Streamline

Streamline VRS

Opmerkingen: They are forward thinking and collaborative - and listen to our needs. Customer service has, in the past, been a bit spotty - partially due to their rapid growth. For the past 8-12 months, customer service has been excellent.

Pluspunten:

After extensive research of all of the software platforms in the vacation rental industry, we selected StreamlineVRS as it gave us the most flexibility to publish our websites the way we wanted, and for the integration with all of the OTAs and channel distributors. We have 15 active installations, representing more than 8,000 properties across North America - and you can tell that the Streamline system was developed by people who truly know the vacation rental business.

Minpunten:

Due to the complexity of our onboarding (8,000 properties and 100,000+ photographs), the onboarding process didn't go smoothly and was delayed - but once we were up and running, things work very well.

Evolving Industry Requires an Evolving Software

Opmerkingen: I have been using Streamline for the last 7 years so I have been able to really see the software evolve and improve over time. There is no better vacation rental software out there! When we made the switch to Streamline, within a few months we had to let 2 people go because Streamline took their jobs. The system is so robust and efficient when set up correctly that it can do allow you to grow without bringing on any new staff or it can force you to let people go because their job is now being done for them. From a business perspective, it doesn't get any better than that. Streamline is well worth the money.

Pluspunten:

Web base software that is always improving. Monthly updates to improve the current system and they release new features which keep them ahead of other softwares in this industry. StreamTrust (Trust Accounting System) . If you take the time to set up the accounting correctly and the way you need it to be in your system (taxes and fees) This is a powerful accounting system that does everything that you need it to. Their annual summit! They have a great conference each year that allows you to meet the faces behind the names, and ask questions that you may have. Oh and did I mention they are allows coming out with new features which you can learn and master at the conference.

Minpunten:

I think the biggest struggle for every software company is the customer support. Sometimes it can take a while to get some issues fixed. I will say though that it has gotten better over the years.

Made obsolete by better software and better service

Opmerkingen: Terrible. So glad to switch to hostawsy which is so much better aligned with modern platform upgrades. Literally no learning curve and so easy to onboard with the click of a widget.

Pluspunten:

Nothing. I rant did not like it after the first 60 days. Additionally, sales reps provided what I'll call "conflicting" information with the fine print.

Minpunten:

Difficult to onboard a property. Everything that seems to be included is...but they may not explain that it all costs extra or had very basis function.

Vacation Rentals made easier

Opmerkingen: Streamline has been the best software and has continued to expand it's capabilities. The latest intergrations with major listing sites has created a lot less work for us.

Pluspunten:

To manage multiple vacation homes this software has many customizable features. Keeping track of reservations for multiple properties is easy. Create reports for each home. Easy occupancy reports. Create documents to go out with each reservation. Account manager assigned to you for any issues.

Minpunten:

Slow to upload mulitiple photos in gallery. There is no quick way to move properties positions in the tape chart. It would be nice to group properties together quickly.

Streamline is not just their name but the service they provide as well! No other software compares!

Pluspunten:

This software effectively streamlines and automates all of my business processes. The flow of task management is smooth, user-friendly, and intuitive. Everything from inquiries, quotes, reservations, accounting and customer service in one system from start to finish. Unlimited capabilities with customizable documents, triggers, and fields. The housekeeping and maintenance app is easy for our vendors to use and allows us to obtain precise, real time information to better serve our guests. Streamline comes with a lot of functionality and extras for a price well below the competitor.

Minpunten:

Due to the large number of features the Streamline dashboards and menus can be overwhelming but the development team is always willing to inactive functions you will not use and they have made a lot of changes to condense and simplify these areas. Users can also be setup with access only to their areas of work which greatly simplifies the dashboards and menus as well.