SocketLabs

Opmerkingen: It's been fantastic. We get our testing emails going on without issues. Once we move our systems to production the switch is 100% transparent.

Pluspunten: I have never found an issue with it. It just works, it's amazing.
The setup was a breeze and got it up and running in no time. Literally, it just took me like 2 minutes.

Minpunten: Nothing really. I don't have anything that I don't like.

Opmerkingen: Every support call. Every support email has been great. I have directly used their tool for I would guess 5+ years without a single major complaint. They had one single hiccup a few years ago with legacy code. It was resolved quickly and they communicated the issue out clearly to us. They have been an honest and enjoyable partner to work with over the years.

Pluspunten: I have enjoyed working with the API. We send tons of emails through their system without the slightest hiccup. We pull stats out of their API to create stunning dashboards of data for our clients to measure how well their campaigns perform. The well-documented API from socketlabs made the whole process a breeze to create.

Minpunten: Lack of prebuilt non-zapier integrations. On occasion, we have a software solution ecosystem. Certain clients may have ERP or other major integrated systems. Very generally speaking, we have not had the fortune of being able to tap into pre-written integrations for these systems. (Yes, this is nit-picky. It was the only thing I could come up with!)

Opmerkingen: Mass sending commission reports to sales agents.

Pluspunten: It is easy to set up and easy to use. Once we had it configured it has required very little maintenance and virtually no problems ongoing.

Minpunten: A little more support would be helpful regarding "secure email". Their website explains it but it is a little technical. I would like an easy way to change secure email settings. Also, I haven't found a way to have an automated report emailed to me showing all successful or failed email deliveries. But these are very small issues. And I can live without them.

Pluspunten: We have used socket labs for over 8 years now and have been very happy with it. The metrics and statistics they provide are very detailed. You are able to get very granular with your reporting. Customer support is very quick to provide answers.

Minpunten: So far we have not had any issues with the service.

Opmerkingen: It used to take an hour and several different email accounts to send out 1000 copies of our newsletter. Now it takes me about two minutes.

Pluspunten: The best thing about SocketLabs is that it works. Sending out a weekly newsletter via email is no longer a hassle, as it used to be. The second best thing is that, for the size of our mailings, it is free.

Minpunten: Getting through the setup process was a strain. Some aspects are not intuitive, and the help/tutorial documents are not as good as they might be. However, Ginny, our SocketLabs go-to person, was very knowledgeable and very helpful.