Wat is Ameyo?

Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. Ameyo's contact center software also enables customers to go remote. With Ameyo Mobile Agent App the supervisors can easily monitor remote Agent KPIs in real-time and the Agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions.
Available on Cloud & On-premise.

Wie gebruikt Ameyo?

Perfect for E-commerce, Banking, Finance, & Insurance, BPOs, Education, IT products & Services, Healthcare, Real Estate, Media & Publishing House, Government, Startups, and many more.

Waar kan Ameyo worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel)

Over de leverancier

  • Ameyo
  • Gevestigd in Gurgaon, India
  • Opgericht in 2013
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Bahrein, Botswana, Brunei, Burundi en nog 59 andere

Talen

Arabisch, Duits, Engels, Frans, Portugees en nog 1 andere

Over de leverancier

  • Ameyo
  • Gevestigd in Gurgaon, India
  • Opgericht in 2013
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Bahrein, Botswana, Brunei, Burundi en nog 59 andere

Talen

Arabisch, Duits, Engels, Frans, Portugees en nog 1 andere

Video's en afbeeldingen van Ameyo

Ameyo Software - 1
Ameyo Software - 2
Ameyo Software - 3
Ameyo Software - 4
Ameyo Software - 5
Nog 5 andere bekijken
Ameyo Software - 1
Ameyo Software - 2
Ameyo Software - 3
Ameyo Software - 4
Ameyo Software - 5

Vergelijk de kosten van Ameyo met soortgelijke producten

N.v.t
Gratis versie
Gratis proef
US$ 75,00/maand
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef
US$ 45,00/maand
Gratis versie
Gratis proef

Functies van Ameyo

  • Activiteiten volgen
  • Afsprakenbeheer
  • Automatic call distribution (ACD)
  • Automatische nummerkiezer
  • Beheer van enquêtes/peilingen
  • Beheer van supporttickets
  • Bellijstbeheer
  • CRM
  • CTI (Computer Telephony Integration)
  • Callcenterbeheer
  • Campagnebeheer
  • Communicatie via meerdere kanalen
  • Contactenbeheer
  • Controle van oproepen
  • E-mailbeheer
  • IVR en spraakherkenning
  • Kennisbankbeheer
  • Klantendatabase
  • Leadkwalificatie
  • Leads beheren
  • Live chatten
  • Oproepen opnemen
  • Oproepen routeren
  • Oproepregistratie
  • Oproepscripts
  • Planning voor terugbellen
  • Predictief kiezen
  • Prestatiebeheer
  • Prestatiemeetwaarden
  • Rapportage en analyse
  • Taakbeheer
  • Tekst naar spraak
  • VoIP-verbinding
  • Voicemail
  • Waarschuwingen / Escalatie
  • Wachtrijbeheer

Alternatieven voor Ameyo

DialShree is a popular call center solution that supports unified communication channels. It has a wide array of features.
Zakelijk telefoonsysteem dat klantcommunicatie mogelijk maakt via CRM-integraties en ondersteuning van interactieve spraakherkenning op meerdere niveaus.
Desktop delen, instant messaging en conferenties voor bedrijven, plus de mogelijkheid om onderweg samen te werken vanaf je telefoon.
ConexED: software voor academische planning en ondersteuning van studenten die volledig compatibel is met HIPAA, FERPA en WCAG 2.0.
Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.
Cloud contactcenter met praktische AI – integratie van inkomende en uitgaande gesprekken, ACD, IVR, voorspellende nummerselectie, chat, gespreksopname en CRM.
Live Chat for Microsoft Teams, Slack, and Webex. Live chat with your website visitors from the tools you already use.
BeInContact is an enterprise, 100% Cloud, Contact Center Software Omnichannel platform.
Hoogwaardige oplossing ontworpen voor effectieve samenwerking, communicatie, sociale netwerken en workflow- en kennisbeheer. Meer informatie over Bitrix24
Alles-in-één telecommunicatie- en CRM-platform dat een omnichannel-oplossing biedt om communicatie en S&OP (Sales and Operations Planning) voor elk bedrijf te stroomlijnen.
Office24by7 CRM best for small and medium sized businesses to large enterprises to organize sales, marketing and communication better.
Zendesk stelt bedrijven in staat om uitstekende klantenondersteuning te bieden via meerdere kanalen, waaronder e-mail, chat, telefoon en sms. Meer informatie over Zendesk
Omnichannel customer interaction platform with AI self-service and agent-assisted capabilities on-cloud and on-premise

Reviews over Ameyo

Gemiddelde score

In totaal
4,1
Gebruiksgemak
4,2
Klantenservice
3,6
Functies
3,9
Waar voor je geld
3,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Mohit
Mohit
Call Center Manager in India
Geverifieerde LinkedIn-gebruiker
Research, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review for Ameyo

5,0 5 maanden geleden

Opmerkingen: We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Pluspunten:

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Minpunten:

I find no difficulty in using this product as continuously used it for many years.

Geverifieerde reviewer
Quality Lead in India
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Ameyo-One of the best call management tool

5,0 vorig jaar

Opmerkingen: It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Pluspunten:

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Minpunten:

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

Irfan
Senior Inside Sales Specialist in India
E-learning, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best IVR calling software

5,0 2 maanden geleden Nieuw

Opmerkingen: Ameyo is one of my most used and must use software in my daily routine. Ameyo benefits me a lot by being a good IVR calling tool.

Pluspunten:

The best thing about Ameyo is it's simplicity in usage. We can easily train our workforce to use Ameyo. Ameyo have lot of features which makes the calling process complete like call recordings, call reports, call monitoring, etc.

Minpunten:

The one big problem with ameyo is it's server maintenance, the ameyo server crashes often.

Virendra
Team Lead in India
Detailhandel, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Ameyo Experience

2,0 5 maanden geleden

Opmerkingen: Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Pluspunten:

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Minpunten:

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Suresh
Manager in India
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Best one - Call centre management

5,0 4 maanden geleden

Opmerkingen: The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Pluspunten:

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Minpunten:

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.