Wie gebruikt deze software?

SmartAction's cloud-based platform is built for enterprises in all industries that need to satisfy growing expectations for self-service.

Gemiddelde scores

4 beoordelingen
  • In totaal 5 / 5
  • Gebruiksgemak 5 / 5
  • Klantenservice 5 / 5
  • Functies 5 / 5
  • Waar voor je geld 5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proefversie Nee
  • Implementatie Cloud, SaaS, Web
  • Training Live online
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)

Leveranciergegevens

  • SmartAction
  • http://www.smartaction.com
  • Opgericht in 2002

Over SmartAction Speech IVR System

SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose.

Functies van SmartAction Speech IVR System

  • Campagnebehee
  • Escalatiebeheer
  • Gemengd callcenter
  • Handmatig kiessysteem
  • Inbound callcenter
  • Interactive Voice Response (IVR)
  • Oproepen opnemen
  • Oproepregistratie
  • Oproepscripts
  • Outbound callcenter
  • Predictief kiezen
  • Progressief kiessysteem
  • Rapportage en analyse
  • Realtime chatten
  • Wachtrijbeheer
  • Actiebeheer
  • Analyse
  • Dashboard
  • Enquêtebeheer
  • Feedbackbeheer
  • Kennisbeheer
  • Klantensegmenten
  • Meerkanaalsverzameling
  • Sentimentanalyse
  • Tekstanalyse
  • Trendanalyse
  • Callcenter
  • Enquêtebeheer
  • Invoer via telefoontoetsen
  • Meerdere scripts
  • Oproepen opnemen
  • Oproepen routeren
  • Oproepregistratie
  • Stemaanpassing
  • Tekst naar spraak
  • Voicemail
  • Aaneengeschakelde spraak
  • Aanpasbare macro's
  • Audio opnemen
  • Automatische transcriptie
  • Spraak-naar-tekstanalyse
  • Spraakherkenning
  • Voor meerdere talen
  • Automatische nummerkiezer
  • Callcenterbeheer
  • Contactenbeheer
  • Controle van oproepen
  • IVR en spraakherkenning
  • Predictief kiezen
  • Rapportage binnenkomende items
  • Spraak- en data-integratie
  • Telemarketingbeheer
  • Uitgaande rapportage
  • VoIP

Aanbevolen producten

De nuttigste reviews van SmartAction Speech IVR System

Drove 20%+ cost savings in less than 18 months!

Beoordeeld op 27-4-2017
Paul F.
Executive Director Operations
Outsourcing/Offshoring, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Talk about a return on investment! Implementation of SmartAction across just 1 client's program for 3 specific call types drove over 20% of our costs out of the call center operations. There is potential to do so much more with this AI technology, and you don't have to sacrifice quality or CX. Our implementations to-date have included taking redundant customer transactions and seamlessly integrating self-service through the IVA to attend to these customers - with greater accuracy and no loss in satisfaction! The implementation timeline can be very short, and that ROI can actually start being realized very quickly. SmartAction is there every step of the way and gives you the right support to help make sure things go smoothly. They are there after production starts as well, to provide assistance in measuring and then enhancing any elements of your projects that are needed. Our goal is to automate as many as 50% of our calls through SmartAction, and we're well on our way. I expect we'll achieve this goal in the next 18-24 months. We've already begun leveraging this technology as a part of our Business Development presentations and it's fun to see prospects and clients alike light up with the endless possibilities we discuss in using SmartAction. Pricing is more than fair, and the business case is pretty simple to make: You can either arm your company with the great capabilities of SmartAction and potentially be the only one in your space to have this technology, or you can decide not to take action and let your competitors beat you to the punch. This should be motivation enough to purchase it now!

Pluspunten: Easy to work with. Quick implementations possible for immediate ROI.

Minpunten: Haven't found any to-date.

Enhanced Capabilities for Your Customers

Beoordeeld op 3-11-2017
Kris W.
AVP Admin Services
Verzekeringen, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We were finally able to allow payments by phone for our customers. We'd been hearing the complaints for years so it was satisfying to provide this option. Additionally, we deployed a text reminder option for bill payments to our customers. Prior to this, we relied upon the post office to deliver the bills, thus leading to many complaints of missing bills etc. Additionally, SmartAction assisted us in building the ability to also pay the bill via that text. Great convenience overall for the customer!

Pluspunten: The technology is straightforward and easy to integrate with. The SmartAction team was great to work with and helped us deploy quickly. For many years we avoided IVR platforms due to the extremely high cost to implement. SmartAction's fee structure is very fair and provides great value. We're only using a fraction of the capabilities and look to expand it's use in the coming months/years. It's omni-channel so fits our strategic vision perfectly.

Minpunten: We only recently implemented in the last 60 days and have only had minor issues to date. None were related to the software and just required fine tuning like any new deployment of technology.

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