Wie gebruikt Booker?

Salons die hun bedrijf willen runnen en laten groeien met behulp van dit eenvoudige maar krachtige cloudgebaseerde platform.

Wat is Booker?

De geavanceerde salonsoftware van Booker helpt je je salon te runnen en te laten groeien met een alles-in-één platform dat begrijpt dat jij je liever op je klanten concentreert dan op je administratieve taken. Beheer je online boekingen, verkooppunten, lidmaatschaps- en loyaliteitsprogramma's, terwijl je tegelijkertijd nieuwe klanten aantrekt en ervoor zorgt dat ze terugkomen. Altijd en overal toegang tot je salonzaak met de veilige, kosteneffectieve, cloudgebaseerde software van Booker.

Booker - Details

Booker

http://www.booker.com/

Opgericht in 2007

Booker - Prijsoverzicht

Booker heeft geen gratis versie en biedt geen gratis proefperiode. Booker betaalde versie vanaf US$ 129,00/maand.

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Booker video
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Beginprijs

US$ 129,00/maand

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Booker

Afspraken software
Afspraakherinneringen
Geautomatiseerde planning
Groepsplanning
Kalendersynchronisatie
Klantendatabase
Mobiele toegang
Multilocatie
Online betalingen
Online reserveren
Reserveringsbeheer voor kamers
Terugkerende afspraken
CRM
Factureren
Financieel beheer
Inkoop
Leveranciersbeheer
Marketingmanagement
Orderbeheer
Personeelsbeheer
Plannen
Prestatiemeetwaarden
Projectbeheer
Tijd en onkosten bijhouden
Trainingsbeheer
Voorraadbeheer
Afspraakherinneringen
Afspraakplanning
E-mailmarketing
Klantprofielen
Loyaliteitsprogramma
Payrollbeheer
Personeelsbeheer
Verkooppunt
Voorraadbeheer
Wachtlijstbeheer
Beheer van cadeaubonnen
Elektronische handtekening
Kassasystemen voor restaurants
Kortingsbeheer
Loyaliteitsprogramma
Multilocatie
Profielen van klantenaccounts
Provisiebeheer
Retail POS
Retourbeheer
Streepjescodes scannen
eCommerce-integratie
Afsprakenbeheer
Behandelingspakketten
Beheer van cadeaubonnen
Foto's voor en na
Klantenbeheer
Naleving van HIPAA-richtlijnen
Voorraadbeheer
Afsprakenbeheer
Beheer van cadeaubonnen
E-mailmarketing
Factureren
Klantenbeheer
Multilocatie
Personeelsbeheer
Praktijkbeheer
SOAP-notities
Verkooppunt
Geautomatiseerde planning
Geplande distributie
Messaging
Mobiele toegang
Online tijdklok
Payrollbeheer
Rapportage en analyse
Resourcebeheer
Wisselen van dienst
Afspraakplanning
Faciliteitsplanning
Geautomatiseerde planning
Groepsplanning
Klasplanning
Multilocatie
Personeelsplanning
Realtime planning
Reserveringsbeheer voor kamers
Resources plannen
Waarschuwingen/Meldingen
Beheer van beursstands
Klantprofielen
Loyaliteitsprogramma
Multilocatie
Payrollbeheer
Personeelsbeheer
Terugkerende afspraken
Verkooppunt
Voorraadbeheer
Afsprakenbeheer
Klantenbeheer
Loyaliteitsprogramma
Payroll en provisies
Personeelsplanning
Verkooppunt
Voorraadbeheer

Reviews van Booker

5 van 911 reviews worden weergegeven

In totaal
4,1/5
Gebruiksgemak
4,2/5
Klantenservice
4,1/5
Functies
4/5
Waar voor je geld
3,9/5
Ashely S.
Recruiter
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 11-10-2018

"Book It!"

Pluspunten: Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Minpunten: The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

  • Bron van de reviewer 
  • Beoordeeld op 11-10-2018
Celeste W.
Owner
Gezondheid, wellness en fitness, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 25-7-2019

"Just switched BACK to Booker from another booking software"

Opmerkingen: We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

Pluspunten: Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

Minpunten: The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

  • Bron van de reviewer 
  • Beoordeeld op 25-7-2019
Geverifieerde reviewer
Massage Therapist
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 29-7-2020

"Good but Pricey"

Opmerkingen: My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.

Pluspunten: I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on.

Minpunten: The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had.

  • Bron van de reviewer 
  • Beoordeeld op 29-7-2020
Efraín D.
Partner/Operations Manager
Gezondheid, wellness en fitness, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    2/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    2/10
  • Bron van de reviewer 
  • Beoordeeld op 14-4-2017

"Booker is not what it use to be"

Opmerkingen: So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software. We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top. Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers.

Pluspunten: Lots of features

Minpunten: Not intuituve or flexible enough for day to day operations.
Too many restrictions on in house system administrators.
System performance is not good at all.

Antwoord van de leverancier

van Booker op 4-5-2017

Efrain -
We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback.

Thank you for using Booker for this time. We appreciate your business.

Best,
- The Booker Team

  • Bron van de reviewer 
  • Beoordeeld op 14-4-2017
Kathleen S.
spa director
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 5-5-2020

"Booker review"

Opmerkingen: I used booker for years and thought it was a great product and easy to use but then the jacked the price up so much I had to switch to another software

Pluspunten: This software was great until they jacked the price up to double. It forced me to seek another software

Minpunten: They never should have sold to Mind body

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 5-5-2020