Booker

Book It!

Pluspunten:

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Minpunten:

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Using it for our Med Spa

Opmerkingen: Booker does what we need, support has always been responsive and it is easy to use.

Pluspunten:

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Minpunten:

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need. Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Don't waste your money.

Opmerkingen: We had a terrible experience with customer service..it seemed like nobody from technical support actually knew the software.

Pluspunten:

The sales team was extremely friendly and did a great job making the initial sale.

Minpunten:

Basically everything. Not user friendly, the onboarding process was stressful, dry, and not friendly. We had multiple issues right off the bat with features we were promised not being available, or only available for an additional fee...even though booker is expensive to begin with compared to their competitors. Although this software may be great for certain businesses, a spa is not one of them.

RMT Software

Opmerkingen: 7/10

Pluspunten:

The software Looked better than it actually worked

Minpunten:

The software Not as user friendly as others

Just switched BACK to Booker from another booking software

Opmerkingen: We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

Pluspunten:

Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

Minpunten:

The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.