user friendly and what we like most is the reporting capabilities'. In a matter of seconds you can get any analysis report required

Minpunten:

Setting up online booking has not been too easy for us to figure out. We also don't use minutes for our tanning beds and this has caused some issues in the past that we've not been able to resolve

Donald
Owner in VS
Kleding en mode, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Used it for years , still love it

5,0 8 jaar geleden

Opmerkingen: Switched over from professional salon more than 10 years ago and I would never go back. The program is easy to learn, and easy to use and the tech-support is unparalleled.

Pluspunten:

Easy to learn easy to use.

Minpunten:

I still wish there was a way of getting all the clients appointments on the confirming page to avoid duplication of appointments because I forgot to erase the old one

Brian
Owner in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Highly Recommend

5,0 8 jaar geleden

Opmerkingen: The Support Team Is Fantastic. The Company Is Always Adding And Improving Features. They Even Poll For New Ideas And Needs With The Software. If You Have A Full Service Salon With Tanning This Software Is A Must!

Pluspunten:

Constantly Evolving With New Features

Minpunten:

I Still Have A Few Ideas I Would Like To See Incorporated. Honestly That's It.

Reactie Syntec Business Systems

8 jaar geleden

Thanks for the review, Brian!

Wendy
Owner in VS
Medische praktijk, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Scheduling simplified

5,0 8 jaar geleden

Opmerkingen: I have used Insight for over 10 years, originally when I worked for another business, then purchased a plan when I opened my own. It has be instrumental in keeping my business on track and customers scheduling and accounting! I would be lost with out it!

Pluspunten:

Customer service is great!

Minpunten:

Don't always send my receipts in a timely fashion.

Donna
Stylist- Salon Owner in VS
, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I love this software - my only issue comes with the phone app version

5,0 8 jaar geleden

Opmerkingen: I have used this software for my biz for about 15 years - it is truly awesome & easy to use! My only wish would be that they add in ability for stylists to change their schedule through the app and ability to take cc payments thru the phone app as well

Pluspunten:

Super easy to use

Minpunten:

Phone app could be more user friendly

Jeffrey
Owner in VS
, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I love insight!

5,0 8 jaar geleden

Opmerkingen: Insight is the easiest! I have used this application for yeas now. I have never had an issue. The support is so great. We are a small Salon, but with Insight we have everything under control!

Pluspunten:

the ease in adding client info.

Minpunten:

I don't use it to its full potential.

Israel
Owner in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

7 years and happy

5,0 8 jaar geleden

Opmerkingen: We have been using insight for 7 years and have been in business for 13 years I wish we would have switch earlier best customer service

Pluspunten:

It is easy to master and learn

Reactie Syntec Business Systems

8 jaar geleden

Thank you Landmark Salon & Spa, we value your feedback. Insight Software Team

Cindy
Owner in Canada
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Time saving and organized!

4,0 8 jaar geleden

Opmerkingen: Love the capabilities of this program it's easy to learn and integrates with quick books which are a huge timesaver for me.

Pluspunten:

Quick books integration.

Minpunten:

The payroll feature. I don't use it. I have a payroll company that I use.