Firmwater LMS

Awesome!!!

Opmerkingen: My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Pluspunten:

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Minpunten:

Not a durn thing so far :), super easy and I am learning new things all the time.

Great product, stellar customer support

Pluspunten:

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Minpunten:

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Does the job

Opmerkingen: The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Pluspunten:

Once I figured out what I needed to get done in it, it is relatively easy to use.

Minpunten:

user interface appears outdated and reporting feature is lacking.

Best LMS

Opmerkingen: My experience has been great. The Firmwater system always works well, support is #1 in service and support. I’m not technical and often forget what to do but support stays calm and offers their help willingly and with a smile. I tend to get support from [sensitive content hidden]
and he’s been a tremendous support. I always feel I can get the help I need from him. [sensitive content hidden]
makes me feel secure knowing help is there when I need it and with ease and a smile.I am so happy that I can ask for help to do something new or have forgotten how to do something on one of my courses and [sensitive content hidden]
provides the support I need and then sends me an email showing me how to do it. I truly appreciate this support and it’s worth everything to me. If I have an emergency situation (my fault) Support [sensitive content hidden]
is there to help me, so thank you!!

Pluspunten:

The ease of the system to set up and learn. The support is with a Live person which is incredible when you really need to speak to someone. Response from support through email is quick and very helpful.

Minpunten:

The support is on a 3 hour time difference so they close earlier than us but then they open 3 hours earlier too so I get the answer early in the morning. But, if it’s really important they will often respond and/or take a call after hours.

Excellent LMS to sell courses to clients!

Opmerkingen: Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.

Pluspunten:

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

Minpunten:

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.